John Shepherd Birmingham reviews

★★★★★ 1/5

Google

Do not use this letting agency or any properties that are rented out by these people. I pay rent every month, yet apparently having a reliably functioning toilet is an optional extra. The level of property management has been embarrassing. Constant chasing, repeated failed repairs…. still exactly where I started btw… with a broken toilet. Pray nothing in the property ever breaks, because you may discover just how many people it takes to not fix a toilet. If you’re considering renting through this agency, do me a favour. PLEASE DONT. They deserve to lose money and not get clients, as they treat them like garbage.

Karol · 1 September 2026

★★★★★ 5/5

Trustpilot

The Company is ever present to answer…

The Company is ever present to answer to our numerous questions. If the staff are going home weekends especially on Fridays, they usually informs on time. We interacted with Megan and Elisha. These two were amazing, detailed, very detailed and polite enough for even a naive first renter. I would recommend other users. Thank you Elisha Robinson.

Chika · 2 March 2026

★★★★★ 5/5

Trustpilot

Five star experience!

I dealt with Christina in customer service at John Shepherd, Birmingham. Christina did an amazing job organising some refurbishment work at one of my apartments, starting with specifying what needed to be done, obtaining quotes and then finally overseeing the refurbishment work to completion.

Graham · 8 June 2026

★★★★★ 5/5

Trustpilot

The staff have been very helpful and in…

The staff have been very helpful and in particular Alisha - who has been very informative and professional every time we need to discuss something. It is very easy and comfortable to ask anything at any time with them.

Aisha · 12 July 2026

★★★★★ 1/5

Trustpilot

Landlords: Avoid and go elsewhere

As a landlord, I'm not quite sure what I was paying them for...they certainly found new and inventive ways to squeeze cash out of me whenever they could - despite opting out of rent guard they still charged me for it, plus an exorbitant fee when my tenants moved out for a check out they took ages to sort and were never quite sure they'd done. Each month (it seemed) I would be bombarded by marketing and emails telling me I need to pay for xyz which were a requirement for landlords...not all were. The tenants left the house in a disgusting state which cost me both money and personal time to sort. So the annual house inspections were another waste of time as 9 years of overgrown garden and jungle state driveway caused damage, alongside the hideousness of an inside rarely if ever cleaned and stinking of cat pee. Don't get me started on the £250 float they insisted on grabbing from me and sitting on for anything which needed doing (just take it out of the rent monies) and the time the oven broke and the tenant gave up trying to tell agents and I'd had a new one bought and installed and in operation for 10 days before the agent emailed me to say it was broken and they would buy one out of the float.... Renewing the tenancy always seemed to cost an arm and a leg too....again, they never actually did anything, but still seemed to make me pay a lot for it. My previous estate agent was bought out by this company, so they were never my choice. I've gone down the Open Rent route now and certainly could not, with any form of conscience, recommend them to other landlords.

Caroline · 27 August 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mia for her property…

Huge thanks to Mia for her property management services! Mia always ensures I am kept in the loop regarding updates to the property and handles everything excellently. Would highly recommend!

Chrissy · 9 September 2026

★★★★★ 5/5

Trustpilot

Aleemah Aziz property manager

Aleemah Aziz has dealt with each tenant query or request for repairs most efficiently; confirming each time what is agreed as the works required and then following up and confirming that works are complete; sometimes with photographic evidence. Excellent service throughout. Thank you Aleemah.

Teresa · 4 June 2026

★★★★★ 4/5

Trustpilot

Alisha was a great help

My experience with John Sheperd has been a good one and they have been attentive to my questions and application. Alisha was very helpful in getting me the resources I needed in a quick time frame.

Ethan · 27 July 2026

★★★★★ 1/5

Trustpilot

My experience with John Shepherd…

My experience with John Shepherd Lettings has been appalling. They completely oversold their ability to manage the property and dramatically overestimated the achievable rent. In reality the property ended up letting for around 50% less than what they originally quoted, after I was pressurised into accepting a last-minute tenancy at a grossly deflated rate.

Thomas · 14 March 2026

★★★★★ 5/5

Trustpilot

Very efficient Estate agents

I own a flat which is being managed by John Shepherd. I am pretty happy with the way they handle if anything goes wrong in the flat. Alisha is very competent in arranging things as per my request.

Charanjit · 9 July 2026

★★★★★ 5/5

Trustpilot

Lauren is absolutely fab!!

I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future

Paige · 8 July 2025

★★★★★ 5/5

Trustpilot

Reemi Yasmin from Birmingham city…

Reemi Yasmin from Birmingham city centre branch has restored my confidence in using agents. Her exceptional style of customer service almost personalising the service to my needs is commendable. Never a day goes by where I have to chase her, she always responds and goes out of her way to accommodate my requests. Very sharp, super organised. Her friendly approach is very warm. Definitely feel in safe hands with Reemi handling my portfolio.

M · 1 October 2026

★★★★★ 5/5

Trustpilot

Team of John shepherd has been very…

Team of John shepherd has been very amazing especially Alex who has helped us throughout the time, from viewing the property, arranging all sort of things and getting key of the property. Alex has been so supportive and helpful.

