Trusted Agent profile · Birmingham

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Martin & Co Birmingham City reviews

4.5Trusted Agent winner · 2026View award details

★★★★★ Excellent

1,688 reviews across 3 platforms

28 Carver Street, Birmingham, B1 3AS

Part of Martin & Co, see every office.

Martin & Co's office in Birmingham, at 28 Carver Street, is rated 4.5 out of 5 across 1,688 reviews on three platforms, including 1,125 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.4 / 5

1,125

Reviews on Google

This office

Facebook logo

3.4 / 5

34

Reviews on Facebook

This office

Trustpilot logo

529

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

About Martin & Co Birmingham

We're a family run business specialising in property sales and residential lettings in Birmingham City Centre and surrounding areas - providing specialist advice, and support across all areas of the property market. Raj Bedi is Managing Director at Martin & Co Birmingham City and is both ARLA (Association of Residential Letting Agents) qualified and a resident in the city centre. Raj and his team have a wealth of knowledge of the local property market and offer expert advice and support to everyone of Martin & Co Birmingham City's customers. There is a wide range of property types available to suit every individual need in and around Birmingham City Centre, from studio flats, luxury four bed townhouses, and penthouse apartments. Whether you are looking to buy or invest in a property in or around Birmingham City Centre or you would like a free valuation, please do get in touch. For all property enquiries please call Martin & Co Birmingham City Centre on 0121 270 2633.

Awards

The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Birmingham office, from every platform, shown as written. First names only.

5/5

Google

I’ve been searching for the most ideal apartment to start my journey and the reps at Martin & Co Birmingham have been a pleasure to deal with. From finding me appropriate listings, to their communication throughout, I feel confident that I’ve gotten the best support on the market. Charming, attentive and professional. I would recommend them to anybody who asks. Special shout out to Sophie who secured the viewing, Seher who guided me through the viewing and Lucas who went above and beyond to secure my place at the best terms. Love you guys x - Eve

Eve · 9 September 2026

Agent replied · 20 August 2026

Hi Eve, Thank you for such a fantastic review! We're delighted to hear that the team made your search for your new home such a positive experience. Sophie, Seher and Lucas will be thrilled to know their dedication and support stood out throughout your journey. It's wonderful to hear that you felt well looked after and confident in our team. We truly appreciate the recommendation and wish you all the best as you start this exciting new chapter! The Martin & Co Team

5/5

Google

I had a great experience with Martin & Co, especially Kamilah. She has been incredibly helpful, professional and supportive throughout the whole process. She kept me updated every step of the way, answered all of my questions, and always took the time to look into any concerns I had. Buying time to sort out my guarantor and helping with the process made what could have been a very stressful experience much easier. I really appreciate all of her hard work and would highly recommend both Kamilah and Martin & Co. Thank you so much!

Jahkedaa · 9 August 2026

Agent replied · 26 July 2026

Hi, Thank you so much for your wonderful review! We're delighted to hear that Kamilah made such a positive difference throughout your journey. Keeping our clients informed and supported every step of the way is something we really value, so it's fantastic to know Kamilah helped make the process as smooth and stress-free as possible. We truly appreciate your recommendation and wish you all the very best in your new home! Kind regards, The Martin & Co Team

5/5

Google

I’ve been in communication with Martin and Co whilst looking for properties to rent for my move. From the start, Jessica has been supporting me from my first viewing. She’s been in constant communication with me, helped me find other properties, booked me in for a following viewing, resolved any issues that came up very swiftly, all in result in me now having an offer accepted for a property to rent. Bearing in mind, this was within two days, making the process extremely fast! She’s been amazing in her communication, and has made the process incredibly easy and stress-free. Overall, she’s been superb.

