Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJoshua Davies - the best property management agent
Joshua Davies manages my apartment ant 2 Hagley Road and honestly, l couldn’t ask for a better property management agent. I found him to be extremely polite, kind, professional and efficient in handling matters relating to my apartment and all that requires doing.
Replies to any of my emails and queries in the quickest possible time, a trail fast disappearing in this day and age. Must thankful to Joshua for letting me trust again that things actually can get done efficiently and to point so thank you again Joshua. 🙏🏼
Mrs · 9 July 2026
Agent replied · 11 July 2026
Thank you Mrs Chanda, for sharing your wonderful experience. We are delighted to hear that Joshua has been so professional, helpful and communicative in managing your apartment. It is our pleasure to support you and we look forward to continuing our partnership together.
★★★★★ 5/5
TrustpilotI have had great service with John…
I have had great service with John Shepherd. We rent and our contact Tina is always helpful and pleasant to communicate with. Any issues are dealt with promptly. No complaints here.
Claire · 15 July 2026
Agent replied · 17 July 2026
Thank you for sharing your lovely review Claire. We are so pleased to hear that our team, especially Tina, has been so helpful and communicative. Your trust in us is greatly appreciated, and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotI had a great experience working with Tom Francis
I had a great experience working with Tom Francis as my letting agent. He was always professional, friendly, and very easy to communicate with. Tom kept me well-informed throughout the entire process and took the time to clearly explain everything, which made things much smoother and less stressful. I really appreciated his responsiveness and attention to detail, it made a big difference.
Sergiu · 28 October 2025
Agent replied · 2 November 2025
Thank you so much for your review of the service Tom provided to you. It is great to read that the service met expectations. Wishing you well in your new home 🙂
★★★★★ 5/5
TrustpilotFaye has been at the end of the phone…
Faye has been at the end of the phone or email whenever I have needed anything and sorted things promptly.We got off to a rocky start when John shepherd first took over our estate agents but now we can't fault the service and how quickly things have been sorted. Thankyou Faye!
Faye · 12 February 2026
Agent replied · 14 February 2026
Thank you for sharing your experience with us. We are glad to hear that Faye has been so helpful and communicative. We apologise for the rocky start but appreciate your trust in our team and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotA Council inspection was about to be…
A Council inspection was about to be made. There was a problem that involved the block management. In the past this would have been a lengthy process but Aleemah Aziz was able to have the work actioned and completed before the inspection.
Mrs · 23 April 2026
Agent replied · 11 May 2026
Thank you for your review. We are pleased to hear that we could assist with the block management issue before the council inspection. We appreciate you taking the time to leave us this positive feedback and the recognition of Aleemah!
★★★★★ 5/5
TrustpilotRenting a student apartment
Joe Farrar has been amazing throughout the whole process of finding a place for my friend and I for our next academic year. As an international student renting an apartment for the first time, he explained everything thoroughly and responded to each query swiftly.
Erica · 7 April 2026
Agent replied · 9 April 2026
Thank you, Erica, for sharing your wonderful experience. We're delighted to hear that Joe provided you with reliable guidance and thorough explanations during your apartment search. We wish you and your friend the best for your academic year ahead!
★★★★★ 5/5
TrustpilotThanks to the team
Massive thanks to Natasha for all her work on what was a difficult sale. Her communication between all parties and solicitors was a great help through the final few weeks of the sale process.
Andrew · 19 June 2026
Agent replied · 23 June 2026
Thank you Andrew for taking the time to share your review and kind words. We are delighted that Natasha's communication and support were a great help to you during the sale process and that we are able to get everything across the line for you. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
★★★★★ 1/5
GoogleWorst estate agent we have ever dealt with. Extremely unprofessional and lacking any duty of care towards tenants. Communication has been consistently poor, with delays in responding to emails and requests. Due to these issues, we decided to move out. However, the agency has since provided what we believe to be inaccurate and misleading information to the referencing company.
Our bedroom has suffered from mould since the day we moved in over 18 months ago. Despite reporting the issue on numerous occasions, it was never resolved. Instead, we were repeatedly told that the matter was being chased with the property manager, but no effective action was ever taken.
During the bank holiday, we were locked out of our bedroom and made every reasonable effort to contact the agency before instructing an independent contractor to assist. Despite our tenancy agreement stating that such costs would be reimbursed in these circumstances, the agency is now refusing to refund us. We have requested copies of correspondence sent to the landlord regarding these issues, but these have not been provided.
