Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWith a very helpful and focussed…
With a very helpful and focussed approach in dealing with a couple of longstanding repair issues, Dil Gedhu showed her ability to drive things forward in the interests of John Shepherd`s tenants. Thank you, Dil.
Alison · 16 July 2026
Agent replied · 20 July 2026
Thank you for your kind words, Alison. We are pleased to hear that Dil's professional and helpful approach made a difference in resolving your repair issues. We really appreciate your recommendation and remain here for support whenever you need us.
★★★★★ 5/5
TrustpilotTop professionals
Just to say that, in Aleemah Aziz and Alisha Donaldson, John Shepherd have two excellent professionals in their Birmingham office. Courteous, efficient and smart! Thanks to both for their help.
Adam · 17 August 2026
Agent replied · 20 August 2026
Thank you for your kind words, Adam. We are thrilled to hear that our team have provided you with professional support. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 1/5
TrustpilotTassi, but worse
Since Tassi was bought out by John Shepherd, my experience with them has gone rapidly downhill. Maintenance requests and contact form submissions are not actioned, phones are never answered, and if you even get in contact with someone through previous correspondence or guessing their new email address, they'll just stop responding when you've asked them questions.
Jack · 10 July 2024
Agent replied · 13 July 2024
Thank you for your review and we are sorry to hear of your recent experiences. We would welcome further information on your review, and would politely request that you write into the Property Management Director, Chris Blick on chris.blick@johnshepherd.com so further investigations can be conducted.
★★★★★ 5/5
TrustpilotGreat service
Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.
Adrian · 6 October 2026
Agent replied · 7 October 2026
Thank you for your kind words Adrian. We are delighted to hear that our team was communicative and provided reliable guidance throughout your experience. Our goal is to offer professional and helpful support, and we appreciate your recognition of our efforts. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotPauline The Shining Star
Pauline is The Shining Star .
MARIO · 18 February 2026
Agent replied · 20 February 2026
Thank you for taking the time to share such a lovely review. We are so pleased to hear that Pauline provides you with fantastic customer service. We look forward to continuing to support you.
★★★★★ 5/5
TrustpilotPrompt, clear and open communication
Katie Walters was my agent,
Ryan · 26 February 2026
Agent replied · 28 February 2026
Thank you for sharing your experience with us, we are so pleased to hear. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotAleemah Aziz
Aleemah Aziz - A true legend and a star! Always patient, professional and helpful with any challenge that may randomly pop up.
Marlon · 5 October 2026
Agent replied · 7 October 2026
Thank you for your fantastic feedback! We are delighted to hear that Aleemah has been so helpful, professional and supportive. We will be sure to share your kind words with her. Thank you for your 5-star review!
★★★★★ 1/5
TrustpilotDebbie of John Sheppard agency allowed…
Debbie of John Sheppard agency allowed Adam Ali to sublet illegally to innocent residents by the Rotunda in Birmingham centre , and then change the locks, burgle and attack them
Holloway · 14 August 2026
Agent replied · 18 August 2026
Thank you for sharing your experience with us. We are truly sorry to hear about the distressing situation you described. We take these matters seriously and would appreciate it if you could reach out to us directly for further discussion. Our team is here to provide reliable guidance and support and to get any pending matters resolved. We look forward to hearing from you.
★★★★★ 5/5
TrustpilotSimply the best!
As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward to growing our company along side working with her! Thank you.
CC · 6 May 2026
Agent replied · 11 May 2026
Thank you for sharing such a lovely review. We are so pleased to hear about your positive experience working together with Beth and look forward to continuing our collaboration.
★★★★★ 5/5
TrustpilotExtremely fast service and very clearly…
Extremely fast service and very clearly communicated what steps I needed to take. Kelvin was incredibly helpful, would recommend everyone is seen by him if possible!
RM · 11 August 2025
Agent replied · 13 August 2025
Thank you for your review!
