John Shepherd Birmingham reviews

★★★★★ 1/5

Trustpilot

Need help to unwind contract

Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?

Zhuzhuxia · 7 March 2024

★★★★★ 5/5

Trustpilot

Fabulous service !!!

This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!

Claire · 25 November 2020

★★★★★ 5/5

Trustpilot

We recently rented a property through…

We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!

Alex · 30 November 2023

★★★★★ 1/5

Trustpilot

The Sutton Cold Field team namely Julie…

The Sutton Cold Field team namely Julie & Leah are shocking at customer service, with holding our deposit for no reason due to their inability provide us with a inventory of the property and accusing my partner of not handing a key when they have now "found"it as it was simply not handed in by their office team members. When you call they dont answer for a day and when you email there is no response either. I will definitely not recommend sending them any money as they are NOT trustworthy. Stay clear, I will not be sworn either, the manager of this branch is shocking!!!

Elmar · 23 February 2024

★★★★★ 5/5

Trustpilot

Great service!!

Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process!ThanksFor all the help

Nathan · 22 February 2024

★★★★★ 5/5

Trustpilot

The experience of buying somewhere…was amazing

The experience of buying somewhere strange semed daunting to me at first - but Natasha, Joseph and their manager, Gary were kind, informative and very helpful

Fiona · 23 August 2025

★★★★★ 5/5

Trustpilot

Happy First time landlord

As a first time landlord, Ailish was very knowledgable and explained the options clearly on our first meeting. The process was smooth and stress free and communication with Ailish & Rickie was great. Rickie was caring and approachable whenever I met him and both were always helpful and available when needed. They were able to meet my expectations which was great!

Lauren · 25 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service

Adrian did a fantastic job in selling my property. He explained the process thoroughly and what was expected and went above and beyond to answer any queries or questions, along with Mia who was a little star and kept me posted regularly with any updates. I also dealt with Natalie on several occasions who was able to answer any queries or questions and get back to me swiftly. I have to say the service was above and beyond what you'd expect and is becoming rare these days. They all need to be recognised for the excellent job they are doing. Thank you 😊

Zoe · 26 November 2022

★★★★★ 5/5

Google

Muhammad Gader, part of the Lettings team provided excellent customer service. He conducted a viewing which turned into an offer and kept me well informed. Professional and efficient service!

SS · 16 December 2025

★★★★★ 5/5

Trustpilot

Prompt, efficient and polite

Michael Nabarro and his team at John Shepherd found a tenant promptly for my property and he was very helpful in guiding me through setting up the tenancy .

Mrs · 16 March 2024

★★★★★ 5/5

Trustpilot

Great Service from Caitlin MacDonald & Drew Swadkins

John Shepherd recently took over the management of my property in Birmingham. Immediately there has been a radical improvement from the previous agent. The responsiveness from Caitlin MacDonald and Drew Swadkins has been second to none. They found a replacement immediately and have been extremely helpful with any help/queries that i have had. Thank you both!

Kiran · 19 June 2024

★★★★★ 5/5

Trustpilot

called in to ask about a property and…

called in to ask about a property and in less than 5 minutes got all the information needed and secured it with the deposit,

Ramir · 21 January 2026

★★★★★ 5/5

Trustpilot

Honest, efficient & hard working staff.

I was initially with another estate agent but due to their incompetency, I moved to John Shepherd. Jordan was excellent in communicating with us in selling my house. They managed to find 2 buyers but unfortunately they pulled out at the last minute which was no fault of John Shepherd. Nevertheless, John Shepherd continued to work hard and found a reliable buyer within a few weeks.Natasha Watkins dealt with my sale and I have to say she was brilliant in answering my queries and communicating effectively. There was no hidden cost and their fees was nominal. I would strongly recommend John Shepherd for purchase or sale of any property.ThanksKumar

Kumar · 1 September 2022

★★★★★ 5/5

Trustpilot

John Shepherd & Millie

I have found John Shepherd to be professional to deal with when I rented the lovely apartment in Henley. In particular, I found Millie to be efficient when checking me out … I found her professional with excellent communication skills. I will be asking Millie to help me in the future to source another property once I have sold.

