Trusted Agent profile · Birmingham
Verified
★★★★★
1,792 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,792 reviews on four platforms, including 408 Google reviews rated 3.9.
408
Reviews on Google
This office
1
Reviews on Yell
This office
1,361
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.
Thank you for your review. We are pleased to hear that you and your partner found the property search excellent and that our service was super friendly. Thank you for your kind words again and we look forward to assisting you again in the future.
5/5
GoogleFrom the outset, Matthew and Aiden were very supportive in selling our house. After we had accepted an offer, Ashlea was instrumental in pushing the deal …
Thank you so much for your kind words! We are delighted that Matthew, Aidan and Ashlea could support you through the process. You’ve hit on a very important point, finding a buyer is often just the beginning! Sales progression is where the … More
5/5
TrustpilotWorking with Lara Soars made the process easy
Lara Soars was super helpful during the moving out process making it seamless, provided prompt update every step of the way. Greatly appreciated.
Thank you for sharing your experience. We are glad to hear that Lara provided helpful and professional support throughout your moving out process. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotThanks Aleemah for your prompt and kind…
Thanks Aleemah for your prompt and kind support!
Thank you for taking the time to share your review and for your kind words for Aleemah. Your appreciation means a lot to us, and we look forward to continuing to build a trusted relationship with you.
1/5
GoogleMy daughter is currently renting through this agency, and her experience has been notably disappointing. She works in a demanding profession, and the agency’s lack of clear and timely communication has significantly added to her stress. On multiple occasions, she arranged annual leave for scheduled appointments, only for no one to attend. She then had to follow up herself to discover that the appointments had been cancelled without any notification. Routine matters have required persistent chasing, and escalation to senior staff has not resulted in meaningful improvement. Based on her experience, agencies elsewhere demonstrate far greater reliability, professionalism, and accountability. Regrettably, we cannot recommend this agency.
Thank you for your review, please send property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
5/5
GoogleGita has been really helpful with enquiries and she is swift in responding and resolving any issues I have with the property. Thank you Gita
Thank you for your kind words. We are glad to hear that Gita has been professional and helpful in addressing your enquiries. If you need further assistance, please feel free to reach out to us.
5/5
TrustpilotAlisha Donaldson was extremely helpful…
Alisha Donaldson was extremely helpful and resolved all my issues
Thank you for your kind words, Brandon. We are delighted to hear that our team was so helpful and resolved your issues. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotGoing the extra mile!
I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotHi really easy and straight forward to…
Hi really easy and straight forward to deal with. Had me moved in really quickly is what i needed. Thanks Jordan and the team. Xxxxxx
Thank you for your kind words. We are glad to hear that the process was easy and straight forward. We look forward to continuing to support you.
5/5
GoogleRenting via John Shepherd and they have been really helpful and clear with communication throughout. Elisha has been handling my documents etc... and has always been quick to respond with no problem answering some of my probably silly questions ! Nothing negative to say
Thank you for your review Alex, it is great to see that the process has been dealt with promptly and with clear communication. Elisha has been made aware of your feedback 😌 …
5/5
TrustpilotThe staff is very friendly and helpful
The staff is very friendly and helpful, support you in every way. Our letting agent Jordan is very patient and supportive.
Thank you for taking the time to share a review. We are glad to hear that Jordan provided you with reliable guidance and support. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotPrompt support, explained everything in detail
As a first time buyer, the process seemed very tedious and overwhelming. However the agents (Madilynne and Natasha) made it easier by responding to the emails promptly and explaining the next steps at every step. They have been super helpful with something that is very exciting but also very anxiety-provoking!
Thank you for sharing your 5* review Hanan. We are so pleased of your experience working with Madi and Tash who were able to support you every step of the way. We appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotJessica was so helpful throughout my…
Jessica was so helpful throughout my process.
Thank you for your kind words, Daisy. We are thrilled to hear that both Jessica and Catie provided you with such helpful support. We strive to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMaisy has been brilliant
Maisy has been brilliant, I had issues with my utility companies and she steered me in the right direction and made the process stress free
Thank you for your wonderful review, Mark. We are thrilled to hear that Maisy provided you with brilliant support and made the process stress free. We look forward to assisting you again in the future.
