Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLife Residential is excellent
Life Residential is an excellent property management and letting company which puts customers first. Under their efficient management, my property managed to be tenanted at minimal downtime. Everything was carried out smoothly.
Mr · 30 August 2017
Agent replied · 17 June 2024
Mr Heng, thank you very much for taking your time to let us know how we're doing. It is good to hear your property was rented out to a reliable tenant with a minimum void period. Please, do not hesitate to contact us if we can be of any further assistance.
★★★★★ 5/5
TrustpilotKalidass Uvaraj
Kalidass Uvaraj is really quick. responsive and great to deal with. Would recommend!
Simy · 15 November 2022
Agent replied · 17 June 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotIlinca is super-responsive to any…
Ilinca is super-responsive to any request and makes my life very easy. The team have found me a new tenant very quickly and efficiently and avoided any vacant period.
Mikenev · 6 February 2024
★★★★★ 3/5
TrustpilotWater leak into my property
I have not had need of much contact with Life Residential who manage my rental apartment in Riverdale House, Lewisham. However, there has recently been an incident whereby works conducted above my property caused a water leak into the property. I found it difficult to extract details of what exactly had happened from the Property Manager. I had to repeatedly ask what/where/when/why and was not getting any proper answers. This was frustrating, needless and a demand on my time when all I was asking for was a concise, accurate and factual report of the incident. This has caused me to seriously consider the professionalism of LR and whether i really want them to continue managing my property going forward.
Mr · 30 March 2017
Agent replied · 17 June 2024
Dear Mr & Mrs Burnell, thank you very much for taking your time to let us know how we're doing. We are very sorry to hear that your apartment at Riverdale House was damaged due to the water leak in above property and we're even more sorry to hear that you feel like your property manager has not provided you enough information about the incident. Please accept our sincere apologies for this and let us ensure you that we'll try our best to be more concise with our responses to yourself. In the mean time, please do let us know if there's any additional information or help with your property you require.
★★★★★ 5/5
TrustpilotWell done Jack
In my opinion, Jack is a very helpful and efficient professional.He helped me to renew my tenancy agreement by providing appropriate information as well as sorting out the paperwork in a timely manner.He has a clear and efficient communication style which saves time when it comes to processes like renewing agreements.Thank you Jack
Hossein · 20 September 2021
★★★★★ 5/5
TrustpilotLife Residential - Landlord services
Rosita at Life Residential has always provided an excellent service for my rental property. Rosita is always quick to reply to any queries with solutions and helpful answers.
Paul · 14 February 2024
★★★★★ 5/5
TrustpilotReally great company to rent from!
Really great company to rent from. Quick responses to all queries, and Nick Martin was great during the renewal process - really quick, friendly, and easy.Thanks!
Customer · 25 March 2024
★★★★★ 5/5
TrustpilotKalidass Uvaraj
Kalidass has been managing my property for some time. He has always been efficient, helpful and responsive and I am very grateful for his help
Fabian · 16 October 2020
Agent replied · 17 June 2024
Hi Fabian, thank you for your feedback! That's great to hear.
★★★★★ 1/5
TrustpilotI have never been so revolted by the…
I have never been so revolted by the poor treatment of an real estate agency than I have with life.1 week ago, I made a booking to view a property today at 11:30am.I called at 10am this morning before making the travel to view and asked - "is it still available, I don't want to arrive and it's taken" I was assured it was available.I then spent 1 hour travelling to the viewing and was greeted by an agent who said the property was taken.He then said that another would be made available on the 5th of Dec.I said send me the video viewing and offer letter today so I can get on top of it. He confirmed he would send it in 30min.I called him 1 hour later - He said he was "typing the email as we spoke". By 15:30 still nothing. I called 3 numbers. Noone answered. I left a voicemail.In terms of TCF also known as treating customer fairly this is a huge breach of the consumer protection act of 2017.It is a horrific display of just how much greed and money is the pure focus and to hell with any individual person.I whole heartily encourage people to disassociate yourself with this company because they are hurting the common person.
Tman · 11 November 2023
★★★★★ 5/5
GoogleJahdel made my search for an apartment easy, and helped me get the flat I wanted. Always responsive, and helpful! I would 100% recommend him, he is friendly and a lovely person to chat to!
Maria · 26 August 2023
★★★★★ 5/5
TrustpilotMaquel Thomas
Maquel Thomas is my property manager. She has been great and extremely supportive to get my re-referencing process smooth and hassle free. She has always been of great support to fix issues reported timely during my move in. Very happy with the experiences so far with Life residential. I thank again Maquel for this.
