Life Residential Birmingham reviews

★★★★★ 1/5

Trustpilot

EXTREMELY BAD SERVICE!!! WOULD NOT RECOMMEND EVER

Given a house without checking basic things like water pressure or dishwasher. The agency advised to use a gym to take a shower or use sink to wash dishes.The kitchen appliances do not work properly except for Hob. The mail box is stuffed with older mails due to which I'm missing my mails. Till date they haven't been able to help with intercom.It has been almost 3 weeks and the major issues are still pending. There are so many issues and queries that it's difficult to track or get a response for!Very frustrated with the way things are getting handled. Contractor comes every Friday and tells a new issue. After this nothing gets done till the next Friday.

Utkarsh · 12 March 2024

★★★★★ 1/5

Google

Very unprofessional group of individuals. A staff member called Benjamin Dayo booked me in to see a property. I left my office early and took a train for 40+ mns but the agent called Gibril did not show up. A friend of mine had a similar experince. Upsetting and unprofessional!

DREF · 10 June 2025

★★★★★ 5/5

Trustpilot

Life Residential are a good renting…

Life Residential are a good renting agency and Marcus Yu has been proactive being the property manager and helpful when needing to sort issues. We’ve been living in the same property for a few years now and happy with their performance.

Claudio · 18 July 2024

★★★★★ 5/5

Trustpilot

Great Job Abby Gooptu

Life Residential has always gone above and beyond with helping me. I want to give a special shoutout to Abby Gooptu who has been thorough with the entire renewal process!

Isha · 15 April 2024

★★★★★ 1/5

Trustpilot

No help, Flat has massive water damage from broken extractor fans.

Been with them for almost 7 months now. They were super pushy when we were signing document, telling us important information last minuet and wasting our time. We moved in to a flat which clearly had a poor cleaning and inventory to the extent were broken and unsanitary items were left. It took us 3 months for it to be agreed that we could dispose of these items. The bathroom had extreme mould in which clearly hadn't been treated and bad water damage with silverfish. I had to buy my own products and removed it within two treatments. The extractor fan unit has been broken this entire time. Even though we have told them about this from the start, they still wont issue any repair work. Due to water damage everything break super easily, mould in the bedrooms. We issued repair jobs and they come back to us and say due to use refusing a 3 hour job previously (bare in mind we waited in all day and the repair company came at 6pm to do a job we was not expected/complained about) they are being difficult to have workers some out to perform an urgent job. Honestly the most incompetent workers I've ever encountered, even management will just refer you to complaint process with no actions. They are 100% in breach of contract.

Stevie · 5 March 2024

★★★★★ 5/5

Trustpilot

Easy service

Very easy and straightforward. Abby from the Renewals Department was able to help us get our landlord to accept to our offer for negotiation of rent. It was all really smooth and Abby was supportive in the process. Thank you!

Sophie · 1 September 2023

★★★★★ 4/5

Trustpilot

I had a very helpful experience with L Residential in particular with Kalidass Uvaraj

Had a good experience with letting my property thanks to Life Residential management and lettings team especially Kalidass Uvaraj whom I felt able to discuss options and make a right and fair plan for all concerned . I felt guided and not pushed into a decision that didn’t feel right.

Angela · 15 October 2022

★★★★★ 5/5

Trustpilot

Thanks Cristina Luntraru quick response.

Thanks Cristina Luntraru for your quick response and helping me contact the aftercare team. You have always done a great job in answering my questions and responding in a timely manner. I'm very appreciate for your assistance.

Zekai · 10 November 2023

★★★★★ 5/5

Trustpilot

Great professional work by Abby Gooptu…

Great professional work by Abby Gooptu who renewed my tenants rental agreement.Abby did great work very professional and at speed. Abby is a great addition to the team at Life residential. thank you.

TomasG · 5 February 2024

★★★★★ 5/5

Trustpilot

Feedback on Claudia Nicholls

Claudia has been my property manager for 2 years that I have been renting. She has been always happy to help and always responding any doubt I could have in a short period of time.It was very helpful having Claudia’s help when moving in and out. Thanks a lot

Raul · 31 October 2022

★★★★★ 1/5

Trustpilot

SCAMMERS ALL THE WAY!

Have been more than a month now, the house has serious water pressure issues. Every week I am just hearing new stories. The management simply reverts standard responses with no real help.Terrible agency. I feel to be tricked in taking this house. Wasn't informed about the serious issues like water pressure! The company is stubborn in handling my troubles. Just very slow. They just simply don't care. I feel like they have tricked me into taking the house!

Utkarsh · 27 March 2024

★★★★★ 1/5

Trustpilot

Terrible for tenants!

My flat had a major sewage pipe leak that flooded the whole apartment and rendered it unfit for habitation. I have since had to vacate the property but there’s been zero correspondence from LiFe residential, my calls are never received, they would not let me speak with the landlord or let me terminate the lease or reimburse me for the charges I’m incurring for an unoccupied flat!! The inconvenience this has been and continues to be plus the sheer lack of accountabiliy on their end is telling and abhorrent. Please do not rent with them!!

