John Shepherd Birmingham reviews

★★★★★ 5/5

Trustpilot

Would Recommend- Four Oaks Branch

Positives: they were very quick to get back to me when I applied for the flat I’m renting . Communication has always been very quick and efficient. Any issues I have had so far in my flat have been dealt with straight away. I would like to mention Leah who has been a star dealing with any queries and issues right from the very beginning. Leah is definitely a precious commodity to John Shepherd and the reason why I feel so comfortable and looked after during my tenancy. Leah is lovely and incredibly efficient at dealing with issues. Nothing is too much for her: I am feeling happy and very settled in my flat . ConsThe only issue I had , which is not John Shepherd’s direct fault, is the company they use to check references, Goodlord. I found it virtually impossible to speak to a human being. You can use the webchat. However , you “speak” to a bot after 5pm which proved a waste or time and it was incredibly frustrating. They use a software to collect information and documents and it is a straight forward if you upload exactly what they ask for. In my particular case , I have 2 different employers. One of them , BCC, had not issued payslips for the last 2 months ( they are revamping their payroll system and having issues with this) . So I wasn’t able to provide Goodlord with April and May payslips from 2 of my jobs as I didn’t have them. I emailed them via the Bot to inform them of what was happening. Someone from Goodlord left a message on my phone, suggesting to upload my work contracts and a letter from my employers, so I followed their advice and uploaded all the information as per requested. A few days later I was informed by John Shepherds that my salary did not match what I had stated in my forms when applying for the property ( Goodlord passed the information onto them)It was obvious that Goodlord was not looking at the contracts and extra information I had uploaded. They were still only taking into account the salary they could see from the payslips. The effort made to explain the situation, the contracts, the employers letter and the bank statements were not being taken into consideration. A simple 5 minute call with a human being would have been in enough to sort the issue out. In the end Sam from John Shepherd ,got in touch with them and sort it all out for me. It all got sorted out in the end but all the stress would have been avoided by speaking to a human being and not to a bot.

Viv · 24 June 2022

★★★★★ 5/5

Trustpilot

Very patient reliable and helpful…

Very patient reliable and helpful throughout the process

Hell · 12 May 2026

★★★★★ 5/5

Trustpilot

Had a great experience getting my…

Had a great experience getting my property ready and rented in a short period of time. Michael Nabarro was very helpful and efficient throughout the process.

Annie · 20 March 2024

★★★★★ 5/5

Trustpilot

Amazing estate agents

John Shepherd estate agents are one of the best. Our application was easy, well-coordinated and stress-free. The staff are all professional and helpful, but Lily is outstandingly amazing. The apartments itself is what you see, what you get. We did an online viewing, and we decided to pay for the flats. We were happy when we saw the apartment physically. I will definitely recommend them to anyone.

Ayodele · 26 August 2023

★★★★★ 5/5

Trustpilot

Quentin Lee from John Shepherd

Quentin Lee from John Shepherd had been very helpful since the first I contacted him, we were looking for a loft studio in Birmingham which is really popular there. Mr Lee never gives up, the properties are running out fast, after two weeks of hard work by Mr Lee we now have a sweet dream home. I really recommend and enjoy using this company’s service and Quentin Lee from John Shepherd will never disappoint you!

FUNG · 20 February 2024

★★★★★ 5/5

Trustpilot

I am a first time renter and so was…

I am a first time renter and so was apprehensive at first with the process with it being around Christmas and also during these unprecedented times. However Brendan was extremely helpful and answered any questions I had, very responsive, and updated me throughout the process. I can’t recommend him enough, or John Shepherd as a company.

Liam · 24 November 2020

★★★★★ 5/5

Trustpilot

Excellent customer service from Lettings team

I would like to offer my sincere thanks to Ailish and Rickie in the lettings team for all of their hard work and perseverance in securing my new tenant. Despite all of the obstacles in play due to COVID, they showed completed professionalism and commitment throughout and have been a pleasure to deal with.Many many thanksChris

Chris · 20 November 2020

★★★★★ 5/5

Trustpilot

I’ve recently moved in to my new rental…

I’ve recently moved in to my new rental property thanks too Brendan Pearce of john Shepard’s .Brendan was really helpful through all the stages we needed to fulfil and was always on the end of the phone to talk us through any problems . I wouldn’t hesitate To recommend john Shepard and obviously Brendan ...thanks guys

Michael · 18 November 2020

★★★★★ 1/5

Trustpilot

This is the worst place for tenants and…

This is the worst place for tenants and landlords❗️I did the application to rent a house (15 cherry walk) and I sent all the documents that I had to sent like payslips, p45, p60 and they took 4-5 weeks to proceed. The last thing they asked me is to give them access through a link to my online banking, this seem more like a fraud so be careful people. This people keep the properties of landlords on purpose for months and not renting them out as soon as possible so the landlords can pay their mortgage. If someone wants to rent a house don’t try it here because they’ll keep a deposit and make you wait a long time and they’ll find something so you don’t get a refund, so is not worth it the wait and for the landlords who want to rent out their property don’t waste your time here.

