John Shepherd Birmingham reviews

★★★★★ 5/5

Trustpilot

Fast and efficient

Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.

Euan · 19 January 2026

★★★★★ 5/5

Trustpilot

Efficient work

Joe was a huge help when looking for houses and efficiently getting our details sorted to confirm the house we wanted, would definitely recommend

Lucy · 17 December 2025

★★★★★ 5/5

Google

Thank you to Nathanael Delahaye​​​​ and Claire and Megan and Arron. I am so happy that my spotlights got replaced,I am very grateful. I know you have many many property’s to repair, thanks once again. Arron was so polite and professional,I highly recommend him. John Shepherd have always been my favourite estate agent. Keep up the amazing work. Stay blessed. Kind regards Malaika x

Malaika · 1 October 2025

★★★★★ 1/5

Google

Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we moved in (if not cleaner). If you read through the other reviews, you'll see this has happened to others too; it seems to be a common occurrence with this agency. We've rented multiple other places in Birmingham and have never had such a horrible experience with our end of tenancy. On top of that, it took them four months to fix a broken toilet in one of the bathrooms. We were lucky to have a second bathroom, but it's really not fair to pay for something you can't use for most of your tenancy. I'd advise anyone to look elsewhere before renting here.

Naala · 1 October 2025

★★★★★ 1/5

Google

Terrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their reasoning for why it wasn't their managed property was nonsensical and they were misadvising their landlord too and wasting everyone's time. A massive lack of knowledge and I am glad I don't use them to manage any of our properties as with their poor service and communication, it actually added to the costs their landlord will now face because of the delay and constant need for callouts, when everything had been issued with reports and could have been resolved on day 3/4 rather than still talking nonsense on day 30, still no reports issued from their side.

Bhajaneeque · 1 October 2025

★★★★★ 1/5

Google

PLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of Winter) and the property also needed other repairs (broken blinds, no window keys provided initially, sink tap handle completely missing and unusable). It was a modern, city-centre 1 bedroom apartment that I was paying around £1000 per month for. John Shepherd avoided my calls throughout the entire tenancy and I called almost every day at some point, then on a weekly basis. I tried to contact around 5 different staff members, who either avoided my calls or referred me to another person on an endless cycle. I had to escalate my complaint to the Property Ombudsman UK, which took 2 years to review my complaint but recently found in my favour. The Ombudsman wrote to me: " As outlined in my previous email having reviewed your complaint I am satisfied we would support it for the following reasons: - Repairs and maintenance took an unreasonably long time to organise - The Agent did not provide proactive updates to you about the status of repairs - Where delays were outside the Agent's control this was not communicated to you - You had to continually chase for updates Having considered the above I am satisfied that we would make an award of compensation. I considered the impact upon you especially the lack of hot water and showering facilities and the length of time these persisted. I also took into account that smaller (but still important) repairs like the tap took 6 months to rectify."

Kay · 1 October 2025

★★★★★ 1/5

Google

Highly unprofessional agency that can make your life miserable. The letting agency rented us an appartment (the postbox) that was infested with rodents. This was a nightmare for our family with a newborn baby. Despite our requests inadequate action was taken and completely biased towards landlord. They did not wanted to fix the problem nor let us end contract amicably. Our family suffered health wise and financially penalised. The team will never come to have an amicable conversation and just avoid calls. I wouldn't recommend them.. they have caused so much harm to us. Just to add to your comment, the issue was not faced by building which was confirmed by checking with several neighbours and it was an appartment problems as there were holes in kitchen cabinet and bathtub which was known to landlord and previously some pest control devices were found but did not do regular pest control and still rent the appartment. Further building management confirmed that they are not responsible for anything that happens inside appartment. Still appartment was rented to us and we were made to suffer so much finacially and mentally. It was a torture everyday pleading for help to either fix the problem, find a new accommodation or let us end the contract. But your team had no empathy whatsoever that even they can come up for a discussion and kept delaying.

Aakriti · 1 October 2025

★★★★★ 5/5

Google

John Shepherd has been managing my flat in Birmingham city centre, and overall, they’ve done a good job. From the beginning, they’ve been responsive and helpful, definitely better than competitors, based on what I’ve heard. I’d like to specifically praise Alisha Donaldson, who has been an outstanding employee. After my flat was flooded, there was a huge volume of emails from myself and other involved parties, yet Alisha remained incredibly helpful and professional throughout. She managed communication with unresponsive tenants and coordinated contractors efficiently. Her dedication and calm handling of a stressful situation truly stood out. I’d really like her supervisors to be aware of the excellent work she’s done. Please make sure this exceptional team member gets the recognition she deserves.