★★★★★ 5/5
TrustpilotI’m writing this review to commend…
I’m writing this review to commend Christina. My experience with her was awesome, he has a good customer relations, and responds to my queries with great enthusiasm and quick feedback. She’s so helpful and good at what she does.
Bolaji · 10 June 2026
Agent replied · 16 June 2026
Thank you for your kind words, Bolaji. We are thrilled to hear that Christina provided you with such professional and helpful support. We appreciate your feedback and look forward to assisting you again.
★★★★★ 1/5
TrustpilotBe warned and stay well away
Be warned and stay well away. For context, they were advertising apartments in a block and we were told not to be concerned about the flat number itself when signing the paperwork as they're "all exactly the same" and are going quicky so the number you are given may differ depending on the time the contract is drawn. Here is a drafted email which sums up my experience:Hi [John Shepherd Property Manager]Previously, I had been lied to about the property through the false-advertising as well as verbally (with the property being advertised/listed online as having 2 bathrooms, being told I am paying for two bathrooms, being shown 2 bathrooms during the viewing, but being given a number 7, a flat I was never shown with 1 bathroom on move-in day) but for which I have not pursued legally due to the contract stating flat 7 at the time of signing and for the sake of minimising stress. I did already bring this up on move-in day, first via phone-call and then via email to one of your colleagues.The advertising, as well as the organisation told me I would have on-site parking. You are now accepting that this too was another example of false advertising and mis-selling as my particular landlord for the property you chose to give me in the end does not have a parking space associated. This again shows a lack of transparency and that all the flats are not the same misleading me again.I have attempted to be extremely reasonable despite the opaque responses and misinformation involved, and find myself being pushed into taking further action.I know you may not personally have been involved some of what I have mentioned above, however you are managing the property and representing your organisation.Please also let me know in writing if there is nothing further you are willing to do as an organisation to resolve the matters stated above without the involvement of external parties.Kindest regards,[Name hidden]
IbnNM · 6 November 2024
★★★★★ 5/5
TrustpilotHave been renting for 7 years using…
Have been renting for 7 years using this agency, always my point of contact being Gita Patel, who’s been extremely supportive whatever the circumstance. Highly recommend their services.
Thank you!
Ina · 11 August 2026
Agent replied · 14 August 2026
Thank you Ina, for sharing your wonderful experience with us. We are delighted to hear that Gita has been such a supportive point of contact for you throughout. We appreciate your recommendation and look forward to assisting you further.
★★★★★ 5/5
TrustpilotLeah M from the Mere Green office- what…
Leah M from the Mere Green office- what can I say!! She has been the epitome of good customer service!! I can say that she does what she says she will do , when she says she will do it; keeps you updated, even if the news isn’t brilliant; is professional but very approachable.
Jules · 11 February 2026
Agent replied · 14 February 2026
Thank you for sharing your experience with us. We are so happy to hear that Leah provided you with reliable guidance and turned a challenging situation into a positive outcome. We strive to be professional and communicative, and it's wonderful to know that Leah's approach has made a difference for you. We look forward to continuing to support you!
★★★★★ 5/5
TrustpilotVery pleased with the service!
As a tenant, I have recently reported two issues. I am very pleased with the support from Christina Tzemanaki at John Shepperd, who was highly efficient, professional, always available, and communicative. Their contractors were also professional and communicative. All the issues were dealt with swiftly. I strongly recommend this company to any tenants.
Mr · 18 February 2026
Agent replied · 20 February 2026
Thank you for sharing your experience. We are delighted to hear that Christina provided you with professional and helpful support. We appreciate your recommendation and are here for any further assistance you may need.
★★★★★ 1/5
Yell!!!NEGLIGENCE REDEFINED: TENANT SAFETY IGNORED!!!
