Trusted Agent profile · Birmingham
Verified
★★★★★
1,792 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,792 reviews on four platforms, including 408 Google reviews rated 3.9.
408
Reviews on Google
This office
1
Reviews on Yell
This office
1,361
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotKelvin Zakeyo ⭐️⭐️⭐️⭐️⭐️
Kelvin Zakeyo was really friendly and has helped us find the perfect property last minute. We are a group of 5 girls and we’re on the verge of tears trying to find a place for 3rd year until Kelvin stepped in and helped us find a place straight away.
Thank you so much for sharing such a wonderful review! We will share your lovely feedback with Kelvin!
5/5
TrustpilotOver the years I have always dealt with…
Over the years I have always dealt with the property manger Gita Patel on a one to one basis, she has always helped me in any way she could, I wasn't just someone that rented a property, I was always reassured if I had any problems or queries, never had any issues with John Sheppard as a company would highly recommend have been sitting tenant for 37 years and never want to leave
Thank you for sharing your wonderful experience Donna. We are delighted to hear that Gita has provided you with such helpful and professional support over the years. Building lasting relationships with our tenants is important to us, and we appreciate your trust in us. Thank you for your recommendation and we look forward to continuing to support you.
5/5
TrustpilotRooms looked good for the price
Rooms looked good for the price, spacious enough, good enough window view considering the price. I currently pay more money for less space, so can’t wait to change locations. Kelvin was a great tour guide, had good manners and stayed patient despite running into some problems.
Thank you for sharing your experience with us. It's wonderful to hear that Kelvin provided helpful and professional guidance during your search. We look forward to continuing to support you.
5/5
TrustpilotAleemah’s great
Aleemah was very helpful and knows what she’s doing which made me feel very certain.
Thank you for your kind words Anjuma. We are delighted to hear that Aleemah provided you with reliable guidance and made you feel confident in our services and overall gave you a positive experience. If you need anything further, please don't hesitate to reach out to us.
5/5
Google⭐⭐⭐⭐⭐ John Shepherd Estate & Letting Agents - Birmingham provided an excellent experience from start to finish. The team was professional, friendly, and responsive, making the property process smooth and stress-free. They offered helpful guidance, communicated clearly, and paid attention to every detail. I really appreciate their dedication to customer satisfaction and would highly recommend them to anyone looking for reliable estate agents in Birmingham.
Thank you for sharing your wonderful experience with us Nusaiba. We are delighted to hear that our professional and communicative team made the property process smooth and stress-free for you. Your appreciation for our customer service and attention to detail means a lot to us. We look forward to assisting you again in the future!
5/5
TrustpilotJoe Farrar Professional Service
Joe Farrar has been very helpful from start to finish in helping out with a potential issue. The advice he gave was very professional and clear and I would not hesitate to use Joe again and recommend him to anybody that asks.
Thank you for sharing your experience. We are glad to hear that Joe provided you with professional and reliable guidance. We appreciate your trust and look forward to assisting you again in the future.
5/5
TrustpilotFinally - a great agent!
It’s rare in this day and age to find a great estate agent who takes your calls, helps you out and does what he says he will do with professionalism and speed. Having been a developer for 30 years I have come across many shapes and sizes! Most are quite useless. So Joe Farrer is a rare breed - and a great asset to John Shepherds - if I employed him I would hold onto him with both hands!
5/5
TrustpilotTina is always helpful...
Tina is always helpful and goes the extra mile to assist. Both my husband and me are getting on in years and Tina's patience is fantastic.
Thank you for your kind words Vanden. We are delighted to hear that Tina's helpfulness and patience have made a positive impact on your experience working with us. Thank you again for your recommendation and please don't hesitate to contact us if we can support further.
5/5
TrustpilotLara Soars White has been excellent in…
Lara Soars White has been excellent in dealing with all my enquiries and engaging with my tenant to ensure any issues are dealt with in an effective and efficient manner. Excellent landlord and tenant customer service.
We appreciate you taking the time to share your review. We are so glad to hear that Lara has gone above and beyond supporting both yourself and your tenant. We look forward to supporting you again in the future.
5/5
TrustpilotWe rent our property and have always…
We rent our property and have always found Tina Margetts to be most helpful when responding to our enquiries. Tina is a credit to John Shepherd Lettings.
Thank you for your kind words Craig. We are delighted to hear that Tina has been so helpful and professional in assisting you. We thank you for your recommendation and look forward to continuing to support you in the future.
5/5
TrustpilotA+ service from Faith
Big shoutout to Faith Hughes of Derby for being an amazing flat agent! 🙌 She was super patient with me and kept me posted when a new flat popped up. And let's be real, her responsiveness was on point - she got back to me ASAP every time I emailed her 😊.
Thank you for this lovely review and wonderful feedback, we will pass this onto Faith
5/5
TrustpilotMandi was very helpful
Mandi was very helpful, professional, knowledgeable and a pleasure to deal with. Everything went smoothly and we would definitely use John Shepherd again based on this experience.