Michael · 9 July 2026

Agent replied · 14 July 2026

Hi Michael, Thank you for such a brilliant review! We’re really pleased to hear Jessica was able to support you so effectively and help make the whole process quick and stress-free. Securing an accepted offer within two days is fantastic, and it’s great to know her communication and proactive approach made such a positive difference. Wishing you all the best in your new home! The Martin & Co Team

5/5

Google

⭐⭐⭐⭐⭐ I had an excellent experience renting through Martin & Co, and I would especially like to thank Jessica Johal for her outstanding support throughout the process. Jessica made my renting experience incredibly easy, smooth, and swift from start to finish. She was professional, responsive, and always willing to help with any questions I had. Her clear communication and efficiency ensured that everything was handled quickly and without any stress. What could have been a complicated process felt straightforward and hassle-free thanks to Jessica’s dedication and attention to detail. Her friendly and approachable manner made a real difference, and I truly appreciated the support she provided every step of the way. I highly recommend Martin & Co, and Jessica in particular, to anyone looking for a reliable and professional letting service. Thank you for making the entire experience so positive and seamless!

Esther · 9 June 2026

Agent replied · 14 July 2026

Hi Esther, Thank you for such a wonderful review! We're delighted to hear that Jessica helped make your move such a smooth and straightforward experience. Her commitment to keeping things on track and making sure clients feel supported throughout the process is something we're very proud of. We really appreciate your recommendation and your kind words about both Jessica and the team. The Martin & Co Team

4/5

Google

I had a great experience with Emily at Martin & Co Birmingham City. She was always quick to reply, clear and professional throughout the whole process, from arranging viewings to helping with my application. She kept me updated at every step and made everything easy and stress-free. I would highly recommend Emily to anyone looking to rent in Birmingham!

Nidaa · 2 October 2026

Agent replied · 30 September 2026

We are excited to hear about your experience with Emily. Her quick replies, clear communication, and support throughout your application clearly made a difference. Thank you for recommending her to others looking to rent in Birmingham.

5/5

Google

Jess is an absolute gem! From start to finish, she was incredibly responsive and helpful throughout the entire process of acquiring our properties. What really stood out was her dedication. She even responded to our queries during her annual leave without hesitation! You couldn’t ask for a more committed and reliable agent. If you’re looking for someone who genuinely goes above and beyond, Jess is your person. Highly recommend!​​​​​​​​​​​​​​​​

Tawqir · 9 June 2026

Agent replied · 14 July 2026

Hi Tawqir, Thank you for such an amazing review! We’re delighted to hear Jess made such a strong impression throughout your property journey. Her dedication and commitment to keeping clients supported at every stage really is something special, and your feedback reflects that perfectly. We truly appreciate the recommendation and your kind words. The Martin & Co Team

5/5

Google

Applying for houses has been a nightmare of a process in this day and age but I was pleased at how smooth and quick the process was here! I'd like to personally thank Sufyan for his great communication and help whenever we had an issue and for making the process relatively painless, thanks :)

Moaz · 10 July 2026

Agent replied · 26 July 2026

Hi Moaz, Thank you for taking the time to leave such a lovely review. We're delighted to hear that your application process was smooth and straightforward. It's fantastic to know that Sufyan's communication and support made such a positive difference throughout your journey. We really appreciate your kind words and wish you all the best in your new home. Kind regards, The Martin & Co Team

4/5

Google

Lucas was professional, friendly, and very responsive throughout the process. He answered all of my questions clearly and made the viewing and application process smooth and straightforward. I appreciate his support and would happily recommend him to anyone looking to rent a property.

Humayun · 28 July 2026

Agent replied · 20 August 2026

Hi, Thank you for your lovely feedback. We're delighted to hear that Lucas made the viewing and application process feel smooth and straightforward. His friendly approach and commitment to keeping customers informed are exactly what we strive for. We'll be sure to share your kind words with Lucas, and we really appreciate the recommendation! The Martin & Co Team

1/5

Google

AVOID AVOID AVOIDDDDDDDDDDDD Do not EVER make the mistake of having these guys as your letting agents. All they care about is money. I’ve had the displeasure of dealing with them for over 6 months!!!! Once you’ve moved in; good luck getting ANYTHING done. Apartments full of their residents smoking cannabis and causing nuisance ie parties and they’ll do ANYTHING to avoid any responsibility so they keep their management fee. I PROMISE you, save your money and don’t deal with these clowns - I despise them all.