Based on our experience, we would not recommend this agency to anyone.
Tulasi · 1 July 2026
Agent replied · 2 June 2026
Thank you for sharing your review with us. We sincerely apologise for the experience that you faced and we understand that we have fallen short on multiple occasions. We invite you to contact us directly so we can address your concerns and work towards a resolution together. Thank you.
★★★★★ 1/5
GoogleAlmost 2 years with this letting agency- my property manager is not very attentive. Their maintenance team can be unprofessional. (Once attended, and left lights on the property all day) Would not recommend to anyone - there are far better letting agents in Birmingham (my experience in the past). My intercom has never worked, fridge issues/delivery is now taking more than 2 weeks to be replaced, lift in my bldg always breaks down. I’m now liaising directly with the Landlord, doing things that should’ve been their job to liaise. Considering how much I’m paying for the property, it’s badly managed. I’ve changed property manager now - which she’s more prompt in response. Wish I never entered a contract with them. Planning to relocate in the next few months out of UK, otherwise I would’ve moved out long time ago.
Lilygrace · 1 July 2026
Agent replied · 16 June 2026
Thank you for sharing your experience with us. We sincerely apologise for the lack of attentiveness and professionalism you encountered. We understand how frustrating it is to deal with maintenance issues and communication gaps. Please reach out to us directly so we can address your concerns and provide the reliable guidance you deserve.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
John Shepherd Estate & Letting Agents in Birmingham provides a professional, friendly, and knowledgeable approach to property services. I appreciate their clear communication, responsiveness, and attention to detail. Their understanding of the Birmingham property market and organized, client-focused service helps make the process feel smooth and straightforward. I would definitely recommend John Shepherd Estate & Letting Agents to anyone looking for reliable and professional estate agency services in Birmingham!
Arpita · 5 September 2026
Agent replied · 7 September 2026
Thank you Arpita, for your wonderful feedback. We are delighted to hear you found our team in Bham highly professional, friendly and knowledgeable and able to support you every step of the way. Our team strives to provide reliable guidance and clear communication, ensuring a smooth experience and we are thrilled to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotNatasha Watkins has been a fantastic…
Natasha Watkins has been a fantastic estate agent to deal with, she has continuously kept in contact throughout our purchase to keep us up to date. Thank you Natasha for all of your help, it is very much appreciated.
Sadie · 8 May 2026
Agent replied · 27 May 2026
Thank you for your kind words, Sadie. We are so pleased to hear that Natasha provided you with helpful and professional support throughout your purchase. Our team prides itself on being communicative and reliable, ensuring our clients feel informed every step of the way. We appreciate your trust in us and wish you all the best in your new home.
★★★★★ 4/5
TrustpilotThank you Abbie Clark for your support…
Thank you Abbie Clark for your support and communication skills during recent problems I experienced with one of my properties.
Job well done
Philip · 25 August 2026
Agent replied · 28 August 2026
Thank you for sharing your experience Philip. We appreciate your recognition for Abbie and will ensure that your feedback is passed on. We appreciate you taking the time and look forward to supporting you further.
★★★★★ 5/5
TrustpilotAlemah has been helpful and reasonable…
Alemah has been helpful and reasonable in sorting out end of tenancy arrangements for myself as landlord and my Tennant
Ann · 11 September 2026
Agent replied · 24 September 2026
Thank you for your kind words, Ann. We are glad Alemah was helpful and reasonable in managing your end of tenancy arrangements. We appreciate the recommendation and if you need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleCompleted on my place yesterday and honestly had a really great experience with the estate agents. Everyone was super helpful (big thank you to Matthew and Dawn), easy to get hold of, and kept things moving along without any hassle. …
Gabriela · 16 April 2026
Agent replied · 16 July 2026
Congratulations on completing! It’s wonderful to hear that our team made the process hassle-free for you. We know how important it is to be 'easy to get hold of' during such a big life event, so we're glad you felt well-supported by Matthew and Dawn. Best of luck with the unpacking and your future in the new home!
★★★★★ 5/5
TrustpilotThe process so far has been amazing and…
The process so far has been amazing and seamless. I just paid my booking amount today and Kelvin Zakeyo was my agent in the process. Amazing guy, friendly vibe, tells you everything all the way and makes sure you get everything done and checked right. Highly recommend!
