Martin & Co Birmingham Harborne reviews

★★★★★ 5/5

Google

Nothing but gratitude for Martin & Co. Recently bought my first property and Nathan was brilliant from Day 1. Went out of his way on many occasions and I really felt like I had support through the entire process. I couldn't recommend Nathan and Martin & Co enough.

Adam · 21 September 2025

★★★★★ 1/5

Trustpilot

Extremely disappointing experience

Extremely disappointing experience, would not recommend. My flatmate and I have lived in this apartment since December 2025, and unfortunately, our experience with the property management has been nothing short of unacceptable. We were repeatedly blamed for causing the mould in the apartment, despite the fact that we were the ones left having to live with it. It took FIVE MONTHS for someone to finally come out and deal with the issue. For five months, we were left living in conditions that we considered completely uninhabitable, with very little communication or urgency from the people responsible for managing the property. What made matters worse was the complete lack of communication. We had to chase them multiple times just to get updates and answers. We should never have had to repeatedly contact our property managers simply to get basic information about an issue that directly affected our living conditions. We also paid our rent on time throughout the entire tenancy, yet when it came to discussing some form of reimbursement for what we had been put through, we were given nothing but delays and empty promises. Beth Cunningham, our property manager, was extremely unhelpful and often appeared to have little understanding of what was actually going on and was on annual leave most of the time. Her manager, Mariah Khan, was even worse. We were repeatedly promised a small reimbursement, only for it to be delayed over and over again. If you make a commitment to tenants, you should actually follow through with it rather than continuously pushing it back. The entire situation has been incredibly frustrating and has completely ruined our experience of moving out. The way the mould issue was handled, the lack of communication, the constant chasing, and the repeated delays over reimbursement were simply unacceptable. Moving home is stressful enough without having to fight to get basic issues acknowledged and resolved. After this experience, I would strongly think twice before renting through this management team. The level of communication, accountability and customer service we received was extremely poor. What should have been the end of our tenancy turned into months of unnecessary stress and frustration. Very disappointing from start to finish.

Thamina · 30 September 2026

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would. Rented a property from Martin & Co [Radar Property Group on Gillott Road]. Zainab Khan and the landlord were in some conspiracy it seems. Would never take responsibility for any repairs. Would always find a way to try and blame the tenant for anything that went wrong. When they finally accepted responsibility (after having to chase several times) repairs were not quick as they were searching for the cheapest tradespeople. On top of that severe mould issues reported. Then at the end of the tenancy they claim they were never told. Luckily we had all our documents in order and got our deposit back through arbitration. It is really not worth the hassle. Avoid Raj Bedi and run a mile if you even see the name Zainab Khan.

Mayi · 15 September 2025

★★★★★ 5/5

Google

Nathan at Martin & Co Harborne was a briliant support throughout our property sale. It ended up being a pretty long and complicated process but he went the extra mile to keep everything moving and to keep us sane! A big thank you to him and …

Cally · 16 September 2025

★★★★★ 5/5

Trustpilot

I recently attended a house viewing…

I recently attended a house viewing with Herbie, and I’d like to express my thanks for his help throughout the process. He was very accommodating, friendly, and took the time to answer all of my questions in detail. His professionalism and approachable manner made the viewing experience smooth and enjoyable. I really appreciate his support and the clear communication so far. Also, big thanks to George for arranging the viewing & Muhammad in further renting formalities.

Yesha · 13 October 2025

★★★★★ 5/5

Google

Ben was very prompt, professional and helpful with the arrangements for viewing and responding to any questions about the property. Additionally, Sam, was very cordial, transparent and informative at the viewing. We were very happy with our experience with them!

Pranup · 29 July 2026

★★★★★ 5/5

Google

Although we didn't end up getting a flat we had great experience with this agency. Sufyan was a great help, he booked us in for a viewing promptly, and even chased it up for us, which was greatly appreciated. Very friendly service, thank you Sufyan!

Mary · 14 June 2026

★★★★★ 5/5

Google

Herbie has been my point of contact for my let enquires. He's been helpful and informative and my customer journey has been really smooth and straightforward thus far.

Floyd · 14 February 2026

★★★★★ 1/5

Google

Zainab Khan is a complete nightmare. She is dishonest, disingenuous, shirks responsibility, blames tenants for everything to avoid doing any remedial work when necessary. She enjoys frustrating tenants and making their lives a misery. Do not go anywhere near a property is she is managing it. I promise you, it’s not worth it.

Mary · 9 April 2026

★★★★★ 5/5

Google

Viewed a property with Safa - Outstanding service from start to finish. She was incredibly helpful, engaging, polite, and enthusiastic throughout. They took the time to answer all our questions. I would highly recommend them to anyone looking for a reliable and professional letting agent.