Jayne · 19 December 2025

★★★★★ 5/5

Trustpilot

Lily - Star of the John Shepherd

I had the pleasure of working with Lily, and I couldn't be more thrilled with the exceptional service she provided. From the moment I began my search for a new house, Lily was there every step of the way, making the entire process smooth and stress-free. She guided me through the rental process, explaining every step. I highly recommend John Shepherd anyone in need of a letting agent.

KVL · 17 September 2023

★★★★★ 5/5

Trustpilot

My experience with Johnshepherd was…

My experience with Johnshepherd was great. I was under a quick time frame to move and Rickie took this in his stride, he delivered exceptional service from start to finish. Both himself and Alish completed both the let and admin work swiftly and promptly, and met to the deadline of the move which was just one week! Highly recommend.

Yasmina · 10 October 2020

★★★★★ 5/5

Trustpilot

Lease taken over by john shepherd …

My lease for the apartment from another estate agent was taken over by john shepherd in feb 2024 and Caitlin was absolutely wonderful and helpful. She was always responsive in emails and answered questions if needed . That’s a totally completely different experience from the previous estate agent . Well done Caitlin .

Geoff · 22 July 2024

★★★★★ 5/5

Trustpilot

Our last tenant has been absolutely…

Our last tenant has been absolutely horrendous. He has done nothing but try to harrass us and left us with a filthy dirty house and if it hadn't been for Leah (Martindale) I don't know what we would have done.Leah has been an absolute star and stuck her ground with him which must have been so difficult considering how he spoke and treated her.

Gillian · 13 December 2023

★★★★★ 1/5

Google

Very poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor

Mary · 20 July 2025

★★★★★ 5/5

Trustpilot

Jordan is a legend - thank you!

Where to begin - from my first meeting with Jordan all the way through to completion he was so dedicated, diligent and personable. He made life so much easier at such a stressful time. My partner and I felt he was a huge part of our house moving journey, it felt he was personally invested and sincerely cared about our situation. We had a difficult move, and he was kind enough to answer our many calls with calmness and optimism. We always felt he was going above and beyond, and can't thank him enough for all he did - he kept us sane! Would 100% recommend Jordan to anyone selling or buying

Jade · 31 July 2022

★★★★★ 5/5

Trustpilot

Excellent service from Michael Nabarro…

Excellent service from Michael Nabarro and the team. I became a landlord for the first time, and Michael kept me fully informed and made the entire process easy.

Andrew · 29 February 2024

★★★★★ 5/5

Trustpilot

Faith was very helpful in the renting…

Faith was very helpful in the renting process. Thank you!

Helen · 19 December 2025

★★★★★ 1/5

Trustpilot

Bunch of thieves

Do not, i repeat do not apply for one of their properties, regardless as to whether you need a guarantor and then pay them the over £100 for referencing checks to take place. Granted, a box I did not acknowledge on the paper original form provided, I notified goodlord referencing about prior to ANY checks. The estate agent seeing that this was the case said there was a way around it and asked the landlord if they would take a tenant with a guarantor. Due to the landlords refusal, they said goodlord noticed the difference between both applications and thats why I was declined. I notified them in their application, just missed it on the original document. Requested to pay over 100 even though referencing was cancelled in the middle of processing my application, with references due. DO NOT USE THIS ESTATE AGENTS, AT ALL- YOU'VE BEEN WARNED. EDIT: A over a year later a response, the typical display of the level of customer service to be expected. I went to the establisment in person to express my concern and no regard was given in the same way as this review. I can't emphasize my review enough and because I need to keep it clean, I will re-iterate DO NOT USE THIS ESTATE AGENTS, AT ALL- YOU'VE BEEN WARNED.

Jay · 20 November 2023

★★★★★ 5/5

Trustpilot

Senka was excellent the first time we…

Senka was excellent the first time we rented out our home, she was the same for the second time. She, and the team working with her, supported us through the process professionally. This time there were more problems but the processes at John Shepherds identified concerns and stopped longer term problems developing. This was frustrating but so glad that the measures worked. We now have tenants that we are confident will be as good as the previous ones.

Phil · 17 September 2022