James · 25 September 2026

Agent replied · 4 October 2026

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't reflect the standard we aim for. We'd really like to understand what happened and put things right - please contact us directly so we can look into this properly.

5/5

Google

We had a really good experience with Lucas while renting our apartment. From the first viewing until we secured the property, he was always there to help us and explain everything clearly. He guided us through all the documents and the whole process, and kept us updated regularly. He even called us almost every day to let us know what was happening, which we really appreciated because the process can be quite stressful. He was always friendly, patient and easy to communicate with. Whenever we had any questions, he was happy to help and explain things to us. Thank you so much, Lucas, for all your help and support throughout the process. We really appreciate your service and would definitely recommend him to anyone looking for a property.

Shreya · 25 September 2026

Agent replied · 24 September 2026

Hi Shreya, Thank you so much for taking the time to share such a detailed review. We’re really pleased to hear that Lucas was able to make the process feel straightforward and supported you throughout your move. Keeping applicants informed and making sure they understand each stage is something we know can make a big difference, especially when securing a new home can feel stressful. It’s great to hear that Lucas’ communication and approach helped make the experience a positive one. We’ll be sure to pass your kind words on to Lucas, and thank you again for recommending him and Martin & Co. We wish you all the best in your new home! The Martin & Co Team

1/5

Google

Very disappointing. I had kamilah Abbas and I traveled far for the viewing only for the tenant to say no one contacted him. She said they emailed but realistically they should have called the tenant to double check. Kamilah didn’t apologise or get back to me at all to reschedule - she just walked back to her office. The least she could have done was followed up via email or phone call to reschedule or direct me to other apartments. I’ll be moving ahead with other agencies instead who are more competent.

Kems · 18 September 2026

Agent replied · 16 September 2026

We are concerned to hear of your experience, Kems. The lack of follow-up from our team following the failed viewing is not the standard we uphold. Please contact us on 0121 270 2633 to discuss this further.

1/5

Google

Extremely irresponsible and disgusting agent. When the property was handed to us, the hygiene issues were nightmare, so don’t know what those people were doing. When we asked for professional cleaning, they literally said we didn’t request before they wouldn’t do anything, acting like I am a fortune teller that can predict how the cleaning by the last tenants would be. More ridiculously, last tenants pissed on the mattress and after a steam cleaning it still smells really bad, the agent said oh we did it anyway even it doesn’t work. They asked me to clean it by myself. If you’re going to rent a property with them, run away, now. The maintenance issues wouldn’t get any actions for a month. Moving here for less than two months feels like ages as I am keeping getting mental issues because of them.

Cho · 9 September 2026

Agent replied · 16 September 2026

Hi, Thank you for sharing your concerns. We take feedback regarding our properties and service seriously, and the points you have raised would need to be reviewed in the context of the circumstances and actions taken at the time. As you have raised a number of specific concerns, we would ask that you continue to liaise with our complaints team so these can be properly investigated and responded to through the appropriate process. We hope the outstanding matters can be resolved through this process. The Martin & Co Team

1/5

Google

I made a general enquiry for property valuation over 3 months ago on Zoopla but clearly stated was for information only. Since then I have been phoned several times a week by a Kieran. Even blocking number a month ago has not prevented countless messages being left by them. No way to contact them except by phone which I don't want to do. Really need this to stop. If anything it has put me off contacting Martin & Co. in the future should I decide to move home.

