Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe used Martin & Co when we lived in Birmingham and were extremely disappointed by the service the entire year with them. In fact, they let us move in with a broken shower, cold water and a brick holding up the sofa that took them almost a …
Emma · 8 October 2025
Agent replied · 29 January 2025
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your time with Martin & Co. This feedback is not reflective of the standards we strive to maintain, and we regret that … More
★★★★★ 1/5
GoogleThe worst agency ever. They just care for the rent and at the end of the tenancy to charge you for nothing 400£. Very bad communication, not helpful at all. Waiting 7 days to fix the boiler, 2 and a half year to fix the problem with mould.
Tito · 8 October 2025
Agent replied · 29 January 2025
Thank you for sharing your concerns. We're truly sorry to hear about your experience, and we take feedback like this very seriously. We strive to provide the best possible service to our tenants and landlords, and it's disappointing to hear … More
★★★★★ 5/5
GoogleSuch an amazing experience moving was last week, best ive ever experienced, such an amazing company iv never had that kind of treatment before when moving… i was assisted at the start by a few staff at Martin and Co which was Sohail, Jess …
Nicholas · 5 November 2025
Agent replied · 17 October 2025
Thank you, Nicholas!
Your words mean so much to the whole team, Sohail, Jess, Laura, and Cassandra will be delighted to hear how much their support helped make your move smooth and … More
★★★★★ 5/5
GoogleI had a great experience working with Sher Bano while searching for a rental property. She was professional, approachable, and very helpful throughout the whole process. Communication was clear and timely, and they made everything feel …
Parv · 16 January 2026
Agent replied · 13 April 2026
Hi Parv,
Thank you very much for your kind feedback. We’re delighted to hear you had such … More
★★★★★ 5/5
GoogleJessica was very helpful with our moving process. Communication was clear and responses were fast.
Joe · 18 April 2025
Agent replied · 8 October 2026
Thank you, Joe! We’re glad Jessica could assist you smoothly with your move. We appreciate your feedback and kind words. … More
★★★★★ 5/5
GoogleBrilliant service, big thanks to Oron the wonderful agent who took us around
Nasri · 11 May 2025
Agent replied · 1 October 2026
Hi Nasri,
Thank you for your kind words! We’re thrilled to hear Oron provided you with brilliant service. We’ll be sure to pass on your thanks to him. … More
★★★★★ 5/5
GoogleSwift and fast response from Kamilah Abbas. Made the process easy
Solomon · 31 July 2026
Agent replied · 20 August 2026
Hi Solomon,
Thank you for your kind words! We're delighted to hear that Kamilah was able to make the process easy and provide you with such a quick and helpful service. We'll be sure to pass your feedback on to her.
The Martin & Co Team
★★★★★ 2/5
GoogleTwo words very unprofessional. So I booked a viewing last week for today girl that answered the phone as dopey as hell not a clue what she was doing. Had no confirmation of booking so rang the office again yesterday this time I spoke to a …
Diane · 8 October 2025
Agent replied · 8 October 2026
Thank you for sharing your feedback, Diane. We're really sorry to hear about your disappointing experience with the viewing process and the lack of clear communication. This is certainly not the standard we strive to uphold at Martin & Co. … More
★★★★★ 1/5
GoogleI and my husband visited this website and came across a house at 55 sandbourne road which v wanted to view. Initially I was booked for a viewing by Mia hinckley a senior manger at this branch for Friday 12th September which was canceled and …
Ism · 16 October 2025
Agent replied · 21 September 2025
Hi Ism, we’re very sorry to hear about your experience. We completely understand how disappointing and frustrating last-minute cancellations can be, especially after you travelled such a long distance. Unfortunately, when tenanted … More
★★★★★ 5/5
GoogleI just want to say thank you to the Martin & Co team for making my life easier as a landlord. Oscar in lettings is fast to respond to my queries and has been very helpful in getting my property advertised on line quickly and has been able …
Adam · 16 September 2025
Agent replied · 16 September 2026
Hi Adam,
Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that you've had a positive experience with our team, and … More
★★★★★ 5/5
GoogleThank you Joseph, super helpful
Vanessa · 5 August 2025
Agent replied · 8 August 2025
Hi Vanessa,
Thank you for your review! We're glad to hear Joseph was so helpful, we'll make … More
★★★★★ 5/5
GoogleSher has been supportive, polite and provided an excellent experience with the viewings.
