Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleCannot do one thing right. Unresponsive and incredibly unprofessional. Had the worst experience renting, pretty much left me homeless because of their incompetence.
Do not admit to their mistakes or apologise for them, rather try to make it seem like it was your mistake. Also been left with a broken/open window for various months (this has not actually been repaired, I wish the best for the next tenants - unfortunately I'm unable to warn them that their safety will be compromised).NegativeResponsiveness, Quality, Professionalism
L · 20 July 2021
★★★★★ 5/5
TrustpilotJake was very helpful when viewing…
Jake was very helpful when viewing properties. On time and informative.
Louise · 23 October 2023
★★★★★ 5/5
GoogleGreat experience with Jessica, friendly, informative and so helpful!
Lydia · 8 October 2024
Agent replied · 8 October 2026
Hi Lydia, thank you for your feedback! We’re delighted to hear that Jessica made your experience friendly, informative, and helpful. … More
★★★★★ 1/5
Trustpilotvery unprofessional and rude
very unprofessional and rude. I went for a few viewings and after waiting 2 hours infant of one property they were late and when I spoke to the office he told me that I was late and the agent left [lies] and then he [Damien] told me take it up with the agent Ben. Absolutely absurd.
M · 23 December 2023
★★★★★ 3/5
TrustpilotMartin & Co.
At the moment I am dealing with excellent letting consultants, however the policy of being unable to place an offer while one is in progress is very limiting as some landlords take time responding to offers. I have yet to find a property and so am holding out hope but feel M&Co. should be able to assist & guide me in this process.
Emma · 23 June 2023
★★★★★ 5/5
GoogleI would like to thank you to Aaron, he is very professional and went above and beyond to help me. He patiently listened to my requests and showed true professionalism. Thanks again. More
Shajeel · 20 February 2021
★★★★★ 5/5
GoogleGreat service and Gurj was very helpful!
Sunita · 30 November 2018
Agent replied
Thank you very much for your positive review, your feedback is appreciated.
Regards, … More
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID!!!!
AVOID AVOID AVOID!!!!! This is by far the worse company ever. Me and my husband have had the worst experience with these people. They are basically a bunch of glorified scam artists. We have been renting an apartment in Metalworks (Jewellery Quarter) and it’s the seventh month of our tenancy and we’ve had ongoing issues since we’ve moved in. The issues are as follows.1. The apartment is apparently ‘furnished’ but the furniture is of such poor quality. The landlord gave us mattresses that were either really old or of poor quality. We could literally feel the springs of the mattress stabbing into our body when we slept their the first night. She refuses to replace the mattress.2. The property has all sorts of issues like damp in various places, which Martin and co refused to fix at the start which then formed to a leaking ceiling and then mould. Absolutely disgusting and appalling that they expect us to live here. Please note it’s the SEVENTH MONTH here and this issue is STILL NOT FIXED.3. We haven’t had hot water for over 2 weeks. This issue has been on and off for months to be honest. They’ve sent an engineer round and it’s taken 7 attempts and it’s still not fixed.The damp and mould is the main serious issue which has caused my husband’s health to deteriorate really badly to the point that he has now developed severe asthma and is unwell so many days. He’s had so many asthma attacks to the point we’re contemplating to live with family members temporarily, just to get his breathing and health back on track.The scam artists of Martin and co work ridiculously slow and only work in the landlord’s favour. They simply do not care about the tenants even if the situation is detrimental to the tenant’s health. They don’t even let you contact the landlord to address your issues. We’ve requested that our tenancy is ended early but now they are demanding an early exit fee. They’re literally forcing us to stay in this horrible place while we’re facing so many issues effecting our health and causing us so much mental distress. For your own sanity avoid this company!!!!!
Atiya · 9 May 2021
★★★★★ 5/5
Trustpilotvery lovely staff
very lovely staff, i had the chance of speaking to canaan and he was so useful he talked me through the steps and provided me with a lot of information so i know what i'm getting into, he was very helpful and a asset to your company
Amie · 14 June 2024
★★★★★ 5/5
GoogleMartin & Co have been super helpful with my move, answering questions in a timely manner. Their support has been appreciated throughout the whole process.
