Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience with John Shepherd Estate & Letting Agents in Birmingham. The team was professional, efficient, and very helpful throughout the entire process. They kept me well-informed and made everything feel straightforward and stress-free. Communication was always clear, and any questions I had were answered quickly. I would definitely recommend them to others.
Md · 10 April 2026
Agent replied · 11 April 2026
Thank you for sharing your wonderful experience with us. We are delighted to hear that our team provided professional and helpful support throughout the process. We appreciate your recommendation and we look forward to assisting you again in the future.
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.
Debbie · 23 July 2023
Agent replied · 5 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
TrustpilotCustomer Service
I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically.
Throughly professional and nothing has been too much trouble.
Extremely easy to deal with and a pleasant manner.
Thank you
Edward · 17 July 2026
Agent replied · 20 July 2026
Thank you for sharing your experience, Edward. We are delighted to hear of your experience working with Christina and that we have been able to resolve all queries for you. We appreciate you taking the time to share your review and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotA big thank you to Lara at JS Colmore…
A big thank you to Lara at JS Colmore Row for dealing a late payment issue with the tenant in my rental property.
Chris · 24 November 2025
Agent replied · 26 November 2025
Thank you for your review of the service received, much appreciated! We are delighted to hear that the service received is the service expected!
★★★★★ 5/5
TrustpilotI have been renting with John Shepherd…
I have been renting with John Shepherd for a few good years now but my experience with Megan Johnson has been nothing less than a 5 star service. She’s has helped me through all the procedures patiently and taking utmost care. Thank you for your service Megan!
Yash · 3 February 2026
★★★★★ 5/5
TrustpilotElisha has been very helpful
Elisha has been very helpful, coordinates and answers any queries promptly and thoroughly
Mat · 17 February 2026
Agent replied · 19 February 2026
Thank you for your kind words, we are glad to hear that Elisha has been so helpful and communicative. We appreciate your feedback and look forward to assisting you again.
★★★★★ 1/5
TrustpilotIncapable of good service
It never ceases to amaze me of the repellent repugnant nature of estate agents when you ring or email. The worst of these by a country mile is John Shepherds and it’s apparent regardless of which branch you use! Haven’t spoken to them for 20 years due to bad service received previously but did today on someone else’s behalf and they’re even worse than last time! It’s a people business & EVERYTHING revolves around the quality of your customer service, who on Gods green earth trains these people!
Simon · 21 August 2025
Agent replied · 23 August 2025
Thank you for your review Simon, can we please request that further details are provided to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
★★★★★ 5/5
TrustpilotGood estate agent.
As a landlord my experience with John Shepherd has been very good, the staff are very polite and easy to talk to. Mia Cornwall the area manager she has been very helpful and professional with all aspects of my queries.
Debbie · 22 July 2026
Agent replied · 25 July 2026
Thank you for sharing your lovely review Debbie. We are so pleased to hear of your experience and the support that you have received from your property manager Mia. We appreciate you taking the time to share your recommendation and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotAmazing service from Kelvin Zakeyo
My agent was Kelvin Zakeyo. He had great customer service and communicated very well throughout the process. He had the patience to take me through every property and was very helpful in navigating my city of interest. I would 100% recommend using this company, especially Kelvin!
N.M · 5 February 2026
★★★★★ 1/5
TrustpilotRefused Viewings Despite Evidence of Affordability and Guarantorcted John Shepherd to enquire…
I contacted John Shepherd to enquire about renting after being made redundant last year. My income position is non-standard because I have a mix of PAYE income, redundancy payment and self-employment income. I explained that I had evidence of funds, could provide supporting documentation and also had a guarantor.
Sara · 19 May 2026
Agent replied · 27 May 2026
Thank you for sharing your experience, Sarah. We sincerely apologise for the response you received regarding your rental enquiry. We understand how upsetting it is when your circumstances are not considered fairly. We strive to provide reliable guidance and will review your case further to ensure you receive the tailored support you deserve.
★★★★★ 1/5
TrustpilotFraudulent claim of debts
John Shepherd are pursuing false debts. They refuse to provide explanation of the charge and have initiated legal action against me with no explanation or calculation of the claimed debt. They also have the wrong information of my current address and thus I don't believe anything they claim is legitimate. They have refused communication and involved debt collection for a fee that does not exist. Incompetent, dishonest and greedy.
Joe · 3 December 2025
Agent replied · 5 December 2025
Thank you for your review Joe, could you please share property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
★★★★★ 5/5
TrustpilotConsistently good and professional service
We've been renting a property through this agency for the last 5 years. Tina's work has been consistently good, professional, and clear at every stage. We've had nothing to complain about throughout our tenancy. Highly recommended for their straightforward and reliable service
Erick · 6 July 2026
Agent replied · 9 July 2026
Thank you for your review Erick. We are delighted to hear that Tina has provided you with consistently professional and reliable service. Our team strives to offer helpful and communicative support to all our tenants. We appreciate your recommendation and look forward to continuing our relationship with you.
★★★★★ 5/5
TrustpilotOutstanding service from Tina Margetts
Outstanding service from Tina Margetts. She was proactive, professional, and went above and beyond to help me. I am very satisfied with the experience and would definitely work with her again.
