Trusted Agent profile · Birmingham
Verified
★★★★★
1,792 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,792 reviews on four platforms, including 408 Google reviews rated 3.9.
408
Reviews on Google
This office
1
Reviews on Yell
This office
1,361
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much Jessica and your team…
Thank you so much Jessica and your team for your exceptional service. We appreciate your proffessional conduct
Thank you for taking the time to share your 5* review for Jessica. We truly appreciate your recognition and look forward to continuing to support you.
5/5
GoogleI had an exceptional experience working with John Shepherd Estate & Letting Agents. Their team is professional, knowledgeable, and genuinely dedicated to helping clients buy, sell, or rent properties. They were attentive, responsive, and guided me through every step of the process with care and expertise. Their personalized approach and attention to detail made the entire experience smooth and stress-free. I highly recommend John Shepherd Estate & Letting Agents in Birmingham to anyone looking for a reliable and client-focused real estate team. A truly outstanding experience from start to finish!
Thank you for your wonderful feedback. We are thrilled to hear that our professional and helpful team provided you with reliable guidance throughout your experience. Our goal is to offer tailored support with local expertise, and it's great to know we achieved that for you. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotEverything went very smoothly .
Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..
Thank you for your wonderful review! We are delighted to hear that everything went smoothly and that our team including Gemma and Alan were helpful and professional. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
5/5
TrustpilotGita Patel
I have know Gita Patel now for many years both from being a consultant at Bigwoods and latterly also as a management client. She has been very efficient in every aspect from good management through to following through without delay on all enquiries. She is so helpful to both myself and my wife and she is an absolute great asset to your company.
Thank you John for taking the time to share your review and kind words about Gita. We are delighted to hear that she has been so helpful and efficient in managing your property and has gone above and beyond to support. We appreciate your recommendation and please feel free to reach out if you need anything further.
3/5
TrustpilotPraise to Alex, Elisha and Claire
The experience with John Shepherd was standard it’s really what you expect it to be. The thing that did stand out for me was Alex genuinely who managed to help me through start to end and explained everything properly to me. He went out his own way to stay after his shift to show me a property because I wasn’t free no other day and this was so beneficial because I’m moving in a day or 2.
We appreciate you sharing your experience. We're glad to hear that Alex, Elisha, and Claire were helpful and supported you in your journey. We also appreciate your feedback regarding the communication speed and this is something we will look to address. Thank you again for your feedback.
5/5
TrustpilotGreat Experience!
I had a great experience renting through this agency, and I’d especially like to thank Olga Olszewska for her outstanding support.
Thank you for sharing your wonderful experience, Anastasiia. We are thrilled to hear that Olga provided you with such professional and helpful support. Her local expertise and warm attitude truly make a difference in the property search process. We appreciate your kind words and look forward to assisting you again in the future.
5/5
GoogleI had a fantastic experience with John Shepherd Estate & Letting Agents, Birmingham and would highly recommend them. From the very beginning, the team was professional, friendly, and extremely helpful throughout the entire process. They communicated clearly and consistently, making sure I was always informed and comfortable with each step. Any questions I had were answered quickly, and their knowledge and expertise really stood out. The whole experience was smooth and stress-free thanks to their efficiency and attention to detail. It’s clear they genuinely care about their clients and go above and beyond to provide excellent service. A well-deserved 5-star rating!
Thank you so much for your fantastic review. We are thrilled to hear that you had a fantastic experience with our team and found our service to be professional, friendly, and reliable. Your feedback truly motivates us to continue providing quality support and service to all our clients. We look forward to supporting you again in the future.
5/5
TrustpilotVery professional experience
Very professional experience, Lara Soars has been particularly helpful and always responds quickly to anything we need. Great service thank you!
Thank you for your lovely review. We are so pleased to hear of the great service you received from Lara! Thank you again!
5/5
TrustpilotDebbie Jackson
Debbie Jackson has been my property inspector for a little while now and has gone above and beyond to ensure that any issues or concerns regarding my property are being addressed.
Thank you for sharing your experience. We are thrilled to hear that Debbie has been so helpful and communicative in addressing your concerns. We apologise for the previous delays and appreciate your trust in our team. Please feel free to reach out if you need further assistance.
5/5
TrustpilotWhat a wonderful estate agent to have…
What a wonderful estate agent to have actually found a property with. Excellent from start to finish. We met Mohammed at the property for a viewing he was very professional and polite, had a smile all the time. He has dealt with our needs in a timely manner and communicated very well throughout the process. Staff over a phone call were very polite and helpful.
Thank you for your wonderful feedback, Susan. We are thrilled to hear that you found Mo and our team professional and helpful throughout your property search and that your experience has been excellent. We really appreciate your recommendation and look forward to supporting you further.
5/5
TrustpilotAlisha Donaldson has been really…
Alisha Donaldson has been really helpful regarding flexibility with my tenancy, she was good with communication, and made me feel heard.
Thank you for taking the time to share your review - we are so glad to hear you felt supported and had a positive experience working with us. We look forward to supporting you again in the future.
5/5
TrustpilotAlisha Donaldson is very polite and…
Alisha Donaldson is very polite and helpful on the phone, and rapidly sorted out the issues in connection with service charges.