Hildah · 21 September 2026

★★★★★ 5/5

Google

I would like to congratulate Manoj on his excellent team at Martin and Co Harborne. I have had an excellent experience from start to finish and have received a first class service. I would like to thank Oscar and Owen for their …

Mo · 21 September 2025

★★★★★ 5/5

Google

Have viewed two properties with this Estate Agency (with Ben and Jack). Both times, I have received excellent communication and have been greeted with nothing but professionalism. Jack was also very accommodating to allow my partner who was coming from work to continue to view the property even after I had finished.

Rosakelly143 · 15 June 2025

★★★★★ 5/5

Google

Ive worked with Kim @ Martin & Co for a while now and always found her to be polite, professional and hard-working. She consistently delivers above expectation, providing excellent service in a calm and reassuring manner. Im grateful for her dedication to getting the job done and recommend her highly

Greeno · 26 June 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost- £325 deduction from…

Avoid at all cost- £325 deduction from deposit to deep clean. We rented a flat from them for a year and spent time cleaning it before the return. The bathroom was thoroughly scrubbed down and so was the kitchen. It was left clean and i understand extra industrial cleaning may be needed however the estate agent should be responsible for this. Instead they have sent us a bill of £325 for industrial cleaning. £70 for removal of personal items- i think there was maybe 3 things left behind. £35 to fix a drawer that was already broken before we moved in. The fact we are being charged £325 for cleaning is ridiculous. After having spent 8 hours scrubbing the flat down ourselves. There is no point cleaning your flat they will deduct a hefty amount regardless.

Muhammad · 7 July 2025

★★★★★ 5/5

Google

I had a great experience with Martin & Co Birmingham Harborne. The viewing was arranged smoothly, and the communication was clear and professional from start to finish. Bogdan Miu was punctual, friendly, and provided detailed information …

Md · 22 October 2025

★★★★★ 5/5

Google

Simi was really helpful; nothing was too much trouble, a great viewing, very proactive in following-up, and in making things happen for us. I'm sure she will go far in her career.

Michael · 12 August 2026

★★★★★ 5/5

Google

Ben Mortimore was quick enough to respond to my query. I called few times for the same query but he resolved it quickly. He is very professional and kind. Thank you Ben

Anjali · 12 August 2026

★★★★★ 5/5

Google

Had a great experience letting with Martin and Co. Especially with the support of Zainab our property manager, Zainab was Very helpful and efficient with any questions or query's whenever we needed. Want say a Massive thank you for all the help throughout our tenancy! We would strongly recommend letting with them.

Naomi · 13 March 2026

★★★★★ 5/5

Google

Excellent customer service from Jack and was very impressed. Warm, welcoming and answered all the questions I had. Jack was also very responsive with the follow up queries after the viewing.

Areiss · 7 December 2025

★★★★★ 5/5

Google

Bogdan showed excellent customer service throughout the interaction. He was courteous, patient, and highly professional in addressing all customer queries. He ensured accurate information was provided. He maintained a pleasant demeanor, and showed understanding despite a little delay, contributing to a positive experience.

Vimal · 5 September 2026

★★★★★ 1/5

Google

Disgusting money hungry agency. One of their property managers Zainab is extremely rude and only focused on keeping the landlords happy. Doesn’t listen or try to understand, always in combat mode like you took something from her. They …

Lauren · 16 September 2025

★★★★★ 5/5

Trustpilot

Thankyou very much Sufyan for your time…

Thankyou very much Sufyan for your time and help with a property I enquired about, and, at my viewing, Ben was very helpful and informative, answering any questions I had !

Okechukwu · 5 August 2026

★★★★★ 1/5

Google

I'm trying to buy a property for me and my son, I want to view one they have for sale. I emailed to enquire on my break at work and Nathan Ballard called me while I was working, I asked him to email me as I can't take calls working in a busy kitchen (I'm a chef) and he did email, but made it very clear he wanted to talk to me on the phone for some reason. My initial enquiry was answered but I've since been ignored on my follow up enquiry and attempt to view the property. I know what I'm looking for, and with the substantial deposit I have compared to the value of the property I'm asking to view I'm the easiest sale in the world but he seems to be ignoring me because I haven't got the time to answer 101 questions I'd already answered via Rightmove just to be able to submit a viewing request. I don't need them to subscribe me to newsletters or recommend me properties, I know what I'm looking for. I don't need an appointment with the in-house mortgage advisor, I just want to view the property to confirm it's as appears and make an offer. I don't understand why someone whos job it is to sell property is gatekeeping people from buying said property. My only logical guess is they couldn't actually answer my querie so ignored me, but that doesn't exactly paint them in a good light. So yeah, I didn't even get as far as being allowed to view the property I wanted to despise being in a good position to buy. Why are estate agents obsessed with phone calls? People have jobs, and most jobs don't take kindly to employees taking phone calls while they're working.

Dominic · 28 July 2026

★★★★★ 1/5

Google

My experience was with Oron was so bad that i actually had to write a formal complaint against him because his conduct was so terrible. He was the cause of me losing out on an apartment due to his pure lack of communication and awareness.

Keren · 4 July 2025