Surya · 17 September 2026
Agent replied · 19 September 2026
Thank you for sharing your experience Surya. We are thrilled to hear that Tina provided you with proactive and professional support. It's wonderful to know you felt well cared for. Thank you again for your recommendation and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAbbie Clark and Kevin Healey have both…
Abbie Clark and Kevin Healey have both been so helpful over the past few weeks while I have been trying to get some maintenance issues fixed. A great team
Vicky · 29 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Vicky. We are thrilled to hear that Abbie and Kevin provided you with such helpful support and we were able to resolve your maintenance issues efficiently. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 1/5
TrustpilotExtremely Poor Experience - Post-Fire Unfair Treatment
My experience with John Shepherd Lettings in Nottingham have been overwhelmingly negative. After a house fire at the property, they have been nothing but unhelpful. Including allowing us access when no safety procedures were done or confirmation it was safe to enter. They expected us to clear the property out of our own pocket, less than 3 weeks after the fire. This also caused confusion with the forensic investigations due to contamination of the scene, especially given that the property was not secured at one stage after key handover.
Ms · 12 August 2025
Agent replied · 14 August 2025
Dear Rachel, please accept our apologies for your experience and thank you for your feedback. We will look into the above to ensure we can better enhance customer experience. If you wish to submit further feedback please feel free to email lily.johnson@johnshepherd.com so we can discuss further. Many thanks, John Shepherd
★★★★★ 5/5
TrustpilotProfessional Property Management
Over the last year Alisha Donaldson at John Shepherd Estate agents has managed our rental property in Harborne. She has been the ultimate professional, always replying promptly to our questions and requests, and successfully managing multiple complex maintenance issues.
Glyn · 22 July 2026
Agent replied · 24 July 2026
Thank you for sharing your experience, Glyn. We are delighted to hear that Alisha has been so professional and helpful in managing your property and that we have been great with our communication throughout. We appreciate your recommendation and look forward to continue to work with you.
★★★★★ 5/5
TrustpilotHouse hunting success!
House searching this year has been a nightmare but 6 days after getting in contact with Joe Ferrar and we'd already put down a deposit for the perfect student house to suit all of our needs. He made the experience easy and unstressful the entire way through and we really owe him for his quick responses and honest answers
Daniel · 20 February 2026
Agent replied · 24 February 2026
Thank you for sharing your experience with us,. We are thrilled to hear that Joe provided you with reliable guidance and made your house search easy. If you need anything else, please feel free to reach out.
★★★★★ 4/5
TrustpilotPleasant viewing experience
I had a viewing today with Alexander Shomari for a cute flat in Birmingham. Alex was friendly and told me everything about the property, which was great! Hopefully I hear back from the team soon. :)
Smita · 15 April 2026
★★★★★ 5/5
TrustpilotSophia was fantastic and made the whole…
Sophia was fantastic and made the whole process incredibly easy!
AMAR · 26 February 2026
Agent replied · 28 February 2026
Thank you for your kind words. We are thrilled to hear she made the process so easy for you. Our team strives to provide reliable guidance and tailored support. If you need anything further, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotProfessional service and helpful team
Professional service and helpful team, particularly Millie Kirby who was incredibly helpful at the end of our tenancy.
Angie · 17 December 2025
Agent replied · 19 December 2025
Thank you for your kind review, we will pass this onto Millie
★★★★★ 5/5
TrustpilotAbbie has dealt with the check out in a…
Abbie has dealt with the check out in a very smooth way. She has kept the communication channel between the landlord and myself open, friendly and professionally. With her professionalism she has turned out a stressful time in a stress free process. Thank you for everything.
Teresa · 28 May 2026
Agent replied · 30 May 2026
Thank you for your kind words Teresa, we are delighted to hear that Abbie provided such professional and helpful support during your checkout process. Our team strives to maintain open communication and reliable guidance, ensuring a stress-free experience. Thank you again for your review and we look forward to supporting you again in the future.
★★★★★ 3/5
TrustpilotNot a huge fan tbh
Not a huge fan tbh I personally don’t think they offer the best service overall I have had to speak to management at times when staff (jayvon) didn’t communicate. But I can’t complain about Abbie she has dealt with everything in a timely and professional manor.
Rachel · 28 May 2026
Agent replied · 30 May 2026
Thank you for sharing your experience, Rachel. We apologise for the communication issues you encountered and appreciate your feedback. We ae glad to hear that Abbie provided you with professional and timely support. Please feel free to reach out to us if you'd like to discuss this further; we value open communication and are here to help.
★★★★★ 5/5
TrustpilotBrilliant even during adversity!…
Although we had some very unfortunate events happen whilst purchasing my new apartment, Turkay was extremely patient and helpful throughout the whole process. Once things started moving in the right direction his colleague Natasha was also very helpful. I cannot recommend John Shepherd enough.
Amanda · 6 February 2026
★★★★★ 1/5
TrustpilotTerrible Service and Complete Lack of Accountability, Avoid at All Costs!
I am extremely disappointed with the unprofessional service provided by John Shepherd, particularly by Kai-Ewan Rodney MARLA and his team. As a tenant, I rely on my property agent to handle issues promptly, but my experience has been nothing short of a nightmare.For over 1.5 months, I have been waiting for my washing machine to be repaired, and despite my numerous efforts to get this resolved, nothing has been done. I’ve sent multiple messages through the Fixflow portal, followed up with emails, and made countless phone calls. Each time, I either receive no response or vague reassurances that lead nowhere. Even when I know Kai-Ewan Rodney is in the office, I’m told he is “unavailable,” which feels like a blatant disregard for tenant concerns.What’s worse is the complete lack of accountability and transparency. I’ve been left in the dark with no clear timeline, and this issue has severely disrupted my daily life. Their neglect shows a complete lack of respect for their tenants and demonstrates how little they care once they’ve secured your business.This level of incompetence and indifference is unacceptable. I will be sharing my experience widely and leaving reviews on platforms like Trustpilot to warn others about the poor service and lack of professionalism at John Shepherd. If you’re considering using their services, think twice, dealing with them has been nothing but frustration and disappointment.
Rocky · 15 January 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
