Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHuge thank you...
I just want to say a huge thank you to Abbie Clark at John Shepherd for the support and quick responses in communicating with my mum and the issues with her flat. Great help every time, always willing to listen and support in a swift manner. Thank you!
Jenny · 10 August 2026
Agent replied · 12 August 2026
Thank you for taking the time to share your review Jenny. We are delighted to hear that Abbie provided such helpful and professional support for your mum's flat and ensured that you felt listened too and supported throughout. If you need anything further, please do not hesitate to reach out to us, we are always happy to help.
★★★★★ 5/5
TrustpilotExceptional service from Lara
Lara is a credit to JS. Our tenancy is due to renew in January and our first year here has not been great. Total lack of communication from our ‘property manager’, really poor service. However after speaking to Lara just once, she has sorted all of our issues in less than a week! She has been proactive, listened to and understood our frustrations, very helpful, excellent customer service, professional and acted straightaway. I can’t recommend Lara enough and I only wish she was our property manager from the very start. Thank you so much Lara, you’re an asset to JS and I hope you receive the appreciation you deserve
Noreen · 4 December 2025
Agent replied · 11 December 2025
Thank you for your review and feedback, this has been passed onto Lara
★★★★★ 5/5
TrustpilotDan Powell has been really helpful and…
Dan Powell has been really helpful and always speeding up the process for us. He is very helpful and always keeping me updated through the process. He knew all the answers to my questions and helped me find the property I need.
Nim · 14 September 2026
Agent replied · 16 September 2026
Thank you for your kind words Nim. We love to hear that Dan provided you with reliable guidance and kept you informed throughout the process. Our team is dedicated to offering professional and helpful support, and it's wonderful to know we met your expectations. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMy property has just been rented and…
My property has just been rented and the service I have received has been excellent. Mandi was my initial contact and has been excellent, guiding me through the process. I would be very happy to recommend them as agents.
Shelley · 1 October 2026
Agent replied · 3 October 2026
Thank you for your wonderful feedback. We are delighted to hear that your property has now been successfully rented and that you received excellent service throughout the process. It's great to know that Mandi was able to guide you every step of the way and make the experience a positive one. We'll be sure to share your kind comments with her. Thank you for your recommendation and for choosing John Shepherd. 😊
★★★★★ 5/5
TrustpilotChristina & Fantastic team in Birmingham
Christina has been a massive help when arranging maintenance issues that come up. As a contractor its good to know that someone is knowledgable and can relay the correct information for when we attend.
Always happy to see the staff at the Birmingham Colmore Row branch.
Keep up the good work.
Midlands · 13 July 2026
Agent replied · 15 July 2026
Thank you for taking the time to share your 5* review with us. We really appreciate your kind words for Christina and the Birmingham team. We appreciate your support and look forward to continuing our professional relationship.
★★★★★ 5/5
TrustpilotTracy Savage
I would just like to say a big thank you to Tracy Savage I have worked alongside Tracy for a number of years with John shepherd and before she has always been a great person to work with very pro active and helpful in any situation
Ron · 15 August 2026
Agent replied · 18 August 2026
Thank you for your kind words Ron. We truly appreciate your recognition of Tracy's professionalism and helpfulness over the years. We are so pleased to hear of the relationship you have built and look forward to many more years of working together.
★★★★★ 5/5
TrustpilotLetting & Property Management
The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Tina, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great.
Glen · 30 April 2026
Agent replied · 11 May 2026
We appreciate you sharing your positive experience with the lettings, renewals, and property management teams. It's great to hear the service and responsiveness you've received has been exceptional. Thank you for your feedback and we look forward to supporting again in the future.
★★★★★ 4/5
TrustpilotThank you to Maisy
Maisy Smith was really helpful when sorting the broken blinds in the property. These were been broken before I moved in and started the tenancy. After becoming my my property manager, Maisy has picked this up and got the blinds replaced quickly. Each step of the process was communicated clearly and I am really happy with the work.
Bethan · 22 May 2026
Agent replied · 27 May 2026
Thank you for sharing your review with us. We are glad to hear that Maisy provided helpful and professional support in getting your blinds replaced quickly. We apologise for the inconvenience caused by the broken blinds before your tenancy. Our team is committed to open communication and reliable guidance, and we appreciate your feedback. We look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotI highly recommend Tina for her property management
I highly recommend Tina for her exceptional property letting and management services. Over the past eight years, she has consistently been incredibly helpful, professional, and responsive. Tina always provides accurate, dependable advice, giving us complete peace of mind regarding our property. Her long-term dedication and expertise have been invaluable to us.
Mr · 8 July 2026
Agent replied · 9 July 2026
Thank you Mr Mittal for taking the time to share your review for Tina. We are so pleased to hear that you are happy with our service and that working with Tina has been a positive experience and we have been able to be professional and responsive throughout. We look forward to continuing our partnership and providing you with the best support possible.
