Trusted Agent profile · Birmingham
★★★★★
1,155 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,155 reviews on two platforms, including 129 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotEmma is a great communicator
Emma is a great communicator and provides timely support and advice when required. Recently, I asked for her support and advice on a few matters and she provided me with clear, accurate and detailed information. She is very professional, helpful and I find her approach to problem-solving really effective. Thanks Emma
1/5
TrustpilotAvoid at all costs! They are worse than scammers!
I wish I could give them a '0,' not even a '1!'Everything starts after they get your holding deposit. :)You won't get any response unless you call them multiple times (and even then, they often don't answer).1. The TV included in the contract was broken, and they only replaced it after 4 or 5 months, with a model that didn’t fit the space. The reordering process took an additional 2 months. Of course, I didn't wait and just bought one myself.2. Any issue related to the flat that you report will take at least two visits (like robbers!). I reported an issue and told them exactly what was broken, but instead of bringing the needed part, they came on the first visit just to confirm it. They ordered the part afterward and only fixed it on the second visit.3. I still haven’t received my deposit back, and it’s been 3 months since I moved out. :( No email about my deposit and inventory check.I want to leave details but Trustpilot don't allow me to do that :( This is the worst agency I have ever dealt with.
5/5
TrustpilotHappy with life residential
My experience with life residential is great, my manager Nicola Soper is very helpful and prefessioanl, she always replys email fast and comes up with good solutions.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotEfficient service
Property Manager was efficient in solving issues with the property
4/5
TrustpilotReally good experience
Couple of communications from the company were a bit disorganised, but Claudio has been great - really helpful and responsive. Also appreciated the extremely thorough inventory report.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotTrinity Sq - Shruti
Despite ending our tenancy early, I need to admit that Shruti Shrungarpure is one of the best property managers I've ever dealt with. She is a a very kind and polite person, always responds quickly and really tries her best to solve difficult issues. There was a time when we were communicating almost every day and she was always patient and helpful.
5/5
TrustpilotA brilliant experience
We have been really impressed with Life Residential since moving into our home nearly a month ago. Our property manager, Emma, has been fantastic at providing us with information and has been so helpful with any issues or questions we have had. We are reassured to have such easy contact with our property manager and have received great support from the Life Residential team in getting settled in.
5/5
GoogleThanks to Jahdel from LiFE residential who had help me to rent out my unit. Transparent communication and great advice.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotExcellent Property Management from Esmee
Life Residential have been helpful throughout our tenancy, when an issue arose with a leaking boiler Esmee was quick to liaise with contractors and the landlord to see the issue resolved in a timely manner, and is still supporting us in rectifying any residual issues.
5/5
TrustpilotI've had the pleasure of working with…
I've had the pleasure of working with Claudia Nicholls for a few years now, and can honestly say she is one of the most attentive, and helpful agents I've come across. Answers to any questions I have, as well as information requests are responded to swiftly. As a management company it is a breath of fresh air to work along side a property manager like Claudia. Thank you for being a super star!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
1/5
TrustpilotYou won't get your deposit back
It’s very unlikely that you will get your deposit back.I had a terrible experience with the handling of my deposit. I've been waiting for over three months and had to initiate a dispute process (I didn't have any other option). Please, don't make the same mistake I did. Avoid renting from this agency.
Dear Oscar, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Negin, Customer Relations Team
5/5
GoogleSince the first time i moved-in until the checkout process both Kalidass and Kelvin as the property manager are really support me with all the informations and my needs. They are very responsive and really helpful also gave me a very clear directions. Very satisfied with the assist from Life Residential and all the team members, I have been very pleased with the service. Thank you for the assist and the support Kalidass, Kelvin, and all Life Residential team members that helped me through. Trusted and Recommended. Very satisfied with the whole process, It was efficient, easy, and quick. Thank You for the very fast response and support Jahdel, really appreciate it, and recommended.
5/5
TrustpilotExcellent service from Luca Safari at…
Excellent service from Luca Safari at the Greenwich branch during our property inspection. He was both efficient and friendly throughout the entire process!
5/5
GoogleThe whole process was pretty smooth, and Jahdel has been very helpful and responsive👍🏻 …
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotAbby was proactive and efficient
Our Flat was coming up for renewal in 3 months time. But Abby was proactive in getting in touch with the tenant to agree the price. Every thing was so efficiently sorted. Abby kept me informed at all times during the process.
4/5
TrustpilotThe letting agents and my property…
The letting agents and my property manager were so approachable and accommodating. I like how they conveyed the policies and procedures on how to rent in the UK. They provide clear information on what you need in moving to the property. They are easy to reach and answered my queries instantly. I highly recommend choosing Life Residential as your property management if you are looking for a flat to live in London.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotGreat Agency - Who provide great support as a tenant
We’ve been with Life Residential for a couple of years now, they’ve been a great support whenever we have needed them.In particular I’d like to call out Chris M, our property manager. Anytime we’ve needed him he has been straight on it to support us and keep us informed. Sorting out our new lease with Chris in charge of things recently was both very pleasant and seamless!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotGreat Service
Life residential and in particular Colm Walpole have been very professional, efficient and friendly. They quickly found a new tenant for my property. I would recommend them without hesitation. They were always very polite, a pleasure to deal with. Many thanks to Colm and all involved.
Hi VW, it's lovely to hear that Colm offered you a great lettings service and was able to find a new tenant for your property. Thanks very much for recommending us and for your feedback, it means a lot!
5/5
TrustpilotVery reliable and professional…
Very reliable and professional residential services in London. Mr Ralph and Abby Gooptu have made my experience with LiFE Residential a very pleasant one. The moving in process was very easy going. The space considering the current market is reasonable. I would recommend LiFE Residential to anyone looking for property in Southark and central London.
Dear Ali, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleJardel is a very patient man, he gave us the right price, I am very grateful to him.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
4/5
TrustpilotExcellent response to urgent issue
Was tricky to get a long term non urgent issue sorted, we moved in and both the dishwasher and microwave weren't working properly and it took months to get them replaced. However, our property manager Darcey Nicholls was excellent in responding to an urgent issue when the whole flat's water went down and it was sorted within a day.
5/5
TrustpilotOur rental agreement recently came up…
Our rental agreement recently came up for review and Abby Gooptu from LR really did an excellent job for us. Good advice given and is always very quick to respond to any queries. She successfully negotiated a new agreement with our tenants that was very satisfactory to all parties. Would highly recommend
Dear Val, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotJack Piggott - great support!
Jack Piggott was very quick to address all maintenance issues within the flat, he was quick to respond and very effective
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
4/5
TrustpilotI have a diligent property Manager
I have a diligent property Manager, Nicola Soper, who is responsive and considerate to the needs of both landlord and tenants. Thank you Nicola!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
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