John Shepherd Birmingham reviews

★★★★★ 5/5

Trustpilot

We had a great experience with Alexander Shomari

We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.

MichelleLarido · 21 May 2026

★★★★★ 1/5

Google

I was disappointed with the moving-in experience, as the checks and preparations prior to the start of the tenancy were not comprehensive. On 31 January, the apartment fob provided did not work, and no parking remote …

Joy · 16 March 2026

★★★★★ 5/5

Google

Lois initially managed our property before it was transferred to another manager, which she clearly explained to us at the time. During her management of our tenancy, everything ran smoothly and without any issues. We were always well …

Jacke · 16 February 2026

★★★★★ 5/5

Trustpilot

Vijay is the man

I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.

Tony · 18 April 2024

★★★★★ 1/5

Trustpilot

AVOID ABSOLUTELY HORRIFIC

Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold

Jl · 12 February 2024

★★★★★ 5/5

Google

Thank you to Nathanael Delahaye​​​​ and Claire and Megan and Arron. I am so happy that my spotlights got replaced,I am very grateful. I know you have many many property’s to repair, thanks once again. Arron was so polite and professional,I highly recommend him. John Shepherd have always been my favourite estate agent. Keep up the amazing work. Stay blessed. Kind regards Malaika x

Malaika · 19 November 2024

★★★★★ 1/5

Trustpilot

I Don't recommend

Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process

Mo · 2 February 2024

★★★★★ 5/5

Trustpilot

Megan & Gemma ensured a smooth process…

Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!

RY · 7 May 2026

★★★★★ 5/5

Trustpilot

John Shepherd were bought on to replace…

John Shepherd Collection were bought on to replace an existing agent. To my delight the impact was instant with their fresh professional approach and that continued through the whole process including the conveyancing which from knowledge is the most challenging. I am very happy with the service we received especially from Gurdev Sondh the Collection Director who was there from start to finish even during the difficulty that was faced with COVID-19.Well deserve the 5star.

Hazel · 8 October 2020

★★★★★ 1/5

Trustpilot

Very bad experience

A very bad experience. I rented my apartment from the Birmingham office in January 20, 2023. I moved in and discovered the boiler and heating was not working. It took two weeks to get it fixed after reporting on the office channel and contacting the office several times. I had to stay in a hotel after paying for an apartment to protect my minors from catching a cold and cold related illnesses. A compensation was promised in the form of discount from my landlord but till date, I have not received a dime. All through my stay at the property, the heating in the house never worked properly, the rooms were infested with mould, even after using mould spray opening the windows regularly, mould was and is still a recurring issue in the apartment. I reported to my property manager, someone came and inspected the property. I was told it would be treated from its source and that was the last I heard about the mould. I got fed up with all of the issues with the apartment, I gave the company two months notice as stated in our letting agreements, followed the checkout procedures stated by my property managers Kai Roodney and Caitlin Lemon, did the cleaning with the company approved cleaning company and a report was sent. An email response and pictures was sent to me by my property manager Caitlin Lemon stating that the property was ok and was waiting for a partial contribution from the landlord. From August since I moved out till date, I have been waiting for a response after that email, I am yet to receive another email. I have called the office several times, emailed the property managers involved. I also copied Drew Sawdkins who was the letting manager that finalised our letting contract and was also the person who received my keys at check out. As we speak, I am yet to get an email response after sending several, my property manager and supervisor are yet to respond to any of my calls after promising to respond as they are always in a meeting or too busy to respond. I have had to wait for 10, 15, 20, 30 minutes and more to speak with them. The call logs can be checked if my calls have been returned. No email has been sent saying where we are and when my deposit will be refunded. I guess it’s because I am of ethnic minority that I am being treated this way. My advice to any intending tenant to rent a property from John Shepherd is a big NO, ABORT. Take your time and money elsewhere as they are not worth the trouble.

Ifeyinwa · 8 October 2024

★★★★★ 1/5

Trustpilot

I don’t leave reviews very often but…

I don’t leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

BRene · 4 October 2024

★★★★★ 1/5

Trustpilot

Poor

Poor, money grabbing company.

Rich · 29 September 2026

★★★★★ 5/5

Trustpilot

Awesome Experience w/Faye & Team

Faye and the whole team were incredibly helpful to my wife and me. We recently moved from the states and the Home Office was very behind getting our documents readied. No worries for John Shepherd, as they were diligent in the process and worked hard to obtain the necessary information online and over the phone. We asked a million questions and sent a thousand emails and they were nothing but kind. I will not hesitate to reach out in the future for any real estate needs.

