Trusted Agent profile · Birmingham
Verified
★★★★★
1,792 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,792 reviews on four platforms, including 408 Google reviews rated 3.9.
408
Reviews on Google
This office
1
Reviews on Yell
This office
1,361
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Agent Kevin was very helpful…
The Agent Kevin was very helpful throughout the entire application process.
Thank you for sharing your experience with us. We are delighted to hear that Kevin was so helpful during your application process and able to support you throughout. Thank you again for sharing your review!
5/5
TrustpilotExcellent service from Tina Margetts & John Shepherd!
Excellent service from Tina Margetts! I've been really impressed with the service I've received from Tina, my property relationship manager at John Shepherd. She's been responsive and professional throughout, and always goes above and beyond. It's made a real difference to my experience as a tenant, and I'd happily recommend John Shepherd based on the support she's provided. Thanks, Tina!
Thank you for sharing your experience, Edwin. We are thrilled to hear that Tina has provided you with such professional and helpful support and been responsive and great with communication throughout. We appreciate your recommendation and look forward to continuing our partnership with you.
1/5
TrustpilotJohn Sheperd - Non Managing Agents
As a prospective tenant I found Shepherd to be attentive and responsive. Having paid my initial rental, there was a remarkable change in their attitude. Immediately after collecting the keys I advised them by telephone of landlords processions being left in the flat and that their inventory report was not worth the paper it was written on, with damaged fittings not listed and assertions made that the property had been professionally cleaned when it was left in a filthy condition. This was confirmed in writing by returning the amended inventory and requesting contact. Despite assurances made to respond, they have totally ignored me. Tenants beware. They are not interested in carrying out their duties as managing agents and you will be ignored based on my experience.
Thank you for sharing your experience and we are sorry to hear about the issues you faced after moving in. Should you require further support. please reach out to us directly at laura.heaven@johnshepherd.com so we can address your concerns and provide the guidance you need.
5/5
TrustpilotAlexander Shomari was fabulous in…
Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided
Thank you for your kind words, Haajra. We are delighted to hear that Alexander provided you with helpful and professional service. Thank you again for taking the time to share and please do reach out if you need anything further.
5/5
TrustpilotVery efficient service will all…
Very efficient service will all requests actioned quickly (thank you Aleemah Aziz)
Thank you for your kind words, Phil. We are delighted to hear that our service was efficient and that your requests were handled promptly. We appreciate your feedback and look forward to working together again in the future.
5/5
TrustpilotExcellent Service
Mandi and the team have provided an excellent service to me as a landlord. They are transparent, communicative, quick to help/resolve problems, helpful and very approachable. I highly recommend John Shepherd Estate Agents.
Thank you so much for your kind words, Jane. We are thrilled to hear that Mandi and the team provided you with excellent service, we look forward to continuing to support you as a landlord.
5/5
TrustpilotJohn Shepherd lettings team Burton -on- Trent
Since John Shepherd has taken over the ownership of Acquire, the lettings team at the Burton upon branch has continued to give a high standard of service, dealing with my problems & tenants' problems professionally and efficiently. I can not thank Sam, Brook, Suzanne & Anita enough for the service they provide.
Thank you David for your lovely feedback! We are so pleased to hear your kind words and glad we could help.
5/5
TrustpilotProperty Manager Maisy Smith was very…
Property Manager Maisy Smith was very quick and helpful in supporting with the reference checks required.
Thank you for your kind words, Artiom. We are delighted to hear that Maisy was quick and helpful with your reference checks. Thank you again for taking the time to share your review and we remain at your disposal if you need anything further.
5/5
TrustpilotThank you Alisha for your thorough…
Thank you Alisha for your thorough follow up and professionalism.
Thank you Inaam, for taking the time to share your review for Alisha. We are so pleased to hear of your experience and we look forward to supporting you again in the future.
5/5
TrustpilotGreat customer service
I recently had the pleasure of dealing with Mia Cornwall and I couldn't be happier with the service she provided. She keeps you informed every step of the way, goes above and beyond to help you achieve what you're looking for and is proactive in following up with anyone who needs chasing. Her communication, dedication and commitment to her clients are excellent.