El · 26 September 2023

★★★★★ 5/5

Trustpilot

Akeem has been so helpful

Akeem has been so helpful. He really helped my renting experience, he found me a great new flat after having to leave a previous one and went above and beyond to meet my needs.His communication between myself and the Landlord was handled very professionally and all made to be very easy! I am super impressed and really glad I have l continued renting with John Shepherd, Akeem really contributed to that.

Jessica · 10 March 2023

★★★★★ 1/5

Trustpilot

My poor experience with John Shepherd was…

My experience with John Shepherd was nothing short of frustrating. From the moment I engaged with them, it was evident that their primary focus was on making a sale, and they were incredibly pushy about it.To add to the annoyance, they consistently addressed emails to me incorrectly, which demonstrated a lack of attention to detail and professionalism. It felt like they were more interested in closing deals than in providing a smooth and respectful customer experience.Overall, my interaction with this estate Agents' was marked by pushiness, careless communication, and an overall poor experience. I would caution anyone looking for a more client-focused and respectful real estate agency to steer clear of them.

No · 23 September 2023

★★★★★ 4/5

Trustpilot

Student Portfolio Experience

Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined.

Spindlewood · 16 January 2026

★★★★★ 5/5

Trustpilot

Excellent service

We have recently relocated from South Africa to Birmingham. In trying to secure a rental, I had called many agents and Smart Homes-John Shepherd Lettings was an agency that stood out from the rest. Hannah was extremely welcoming and friendly and she was most helpful in arranging viewings. Alan was also very professional and very helpful. I would highly recommend John Shepherd Agency. They aided us in adjusting in a big new city and for this wonderful treatment, we are grateful.

Tasneem · 28 February 2022

★★★★★ 1/5

Trustpilot

This is a very bad company

This is a very bad company. I had a bad experience with them. They don't know how to deal with tenants. Once I spoke to one of them ( I can give the details of this person and the brach), she shouted at me. If you have a problem with them, they don't tell the truth. If you see an adv for accommodation from them, please don't contact them even if the house/flat is very good. You will face a lot of problems after you sign the contract. They will cause a lot of trouble to you. I dealt with many agents (around 3) and this is the worst one. If you need more details about them just comment and I will tell the whole story

H · 19 September 2023

★★★★★ 1/5

Google

In the process of finding a flat. Application filled in and suddenly I’ve been ghosted. I have sent countless emails but no replies

Mustafa · 16 December 2025

★★★★★ 5/5

Trustpilot

Big thanks to Kai Rodney and Cheryl…

Big thanks to Kai Rodney and Cheryl Quinney at the Birmingham city center office! I’ve been with John Shepherd about five years. The team consistently go above and beyond to deliver outstanding service. They are exactly what I’m looking for as a landlord - responsive, accountable, proactive, willing to go the extra mile to deal with complex challenges, just brilliant! Thank you Kai and Cheryl!

Mike · 11 August 2023

★★★★★ 5/5

Trustpilot

Happy customer!

We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.

Vicky · 23 March 2025

★★★★★ 5/5

Trustpilot

John Shepherd Birmingham especially Vijay

Much thanks to Vijay, John Shepherd Birmingham, who has helped us immensely. Staff at John Shepherd Birmingham has made our renting experience very easy.

LL · 4 March 2024

★★★★★ 5/5

Trustpilot

Definitely recommend!

I had a viewing with Jack and he was so helpful! Jack was so friendly and answered all my questions and took the time to explain certain things to me. He was so approachable and friendly yet professional. I would definitely recommend John Shepherds to all my friends and family and recommend Jack personally!

Molly · 16 November 2020

★★★★★ 5/5

Trustpilot

Great sale in a difficult market

Jack Richardson and his team were excellent in handling the sale of my mother's retirement apartment as these are not easy to sell on the resale market. They organised professional photos ( not just estate agent photos) and wrote a text which brought out the strong selling points of the apartment. Their knowledge of the market, contact list and market advice was key to the sale of the apartment.Thank you very much Jack and Natasha

Martin · 23 July 2022

★★★★★ 1/5

Google

Avoid them at any cost. Worst estate agent in the UK

Roy · 16 March 2026

★★★★★ 5/5

Trustpilot

Great help from Quentin

I had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!

Mub · 19 March 2024

★★★★★ 5/5

Trustpilot

Quentin was a huge help to throughout…

Quentin was a huge help to throughout the process. He guided us through the application process and made it smooth for us.

Oluwanifemi · 15 March 2024

★★★★★ 5/5

Google

Elisha and Megan from John Shepherd were really helpful with my move in process. Prompt with communication and support. It was all a smooth process.

Umair · 11 November 2025