Trusted Agent profile · Birmingham
Verified
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI have a number of properties in Birmingham, and due to the fact I live out of town I needed a reliable estate agent to help me rent out these properties. I looked no further than John Shepherd. Lily and Drew did an excellent job for me, very quick and reliable. Needless to say I'll be using them again.
1/5
GoogleAvoid this company. Charging nonsense cleaning fee when ending the tenancy
5/5
GoogleLily Johnson is professional, courteous and efficient.
5/5
TrustpilotI am really content with the services…
I am really content with the services of Lily Johnson from John Shepherd for almost 6 months now. As an oversees owner a good property manager is key, and she definitely is! This way it is as hands off as possible!
1/5
GoogleAvoid! John Shepherd give contractors your keys despite having no written proof that …
5/5
GoogleFrom Start to finish, Emilie and Maggie in the Birmingham City Centre office were professional and beyond helpful. Without their advice, knowledge and support I would have had a very different experience. I’m so glad I chose John Shepherd. If MD’s read this - I hope you know what a credit Maggie and Emilie are to your business!
5/5
GoogleMegan was very helpful today😊, got everything sorted out …
5/5
TrustpilotFriendly, efficient and helpful
Very helpful, friendly and efficient service from Lily in managing properties and handling transfer over from previous agents. Thank you. Very much appreciated.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotJohn Shepherd has been helpful in the…
John Shepherd has been helpful in the process of me renting a property, especially the letting consultant Megan, from the first day of our meeting has been very understanding and ready to answer questions and also advice were necessary.
1/5
GoogleTrying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too. They have had a major leak in the flat they are agents too and basically told me …
1/5
GoogleThis is probably the worst letting agency in the city. The staff is extremely unhelpful, arrogant and ridiculously rude. I let an apartment in Jewellery Quarter with them and I have ended up with the worst possible experience in my 5 years …
2/5
GoogleThis agency is not recommended for students, they take advantage of your lack of knowledge & abuse their power. Kai - the property manager was very argumentative over the phone when trying to deal with a situation, he is not very helpful. …
5/5
TrustpilotWe had Destinee Rowe as our estate…
We had Destinee Rowe as our estate agent for our rental property in Harborne. She was very professional and dealt with our requests in a timely fashion. John Shepherd have been easy to contact and responsive with updates and repairs to the property. We are very happy with the service we have received.
5/5
TrustpilotExcellent service.
The process was made so much easier as we had regular updates from the team at John Shepherds including Shannon and Natalie Watkins. They were proactive, helpful and always contactable to answer any queries
3/5
TrustpilotCould not login easily
Could not login easilySorry - this review was unintentional. Please ignore my review.
Can you advise what portals you are trying to log in as we are the estate agents and have staff members to assist .Kind regards,
5/5
TrustpilotLauren and Katie have been instrumental…
Lauren and Katie have been instrumental in finding me the perfect home. Both have been diligent, professional, supportive and prompt. From the start of the process to the finalisation, Lauren and Katie have exceeded all expectation. I cannot thank them enough. Thank you for your help. Highly recommend these ladies from John Shepherd.
5/5
GoogleI have John Shepherd let out and manage 2 of my rental properties. I've had a great experience with Rajak, who has returned my faith in Letting Agents/Property Managers (after poor experiences with other companies in the past).
5/5
Trustpilot5 STARS!!!
As a first-time buyer, I have valued Turkay’s kindness, patience and professionalism. Always responsive and super helpful! 5 STARS 🌟🌟🌟🌟🌟S.Mills
5/5
TrustpilotWe wrer lucky to have John Shephered…
We were lucky to have John Shephered with us, especially the letting consultant, Nelly. From the first day of our meeting, she has been very understanding and ready to answer questions and also advice were necessary.
5/5
TrustpilotLetting
We were getting desperate/close to being homeless, the staff jumped in and found us somewhere to live very quickly and it is lovely. Emily and Jamie are a credit to the firm
5/5
TrustpilotPositive experience
LILY in particular was very helpful she was polite and always respectful towards me. The references took a while to complete due to my own circumstances. Lily understood this and supported me so i was finally able to obtain the house i had chosen. Great customer service and a truly lovely lady.
1/5
GooglePlease don’t trust the at All They are big lier …
5/5
GoogleDrew and Lily have been very patient and diligent in helping us to find a suitable tenant for our JQ apartment. They have been enthusiastic and passionate about the accommodation and always kept us in the loop about viewings and questions about the property. They are a joy to deal with as first timer landlords.
5/5
GoogleLily Johnson came to our rescue when our new tenant backed out after 2 months due to the COVID-19 Pandemic. Lily found us a new tenant within days and has handled all of the handover paperwork very efficiently. We will definitely go back to Lily for our next tenant. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
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