I am on Day 50 of living in a John Shepherd managed property that is unfit for human habitation. Since 9th Feb, a severe structural leak remains active and unresolved. The agency’s handling is a disgrace. I am currently forced to live with: Electrical Hazards: Water leaking through light sockets; I’ve witnessed sparks twice. Safety Risks: The only ‘fix’ was removing light bulbs. One side of my living area is in the dark, making it impossible to see the constant flooding. Injury: Due to poor visibility and wet floors, I have suffered a physical slip injury. Outrageous Demands: Manager Melissa Cannon claims it is my ‘contractual duty’ to clean this structural flood. I am an unpaid maintenance worker for a defect I didn’t cause. For 2 weeks, the agent has stalled on a rent rebate, hiding behind ‘business formal’ scripts while I pay full rent for a hazard. They prioritize the landlord over my safety. Avoid this agency at all costs.
SaishJ-1 · 30 March 2026
★★★★★ 5/5
TrustpilotThomas Francis attended to me from the…
Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.
Charles · 11 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience Charles. We are delighted to hear that Thomas provided you with professional and reliable guidance and able to provide you with such great support throughout your journey. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent property management services
Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.
J · 10 July 2026
Agent replied · 14 July 2026
Thank you for your kind words J. We are so pleased to hear of your experience working with Reemi and that we have gone above and beyond to support you through your journey. We appreciate your recommendation and we remain at your disposal for any further assistance you may need.
★★★★★ 4/5
TrustpilotTeam members
sue has been really great, shes looked after me since I moved into the flat & I couldn’t be more thankful. She’s always there for support & very commutative
Mia · 12 August 2026
Agent replied · 14 August 2026
Thank you for sharing your lovely review for Sue in our Redditch branch! We love to hear this feedback for our team and appreciate you taking the time to share.
★★★★★ 5/5
TrustpilotThank you Miss Lara Soars-White
I want to express my gratitude to Miss Lara Soar-White, Head of Region of John Shepherd. She is very helpful to solve the outstanding energy bills due from the tenant of my apartment. Great job 👍🏻
Yee · 23 June 2026
Agent replied · 24 June 2026
Thank you for your review - We really appreciate your kind words and positive feedback about Birmingham especially Lara. Thank you again and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotAmazing Agents
I used John Shepherd Collection to sell my house, and they were exceptionally professional, friendly, and skilled. Selling a house in a challenging market is difficult, but they persevered and provided excellent advice throughout the process. Harry Moore was exceptional, and when he was unavailable, Natasha Anklesaria also did a fantastic job. I would wholeheartedly recommend Harry and John Shepherd Collection estate agents for any future property sales.
Mr · 31 March 2025
★★★★★ 5/5
TrustpilotThank so much to Kelvin Zakeyo
Thank so much to Kelvin Zakeyo, he’s been the best sorting everything for us even with us wanting to move in asap and sign last minute. He’s really helpful and very quick to sort things. Made everything smooth and easy. Really good at what he does and super friendly/easy to communicate with. Thank you!
Amy · 4 September 2025
★★★★★ 5/5
TrustpilotHad a fantastic experience using this…
Had a fantastic experience using this agency and especially their agent Reemi who was on hand to walk us through everything and answer any questions we had
Ibrahim · 20 August 2026
Agent replied · 25 August 2026
Thank you for your kind words Ibrahim. We are delighted to hear you had a fantastic experience with Reemi who has been able to support you through your journey. We appreciate your trust and look forward to assisting you again in the future.
★★★★★ 4/5
GoogleWe bought our current house through Brockenhurst 17 years ago and, therefore, decided to use them again for our sale. We have been mostly happy with the service we have received from the team. Michelle has been fantastic in keeping us informed at every stage of the, sometimes stressful, process. Thank you.
Vicki · 3 August 2024
Agent replied · 3 August 2026
Thank you for your long-standing trust in Brockenhurst. We're pleased you've been mostly happy with our service during your recent sale. Michelle's dedication to keeping you informed throughout the process reflects our commitment to client care. We appreciate your feedback and thank you for choosing us again after 17 years.
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