★★★★★ 5/5
Trustpilot5 * for Alisha Donaldson
5 * for Alisha Donaldson:
I have always had a positive experience working with Alisha Donaldson, communication has been clear and professional, and Alisha has been responsive whenever we've needed to coordinate matters regarding the property. She is easy to work with, and we appreciate her cooperative approach.
Ren · 24 July 2026
Agent replied · 28 July 2026
Thank you for taking the time to share your 5* review for Alisha. We are delighted to hear that she has been able to support you and provide you with clear and professional communication. We appreciate your trust in us and look forward to continuing our relationship.
★★★★★ 5/5
TrustpilotExcellent Support from Christina Williams
Since Christina has been dealing with our portfolio, we have always felt listened to and problems have been resolved quickly and efficiently. Christina has a professional and friendly approach in all our interactions and always goes the extra mile for us as customers. We really appreciate her continued support.
Julian · 16 July 2026
Agent replied · 20 July 2026
Thank you for sharing your experience, Julian. We are delighted to hear that Christina has provided you with professional and reliable guidance and has made you feel supported throughout your journey. We really appreciate your recommendation and look forward to support you.
★★★★★ 5/5
TrustpilotAbbie Clark has been a great help
Abbie Clark has been a great help. We have had a few maintenance issues at our property and she was really quick at contacting our landlord and arranging for a plumber to come out.
Thank you Abbie
Gill · 29 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience Gill. We are delighted to hear that Abbie was so helpful and quick in arranging for a plumber to ensure that the maintenance issue got resolved quickly. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI have been a landlord with John…
I have been a landlord with John Shepherd for a few years, and Abbie Clark is now my Property Manager. She responds immediately to any concerns and is always friendly and a pleasure to deal with
Sharran · 29 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience with us Sharran. We are delighted to hear that Abbie has been so responsive and friendly in managing your property. Our team strives to provide reliable guidance and tailored support, and it's wonderful to know that you feel well looked after. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI have recently become a new tenant for…
I have recently become a new tenant for a property under this estate agents. From the very first call right up until now, Lucy, Kaitlyn Tash and especially Shennay have been so helpful and prompt in their responses it's been an absolute breeze and nothing is ever too much for them! Thank you for making this process such a stress free pleasure :) x
Sophie · 10 March 2026
Agent replied · 12 March 2026
Thank you for sharing your review. We are delighted to hear that our team has been so helpful and communicative throughout your journey making it stress free. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotDaniel Powell was extremely helpful and…
Daniel Powell was extremely helpful and made the entire process he was involved with very smooth. As this is my first time moving out alone, i was pretty unsure on the processes and he made sure i understood and walked me through the whole process.
Eden · 27 July 2026
Agent replied · 29 July 2026
Thank you for sharing your experience Eden. We are delighted to hear of your experience working with Dan and that we were able to put your mind at rest with the moving process. We appreciate your recommendation and if you have any further questions, please feel free to reach out to us.
★★★★★ 4/5
TrustpilotMiss Aleemah Aziz is the best
Miss Aleemah Aziz is the best. She respond fast, knowledgable and always helping. I would love to give 5 stars just for her but sadly she’s not the only one I made contact with from this company.
But overall the experience with John Sheperd is great.
Pony · 10 July 2026
Agent replied · 15 July 2026
Thank you for sharing your wonderful 5* review with us. We are delighted to hear of your experience of working with Aleemah and our wonderful team in Birmingham. Thank you so much for sharing your review and we look forward to continuing our partnership.
★★★★★ 5/5
TrustpilotMandi was superb right from the very…
Mandi was superb right from the very first phone call. Communication was prompt and productive. Mandi was passionate about getting my matters resolved and made the process very smooth. Credit to the company!
Daniel · 3 October 2026
Agent replied · 5 October 2026
Thank you for your kind words Daniel. We are thrilled to hear that Mandi provided you with professional and helpful support. Our team strives to communicate openly and deliver reliable guidance, ensuring a smooth process. We appreciate your trust in us and look forward to assisting you again.
★★★★★ 5/5
TrustpilotThank you Abbie!
Abbie has gone out of her way to offer support and to find answers when it has been really difficult. She has been easy to contact and provides responses really quickly. She offers to communicate on behalf of you and helps to provide quick resolutions. Thank you Abbie!
T · 24 June 2026
Agent replied · 26 June 2026
Thank you for taking the time to share your review. We are delighted to hear about your positive experience of working with Abbie and that we have been able to support you and provide answers quickly. Thank you again and we look forward to continuing to support you moving forward.
★★★★★ 5/5
GoogleOutstanding Service from Sophia Tong and John Shepherd, Highly Recommended!
I recently had the pleasure of working with Sophia Tong to find a flat to rent in Birmingham, and I couldn’t be more impressed with her professionalism, dedication, and expertise. From the very beginning, Sophia was incredibly responsive and attentive, taking the time to understand exactly what I was looking for in a home.