Shweta · 15 February 2024

★★★★★ 1/5

Trustpilot

TOTAL SCAMMERS!!

TOTAL SCAMMERS!!! STAY AWAY!!!We “secured” a property with life residential (or at least we thought so) over a month before the actual moving day, referencing went through smoothly and we were just waiting for the contract to be sent to us. We had to ask a few times about the contract as we were kept promised a date but the contract was never sent. The contract was requested several times and every single time we were assured to relax that everything was in order and that the contract was going to be sent at some point. However, a week before the moving day (yes, 7 DAYS before the moving day) the agency called us saying that they council did not give permission for 4 people to live in the flat and that we had to find a different property. As you can imagine this was quite frustrating given that all of us had given notice to our respective properties, booked removal companies and we were going to be homeless in a week time. The agency did not even apologised or took responsibility for their negligence, they just blamed the council for this. We do understand regulations are in place, however this could have been avoided if the agency would have enquired the council a month in advance rather than a week. We are now left to secure an emergency accommodation (which doesn’t come cheap) cancellation charges for our removals and storage charges to store our goods until we can move into a new place. Shame on you life residential and the way you treat your customers!

Luke · 15 February 2024

★★★★★ 5/5

Trustpilot

Claudio is of very great help

Claudio is of very great help , ensuring repairs and maintenance when necessary. I would recommend

Seun · 14 November 2022

★★★★★ 5/5

Trustpilot

Helpful Staff

My tenant at the Papermill House wished to negotiate a renewal before the end of the current lease. But he kept changing the length of the lease he wanted to renew. However, I saw Abby patiently help me negotiate the lease with my tenants. I finally agreed to the tenant’s four-month short-term lease, and Abby then quickly helped me complete the lease.I am very pleased with Abby Gooptu and her letting team, they are helpful, very patient and extremely efficient.

House · 5 February 2024

★★★★★ 5/5

Trustpilot

Good agency we rent from for a few years

We rent with Life Residential for a few years already around Isle of Dogs. So far all communications were made very clear, all needed questions answered and assisted, requests for fixing issues in the property timely resolved. Just recently we got contract renewal with their agent Pooja Pandya, which as well went smoothly all the way from initial communication with the Landlord to signing of the papers.

D · 30 September 2024

★★★★★ 5/5

Trustpilot

Shout out to Abby

Abby was the right balance of proactively tenacious while being professional and patient regarding a lease renewal. Exactly what you want and need from a a client / supplier relationship.

Andy · 14 March 2024

★★★★★ 5/5

Trustpilot

Personal Service

Laura, the lovely lady who looks after my property, is a joy to deal with. She is proactive and always goes the extra mile to sort things out. She has been responsible for managing my flat for some time now and she keeps me informed in a timely manner of anything I should be aware of. Recently I have had a change of tenants and she has gone the extra mile to make sure that everything is in place for the new tenant, including arranging for some replacements. This has taken all of the hassle away from myself.....which has been a godsend.Laura you are a credit to Life Residential (along with your other colleagues who I have nothing but praise for).

Ms · 1 August 2019

★★★★★ 4/5

Trustpilot

Alisha was very helpful with resolving…

Alisha was very helpful with resolving out maintenance issues in our apartment!

JM · 23 March 2023

★★★★★ 5/5

Trustpilot

Good work is worth appreciation: Abby of Renewal Department has been…

Abby of Renewal Department has been informative, helpful and effective. A great asset to Life Residential. Thank you. (Alan)

張偉光 · 27 September 2024

★★★★★ 5/5

Trustpilot

Tenancy Renewal

Ludmila was proactive regarding our tenancy renewal. She than dealt with the renewal in a fast and efficient manner.

Allan · 26 September 2024

★★★★★ 1/5

Trustpilot

In the renewal of my tenancy I was…

In the renewal of my tenancy I was advised incorrectly by Life about the property's market evaluation. The renewal amount was higher than 2 other properties in the building were being advertised by Life. I was misleaded during the tenancy renewal proccess.

Natália · 28 May 2024

★★★★★ 5/5

Trustpilot

Feedback on my property manager Claudia Nicholls

Claudia has been my property manager for more than one year. She is always organized, proactive and client-oriented during the time she works for us. Whenever we need help with our property, she will try her best to help us as soon as possible. Thanks so much, Claudia!

Jerome · 28 October 2022

★★★★★ 4/5

Trustpilot

Maintenance Experience

We’ve had a number of minor problems in our flat recently and Darcey Nicholls has been fantastic at ensuring these get fixed accordingly. Just want to say a massive thank you to her for all the help she has provided since me and my partner have moved in.

Kedisha · 19 October 2022