Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTracy Savidge - top property manager
Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.
Daniel · 12 September 2024
★★★★★ 4/5
TrustpilotThank you Christina you are a star! …
The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist.
Jane · 13 April 2026
Agent replied · 16 April 2026
Thank you for sharing your review with us. We apologise for the delays and the damage caused to your flat but we are pleased to hear that Christina was able to provide helpful support and ensure the claim was resolved. Thank you again and we look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotEasy to contact and good communication…
Easy to contact and good communication with staff. Communicated with aleemah who was prompt with responses and made vacating easy!
Rohan · 19 September 2026
Agent replied · 30 September 2026
Thank you for sharing your wonderful 5* review for Aleemah, we love to hear of your great experience!
★★★★★ 5/5
TrustpilotMy five stars go to Reemi Yasmin for…
My five stars go to Reemi Yasmin for helping me find the right tenants, thank you for your support, I really appreciate it x
Karin · 24 August 2026
Agent replied · 26 August 2026
Thank you for your kind words Karin. We are so pleased to hear that Reemi provided you with helpful support in finding the right tenants. Our team is dedicated to offering reliable guidance and building lasting relationships. If you need anything else, please don't hesitate to reach out to us, we are always happy to help.
★★★★★ 2/5
Trustpilot2 painful years
I’ve been with them for 2 painful years. They do not have your best interests at heart. Shabby post inspection left me with £300 of repairs, if there is an issue they choose inflated contractors costs for ease, rather the looking for a practical, cost effective option. Need a speedy email response… maybe in 7 days. Never again
Emily · 3 December 2025
Agent replied · 5 December 2025
Thank you for your review Emily, could you please share property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
★★★★★ 5/5
TrustpilotSupportive Rental Agent
We have had a very supportive relationship with John Shepherd in the rental of our property. They were excellent in the resolution process ensuring both parties were represented correctly and the best outcome was reached. I would definitely use them again.
S · 22 April 2026
Agent replied · 11 May 2026
We appreciate your kind words! We're happy to hear that you felt supported during the rental of your property. Thank you for your review and we look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotSpecial thanks to mohammed Ibrahim for…
Special thanks to mohammed Ibrahim for providing and showing the property and providing all thr minute details. Really happy and appreciate and thanks for the service of John shepherd.
Gourab · 18 July 2026
Agent replied · 20 July 2026
Thank you for sharing your wonderful experience, Gourab. We are thrilled to hear that Mohammed provided you with such helpful and detailed service. Your appreciation and recommendation means alot. If we can help with anything further, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotHarry Moore was the reason for my 5star…
Harry Moore was the reason for my 5star rating.Harry was the complete professional in every way.Having dealt with agents up and down the country Harry stands out head and shoulders.Attention to detail speed of response advise and sheer determination to see the sale through
John · 22 October 2024
Agent replied · 1 November 2024
Thank you for sharing such a wonderful review! We’re thrilled to hear that Harry’s professionalism, attention to detail, responsiveness, and commitment made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotGreat service
Tina is my property manager - excellent, responsive and empathetic!
Vishnu · 26 November 2025
Agent replied · 29 November 2025
Thank you for your review of the service received. Your feedback has been given to Tina 🙂
★★★★★ 1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Merin · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
★★★★★ 1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Merin · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
★★★★★ 5/5
TrustpilotGreat Service
Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.
Paul · 17 March 2026
Agent replied · 19 March 2026
Thank you for your kind words. We are glad to hear that Sue has been so helpful and professional in managing your properties. If we can be of any further support, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotWe are very happy with John Shepherd's…
We are very happy with John Shepherd's property management team, a new boiler was installed promptly and with no hustle. Alisha Donaldson, Property Manager, is always helpful and keeps us informed.
Jim · 30 June 2026
Agent replied · 1 July 2026
Thank you for your wonderful feedback! We are so pleased to hear of your experience working with Alisha. We really appreciate your recommendation and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotLetting
Lara runs a very efficient letting service from the Birmingham office. She helped with the removal of a problem (non paying) tennant and recovery of funds. She is always available and helpful.
Alex · 22 June 2026
Agent replied · 24 June 2026
Thank you for your lovely review. We are so pleased to hear about the efficient service and support you received from our team and Lara. We appreciate you taking the time to share your review.
★★★★★ 5/5
Trustpilot5 Stars
I have been a landlord and contractor for Tracy for many years. She's trustworthy and honest which is essential in the lettings game.
Expert · 22 August 2026
Agent replied · 25 August 2026
Thank you for taking the time to share your review for Tracy and for trusting in us over the years. We pride ourselves on being trust worthy and honest within the industry and are glad to hear of your positive experience working with us. Thank you again and we look forward to supporting you further.
★★★★★ 5/5
TrustpilotReally happy with the customer service…
Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.
Meme · 9 September 2026
Agent replied · 15 September 2026
Thank you for your kind words Meme. We are really pleased to hear of your experience with Lara and we are glad we were able to resolve your fire alarm issue quickly. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotEllie & matt thank you excellent…
Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay
Maskeen · 20 August 2026
Agent replied · 25 August 2026
Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.
★★★★★ 5/5
TrustpilotSophia has been so helpful from day…
Sophia has been so helpful from day one. She understood everything I needed and was so quick to help me secure a flat. Communication has been great and lovely customer service. Thank you.
Charlie · 6 February 2026
★★★★★ 1/5
TrustpilotRude and stuck up
Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious
Delina · 11 September 2026
Agent replied · 15 September 2026
Thank you for sharing your review with us, Delina. We are very sorry to hear that your experience has not met expectations and that our communication has fallen short. Unfortunately, we have been unable to locate your details within our system. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns.
Please could you contact usdirectly at laura.heaven@johnshepherd.com so that we can investigate this further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
★★★★★ 5/5
TrustpilotPrompt to my request and always finding…
Prompt to my request and always finding lasting solutions too
Especially to Gita , my property Manager.
Thank You .
Olanike · 3 September 2026
Agent replied · 5 September 2026
Thank you Olanike for your kind words. We are delighted to hear that our team, especially Gita, has been helpful and communicative in finding lasting solutions for you. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotThank you Tina
Tina is always helpful, efficient and friendly! Thank you!
Angela · 20 November 2025
Agent replied · 11 November 2025
Thank you Angela for your lovely feedback
★★★★★ 5/5
TrustpilotVery happy with Reemi as my property…
Very happy with Reemi as my property manager. She is responsive and easily contactable.
Overall satisfied with John Shepherd Estate Agents.
Syed · 27 August 2026
Agent replied · 29 August 2026
Thank you for taking the time to share your 5* Review! We are so pleased of your experience working with Reemi and our Birmingham team. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotFaye Nichols
Faye Nichols managed to sort out/respond to 2 items of concern for which I had received NO response from the 2 parties I had messaged.
Hazel · 31 July 2026
Agent replied · 4 August 2026
Thank you for sharing your experience, Hazel. We're delighted that Faye was able to address your concerns and get them resolved quickly, despite your challenges prior. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotBeen a tenant with John Shepherd for…
Been a tenant with John Shepherd for over 7 years with no issues and recently moved into our second property with them, any repairs have always been dealt with promptly and efficiently, and staff always respond quickly and couldn’t be more friendly or helpful. Sam at Burton branch is amazing, extremely trustworthy and genuine and always willing to help as best as she can. Can’t fault anything.
Emily · 11 August 2025
Agent replied · 15 August 2025
Many thanks for your review, Emily. Your feedback will be given to the team and is much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