What truly set Sophia apart was her genuine care and willingness to go the extra mile. She was always available to answer questions, arrange viewings at convenient times, and ensure that everything was handled seamlessly. Thanks to her, I found the ideal flat that met all my requirements.
If you’re looking for a reliable, knowledgeable, and friendly estate agent in Birmingham, I highly recommend John Shepherd.
Thank you, Sophia!
Andrea · 1 October 2025
Agent replied · 4 June 2025
Andrea Timpani, reviews like this give us motivation and help us ensure we provide high-quality care.
★★★★★ 5/5
GoogleI recently moved into a rental property with John Shepherd and the process was handled really well. Sophia Tong was really accommodating, allowing me to view the property on a Saturday so as not to cause difficulties with my full time job. The process from viewing to finding out I had been accepted for the property was very fast and I was kept updated throughout, which I really appreciated. Gemma Davies was also very helpful with my initial queries and updates once I had passed referencing. Would recommend John Shepherd for renting :)
Lauryn · 1 October 2025
Agent replied · 17 September 2025
Thank you for your review of the service you have received from our team Lauryn, it is great to see that the service level expected has been met! Wishing you all the best in your new home. 😊 …
★★★★★ 1/5
GoogleTerrible real estate agency. instead of solving problems, makes them worse, always blames you, never takes responsibility, and constantly lies. 1.5 years ago, we reported the dampness and mold problem in the house, they said they would fix it, but they did nothing. When I told them I was pregnant, they said they would fix it immediately, but by the 6th month of my pregnancy, they had turned the house into a construction site. My baby is now 4 months old and they still haven't completely fixed it. My walls are in terrible condition. The room I wanted to turn into a nursery is full of mold. I'm currently living in a moldy house with my 4-month-old baby. I'm constantly using things to clean it, but it's not working.
Özge · 7 October 2026
Agent replied · 16 June 2026
Thank you for sharing your review with us. We sincerely apologise for the issues you have faced with the dampness and mould in your home. We understand how distressing this situation is, especially with a young baby. We strive to provide reliable guidance and support, and we would appreciate the opportunity to discuss this further with you. Please do reach out to us directly so we can support and have this resolved for you at the earliest opportunity.
★★★★★ 5/5
TrustpilotVery Pleased with the service provided…
Very Pleased with the service provided by the estate agents. They were professional and courteous from the start of the process to the end. There were no hidden costs which is always a good thing. I for sure will be using them in the future.
David · 12 July 2026
Agent replied · 19 September 2026
Thank you for sharing your experience, David. We are delighted to hear you found our service professional and helpful throughout the process. We pride ourselves on being transparent with no hidden costs. We thank you again and look forward to supporting you again in the future.
★★★★★ 5/5
Trustpilotpositive experience
We’ve had a really positive experience with John Shepherd specially our property manager, Gita Patel. She has always been incredibly responsive, approachable and helpful whenever we’ve needed anything.
Recently, we had an issue with the shower tap, and she arranged for a replacement very quickly, which we really appreciated. She is proactive in resolving any concerns and makes sure things are dealt with efficiently rather than leaving us waiting.
Communication has also been excellent throughout our tenancy. She coordinates really well between us and the property owner, keeps us updated at every stage, and makes sure we always know what is happening. She is professional, reliable and genuinely attentive to the needs of the tenants.
It makes such a difference having a property manager who is easy to reach, communicates clearly and takes issues seriously. We feel very well looked after and are extremely grateful for all her help and support. Definitely deserving of 5 stars!
Ishita · 5 October 2026
Agent replied · 7 October 2026
Thank you for your wonderful feedback. We are delighted to hear that Gita has provided such responsive, professional and proactive support throughout your tenancy. It's great to know that issues were resolved quickly and that communication has been excellent every step of the way. We will be sure to share your kind words with Gita. Thank you for choosing John Shepherd and for sharing your recommendation.
★★★★★ 1/5
TrustpilotLeft us in fake rent arrears
Our tenancy was transferred from John shepherd midway through our lease. When our tenancy ended, we were told we were in a significant amount of rent arrears.
Upon inspection, John shepherd had offered us compensation (due to them leaving us without heating for over a month of winter), and rather than actually compensating this they’d made it look as if we were in rent arrears and had not paid enough rent.
It was lucky I had kept all the evidence of this compensation, meaning we were able to get our money back. Had I not have preempted there being an issue when our tenancy ended, and hadn’t kept the evidence, I doubt we would’ve ever seen our money again.
Highly unprofessional company, would not recommend to landlords or tenants.
Molly · 2 October 2026
Agent replied · 5 October 2026
Thank you for sharing your experience with us Molly. We are very sorry to hear about your experience and the distress this situation caused at the end of your tenancy. We understand how concerning it must have been to be told you were in rent arrears, particularly when this related to compensation that had previously been agreed. We sincerely apologise for the frustration and inconvenience caused and appreciate you bringing this to our attention. If there is anything that remains unresolved, please do get in touch with us. We would welcome the opportunity to help address any outstanding concerns and work towards rebuilding your confidence in our service.
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