Harrison · 27 May 2021
★★★★★ 5/5
TrustpilotHuge thanks to Life Residential and our property manager Rosita
I want to express my huge thanks to our Life Residential Property manager Rosita - she has provided us great help and advice since the moment we moved in and until now, all our questions and queries were always resolved very promptly thanks to her. Rosita, we’ve been so lucky to have you as our property manager!
Angelina · 19 February 2023
Agent replied · 17 June 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
TrustpilotResponsive
Luke has been great at communicating. He has been responsive when dealing with our queries. He recently replaced our previous property manager and has been doing well so far. :)
Vi · 14 December 2023
★★★★★ 5/5
TrustpilotAmrita Rathod
Amrita's professionalism and approach to the tenancy renewal process were exemplary. Her attention to detail and clear communication facilitated smooth interactions between the landlord and myself. I greatly appreciated her prompt responsiveness to any inquiries or concerns, which instilled confidence throughout the process. Overall, I am thoroughly impressed with Amrita's services and wouldn't hesitate to recommend her to anyone in need of similar assistance. Thank you very much for your exceptional support!
Ying · 9 April 2024
★★★★★ 5/5
GoogleHad a great experience letting out my apartment with Life Residential. Fred is great to deal with, he's very responsive and made the process super smooth for me, finding a great tenant very quickly. Thanks to Fred, Ervis, Olyvia and the team at Life Residential.
Simon · 26 August 2022
★★★★★ 4/5
TrustpilotAll good!
All good!! We got some issues with the flat and our Manager was able to contact quickly the landlord and to solve / get a compensation for the inconvenience.Thank you!
Marco · 1 December 2023
★★★★★ 5/5
TrustpilotRenewal managed professionally
Abby of Renewal Department from LR has proactively initiated the renewal process and offered sufficient turn-around time for all parties to discuss. Communication was well managed and I appreciate Abby's follow up in a timely manner.
KL · 18 June 2024
Agent replied · 23 August 2024
Dear KL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Abby, and hope we can help again in the future. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotThe whole process has been so easy and professional
This is my first and only landlord experience. I was very uncertain about the investment and the issues that could have come with such an investment. From the very beginning LF have been there supporting me, looking out for me and guiding me through the process and documents. LF are excellent at keeping me informed, they undertake inspections and anticipate rent issues before they arise. I would highly recommend their services to any first time landlord.
Sassie · 9 November 2018
Agent replied · 17 June 2024
Hi Sassie, thanks for your feedback. We're so pleased we've been able to support throughout the process!
★★★★★ 5/5
TrustpilotResolution to a complex issue
I recently had a complex issue that had been pending for the last three years. Despite continuous escalation, multiple parties, including CEP energy providers, were not addressing the issue. However, my property manager, Rosita Kausiute, recently took decisive action to partially resolve the issue. I commend her for her efforts, as this was longstanding problem had previously gone unresolved for three years.
Jaydip · 23 September 2024
★★★★★ 5/5
TrustpilotAbby Gooptu was very helpful ...
Abby Gooptu was very helpful and efficient in arranging the renewal of the tenancy of my flat in North Block, County Hall. Many thanks Abby.
David · 5 March 2024
★★★★★ 5/5
TrustpilotBrooke N was excellent and dealt with…
Brooke N was excellent and dealt with my case really efficiently and was extremely communicative through the whole thing. Definitely could have done with her throughout the rest of our tenancy!
Oli · 2 September 2024
Agent replied · 28 October 2024
Dear Oli, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service and Team Effort
The team at Life Residential has been very proactive and transparent in the way they handle the management and lettings of the property. This is useful for buyers located in another country, especially in today's current pandemic climate.Many thanks to Cristina, David, Jose, and Hannah. We are very appreciative of their efforts.
Ivan · 10 June 2021
★★★★★ 5/5
TrustpilotAbby is great
Abby is great, she contacted me for lease renewal and within 2 days everything was sorted and the agreement signed. Super efficient services, thanks dear Abby!
Daya · 5 February 2024
★★★★★ 4/5
TrustpilotFantastic Rental Agency in London
This is my second-time contract with Life residential.I don't hesitate to recommend them as very professional and serve their clients with a human touch, unlike other agents who might act like robots.One star less just because it takes time to process some requests otherwise fantastic agency. Especially, I do appreciate Bruce Bell and Gina.
Param · 29 March 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
