John Shepherd Birmingham reviews

★★★★★ 5/5

Trustpilot

Highly recommend

We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.

Mrs · 18 January 2021

★★★★★ 5/5

Trustpilot

Very helpful and informative

Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!

Nat · 27 November 2020

★★★★★ 5/5

Trustpilot

Lauren Foster top for customer care

Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David

David · 8 July 2024

★★★★★ 5/5

Trustpilot

Great service and communication

My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.

Natasha · 12 October 2020

★★★★★ 1/5

Trustpilot

This is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…

This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!

Shihui · 16 February 2023

★★★★★ 5/5

Google

Friendly and efficient service from start to finish. All worked like clockwork and loving living in our new home great set of staff

Will · 11 October 2025

★★★★★ 5/5

Google

Had a great experience viewing an apartment with Maggie. She was polite, courteous, knowledgable of the area and actually sold the benefits of the property (as opposed to a lot of agents who just tell you what room you're standing in (I know I'm in the kitchen, thanks!). I also spoke to Emilie on the phone who had a professional manner, was friendly and most helpful. I ended up purchasing the property so thank you very much. Keep up the good work! Update: Following a sprucing up of the property we decided to have JS find tenants for us too. Lily was looking after us and did a find job. With so much competition for apartments in the price bracket we were listing in, we thought it would be months before it was rented out. However, only a few weeks later it's now occupied at the price we adked. Thank you so much! Lily was courteous, efficient and did her best to get everything done. She was also extremely patient with me being not so quick to get back to her. Thanks again, would certainly recommend your team. 🙂

Marc · 26 August 2020

★★★★★ 5/5

Google

Have been extremely pleased with the care and attention from the staff at Birmingham City Centre branch. They are all really helpful whenever we ask advice or have any problems. Had a lot of help from Megan and lily as we moved into our new property, and Charlotte Ford has been a star when it comes to seeking advice and getting any issues resolved and any repairs fixed as soon as is able. Thank you all so far, extremely grateful! Julia and John.

Julia · 26 August 2020

★★★★★ 5/5

Google

John Shepherd managed the sale of my apartment, which due to an uncertain market at the time wasn’t a particularly straightforward sale. I’m happy to say I felt well taken care of throughout. Their advice was always well informed and well considered and their service and professionalism was consistently excellent - from Maggie at the earlier stages and then Emilie later on. In particular the way Emilie handled a number of unexpected issues from the buyer side was particularly impressive. We had productive and candid conversations and it was always clear to me what was happening. There was also a lot of thinking outside of the box from Emilie to get things back on track! At the 11th hour there was another issue from the buyer and the sale looked certain to fall through. This is where Emilie really came to the rescue. I gather this took some very delicate conversations with the buyer and their solicitor but somehow she managed to turn it around. Selling a home is a very emotive experience and in the wrong hands can be a nightmare. I wouldn’t hesitate to use John Shepherd again. You can never control every aspect of the process but having the right expertise, experience and customer service ethos on your side makes all of the difference.

Darren · 26 August 2020

★★★★★ 5/5

Google

I rented my flat through John Shepherd and they have been very professional during the 4 years I have been living there. I had a few maintenance problems in my property and they always provided a fast solution. I recently have ended my tenancy with them, and the process has been very smooth and Charlotte has been always in contact with me for everything even during Covid-19. In conclusion, and comparing with my friends's experiences with other Estate Agents, I definitely recommend them.PositiveProfessionalism

Alba · 26 August 2020

★★★★★ 5/5

Google

I wanted to write this once I’d settled in the flat i am renting. My experience with John Shepherd- Birmingham has been nothing but a bliss. If i could give more than 5 stars i would! From viewing the property i dealt with both Megan and Lily Johnson and they were very professional, patient and understanding, I cant fault either of them. Communication was fast and any questions i had were dealt with in a timely manner. Having rented from other agencies which shall not be named, I will say that i was caught off guard as i was dreading the whole process due to bad experiences I’ve had in the past. I strongly recommend John Shepherd to anyone out there. Thank you Lily and Megan!!PositiveResponsiveness, Professionalism

Blessing · 26 August 2020

★★★★★ 5/5

Trustpilot

Renting Experience

Recently rented my first place as a professional with John Shepherd and they have been extremely supportive, answering all my questions. I really want to thank Megan Johnson for making the process of renting really easy and supporting me through the process. I would highly recommend anyone renting a flat in Birmingham to speak to John Shepherd lettings.

Aryan · 7 August 2023

★★★★★ 5/5

Trustpilot

Purchasing a property.

Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).

Leia · 20 May 2024

★★★★★ 5/5

Google

Recently rented my first place as a professional with John Shepherd and they have been extremely supportive, answering all my questions. I really want to thank Megan Johnson for making the process of renting really easy and supporting me through the process. I would highly recommend anyone renting a flat in Birmingham to speak to John Shepherd.

Aryan · 26 August 2023

★★★★★ 1/5

Trustpilot

Abusive staff, all round bad company.

Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.

Daniel · 24 January 2023

★★★★★ 5/5

Trustpilot

Lauren Foster

Lauren Foster has been managing my Birmingham apartment and has done a great job of chasing suppliers and tenants for information to get issues resolved. She is courtious, responsive and always willing to go the extra mile. She is a credit to the company.

Julia · 30 May 2024

★★★★★ 5/5

Trustpilot

There isn’t a better estate agency team…

There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!

Chloe · 13 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service from Jack Richardson

From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.

Oliver · 12 November 2020

★★★★★ 5/5

Trustpilot

We recently rented an apartment through…

We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.

Olatunde · 16 January 2024

★★★★★ 1/5

Trustpilot

One of the worst letting agent! Colmore street birmingham branch

One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.

Sam · 18 November 2022

★★★★★ 5/5

Google

I needed to urgently move out of my living situation so I approached John Shepherd about their new apartments. Lily was the main person who dealt with me and helped with all the details regarding the move, and was extremely helpful. The move was completed as soon as it possibly could be once all paperwork and payments were complete, and I couldn’t be more content with everything now. Thank you, could not recommend John Shepherd more!

Talitha · 27 December 2020

★★★★★ 2/5

Google

.Property was tenanted without our consent (found out someone moved in from the building manager of the apartment !) References were from a friend and a brand new employer, the agency staff continually swapped due to multiple leave periods, and overall the communication was defensive and experience was poor. Avoid if you are a first time or overseas landlord. We have complained to management but have had no response and the agency took the full fee out even though we expressed concern around the entire process.

N · 27 August 2019

★★★★★ 5/5

Google

I have been renting a flat with John Shepherd for the last two years and have had nothing but positive experiences. Any issues with the flat have been dealt with as soon as I've reported them and everyone I've spoken to has been professional and responsive, especially Lily and Charlotte who I have had the most contact with. Great customer service and I would recommend this estate agent if you are looking to rent somewhere.PositiveResponsiveness, Quality, Professionalism

Bethany · 26 August 2020

★★★★★ 5/5

Trustpilot

A very smooth and fast process to the…

A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam

A · 9 August 2024