Deanne · 9 September 2026

Agent replied · 16 September 2026

Hi Deanne, Thank you for your comments. We have looked into this, and we do not have anyone by the name of Kieran working at Martin & Co Birmingham City. It may therefore be that the contact you have received has come from elsewhere, but we would be happy to look into this further and help where we can. If you need any assistance or would like to provide us with further details, please contact us directly via email at birminghamcity@martinco.com, and our team will be happy to help. The Martin & Co Team

1/5

Google

My family and I arrived at the property at the same time as another prospective viewer, who was a white lady. When the agent arrived, he did not greet us or even say hello. Instead, we were told that he did not have the key to the property and that another viewing would need to be arranged. However, after we left, I saw that the white lady was still at the property. I do not understand why we were asked to leave while she appeared to continue with the viewing. This left me feeling that my family and I were treated differently. We are a brown family with a good income and attended the viewing in good faith. Based on what happened, I feel that we may have been treated differently because of our race. If this is the case, it is completely unacceptable.

Ioana12 · 9 August 2026

Agent replied · 26 July 2026

Hi Loana, Thank you for taking the time to share your experience. We're very sorry to hear that you left the viewing feeling this way. We take concerns of this nature extremely seriously. We want to be clear that Martin & Co does not tolerate discrimination of any kind, and we do not believe you were treated differently because of your race. However, we fully acknowledge that the situation you have described understandably left you with that impression, and we appreciate you bringing it to our attention. As we cannot investigate the circumstances fully through a Google review, we would encourage you to contact our complaints team directly so that they can carry out a thorough review of what happened. We are committed to ensuring that every applicant is treated fairly, respectfully, and equally. Thank you again for raising your concerns, and we hope to have the opportunity to investigate this matter properly. The Martin & Co Team

5/5

Google

Mr Lucas McGregor, Miss Emily and Mr Keiden Carter were really nice and helpful. They were quick to respond to your questions. Thank you so much!

Ali · 7 September 2026

Agent replied · 9 September 2026

Thank you for your review, Ali. We are honoured that Mr Lucas McGregor, Miss Emily, and Mr Keiden Carter delivered helpful, responsive service. Your kind words will be shared with them.

5/5

Google

Martin & Co, have made the process simple and easy, i have dealt with a lade called Emily Worrall, she has been amazing! answers all my emails in good timing! this is my first time renting a flat and she has made the application process so simple, and easy! i had work so i couldn't attend the viewing she made sure i got a virtual booking right away!

Iyesha · 2 October 2026

Agent replied · 30 September 2026

Thank you for your review. It is wonderful to hear Emily Worrall made your first flat rental so straightforward. We are glad the virtual viewing and prompt communication helped throughout your application process.

1/5

Google

Very disappointing experience. I travelled to attend a scheduled viewing, only to receive a phone call when I was approximately five minutes away to say the property had already been taken and the viewing was cancelled. I then agreed to view an alternative property, waited over an hour, and was shown an unfurnished property even though I had never requested to view an unfurnished property. As a result, I spent several hours travelling and waiting, incurred unnecessary travel costs, and lost valuable time. I also received emails inviting me to view properties that I had not arranged, which added further confusion.

Fatima · 9 July 2026

Agent replied · 26 July 2026

Hi Fatima, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand the inconvenience this has caused and believe you are currently in contact with our Complaints Team, who are reviewing the matter. They will ensure your concerns are fully investigated and will respond to you directly. Thank you again for bringing this to our attention. Kind regards, The Martin & Co Team

1/5

Google

Very disappointing experience with this agency. We paid the deposit and were led to believe that the apartment was ours. Based on that, we completed all the required procedures and waited for the next steps. We repeatedly explained that we were desperately looking for a home and asked them to process everything as quickly as possible. Instead, they kept delaying the process for more than two weeks without providing clear communication or updates. It felt like our urgency was completely ignored. The whole experience was stressful, frustrating, and unprofessional. We wasted valuable time and were left uncertain despite having already paid the deposit. I would not recommend this agency based on our experience. Never and ever try this agency

