Life Residential Birmingham reviews

★★★★★ 5/5

Trustpilot

Thoroughly impressed with the service

I've been thoroughly impressed with LIFE Residential's proactive approach. They consistently anticipate and resolve issues before they arise, keeping my property in top condition. Their communication is timely and thorough, always keeping me informed. Tenant relations are handled promptly. Highly recommend their exceptional, proactive service!

Scorchin · 4 July 2024

★★★★★ 5/5

Trustpilot

Maham

Maham is very helpful in particular. She is very responsive and always resolves issues quickly and effectively.

Aygun · 16 March 2023

★★★★★ 5/5

Trustpilot

Rosita Kausiute is an amazing property…

Rosita Kausiute is an amazing property manager that goes above and beyond for her clients; very grateful for her services.

Periklis · 28 November 2022

★★★★★ 5/5

Trustpilot

10/10 for Abby personally

Abby in the renewals department sorted our lease renewal out. Only person in the organisation we've got prompt responses from. Sorted it all in c.2 days, gave great advice when we were flip-flopping about a route forward. Seamless and professional. No complaints.

Sam · 19 August 2024

★★★★★ 1/5

Trustpilot

Poor Service: Not able to replace boiler even in a week

I have to give one rating because without which rating can't be given, else I would have given zero star. LiFE residential sent a gas inspector that badly damaged the boiler/heater after which gas and water started leaking in a perfectly working boiler. This all when they realized 2 days after the previous certificate had expired. Afterwards our ordeal starts. A family of four currently with a four month old and four years old "accommodated" in a one bedroom flat instead of a two bedroom that we are paying for over a week in a place with just one bed. Kids have to sleep on floor because the we couldnt carry the baby cot.Mom has to spend at least 45 mins dropping the elder one to school one way. Boiler replacement is not easy as fixing a bulb but I am quite aware that it doesnt take so long. Also, the quotes given to landlord are so ridiculous. One of the contractors that I asked providing all specs quoted 2150 GBP, where as Life Contractor quoted 5,880 GBP. They have not been able to do that. In fact this is the usual way they operate. They take a lot of time in all the operations. This also happened when we moved in to the property 2 years back when toilets were not properly functioning and curtains were not there. They couldnt do it in 2 months and eventually I had to do it myself. What good is an agency when even we as tenants individuals can get it things done faster?Their high rating is managed as they ask to rate everyone after doing any job.

Ranjan · 17 December 2020

★★★★★ 5/5

Trustpilot

Renting via Life Residential

I rented via Life Residential in Canary Wharf and my overall exercise was good. I like that they use IT tools to onboard and further manage the renting process which I think is helpful. My property manager Lorretta was professional and nice.

Jurgita · 12 September 2023

★★★★★ 5/5

Trustpilot

The Property Manager Miss Brooke…

The Property Manager Miss Brooke Nickless is excellent in her approach and in reporting back on queries. Thoroughly recommend her service 100%.

Jim · 11 October 2024

★★★★★ 5/5

Trustpilot

Professional

They are professional and responsive. I am happy to meet Life Residentials at all. The journey was started with Robin (decent and professional person) for negotiations. After I moved in the service keeps being perfect as I met with Rosita, who is the property manager for my flat and she takes prompt actions without any reminder, she is tackling all issues with dedication and a positive attitude.

O · 30 November 2022

★★★★★ 1/5

Trustpilot

Very disappointing services after commencement of tenancy

I am compelled to write this review after a series of disappointing experiences with Life Residential. Upon moving into the flat, I immediately encountered significant issues with two doors that were stuck, posing a serious health and safety risk, which should have been identified and resolved prior to occupancy. Additionally, the agency has failed to complete the check-in report, now overdue by seven days. This lack of professionalism and attention to detail in ensuring the basic safety and administrative processes are met is unacceptable. I urge potential renters to consider these serious oversights before deciding to engage with them.

Alexandros · 17 April 2024

★★★★★ 5/5

Google

Needed to find a place to rent desperately. Tried to contact multiple agents and Jahdel was the most efficient one. Gave me a very good price and responds quickly. Sorted out everything now so I don't have to be homeless😂 …

Andrew · 30 September 2023

★★★★★ 4/5

Trustpilot

Mr Kalidaas Uvaraj's excellent work

Mr Kalidaas Uvaraj has been very responsive and provide information very rapidly. He is cooperative, kind and to the point. I have always appreciated his collaboration and responsiveness. I wish him all the best for his carrier and professional life.

Qudratullah · 17 October 2023

★★★★★ 1/5

Trustpilot

I never leave reviews

I never leave reviews, but I have to say that Life Residential are by far the worst group of people I've ever had to work with. Our property manager changed every 5 minutes (probably have such high turn over of staff cuz this agency is appalling) , no one would ever update us, they never knew what was going on with anything - I literally had to remind them that my tenancy was ending, terrible customer service, everyone I encountered was extremely rude. I would avoid them at all costs.