Praise · 4 May 2025
★★★★★ 1/5
GoogleI applied for a property the same day it was advertised. Even offered over market value. I sent all of my personal information as requested and never heard back, despite promises that Lauren would definitely call me back. The property has … More
Dani · 20 February 2022
Agent replied
Hi D B - We are sorry to hear you have had a 1 star experience with us. I was unable to locate your details on our system would you be kind enough to reach to us on either 0121 270 2633 or birminghamcity@martinco.com to give us the … More
★★★★★ 5/5
TrustpilotJessica helped me with finding my…
Jessica helped me with finding my property,a truly 5 star asset for the company
Thankyou for your help😃
Naveed · 18 July 2025
★★★★★ 5/5
GoogleDan's unwavering commitment to his clients' satisfaction is truly inspiring. He went above and beyond to ensure that I was happy with my new home. After the purchase, he checked in to make sure everything was as expected and even provided contacts for local services.
Zijie · 8 July 2024
★★★★★ 5/5
GoogleI was thoroughly impressed by Dan's responsiveness and efficiency. He always returned calls and emails promptly. Once, I had a question late at night about a property we were considering, and Dan responded immediately with all the information I needed, putting my mind at ease.
Yoyo · 6 July 2024
★★★★★ 5/5
GoogleWould recommend Jessica she made the process a lot easier
Alfie · 6 October 2023
★★★★★ 5/5
TrustpilotAMAZING UANNA MING
MARTIN & CO, All I CAN SAY IS WOW I HAD THE PLEASURE OF DEALING WITH ONE OF YOUR STAFF UANNA SHE WAS VERY PROFESSIONAL EVEN WHEN I EXPLAINED I WAS GOING THROUGH A DIVORCE AND NEEDED SOMEWHERE FOR MYSELF AND CHILD,OFFERED THE BEST ADVICE ON PROPERTIES I NEEDED AND WAS VERY UNDERSTANDING WHEN I ADMITTEDLY GOT A LITTLE OVERWHELMED.ALL I CAN SAY IS WHATEVER YOUR PAYING HER ISNT ENOUGH. I WOULD WILL BE RECOMMENDEDING YOUR COMPANY TO MY FRIENDS.
Maureen · 24 February 2021
★★★★★ 1/5
GoogleI was a tenant with Martin & Co. I gave notice on 20 July and started moving my stuff out with my tenancy ending 20 August 2023. Since I did not stay at the property from 20th July, I came back on 1st of August to attend my inspection to … More
Retha · 20 February 2024
★★★★★ 5/5
GoogleJake Baxter was the agent that showed me the properties. He was very professional and knew all the important facts of each one. I ended up my day with a very positive impression of this agency.
Enrique · 30 November 2019
★★★★★ 5/5
TrustpilotThank you Canaan
I am highly satisfied with the amazing service I received from Canaan. He truly ensured that he helped my partner and I find our perfect first home within not only our price range but room range too. With that being said Martin & CO’s is definitely a company I would recommend to all! Thank you again Canaan
Lei · 17 October 2023
★★★★★ 5/5
GoogleGurj Dusanj offered me a spectacular service. He was able to find me tenants within two hours of marketing the property. Now that's what I call being proactive and efficient. He was very approachable, offered great advice and attentive to … More
Raminder · 20 February 2022
Agent replied · 14 June 2024
Hi Raminder- It’s great to hear that you had a five-star experience with us. We were very pleased to have found you suitable tenants within two hours of marketing your stunning property. We appreciate your service and look forward to … More
★★★★★ 5/5
TrustpilotVery responsive and helpful.
Leah was very responsive and helpful. She addressed all my queries and helped me big time to get a date for viewing. Really appreciate her efforts.
Mainul · 16 February 2022
★★★★★ 5/5
GoogleKay Paval is an excellent agent. They did a good job highlighting the key selling points of the apartment. Really a 5 star agent
Dineo · 24 May 2022
★★★★★ 5/5
GoogleVery good at calling back and arranging viewings as I am looking to buy.
Sarah · 20 August 2025
★★★★★ 1/5
TrustpilotWorst experience ever
Hi,I have had the most horrible experience with Martin & co Birmingham. They have give me mo fair treatment and have harassed me to get more money out of me.To get out of an agreement before even moving in due to me losing my job, I have been forced to pay rent and exit clauses (not part of the agreement) and not giving me contest to talk to the landlord.I am still stuck with the bylaws of the same and hate to say, that it is the worst place to get a living place from.Would not recommend.
Mayank · 8 December 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