Bhoomi · 9 July 2026

Agent replied · 26 July 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that you felt disappointed with your experience and understand how frustrating it can be when you're trying to secure a new home, particularly when time is of the essence. We take comments like yours seriously and would like the opportunity to review what happened. Please contact our complaints team via our Martin & Co website, with your full details and the property address so we can investigate your experience thoroughly and respond accordingly. Kind regards, The Martin & Co Team

4/5

Google

Lucas was great in attending to me, answering questions and putting me through the whole process, from viewing to getting my apartment 😊 …

Boluwatife · 27 August 2026

Agent replied · 16 September 2026

Hi Boluwatife, Thank you for taking the time to share your experience. We’re really pleased to hear that Lucas was there to support you throughout the process, from arranging your viewing through to securing your new apartment. It’s great to know he was able to answer your questions and make everything feel straightforward along the way. We’ll be sure to pass your kind words on to Lucas, we’re sure he’ll be delighted to hear them. We hope you’re very happy in your new home! The Martin & Co Team

5/5

Google

Tobias was a great help when I did my viewing for a property advertised by Martin and Co. Clear and concise answers to all my queries. Went above and beyond to ensure I understood all the information laid out in front of me and showed me other properties in the area to save me the trip of coming down again. 10/10 service! Top man.

Abdimalik · 8 October 2025

Agent replied · 27 December 2024

Thank you so much for your fantastic feedback! We’re absolutely delighted to hear about your 10/10 experience with Tobias. It’s … More

5/5

Google

⭐⭐⭐⭐⭐ Martin & Co Birmingham City Lettings & Estate Agents provides a professional, friendly, and knowledgeable approach to property services. I appreciate their clear communication, responsiveness, and attention to detail. Their understanding of the Birmingham property market and organized, client-focused service helps make the process feel smooth and straightforward. I would definitely recommend Martin & Co Birmingham City to anyone looking for reliable and professional letting or estate agency services!

Arpita · 5 September 2026

Agent replied · 7 September 2026

We sincerely value your kind recognition of our clear communication, responsiveness, and attention to detail. Your recommendation means a great deal to our team.

5/5

Google

Kieden has been very responsive and gave us a lovely, thorough virtual tour and great follow-up post tour so we could view the property again after the call.

Maria · 20 July 2026

Agent replied · 26 July 2026

Hi, Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Kieden was responsive and made your virtual viewing such a positive experience. It's great to know the follow-up helped you revisit the property at your own pace. We appreciate your feedback and wish you all the best with your property search. Kind regards, The Martin & Co Team

5/5

Google

We had a wonderful viewing experience today. The property was stunning and beautifully furnished. Ali was an exceptional agent. He was very patient with us and answered all the questions we had even when time was running out. Thank you Martin & Co!

Abimbola · 23 March 2026

Agent replied · 13 April 2026

Hi Abimbola, Thank you for such a lovely review! … More

5/5

Google

Let me start with Holly is an absolute asset to Martin & Co. Whilst working with Holly, I found her to be completely professional, knowledgeable about rental laws, supportive with her assistance throughout the rental process, along with …

L · 16 April 2026

Agent replied · 14 July 2026

Hi there, Thank you for such an amazing review! … More

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Questions about Martin & Co Birmingham City

How many reviews does Martin & Co Birmingham City have?

Martin & Co's Birmingham office has 1,688 reviews across three platforms: 1,125 on Google, 34 on Facebook, 529 on Trustpilot.

What is Martin & Co Birmingham City's rating?

Martin & Co Birmingham City is rated 4.5 out of 5 across all 1,688 reviews, and 4.4 out of 5 on Google from 1,125 reviews.

Has Martin & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Martin & Co, Birmingham won Trusted Agent.

Where is Martin & Co's Birmingham office?

Martin & Co Birmingham City, 28 Carver Street, Birmingham, B1 3AS.

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