5/5
TrustpilotGreat company!
Everybody was so kind and understanding! Such a quick process! I can’t wait to move into my new home!
Thank you so much for your review. We are thrilled to hear that you found our process quick and our team kind and understanding. Wishing you luck in your new home and we are here to support you in the future, if required. Thank you again!
5/5
TrustpilotKelvin Zakeyo was incredibly helpful
Kelvin Zakeyo was incredibly helpful, knowledgable and supportive throughout the whole process! Really happy with the service from him :)
Thank you for sharing your experience. We are thrilled to hear that Kelvin provided you with such helpful and professional support. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotLara's a great property manager
I moved in recently and my property manager Lara Soarswhite has been really helpful. They were some things that needed to sorted out, and she has been understanding and quick to respond with solutions.
Thank you for your review of our services. We are delighted that your experience has been of a high standard and Lara has provided a great service!
1/5
TrustpilotMaintenance
A very disappointing experience with the Birmingham branch. I’ve been reporting several maintenance issues for over a month, including a faulty bathroom vent with black soot, a jammed window, and overhead shower heating problems. I still have no clear updates. Communication is extremely slow, sometimes with 10+ days of no response. Only minor fixes have been done while the urgent issues remain unresolved. As a tenant hoping to extend my stay, the lack of action and communication has been very frustrating. I hope the company improves its responsiveness and takes tenant concerns more seriously.
Thank you for your review, could you please email property address to kate.o'driscoll@johnshepherd.com and any further details so that we can look into this promptly for you.
5/5
TrustpilotCatie was amazing
Catie was amazing, I had a great experience working with her.
Thank you for sharing your 5* review with us. We're delighted to hear that you found Catie to be amazing and helpful. Thank you again and if you need anything further, please feel free to reach out to us.
4/5
TrustpilotGreat Service!
All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.
5/5
TrustpilotAlex from John Shepherd Birmingham has…
Alex from John Shepherd Birmingham has just met us for a viewing in one of their properties. He was punctual and charming. Extremely respectful not only to ourselves but to the existing tenant who had a small child. An extremely professional young man. Well done Alex. I would have given you more stars if they were there.
Thank you for your kind words, Julie. We are delighted to hear that Alex was professional during your viewing. We strive to provide reliable guidance and support to all our clients. Thank you again for sharing your experience and we look forward to supporting you again in the future.
5/5
TrustpilotCatie was a ⭐️ star
Catie was a ⭐️ star.
Thank you so much for taking the time to share your review for Catie and Paula!
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. If you are a student in Nottingham DO NOT rent with this company. Their communication has been awful from day 1 and we never had any idea what was going on. Any issues we reported weren’t fixed until we had asked multiple times. My toilet was leaking and flooding the bathroom which was an urgent issue and they still took a few days to take action. They never bothered reporting the building lift being broken to the landlord even though we are on the top floor and reported it many times. On the day we moved in we had to spend around an hour and a half negotiating to get our keys on the day we were meant to collect them as they tried to charge us an extra few hundred pounds that we never owed them in the first place. Once we finally got the keys we got to the property and the kitchen hadn’t even been cleaned even though they promised it had and to make matters worse 2 of the 10 bedroom keys did not work. The key collection was scheduled at 4pm on a Friday and they had no out of hours office to contact for help and we didn’t get our new keys for another week. So if anyone is thinking of renting one of their properties I hope this has proven why you should not.
Thank you for your review of the services received, please can you share property details with lily.johnson@johnshepherd.com along with full details of the issues raised so we can ensure this is looked into promptly for you. Thanks, John Shepherd
5/5
TrustpilotChristina Tzemanaki from the compliance…
Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way. Kind Regards, Ruslana
Thank you for taking the time to share your review Ruslana. We are so pleased to hear of your experience working with Christina and that she prompt and helpful in addressing your request. We really appreciate your recommendation and look forward to continuing to support you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