Thank you for taking the time to share your lovely review for Alisha. We are so pleased she was able to support and assist on your query quickly to ensure no further issues. We are here to help if there is anything further you need.
1/5
GoogleAppalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs. UPDATE (March 4th): In response to the agency's comment below: I have already escalated this directly to your CEO and Property Management Director. As your agency has admitted professional negligence and performed unauthorized deductions from my client account, I have set a final deadline of 12:00 PM tomorrow for a written settlement. If this is not met, I will be proceeding with formal filings to The Property Ombudsman and Propertymark. I am awaiting a professional resolution, not a generic redirect.
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
5/5
TrustpilotStudent accommodation…
My son is looking to rent student accommodation in Nottingham. I had queries and Monica at UNi2RENT has been extremely helpful and professional in addressing these and offering solutions. So far I would definitely recommend. Thank you Monica....
Thank you so much for your kind words, Suzanne. We are thrilled to hear that Monica has been extremely helpful and professional in addressing your queries about student accommodation in Nottingham. We look forward to continuing to provide you with reliable support and quality service.
5/5
TrustpilotEleanor’s been great!
Eleanor has been friendly and brilliant, she has made the process really straight forward and stress free. Would highly recommend John Shepherd.
Thank you Alex for your kind words. We are thrilled to hear that Eleanor provided you with helpful and professional support. Our team strives to make the process straightforward and stress-free. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotMohammed Ibrahim was absolutely amazing…
Mohammed Ibrahim was absolutely amazing throughout the rental application process. Helpful and very patient.
Thank you for sharing your experience Abosede. We appreciate your 5* Review for Mo!
5/5
TrustpilotI would like to leave a positive review…
I would like to leave a positive review for John Shepherd. We recently experienced an issue, and the team responded to our request very quickly. Everything was arranged promptly, and the problem was fixed efficiently and professionally.
Thank you for your kind words. We are glad to hear that our team responded quickly and handled everything professionally. We strive to provide reliable guidance and tailored support to our clients. Your recommendation means a lot to us and we appreciate your trust in our local expertise.
5/5
TrustpilotProperty repair
Reported a repair for my hot water tank at 7am panicking about no hot water / heating with a child in my property, by half 9 I had the lovely Pauline dealing with it and had contractors assigned almost straight away, was a very fast process and Pauline even rang me to give me the heads up about the contractor struggling to contact me to arrange coming out, she was so friendly and sorted it all very quickly, Parker & sons (Charlie) arrived at my property within half an hour of speaking to somebody at the office and now it’s all sorted. Big thank you to both of you :)
Hi Kelly, thank you so much for your wonderful review! We are thrilled to hear that Pauline provided you with such reliable support and sorted everything out so quickly. Your experience truly reflects our commitment to customer-centric service, and we appreciate you sharing it with us.
5/5
TrustpilotStaff members were very friendly and…
Staff members were very friendly and approachable. Alex has been fantastic throughout the process in finding us a home
Thank you for your kind words Srijana. We are so pleased to hear of your experience and that Alex provided fantastic support in finding you a home. Wishing you all the best and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotTina was helpful
Tina was helpful, profesional and friendly
Thank you for your kind words Ioana. We are delighted to hear that Tina provided you with professional and helpful support. Please reach out if you need anything further, we are always here to help!
5/5
TrustpilotA very professional company
A very professional and well-organised agency. The whole process was smooth and straightforward, and their procedures were clear and well managed. Whenever I had a question or an issue, the customer service team（Ms Tina） responded quickly and was always helpful. Overall, I had a very positive experience and would be happy to recommend them.
Thank you for sharing your positive experience Julio. We are delighted to hear that you found working with us professional and well organised and have enjoyed working with Tina. We appreciate your recognition and we look forward to assisting you again in the future.
5/5
TrustpilotAlisha and the team have been great…
Alisha and the team have been great from the start, love the team and the service.
Thank you Sakshi, for your wonderful feedback. We are thrilled to hear that you love our team and the service we provide and we look forward to supporting you again in the future.
5/5
TrustpilotGita Patel
Gita Patel, my Property Manager has always dealt with repair issues promptly and efficiently. She manages all maintenance matters in a professional and courteous manner, ensuring that issues are resolved as quickly as possible. Communication is excellent, and she consistently responds to my enquiries promptly and keeps me informed throughout the process. Her dedication, reliability, and professionalism are greatly appreciated, and she provides an outstanding level of service.
Thank you for sharing your experience, S.R. We are delighted to hear that Gita has provided you with reliable guidance and has handled your maintenance matters with professionalism and efficiency. We appreciate your kind words and are here to support you whenever needed.
5/5
TrustpilotTina Margetts has been very helpful and…
Tina Margetts has been very helpful and efficient from the start to the end of tenants I have.
Thank you for taking the time to share your review. We are so pleased to hear of your positive experience working with Tina and our team in Solihull. We truly appreciate your recommendation and look forward to supporting you in the future.
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John Shepherd's Birmingham office has 1,792 reviews across four platforms: 408 on Google, 1 on Yell, 1,361 on Trustpilot (across the whole business), 22 on allAgents (across the whole business).
John Shepherd Birmingham is rated 4.3 out of 5 across all 1,792 reviews, and 3.9 out of 5 on Google from 408 reviews.
John Shepherd Birmingham, 33 Colmore Row, Birmingham, B3 2BS.
