Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSuper friendly and professional service from Mandi Thandi and the team, she made sure we were looked after throughout the process of getting a tenant and she was very quick to action all queries, not to mention the fact she was working on …
Rakib · 8 October 2024
Agent replied · 8 October 2026
Hi Rakib, thank you for such a glowing review! We’re so pleased to hear Mandi and the team made the whole process smooth and stress-free for you, even while handling two properties at once. It’s great to know her efforts left you feeling … More
★★★★★ 5/5
GoogleThe seamless coordination and execution of the entire transaction by Dan were impressive. He handled all the details with precision, ensuring that everything went smoothly. When there was a last-minute change in the closing date, Dan managed all the logistics effortlessly, keeping us stress-free.
Hehe · 8 October 2024
Agent replied · 8 October 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that our team’s coordination and attention to detail made your transaction smooth and stress-free. We truly appreciate your kind words. … More
★★★★★ 1/5
GoogleSeven years as a landlord with Martin & Co Birmingham City poor property management, and unprofessional conduct made termination the only option
Mansour · 21 August 2026
Agent replied · 24 August 2026
Hi Mansour,
Thank you for sharing your feedback. We’re sorry to hear that your experience over the years has not met the standard you expected. We take concerns around property management and professionalism seriously and would welcome the opportunity for our Complaints Team to look into the matters you’ve raised.
Please contact our Complaints Team directly so they can review your concerns and address them appropriately.
The Martin & Co Team
★★★★★ 1/5
GoogleOne of the worst experiences I have had with an agency. They don't listen to you at all and some of them are really rude.
Haider · 1 August 2026
Agent replied · 20 August 2026
Hi Haider,
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling unheard and that you felt the communication was not to the standard you expected. We take concerns around communication and customer service seriously and would like the opportunity to understand what happened.
Please contact our complaints team with further details, including the property address and the team member(s) you dealt with, so they can look into your concerns and investigate the matter appropriately.
The Martin & Co Team
★★★★★ 5/5
GoogleBig thank you to Sophie Smith, such a knowledgeable young lady and very helpful - so happy with my new rental, thanks for all your help Sophie.
Tracey · 15 May 2025
Agent replied · 1 October 2026
Hi Tracey,
Thank you for your lovely feedback! We’re delighted Sophie could assist you and help you find a rental you’re happy with. We’ll be sure to pass on your thanks … More
★★★★★ 5/5
GoogleExcellent service . Mandy handled the transformation of my apartments greatly and professionally which wasn’t the easy job. Mandy is a great and a professional person who made my life totally stress free . Thank you so much Mandy .you are definitely 5*****
Jatinder · 8 October 2024
Agent replied · 8 October 2026
Hi Jatinder,
Thank you for your fantastic feedback! We’re so pleased to hear Mandy handled … More
★★★★★ 5/5
GoogleThe Agent was polite and took time to explain all information in detail.
Ss · 8 October 2025
Agent replied · 29 January 2025
Thank you for your kind words! We're pleased to hear that our agent provided you with detailed information and a professional experience. If you need any further assistance, don’t hesitate to reach out!
★★★★★ 5/5
GoogleJessica was kind and helpful on my viewing, and answered all my questions. You could tell that she knew the property really well. She encouraged us to ask questions, and took a genuine interest in our worries and concerns. Really great experience!
Vinny · 8 October 2024
Agent replied · 8 October 2026
Hi Vinny, thank you for your kind words! We’re delighted to hear that Jessica made your viewing informative and supportive, and that she addressed all your questions and concerns. … More
★★★★★ 5/5
GoogleI recently had the pleasure of working with Martin and Co, and I couldn't be more satisfied with their service. Special thanks to Super Dan, who truly lives up to his name. From the very beginning, Dan was incredibly helpful, professional, …
Lillian · 8 October 2024
Agent replied · 8 October 2026
Hi Lillian, thank you for such a glowing review. We’re delighted to hear that Dan lived up to his “Super Dan” name and made the whole process smooth and enjoyable for you. We’ll be sure to pass this on to him, he’ll be thrilled to know his … More
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Jessica as my letting agent. She was professional, responsive, and genuinely helpful throughout the entire process. Thanks to her efforts, I was able to secure a fantastic deal on a property that perfectly suited my needs. Jessica made what can often be a stressful process feel smooth and straightforward. Highly recommended!
Syed · 13 May 2025
★★★★★ 4/5
GoogleSpecial thanks to Mohammed!
Kaylem · 23 December 2025
Agent replied · 13 April 2026
Hi Kaylem,
Thank you for your review and special mention for Mohammed. We’re really glad to … More
★★★★★ 5/5
GoogleAmelia was friendly and helpful
Told us all we needed to know
Paul · 8 October 2025
Agent replied · 11 February 2025
Thank you for your kind words! We're so glad to hear that Amelia was friendly and helpful during your experience. It's always our goal to provide clear and informative support, and we're pleased to know she met your expectations. If you have any further questions, don't hesitate to reach out!