Aneeka · 4 May 2025
Agent replied · 1 October 2026
Hi Aneeka,
Thank you for your lovely feedback! We’re glad to hear Sher provided a supportive and excellent viewing experience. We really appreciate your kind words. … More
★★★★★ 5/5
TrustpilotThe agent was very helpful
The agent was very helpful, kind and professional and showed me around the property. When I called the agency and spoke to Mohammed he was also very helpful and sent me all the required details with a quick turnaround.
Iman · 10 July 2025
★★★★★ 5/5
TrustpilotExperience with Martin & Co.
My experience in general with Martin & Co. has been great, from the viewing down to the handling of my application process by Cassandra Robinson. Who was always helpful, quite friendly and ultimately oversaw the process of me securing a property.
Ronnie · 17 June 2025
★★★★★ 5/5
GoogleHad a really good experience viewing a property with Sher. She was on time, professional, friendly, and made the whole process feel easy and stress free. She was happy to answer all my questions and it felt like she actually cared about …
Peter · 9 November 2025
Agent replied · 25 October 2025
Hi Peter, thank you for your kind words! We’re so pleased to hear that Sher made your viewing experience such a positive one. She always strives to make things as smooth and stress-free as possible for her clients. We really appreciate your … More
★★★★★ 5/5
GoogleI've had great support from Jessica throughout the proccess of finding, and renting a place, while being professional, informative, and friendly.
Hisham · 14 May 2026
Agent replied · 14 July 2026
Hi Hisham,
Thank you for the great feedback! … More
★★★★★ 5/5
GoogleWe booked a viewing yesterday very friendly staff and good communication
Stephen · 25 July 2026
Agent replied · 26 July 2026
Hi,
Thank you for taking the time to leave us a review! We're so pleased to hear that you had a positive experience during your viewing and found our team friendly and communicative. We always aim to make the process as smooth and welcoming as possible.
We hope to assist you again and wish you all the best with your property search.
Kind regards,
The Martin & Co Team
★★★★★ 5/5
GoogleAbsolutely incredible experience with Sophie and Liberty, I’m not very good with technology and this whole process but they held my hand through it all and now i have a humble abode to sit comfortably in. 10/10 ladies ❤️
Induetime · 15 December 2025
Agent replied · 15 December 2025
Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear that Sophie and Liberty were able to support you throughout the process and make everything feel clear and manageable. Helping our … More
★★★★★ 5/5
GoogleMuhammed is a very good agent
Uzoezi · 17 July 2025
Agent replied · 22 July 2025
Hi Uzoezi,
Thank you for your lovely feedback. We’re so pleased to hear that you found Muhammed to be a great agent, we’ll be sure to pass your kind words on to him. … More
★★★★★ 5/5
GoogleI had a viewing with Owen and he was so helpful and so accommodating. He explained everything to me step-by-step and didn’t miss anything out. I’ve also been able to communicate with him consistently, In contrary to my past experiences with …
Luyana · 16 November 2025
Agent replied · 18 October 2025
Thank you, Luyana! We’re so glad to hear that Owen provided such a clear, accommodating, and communicative experience, that’s exactly the level of service we aim for every time. We really appreciate your kind words and look forward to … More
★★★★★ 5/5
GoogleI started my house hunting journey a few months ago. After being passed from pillar to post by a number of well known estate agents, I met Mia at Martin & Co. She has been amazing from the first contact, right up until I found my place. …
Aliza · 16 September 2025
Agent replied · 16 September 2026
Hi Aliza,
Thank you so much for this wonderful review! We're thrilled to hear Mia made such a positive impact on your house-hunting journey. She really does go above and … More
★★★★★ 5/5
GoogleThanks Mohamed for excellent hospitality and viewing
Sayed · 3 July 2025
Agent replied · 16 September 2026
Hi Sayed,
Thank you for your kind feedback! We’re glad Mohamed could provide excellent hospitality and a great viewing experience. Please don’t hesitate to reach out if … More
★★★★★ 1/5
GoogleEdit:
They pretend they care about it but when actually confronted about the issue they threaten with not returning the deposit any time soon. Scammy behaviour all …
Yoma · 16 March 2026
Agent replied · 13 April 2026
Hi Yoma,
We’re sorry to read that you feel this way after renting with us. … More
★★★★★ 5/5
GoogleJessica Johal thank you for your exceptional assistance during the room viewing. Your professionalism, knowledge, and helpfulness were greatly appreciated. You made the experience enjoyable and informative.
Ann · 8 October 2024
Agent replied · 8 October 2026
Hi Ann, thank you for your kind feedback! We’re delighted to hear that Jessica made your viewing experience enjoyable and informative. We’ll be sure to pass your comments on to her. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