Thank you for sharing your lovely review. We are so pleased to hear that Mia provided you with exceptional service and continually went above and beyond. We really appreciate your feedback and look forward to supporting you again in the future.
5/5
TrustpilotTina Margetts is always very friendly
Tina Margetts is always very friendly, professional and prompt in her responses.
Thank you for taking the time to share a 5* review. We are delighted to hear that Tina has been friendly and professional. We really appreciate your trust in us and we look forward to continuing to support you moving forward.
5/5
TrustpilotSamantha Richards
Dealing with Samantha is a pleasure. Always positive and helpful. Being a landlord is never easy or straightforward. Sam has helped me so many times and offered sound advice. She listens to understand rather than listening to answer - a rare gift!! So thank you for all your help and advice.
Thank you for your review Jon, it is great to read of your experience with us! The Burton branch is currently still open for business. Many thanks, John Shepherd
5/5
TrustpilotMade moving in so much easier
Gita has been very helpful throughout the moving-in process. Contacting her has really eased the process, as she has always responded very quickly and has been supportive and thorough. I really appreciate all her help!
5/5
TrustpilotGita-Patel
Gita Patel has been amazing since I moved into the property 4years ago
Thank you for your wonderful feedback and sharing your kind words. We are so pleased to hear about your positive experience of working with Gita and the prompt resolution of your property concerns. We are always here to help!
5/5
TrustpilotGreat Service
Catie was very helpful and made every step as smooth as it can be.
Thank you for your kind words, Michael. We're delighted to hear that Catie provided such helpful and smooth support and was able to assist you in your journey. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMy experience with housing
My group had a great experience with John Shepherd and found the perfect house. Joe Farrar was extremely useful he showed us lots of potential houses, constantly communicated and helped with every step of the housing process. I would really recommend.
Thank you for your review received of the services received by our team. They have been shared with the team and we wish you well in your new property!
5/5
TrustpilotPositive experience as a landlord
As a landlord, I’ve really appreciated the support I received from Lauren Foster during a particularly challenging period. She has been professional, easy to deal with, and communicated clearly throughout. I was kept informed at every stage, which made a stressful situation much more manageable. Overall, a positive experience, and I’d be happy to recommend Lauren and the team to other landlords.
5/5
TrustpilotWe purchased our second home through…
We purchased our second home through John Shepherd, great agent, we dealt with Natasha who was super helpful and always ready to assist with queries. Whole process from offer to completion was 8 weeks (no chain) with a super smooth experience! Would highly recommend them.
Thank you for your review of the service received. We are pleased that the transaction went through smoothly! Wishing you all the best. John Shepherd
5/5
TrustpilotChristina was helpful chasing the…
Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.
Thank you for your kind words, Joselle. We are happy to hear that Christina was helpful in coordinating the repairs and that your transition to the new apartment went smoothly. If you need anything further, please don't hesitate to reach out to us, we are always here to help!
5/5
TrustpilotJoe was very helpful and knowledgable…
Joe was very helpful and knowledgable at the viewings and looking to book our place with him.
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience and look forward to supporting you again in the future.
5/5
TrustpilotVery helpful and progressional team
Very helpful and progressional team. I spoke to Monica at Uni to Rent for my enquiry and she was fab! Lovely lady and well informed
Thank you for sharing your experience Aimee. We are thrilled to hear that our team was helpful and professional. If you need anything else, please do not hesitate to reach out to us.
5/5
TrustpilotDonatella Riches
Donatella Riches has been a great maintenance consultant and has generally been on the ball whenever an issue has arisen and had it resolved in a timely manner.
Thank you for your kind words. We are glad to hear that our maintenance consultant has been helpful and professional in resolving issues promptly. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotRenting is straightforward
Renting is straightforward, transparent & the staff are beyond friendly, specifically Alisha!
Thank you for taking the time to share your review. We are so pleased that you found our team helpful and friendly, especially Alisha. We look forward to supporting you again in the future.
5/5
TrustpilotSuzanne has been exceptional for the…
Suzanne has been exceptional for the duration of our tenancy, so helpful and made our tenancy so easy for us!
Thank you for your kind words, Bethany. We are thrilled to hear that Suzanne has been so helpful and made your tenancy easy. If you need anything further, please don't hesitate to reach out to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