★★★★★ 5/5
GoogleBen was extremely professional and helpful during the property viewing.
Thank you!
Noreen · 8 October 2025
Agent replied · 11 February 2025
Thank you for your kind feedback! We're thrilled to hear that Ben provided a professional and helpful experience during your property viewing. We'll be sure to pass on your thanks to him!
★★★★★ 5/5
GoogleMohamed was really nice showed us around the property. Helped out with our questions.
Mathew · 16 September 2025
Agent replied · 16 September 2026
Hi Mathew,
Thank you for your kind review! We're glad to hear Mohamed was helpful and made the viewing a positive experience for you. If you have any more questions or … More
★★★★★ 5/5
GoogleKamilah did a great job throughout the tour. Felt very comfortable asking her questions too.
Thank you
R · 11 September 2026
Agent replied · 16 September 2026
Hi,
Thank you for taking the time to leave such lovely feedback! We’re really pleased to hear that Kamilah made you feel comfortable throughout the tour and was happy to answer all your questions. Creating a relaxed and welcoming experience is exactly what we aim for, so it’s great to know this came across.
We’ll be sure to pass your kind words on to Kamilah!
The Martin & Co Team
★★★★★ 5/5
Googlehad a really positive experience throughout the whole process. Communication was clear, prompt, and professional from the very beginning, which made everything feel straightforward and stress-free. Any questions I had were answered quickly …
June · 16 May 2026
Agent replied · 14 July 2026
Hi June,
Thank you for such a detailed and thoughtful review! … More
★★★★★ 5/5
TrustpilotLiberty is exceptional in her role
Liberty is exceptional in her role, going above and beyond to ensure a seamless experience. Her professionalism, expertise, and genuine care for clients shine through in every interaction. She is patient, attentive, and always ready to answer any questions, making the entire process smooth and stress-free. Liberty's dedication to providing excellent service sets her apart, and it's clear that Martin & Co is fortunate to have her on their team. I couldn't be happier with the support and assistance she provided.
MILAD · 18 June 2024
★★★★★ 5/5
GoogleSher is very helpful. She is kind and accommodating staff 🫰 …
Gerald · 2 October 2025
Agent replied · 20 July 2026
Hi Gerald, thank you for your kind words! We’re delighted to hear Sher provided helpful and accommodating service. … More
★★★★★ 4/5
GoogleMartin & Co Birmingham City Lettings & Estate Agents are very fast at replying and super helpful. Jessica and Liberty are always fast at responding to emails. Sam was really helpful and answered all the questions we asked during our viewings.
Sarah · 8 October 2024
Agent replied · 8 October 2026
Hi Sarah, thank you for your kind feedback! We’re delighted to hear that Jessica, Liberty, and Sam were able to provide quick, helpful support throughout your experience. Your comments are greatly appreciated! … More
★★★★★ 5/5
GoogleIt has been a pleasure renting my property through Martin & Co. Mandi has been fantastic, communicating with us on schedule and providing us with all of the information we needed throughout the process, addressing any questions we had. She …
Avani · 8 October 2024
Agent replied · 8 October 2026
Hi Avani,
Thank you for your wonderful review! We’re so pleased to hear that renting … More
★★★★★ 4/5
GoogleLuke was super helpful in showing us the listings he handpicked for us. It’s been a good experience so far, thank you!
Rashmi · 15 June 2025
Agent replied · 17 September 2026
Hi Rashmi,
Thank you for your kind words! We’re glad to hear Luke was helpful and provided listings tailored to your needs. It’s great to know your experience has been … More
★★★★★ 5/5
GoogleOron is the best estate agent I have ever spoken to. He was very friendly, helpful and explained everything well. I would definitely recommend.
Luke · 17 May 2025
Agent replied · 1 October 2026
Hi Luke,
Thank you for your fantastic feedback! We’re thrilled to hear Oron provided such friendly and helpful service. Your recommendation means a lot to us! … More
★★★★★ 5/5
GoogleI had a fantastic experience with Liberty. She was professional, responsive, and truly dedicated to meeting my needs. Liberty's expertise and proactive communication made the process smooth and stress-free. I highly recommend Liberty and Matin Co for their outstanding service.
Fred · 8 October 2024
Agent replied · 8 October 2026
Hi Fred, thank you for such a brilliant review. We’re thrilled to hear Liberty’s professionalism and dedication made your experience so smooth and stress-free. We’ll be sure to share your kind words with her, it’s always great to see her … More
★★★★★ 5/5
GoogleThe sales team is really good at the property services and we had a very nice experience, highly recommended. Dan is very patient and professional, he helps me a lot when I encounter some problems and makes everything go smoothly.
Dongying · 8 October 2024
Agent replied · 8 October 2026
Hi Dongying,
Thank you for your wonderful feedback and recommendation! We’re delighted to … More
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