John Shepherd Birmingham reviews

★★★★★ 1/5

Google

A tenants perspective - from a year at a flat in Harborne, Birmingham. Slow to reply to emails. Passive aggressive during correspondence. Unhelpful and frequently 'out of office'. Aloof and will not chase matters with the landlord. Appalling lack of courtesy in providing updates. When trying to book viewings post-covid we had frankly disgraceful service, outright rude staff operating the phones, promising to return calls and ignoring you. They were saved by Janusz - he was the only member of their team with any manners, replied swiftly, was friendly and helpful - thank you Janusz! Once in the flat, they clearly had not cleaned or even inspected it - with the flat littered with rubbish, previous tenants items, cobwebs and an actively leaking ceiling. They were also distinctly unhelpful throughout the tenancy, for example we waited over 2 months for them to replace our broken washing machine - they tell you what you want to hear over the phone / email and then do not action anything. We thought we wouldn't have to deal with them anymore at the end of our tenancy but we are still awaiting our deposit back after ending the tenancy 2.5 months ago. No disputes, just emails asking for our payment details then silence for weeks on end. We've had to submit a dispute which will hopefully get this resolved. Would definitely not recommend their company to friends or colleagues. An absolute disgrace to the services sector in the UK.

Mantegh · 26 August 2023

★★★★★ 2/5

Google

My experience with Johnshepherds is a terrible one, I moved in to a property they were managing 3 months ago, the cleaning was messy and the house was looking scruffy, there is a damp and mould with repairs to be attended to which is yet to be done despite writing to them about it. My wife complained on the heating and power outage which she wrote to them on their portal and also placed a call immediately because it was freezing cold that day and we informed them that we have little kids. They tried solving the problem via a video but it wasn’t successful, we had to move out to sleep elsewhere. They only sent out a contractor 8 days after our complaint, and we were charge £150 as a call out charge. The staff that was managing the property lacked email etiquette and her senior colleague was rude and sound arrogant over the phone. I started searching for another property to rent because I couldn’t deal with their rude and unprofessional correspondence. Fortunately a new property manager by name Vijay, recently came to inspect the property, the guy was really great, he is very professional to the core, he introduced himself as the new property manager and genuinely apologize on behalf of Johnshepherds. He encouraged me not to quit and promise to ensure that all of our complaints are attended to promptly and even if nothing is done he will keep us updated and try his best to see we have good customer service. Drew is also an exceptional senior property manager with Johnshepherds he has been helpful and professional to me.

Abdulrasheed · 26 August 2023

★★★★★ 5/5

Trustpilot

Dealing with both Jordan and Faith was…

Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldn’t recommend enough.

Benjamin · 19 December 2025

★★★★★ 4/5

Trustpilot

Professional service - would recommend!

I have been very impressed with the service received at John Shepherd whilst arranging my letting for a new flat. Both Drew and Claire have both been extremely helpful and professional. There is a real thoroughness and professionalism to the service I’ve received. I felt very confident in the whole letting process. My only critiques would be that the professional cleaning that the previous tenant was meant to do had not been carried out and a smoke detector that was bleeping whilst viewing the property had not been fixed when I moved in approx 2 months later. Also the references AI chat system they use via Goodlord is a little bit hard to use and crashed a couple of times when I used it. However, any issues I’ve had John Shepherd have been very helpful- especially Drew. Would definitely use them again to let or to buy a property.

User · 15 August 2023

★★★★★ 5/5

Google

I recently worked with Muhammad Fahad from John Shepherds Estate Agents, and I couldn’t be happier with my experience thus far. He was incredibly professional, answered all my questions and has made the entire process of finding a flat smooth and stress-free. I highly recommend Muhammad for anyone in need of a reliable and knowledgeable agent!

Trish · 19 November 2024

★★★★★ 4/5

Trustpilot

John Sheppard rental

TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start!Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.

Ralph · 3 August 2023

★★★★★ 1/5

Google

Don't use this agency. They illegally take referencing fees which are not permitted under the Tenant Fees Act 2019. They also don't provide correct keys, or timely repairs. Highly recommend to avoid this agency.

Joel · 16 January 2026

★★★★★ 5/5

Trustpilot

Excellent service from all of the staff…

Excellent service from all of the staff at the queen's road office. Kelvin, Joe and Arabel have been exceptional 👌

Des · 7 May 2026

★★★★★ 5/5

Trustpilot

Would like to thank Lauren Foster for…

Would like to thank Lauren Foster for the prompt and efficient way she dealt with the ongoing problem relating to our property at Landmark.Regards, Alan Pinfold.

ALAN · 11 October 2024

★★★★★ 1/5

Trustpilot

Left without heating for months.

We have recently been moved to a different estate agency but we were with John Shepherd for two years.

Customer · 14 May 2026

★★★★★ 4/5

Trustpilot

Hats off to Christina Williams for unwavering Professionalism

I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.

Lovemore · 10 July 2023

★★★★★ 5/5

Google

John Shepherd, did a great job selling my apartment in Birmingham. Turkay Hasan in particular, went the extra mile to guide the sale along to completion.

Graham · 16 March 2026

★★★★★ 5/5

Trustpilot

Andy and Julia Smith

Andy and Julia Smith We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions.Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable. Thank you all for your support to steer us successfully through one of life's most stressful events

ANDREW · 18 June 2023

★★★★★ 5/5

Trustpilot

Highly recommend Harry .

I dealt with Harry from day one. He is thoroughly professional . Straight talking and gets things done. Really efficient and really personable.

Kim · 31 October 2024

★★★★★ 1/5

Trustpilot

They like to hold back deposits spitefully

They like to hold back deposits for grass naturally growing weeks after you moved out!

Dana · 28 May 2026

★★★★★ 5/5

Trustpilot

Good service

Good service, Caitlin is my account manager and she is really helpful to deal with any issues. Will recommend John Shepherd to my friends

Cynthia · 4 October 2024

★★★★★ 5/5

Google

My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Quentin Lee!

Gowshni · 27 February 2024

★★★★★ 5/5

Trustpilot

Joe F = amazing

Joe F is an amazing agent and on top of that an he’s absolute delight!!

Jamie · 20 May 2026

★★★★★ 5/5

Trustpilot

Myself and my partner are renting from…

Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.

Meghan · 27 February 2024

★★★★★ 5/5

Trustpilot

Moved to one of the property managed by…

Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.

Vimal · 19 September 2023

★★★★★ 5/5

Trustpilot

Outstanding customer service

Gita P was absolutely phenomenal with helping us to move into our rented property and getting settled. Our rented property was recently refurbished before we moved in everything inside was new, fresh carpets and clean, freshly painted walls with a beautiful garden. Our land landlords are amazing people. I highly recommend Gita, Drew and the rest of the team.

Emily · 25 June 2024

★★★★★ 5/5

Trustpilot

excellent service all the time

I would just like to say excellent service all the time and very good level of communications from my contact there Artti and i would highly recommend them.

Marc · 16 January 2026

★★★★★ 5/5

Trustpilot

Excellent service from all the staff in…

Excellent service from all the staff in reletting my property which became vacant and a special mention to Kayleigh who helped so much with the repairs and updates. The Lettings staff kept me fully informed and I couldn’t be more pleased with the outcome. Many thanks to you all. Sylvia Whittall

Mrs · 1 November 2024

★★★★★ 1/5

Google

Lilly Johnson was very helpful for years with renting my apartment. I dunnow what has happened since she left, but the latest tenant they proposed had a CCJ process and numerous other red flags. And they insisted it was fine! Something strange seems to be happening at JS and i would avoid them.

Matias · 1 October 2024