John Shepherd Birmingham reviews

★★★★★ 1/5

Trustpilot

Chasing up money owed to us for a year - not paid.

Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.

Harry · 13 May 2026

★★★★★ 5/5

Trustpilot

Alexander Shomari was fabulous in…

Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided

Haajra · 22 May 2026

★★★★★ 5/5

Trustpilot

Joe was very helpful and knowledgable…

Joe was very helpful and knowledgable at the viewings and looking to book our place with him.

Dee · 20 May 2026

★★★★★ 5/5

Google

Gita has been really helpful with enquiries and she is swift in responding and resolving any issues I have with the property. Thank you Gita

Yusuf · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent service

Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.

Alahia · 11 May 2026

★★★★★ 5/5

Trustpilot

Going the extra mile!

I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.

Em · 17 April 2024

★★★★★ 5/5

Trustpilot

Catie was amazing

Catie was amazing, I had a great experience working with her.

Margaret · 22 May 2026

★★★★★ 5/5

Trustpilot

Alex from John Shepherd Birmingham has…

Alex from John Shepherd Birmingham has just met us for a viewing in one of their properties. He was punctual and charming. Extremely respectful not only to ourselves but to the existing tenant who had a small child. An extremely professional young man. Well done Alex. I would have given you more stars if they were there.

Anonymous · 28 May 2026

★★★★★ 5/5

Trustpilot

Catie was very friendly and…

Catie was very friendly and knowledgeable about the property I viewed.

Akash · 30 April 2026

★★★★★ 5/5

Trustpilot

A delightful experience

I worked with Kelvin for viewing and to secure the apartment and he was absolutely delightful. He made the process easy

Alimot · 21 January 2026

★★★★★ 5/5

Trustpilot

Fast and efficient

Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.

Euan · 19 January 2026

★★★★★ 5/5

Trustpilot

Jamie has been really good at his job…

Jamie has been really good at his job and especially good at sorting out problems

Peter · 9 October 2026

★★★★★ 5/5

Trustpilot

Very quick and smooth experience…

Very quick and smooth experience getting my tenancy through John Shepard. Replied very quickly in order to sort the application especially with a fairly tight move in date, we managed to get everything sorted without issue and comfortably for a quick move in. Catie in particular was very helpful throughout. Very happy new tenant.

A · 2 May 2026

★★★★★ 5/5

Trustpilot

Sophia was great and really helpful.

Petros · 29 April 2026

★★★★★ 5/5

Trustpilot

Worked with Beth on quite a few…

Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike.

Simon · 2 May 2026

★★★★★ 1/5

Trustpilot

Poor customer service

Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.

Debbie · 23 July 2023

★★★★★ 1/5

Google

PLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of Winter) and the property also needed other repairs (broken blinds, no window keys provided initially, sink tap handle completely missing and unusable). It was a modern, city-centre 1 bedroom apartment that I was paying around £1000 per month for. John Shepherd avoided my calls throughout the entire tenancy and I called almost every day at some point, then on a weekly basis. I tried to contact around 5 different staff members, who either avoided my calls or referred me to another person on an endless cycle. I had to escalate my complaint to the Property Ombudsman UK, which took 2 years to review my complaint but recently found in my favour. The Ombudsman wrote to me: " As outlined in my previous email having reviewed your complaint I am satisfied we would support it for the following reasons: - Repairs and maintenance took an unreasonably long time to organise - The Agent did not provide proactive updates to you about the status of repairs - Where delays were outside the Agent's control this was not communicated to you - You had to continually chase for updates Having considered the above I am satisfied that we would make an award of compensation. I considered the impact upon you especially the lack of hot water and showering facilities and the length of time these persisted. I also took into account that smaller (but still important) repairs like the tap took 6 months to rectify."

Kay · 1 September 2025

★★★★★ 5/5

Trustpilot

Abbie has dealt with the check out in a…

Abbie has dealt with the check out in a very smooth way. She has kept the communication channel between the landlord and myself open, friendly and professionally. With her professionalism she has turned out a stressful time in a stress free process. Thank you for everything.

Teresa · 28 May 2026

★★★★★ 3/5

Trustpilot

Not a huge fan tbh

Not a huge fan tbh I personally don’t think they offer the best service overall I have had to speak to management at times when staff (jayvon) didn’t communicate. But I can’t complain about Abbie she has dealt with everything in a timely and professional manor.

Rachel · 28 May 2026

★★★★★ 1/5

Google

Awful agency would not recommend. Rented a flat for a year, was dirty when moving in and the block had a cockroach infestation which I wasn’t made aware of prior. Had numerous issues throughout tenancy received no compensation and they also had the audacity to keep some deposit. Would give 0 stars if I could

A · 16 March 2026

★★★★★ 5/5

Trustpilot

Great Estate Agents

Great Estate Agents, tried 3 others locally in past years but John Shepherds were def the best!

David · 17 December 2025

★★★★★ 5/5

Trustpilot

My friend and I had finalized one of…

My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Lee!

Gowshni · 21 February 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would ! They Take your deposit even though the house was cleaner when we left it to when we moved in!! (We have pictures of how we left it ) they are trying to charge us a cleaning fee, a fee for curtain poles, bulbs and not cutting the grass !! Which is all lies! When we moved in the garden was a mess with all previous tenants belongings that we had to get rid of ourselves the house was full of mould that they tried to cover up ! This mould was black, green, thick and furry mould any mould you can think of! The sink and downstairs toilet leaked all the time. they Ruined most of our belongings from the mould! Absolutely disgusting I was pregnant with twins at the time and they knew the house had problems! we know this because our neighbours told us that the tenants before us used to moan about the mould and nothing was done about it. Once we complied about the mould “Gita” sent us an email trying to evict us !! Even though a week before This she offered us a 12 month contract I have proof of everything we will be taking This further. To think that they get away with this is a joke! The amount of bad reviews saying pretty much the same thing just shows. DO NOT RENT FROM THESE!!!

Shannon · 28 February 2023

★★★★★ 5/5

Trustpilot

Great service

Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.

Adrian · 6 October 2026