Shane · 1 November 2023

★★★★★ 5/5

Trustpilot

We used John Shepherd Estate Agents to sell a premium home

We used John Shepherd Estate Agents to sell a premium property for us that had previously been marketed by a different agent.We found then to be extremely professional & diligent in their work and their comms to us as clients. In particular Harry, assisted by Lauren, was a pleasure to work with. He is polite, organised, professional & even tempered. It was not any easy sale process but Harry had good insight into how we could get the sale completed. He listened to our wishes & ideas, and he implemented then with respect. He never pressured us to reduce the price which is how most mediocre agents approach selling houses in a challenging market. Harry gives the profession of Estate Agent a very good name. I would have no reservations in using John Shepherd again in the future.

CCP · 1 November 2023

★★★★★ 1/5

Google

Very displeased with John Shepherd and the property manager Rajak Ali. Upon moving in (as seen in the pictures) only the surface of the property was “cleaned” when furniture was moved there was mould and other belongings of previous tenants were there. We’ve emailed Rajak about this matter and was told that they would send someone to treat the mould. And that the landlord would get the carpet and flooring changed soon ( October 4th, 2022) as of today the flooring has not been changed and the mould has not been treated. During Winter Season the hot water has stopped working due to it being old, rusted and has not been checked or changed before moving in. And the refrigerator has also stopped working. We’ve emailed Rajak once again about what was happening and hasn’t responded to our report or sent someone over to fix these problems. After paying rent for the ENTIRE YEAR, none of our needs were professionally or properly handled, we still payed outside contractors over £500to fix these issues. We were told that we would be compensated but have it been. Before moving out John Shepherd has emailed us stating that the property must be professionally cleaned and we must send them an invoice as proof. (Note pictures) these were the conditions when we moved in. Why should we have the professionally cleaned when this is how we received it and expect to clean it ourselves. Since we have moved out we’ve requested our deposit and was met with questions on why the flat wasn’t professionally cleaned and the carpets were mouldy. Rajak Ali was the most unprofessional, negligent, incompetent property manager I’ve ever had the misfortune of dealing with. Every email I’ve sent was met with “I’m not in the office at the moment”. This is single-handily the worst service I’ve experienced.

Inga · 30 October 2023

★★★★★ 1/5

Google

Avoid this letting agency!!! They kept my deposit for more than three months, trying to charge me cleaning fee even though I hired a cleaner to clean the property professionally.

Yu-Chung · 16 March 2026

★★★★★ 1/5

Google

While I was in the process of seeking clarification regarding the additional charges, the property agent, who has consistently been rude and unprofessional, issued a notice to me. Despite my attempts to escalate the matter to senior …

Varita · 16 December 2025

★★★★★ 5/5

Google

I recently worked with Megan as my agent during my move into a new property, and I couldn't be more satisfied with the service I received. Megan was incredibly helpful, attentive to every detail, and ensured that the entire process went smoothly. She was always available to answer my questions and made the experience stress-free. The best service! Very thankful!!!

Alisa · 15 October 2024

★★★★★ 1/5

Trustpilot

Still waiting for my deposit after 48 days.

48 days now after leaving one of John Sheperd rental properties and l am still waiting for my deposit. It should have been paid within ten days. Tina Margetts is dealing with me and she is completely useless at her job. Looks like l will have to go to court to sort this out. l am completely pissed off with this company and Tina.

Philip · 9 August 2024

★★★★★ 5/5

Trustpilot

Positive experience with John Shepherd

I’ve had a positive experience with John Shepherd’s team. They are very supportive, professional, and easy to communicate with.

S · 28 May 2026

★★★★★ 1/5

Google

Highly unprofessional agency that can make your life miserable. The letting agency rented us an appartment (the postbox) that was infested with rodents. This was a nightmare for our family with a newborn baby. Despite our requests inadequate action was taken and completely biased towards landlord. They did not wanted to fix the problem nor let us end contract amicable. Our family suffered health wise and financially penalised. The team will never come to have an amicable conversation and just avoid calls. I wouldn't recommend them.. they have caused so much harm to us.

Aakriti · 22 September 2025

★★★★★ 1/5

Trustpilot

Poor agency reduce our rent income without explanation

We were transferred to John Shepherd as customers for property management. They're for sure not our preferred letting agency, they are not located locally to us and our experience with them has been extremely poor.

Sophia · 21 January 2026

★★★★★ 4/5

Trustpilot

Renting with John Shepherd

Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.

Hannah · 18 June 2025

★★★★★ 5/5

Trustpilot

David Rose is excellent

I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation.Thank you David!

M · 3 August 2024