AC · 10 April 2024

★★★★★ 5/5

Trustpilot

Professional service

Jess provided a very professional service and good advice through the tenancy process

Rachel · 29 May 2026

★★★★★ 1/5

Trustpilot

I am so unbelievably frustrated

I am so unbelievably frustrated. Our radiators have been making a loud hammering sound for almost 5 months, they have sent multiple workers in and no one has fixed it yet, they think they know what the problem is and are waiting for a part but no word on when. And it is progressively getting worse. The worker who apparently figured out the problem decided our hot water tank was too high so he turned it down. We do not have enough hot water now for two showers, never mind dishes and everything else throughout the day. We have visitors coming starting in three weeks and what are we supposed to do? Our LR rep is a very nice person but hasn't been able to really do much so far. So we have not had enough hot water for about three months now and I'm beyond upset. What am I supposed to do? Just keep the immersion button on?? The fact we have been waiting this long is insane!

Nicole · 7 April 2024

★★★★★ 5/5

Trustpilot

I will remember Abby/Marta

I will remember Abby, he is a good negotiator when it is about renewal agreement. Always trying to find the best solution for both parties.And I've never found more honest than Marta so far. Thanks to both of you guys.

Matt · 30 August 2024

★★★★★ 5/5

Trustpilot

I would like to comment on Kalidass…

I would like to comment on Kalidass Uvaraj, a senior property manager with Life. My previous tenant has disputes with bills and charges which has exceeded his deposit. Kalidass has provided information and assistance to the adjudicator for the arbitration. During the whole process (around 3 months), he has been thorough with the claim details and prompt in his replies to my queries. The outcome of the arbitration is satisfactory; Kalidass has certainly been instrumental in ensuring a smooth process.

Allen · 5 April 2024

★★★★★ 5/5

Trustpilot

Tianna's support in flat was great

Tianna was a supportive property manager who assisted me with fixing the issue in the property after the inspection. I appreciate her paying attention even to the small matter in the flat.

Yoona · 1 April 2024

★★★★★ 5/5

Trustpilot

Thank you Amrita

Our contract was due a review and Amrita handled our queries promptly, efficiently and with highly professional standards.It’s worth also to say that the flat had a couple of improvements that needed action when we moved in one year ago and even if initially took a bit longer than expected the agency caught up and at this moment in time we always get our queries addressed quickly and repairs are done on time and keeping in mind our preferences.We love our flat and we feel our comfort is taken into consideration. 💜

Maya · 29 March 2024

★★★★★ 2/5

Trustpilot

Poor customer service

Sophie(our property manager) has been dissapointing. Repairs/maintanence work always needs chasing. She often needs more than 1 reminder to act on issues. There have been many instances where the service received has been subpar.I’ve been with Life Residential for more than 5 years and have had pleasant experiences with my previous property managers(Claudia Nicholls and Mandii Aujeley) however it is dissapointing that I cannot say the same for Sophie. In fact, one of the reasons I have chosen to move out from the afformentioned property has been due to the poor customer service received since Sophie became our property manager. I’m not one to complain or post negative feedback but the continous need to chase/her lack of proffesionalism is something that I think needs addressing.

Roshant · 27 March 2024

★★★★★ 5/5

Trustpilot

Claudio has restored my faith in Life Residential

I have not had a fantastic experience with Life Residential but recently, Claudio De Tommaso was appointed the managing agent for our apartment and he has been a breath of fresh air: helpful, responsive and proactive. Thank you Claudio.

FM · 24 October 2023

★★★★★ 5/5

Trustpilot

Sham Umar is very helpful and quick in…

Sham Umar is very helpful and quick in her work. Our recent lease renewal was very swift and effortless. She is a good negotiator too. Keep up the good work!

Jonathan · 28 January 2021

★★★★★ 5/5

Trustpilot

Review

ChatGPTI want to express my appreciation for Chanelle's assistance with the renewal contract. She demonstrated a lot of patience and was instrumental in helping me meet all the requirements. Additionally, her support was invaluable in resolving the technical issues I encountered with Goodlord during the process

Anju · 1 May 2024

★★★★★ 5/5

Trustpilot

I support comments about Emma…

I support comments about Emma O'Donoghue.She is responsive, efficient and proactive.I immediately drew attention to the high professionalism and human care for the client, competent approach and advice on all issues.Always polite and kind in every situationI am very grateful to Emma for all her help and support in resolving any issue related to my apartment. I recommend LiFE Residential to everyone

Lali · 6 April 2023

★★★★★ 5/5

Trustpilot

Good experience with the renewal of tenancy agreement

We have just renewed our tenancy agreement though Life Residential's agreement renewal team. Our agent is Chanelle Pierre, who has performed really professionally helping us to negotiate with the tenant efficiently and follow through our case very well. We fully appreciate her great job.

W.H · 4 June 2024