S.Rana · 29 June 2026

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo, Thank you

“Thank you, Kelvin, for your help today. You were very informative and kept us updated throughout the call, clearly explaining the options and changes, especially with limited availability. Your guidance really helped us make a quick decision and secure a place for my son. We truly appreciate your support, highly recommended.”

LT · 23 March 2026

★★★★★ 5/5

Trustpilot

John shepherd has been very helpful

i’m very pleased with John Shepherds property management. I cannot thank Jenna enough for their amazing service and keeping me up to date with everything.

Hayden · 28 September 2026

★★★★★ 5/5

Trustpilot

Compliance Certification Situation

Teresa Freville is an absolute credit to John Shepherd and she really does go above and beyond to make sure that she actions and sorts out all the compliance needs for myself as a landlord to make the whole communication situation with my tenant go smoothly.

Roger · 6 May 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Lara and Alisha

I’ve had a great experience with John Shepherd, particularly thanks to Lara and Alisha. They have both been incredibly friendly, professional, responsive and helpful throughout my tenancy.

F · 14 September 2026

★★★★★ 5/5

Trustpilot

Outstanding service.

All the staff but especially Ellie were honest, thoughtful and kept me fully advised throughout my first experience of selling a property. Communication was prompt , returning my calls speedily, and chased up any queries I had. I would them again if I needed to and would highly recommend them to anyone selling a property.

June · 23 February 2026

★★★★★ 5/5

Trustpilot

Property Management - Ash Grogan

We have been in contact with Ash Grogan from John Shepherd regarding maintenance issues at our property in Landmark. Throughout our experience, Ash has been incredibly helpful, supportive, and, most importantly, patient in dealing with all our queries.

Shoaib · 2 July 2026

★★★★★ 5/5

Trustpilot

Brilliant

Abbie Clark has been brilliant helping me throughout my tenancy finishing, made everything clear for me and any issues I had she has helped me every step of the way.

Amy · 25 August 2026

★★★★★ 5/5

Trustpilot

I would like to give a massive shout…

I would like to give a massive shout out to Lauren Foster for all the assistance and understanding for my struggles, without her agreement through my struggles, I would have found living very difficult and she has been very supportive all the way through, and the responses back has allowed me to not worry too much.

Garry · 10 February 2026

★★★★★ 1/5

Trustpilot

Here will be the fastest way to contact…

Here will be the fastest way to contact with agency, since they are ignoring my phone calls and emails. Please, can someone from agency John Shepherd could write me an email, why they are ignoring me? And why i got messege about inspection and noone showed up? And if i would have another inspection in the future? The problem is I do not know how to conrtact with you! Pohne calls not pick up or we will call you back and nothing, and emails are ignored as well! So whtas the other way to contact with John Shepherd agency?

Agnieszka · 8 August 2026

★★★★★ 1/5

Trustpilot

Avoid John Shepherd at all costs!

Avoid John Shepherd at all costs. Very unprofessional service! My experience with John Shepherd was one of the most stressful, time-consuming, and costly experiences I have ever had. When I needed to leave my tenancy early, I tried to do everything properly, including finding a replacement tenant myself. Instead of being given clear guidance on the process, I was met with confusing information, aggressive and intimidating correspondence, inconsistent financial figures, repeated payment demands, and constant references to court action and County Court Judgments while the amounts being claimed were still being disputed. Different members of staff gave me different balances, charges appeared and later disappeared without explanation, and supporting evidence for some charges was only provided after I repeatedly requested it and raised formal complaints. Communication was poor, confusing, disrespectful and unnecessarily pressuring,throughout. After taking my complaint through John Shepherd's complaints process and then to The Property Ombudsman, the Ombudsman recognised shortcomings in their communication, accepted that the inconsistent figures caused avoidable confusion, aggravation and inconvenience, and the agent increased its goodwill compensation following the Ombudsman's involvement. The entire process took months, caused unnecessary stress, wasted a huge amount of my time, and had a real impact on my studies and work. Based on my experience, I would never use John Shepherd again and would strongly advise others to think very carefully before renting through them.

Chapa · 6 August 2026

★★★★★ 1/5

Trustpilot

I have found John Shepherd to be…

I have found John Shepherd to be extremely unprofessional throughout my tenancy. We moved into our property in early 2026, and from the very beginning it became clear that resolving even the simplest issues would be a lengthy and frustrating process. It regularly takes weeks just to receive a response regarding reported faults, and months for issues to be addressed, if they are dealt with at all. Communication is poor, updates are infrequent, and there appears to be very little urgency when it comes to resolving problems that affect tenants. Unfortunately, I do not feel that John Shepherd has its tenants’ best interests at heart. Rather than being proactive and supportive, they seem reluctant to take responsibility or act promptly when faults are reported. As tenants paying for a property and a service, this level of customer care is unacceptable. Overall, my experience has been extremely disappointing. I would not recommend John Shepherd based on the lack of professionalism, poor communication, and excessive delays in resolving maintenance issues. I hope they take steps to improve their service and place greater importance on supporting their tenants.

Paul · 5 August 2026