Seal · 27 February 2026
Agent replied · 3 March 2026
Thank you for sharing your experience with us. We are thrilled to hear that Kelvin provided you with all the support you needed. We appreciate your recommendation and look forward to assisting you further.
★★★★★ 5/5
TrustpilotWorked with Jenna
Worked with Jenna, have to note that she is very efficient and helpful to work with. Thanks for working with us.
Si · 3 September 2026
Agent replied · 5 September 2026
Thank you for your kind words Si. We are delighted to hear that you found Jenna to be efficient and helpful to work with and that we have been able to resolve any queries quickly for you. We appreciate your trust and look forward to working with you again.
★★★★★ 5/5
TrustpilotAwesome
Awesome, Experience the Agency always assist prompt, thanks so much to Tina, for always giving support whenever needed
Talent · 22 September 2026
Agent replied · 30 September 2026
Thank you for sharing your wonderful experience with us Talent. We are delighted to hear that our team, especially Tina, has been so helpful and supportive. Your feedback is important to us and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotFantastic service !
Wanted to give credit where credit is due. Melissa is absolutely great at what she does and is a pleasure to deal with . Thank so so much Melissa!!!!
Consumer · 8 July 2026
Agent replied · 7 August 2026
Thank you for taking the time to share your review for Melissa. We are so pleased to hear that she provided you with such professional and helpful service. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotReview for Gita Patel
As a tenant with John Shepherd for 3 years, I have been consistently impressed by the professionalism and care shown by my property manager - Gita Patel. She manages every matter with clarity, and genuine consideration, making the entire experience smooth and reassuring. Her communication is prompt and courteous, and she always ensures that any issues are addressed swiftly and thoroughly. Gita’s dedication and reliability have made my tenancy exceptionally well‑supported. A truly outstanding property manager - highly recommended.
Rajeshwari · 24 June 2026
Agent replied · 25 June 2026
Thank you for taking the time to share your review. We are delighted to hear that Gita has provided you with professional and reliable guidance throughout your tenancy. Our team strives to offer helpful and communicative support, and it's wonderful to know that you felt well-supported. We appreciate your recommendation and look forward to continuing to support you in the future.
★★★★★ 5/5
TrustpilotGita Patel of John…
I have dealt with Gita Patel of John Shepherds for many years. She is always polite, helpful and willing to answer any query I may have. She never fails to return my calls.
Georgina · 9 June 2026
Agent replied · 16 June 2026
Thank you for your review Georgina. We are so happy to hear about your experience of working with Gita and great to see you have built such a great relationship. Thank you again and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotThank you Teresa
I would like to thank Teresa at John Shepherd for her dedication to my issue this morning with the contractors arriving as planned to my home. She was very patient and supportive in a very stressful time and is certainly an asset to the team.
Elle · 6 March 2026
Agent replied · 10 March 2026
Thank you for sharing your experience with us. We are so glad to hear that Teresa provided you with helpful and professional support during a stressful time. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat service
Shannon was extremely helpful as were all the other staff in the sale of my house. The process went smoothly and very quickly. Thank you
Suzanne · 31 July 2026
Agent replied · 4 August 2026
Hi Suzanne, thank you for sharing your experience with us. We are delighted to hear that Shannon and our team provided you with professional and helpful support during the sale of your house. We appreciate your trust in us and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotAlex Shomari is one of the few agents that you can trust and followed through with promises and requests made. Amazing guy
Alex was great in following up on all of the questions I had about the property. He even took personal time on his day off to help me view the property on the only day I had, he was always fast with his responses and agreed changes regarding the property for improvements with the landlord fast. Lovely guy and was happy to help any any time and was the fastest process I have ever had with an agency. He allowed me to look around without the sales pitches. It’s hard to come across and agent that you can trust but he has been a superstar and would highly recommend him. He is an asset to the John Shepherd agency. Thanks once again
Michael · 7 February 2026
★★★★★ 5/5
TrustpilotSue is absolutely wonderful
Sue is absolutely wonderful. She responds quickly and couldn't be more helpful. She makes it so easy to do business with John Shepherd.
Mrs · 12 August 2026
Agent replied · 14 August 2026
Thank you for your kind words Mrs Al-Khamiri. We are delighted to hear that Sue has been so helpful and communicative and that we have made doing business with us easy. We appreciate your recommendation and look forward to supporting you further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