Monika · 1 October 2025

★★★★★ 5/5

Trustpilot

We’ve had a great experience with our…

We’ve had a great experience with our property manager Tina Margarets. She is very professional, responsive, and always quick to address any questions or maintenance requests. We would happy recommend her to anyone looking for a reliable and approachable property manager.

PLI · 7 August 2026

★★★★★ 5/5

Trustpilot

Good experience of viewing

Alex was very professional, knowledgable on the property viewed, and easy to communicate with!

Ben · 5 March 2026

★★★★★ 5/5

Trustpilot

Thank you to Millie for being so…

Thank you to Millie for being so helpful and answering queries with urgency she was a star!

Lucy · 7 February 2026

★★★★★ 1/5

Trustpilot

Poor experience

Poor experience, regarding my son, as a joint tenant in a student property in Nottingham. Over inflated claims on damages that were already there. Mould in the property was dangerous. Nottingham City council inspected and had issues with unsafe fire doors, but nothing was done to remedy this, despite numerous complaints. No response to documented evidence. Still owe the tenants the deposit bond, not responding to emails

Robert · 21 January 2026

★★★★★ 5/5

Trustpilot

Monica is handling my student letting

Monica is handling my student letting, she has been very helpful and I thoroughly recommend

Callum · 24 February 2026

★★★★★ 4/5

Trustpilot

Renting with John Shepherd

Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.

Hannah · 18 June 2025

★★★★★ 1/5

Google

For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an Airbnb for 9 days, yet I did not receive any apology from either him or the company. I believe they are not doing their job properly and do not care about their clients.

Serhat · 1 October 2025

★★★★★ 5/5

Trustpilot

Previous to Abbie Clark taking over my…

Previous to Abbie Clark taking over my property management I had a pretty awful experience with a previous manager However since Abbie has taken over it has restored my confidence She is really quick to get back to me and is always helpful

Steve · 22 July 2026

★★★★★ 5/5

Trustpilot

A couple of weeks ago

A couple of weeks ago, I had a terrible experience with a letting agent while trying to move into a new flat, even forfeiting my holding deposit due to unnecessary, deceitful and ridiculous process. However, when I came across John Shepherd, they were incredibly helpful in finding me a new place. I didn’t have to wait forever for a viewing, as they arranged appointments as quickly as possible. Within a week, everything was sorted, the letting process was quick, efficient, and professional. I’d especially like to thank Faith and Paula for their support! I would recommend John Shepherd anytime, any day.

Sunny · 20 March 2025

★★★★★ 5/5

Trustpilot

Very quick and smooth experience…

Very quick and smooth experience getting my tenancy through John Shepard. Replied very quickly in order to sort the application especially with a fairly tight move in date, we managed to get everything sorted without issue and comfortably for a quick move in. Catie in particular was very helpful throughout. Very happy new tenant.

A · 2 May 2026

★★★★★ 5/5

Trustpilot

I normally deal with Mia Cornwall

I normally deal with Mia Cornwall, who is always very helpful but this week Abbie Clarke answered the phone. She was able to deal with my query efficiently and professionally, thank you

Clare · 29 September 2026

★★★★★ 1/5

Google

While I was in the process of seeking clarification regarding the additional charges, the property agent, who has consistently been rude and unprofessional, issued a notice to me. Despite my attempts to escalate the matter to senior management, the internal escalation process appears ineffective, and as a result, I received the notice yesterday. I genuinely intended to resolve the issue amicably, but unfortunately, all my efforts have been in vain

Varita · 1 December 2025

★★★★★ 5/5

Trustpilot

Sophia was great and really helpful.

Petros · 29 April 2026

★★★★★ 5/5

Trustpilot

I rent my property with John Sheppard…

I rent my property with John Sheppard and I have always found Tina Margetts to be of great help. She responds quickly and takes care of my property well. They take great care in managing the property for me and looking after the tenants well.

Miss · 3 July 2026

★★★★★ 5/5

Trustpilot

I had an issue with my shower

I had an issue with my shower, and Sam Richards from John Shepherd Burton on Trent was extremely helpful throughout the whole process. They responded quickly, arranged everything smoothly, and made sure the repair was handled without any hassle. Their professionalism and clear communication made what could have been a stressful situation very easy. I really appreciate the support and would highly recommend their service!

Rachel · 2 September 2025

★★★★★ 5/5

Trustpilot

Great experience!

Must say, fantastic experience being a tenant under John Shepherd, very responsive and helpful. Recognition must be given to the agent handling our property, has been absolutely fantastic, thank you, Geeta for all your hard work and dedication!

Mr · 19 August 2026