Thank you for your wonderful feedback for Mandi. We are so pleased to hear that your experience was smooth and that we are were able to assist with all queries. We truly appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotPeace of Mind for Landlords
I've been very pleased with the property management service from John Shepherd. A special mention to Tina Margetts, who is always professional, helpful, and quick to respond.
Thank you for your lovely review! We are so pleased to hear that you are happy with the property management service especially working with Tina. We truly appreciate your kind words and recommendation and look forward to continuing to work together.
5/5
TrustpilotMia went above and beyond for me
Mia went above and beyond for me. I was really panicking about a situation, and she kept doing whatever she could to help me try and get it sorted.
Thank you for sharing your review. We are so pleased to hear of your experience working with Mia and we are so glad that we are able to provide such wonderful support during what can be a stressful time. Thank you again and we look forward to supporting you in the future.
5/5
GoogleWe thoroughly endorse Brockenhurst - they excelled at every point. We hadn’t moved for 33 yrs so we relied on their expertise. Aiden, Harry and Christian were lively, well-informed, and great fun. Each call to them was answered promptly and …
Thank you so much for this incredibly kind review! Moving after 33 years is a huge milestone, and we are absolutely honored that you placed your trust in us to guide you through the process. … More
5/5
TrustpilotMandi has been really helpful in…
Mandi has been really helpful in letting out my house from start to finish - great service.
Thank you for your kind words Drew. We are delighted to hear that Mandi provided you with helpful and professional service throughout the lettings process. Our team strives to offer reliable guidance and build lasting relationships with our clients. We thank you for your recommendation and look forward to supporting you further.
5/5
TrustpilotPlease thank Abbie Clark for all her…
Please thank Abbie Clark for all her help, she was so quick at sorting an issue for me
Thank you for taking the time to share your 5* review for Abbie! We are so pleased she was able to resolve your queries quickly and we will ensure your feedback and recognition is passed on. Thanks again!
5/5
TrustpilotGita was very helpful and professional…
Gita Patel was very helpful and professional with her service and support with moving in.
Thank you for your kind words Emmanuel. We are delighted to hear that Gita provided you with professional and helpful support during your move. Our team strives to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotTina was really very helpful in helping…
Tina was really very helpful in helping me promptly with a query
Thank you for your kind words Tristan. We love to hear that Tina was so helpful and prompt to support with your query ensuring a professional experience with us. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotI had a great experience with Mandi…
I had a great experience with Mandi when renting out my property. She was very professional, approachable and easy to deal with throughout the process. Her communication was excellent, and she always kept me updated and was quick to respond whenever I had any questions. I would happily recommend her to anyone looking for help with renting out their property.
Thank you for sharing your wonderful experience Kimberley. We are delighted to hear that Mandi provided you with professional and reliable guidance throughout the process. Our team strives to be communicative and helpful, ensuring our clients feel supported. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
TrustpilotStandardless service
Disappointed with Lack of Service, Avoid if PossibleI recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me, but five days later, I’m still waiting.Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotKelvin Zakeyo showed me the studio
Kelvin Zakeyo showed me the studio, and he was incredibly kind, friendly, and helpful throughout the visit. He took the time to explain everything clearly and made sure I noticed all the important details. His communication was excellent before and during the viewing, and he was happy to answer all my questions. The whole experience was smooth, professional, and very pleasant. Thank you, Kelvin, for your time and effort, it was a great viewing experience! ⭐⭐⭐⭐⭐
Thank you for sharing your wonderful experience, Fatemeh. We are delighted to hear that Kelvin provided such professional and helpful support during your visit. If you have any further questions or need assistance, please feel free to reach out to us.
5/5
TrustpilotTracy Savidge a fantastic property manager
I need to name Tracy Savidge as she has been my property manager for many years now. She is very proactive in looking after my properties and we have a fantastic working relationship. Highly recommend working with her to Landlords. She is on top of the paperwork and compliance side too A lovely person and part of a great team too. Richard Alton Landlord for 20 plus years
Thank you for taking the time to share your 5* review Richard. We are thrilled to hear about your fantastic working relationship with Tracy. Our team strives to provide reliable guidance and proactive support to all our landlords. We appreciate your recommendation and look forward to continuing our partnership.
5/5
TrustpilotTina M has been really helpful!
Tina M has been really helpful with all requests for maintenance ect. Prompt responses and quick resolutions. Thank you Tina
Thank you for your kind words Joe. We are delighted to hear that Tina has been so helpful and responsive to your maintenance requests and able to resolve things quickly for you. We appreciate your feedback and look forward to assisting you further.
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John Shepherd's Birmingham office has 1,792 reviews across four platforms: 408 on Google, 1 on Yell, 1,361 on Trustpilot (across the whole business), 22 on allAgents (across the whole business).
John Shepherd Birmingham is rated 4.3 out of 5 across all 1,792 reviews, and 3.9 out of 5 on Google from 408 reviews.
John Shepherd Birmingham, 33 Colmore Row, Birmingham, B3 2BS.
