5/5
TrustpilotKind helpful efficient.
Kind helpful efficient.Excellent communication all the way through finding and securing my new home. Extra thanks to Lilly Johnson who answered my many emails swiftly and kindly.
Trusted Agent profile · Birmingham
John Shepherd Birmingham reviews
★★★★★
1,176 reviews across 3 platforms
33, Colmore Row, Birmingham, B3 2BS
John Shepherd's office in Birmingham, at 33, is rated 4.3 out of 5 across 1,176 reviews on three platforms, including 292 Google reviews rated 3.8.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe have had a great experience with…
We have had a great experience with John Shepherd, Rickie is very helpful and provide excellent support to us. We really appreciate it & the communication was spot on from the start! Thanks again to Rickie & the teamDaniel Lee & Ada Leung
5/5
GoogleI am a contractor to John Shepherd and have worked for them for many years my experience with them has been good especially Debbie who is efficient, professional and pleasant to work for which is rare to find. All the letting staff i would recommend as well.
5/5
GoogleBoth Lily and Natasha were extremely helpful in getting our move sorted asap. Considering the limited resources at the moment they went above and beyond and really managed to help us out more than we expected. Thank you again both Lily and Natasha for the hard work.PositiveProfessionalism
5/5
GoogleI rented a property with John Shepherd in Birmingham for 2 years. I received outstanding service from Gita, who was conscientious with helping out with any queries or concerns. She also helped me extensively with the move-out process, which I am grateful for. Despite a sometimes challenging landlord (not John Shepherds fault), Gita’s consistent hard work and efforts with me as a tenant made the rental experience much smoother. Highly recommended.
5/5
TrustpilotFantastic service from Lauren
Fantastic service from Lauren! Lauren could not have been more helpful - particularly as I didn’t fully know what I wanted and was struggling to make a decision. Lauren was able to help me visualise rooms and really made me feel confident in my choices.
5/5
TrustpilotGood experience…
Even with various obstacles along the way. All at John Sheperd were very helpful to ensure our house move went through. Would recommend.
5/5
TrustpilotWe deal with Melissa Cannon and the…
We deal with Melissa Cannon and the team as a contractor as we love working with them, they are always super friendly and efficient and great to deal with generally!!
5/5
TrustpilotCan’t recommend John Shepherd enough
Can’t recommend John Shepherd enough. Shannon in particular goes above and beyond the call of duty and is always quick to respond and get things done. A great friendly and efficient team. We used them to sell two properties and purchase another last year. In the process of selling another property this year and didn’t hesitate to go back to John Shepherd.
Agent replied · 13 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
TrustpilotAvoid
AvoidThey talk Down to you a lot and when you query something they make you feel small.Only move at their place and with buying/renting a property it can be an exciting time for people and they do aid this at all
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
Trustpilot100% CUSTOMER SERVICE
From start to finish this 'Team' at John Shepherd have been amazing!!RianneRevneetMarilenaAn absolute credit to the company!!!! :)
Agent replied · 28 December 2024
Thank you for such kind words, it is greatly appreciated
5/5
GoogleI would like to thank Birmingham Letting Team (Drew, Lily and Megan) for their help in letting and managing my properties. They are very helpful, friendly and professional. All my enquiries are handled in a professional way and also update me if there is any problem.
5/5
TrustpilotLibbi Bows from John Shepherd Solihul…
Libbi Bows from John Shepherd Solihul had been very helping and accomodating to us for each and everything from finding our home and to settle in. Excellent services !!! Highly Recommended !!!
Agent replied · 13 June 2024
Thank you for your feedback.
5/5
TrustpilotMegan was absolutely amazing
Megan was absolutely amazingShe helped me through the process from the viewing up to the tenancy agreement and contact with the landlordCould not have asked for a better experience
5/5
TrustpilotHighly Professional and Friendly
I had a good viewing experience with Quentin and very prompt as well with time. He was able to answer the questions I had in mind as well
Agent replied · 13 June 2024
Thank you for your review.
5/5
TrustpilotI was nothing but impressed by John…
I was nothing but impressed by John Shepherd, especially by Sam Meeten who handled our commercial property sale. The level of communication and the willingness to go that extra mile to make things happen shown by Sam left us in no doubt that choosing John Shepherds to sell our building was 100% the right thing to do. Would recommend to anyone!!!
Agent replied · 13 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotQuentin John Shepherd
I'm renting from John Shepherd, my agent was Quentin. He made the process straightforward and easy, even managed to help me negotiate the rent which has been a massive help.
Agent replied · 13 June 2024
Thank you for your feedback.
5/5
TrustpilotGreat service and super reliable
Friendly and helpful. Lily Johnson was on the case in helping me with my property so thank you so much! Highly recommend
1/5
TrustpilotDisgusting appalling service
Disgusting service. They have held on to my deposit it has been over a month since my tenancy finished. I have tried to contact them many times and just get left in the dark. Get told different things by different people. No one actually knows what they’re doing here. Appealing agents, rude and just take your money
5/5
TrustpilotOffice staff to be commended
Although it took a long time for the transaction to go through (and this was in no way John Shepherd's fault) all dealings with their office went very smoothly with minimum effort on my part. Office staff extremely helpful and knowledgeable. Of course, as the buyer I was not the paymaster so doubly good that any enquiry from me was met with a sense of urgency and answered in a timely way.
5/5
TrustpilotThey are good estate agents indeed
They are good estate agents indeed. Very professional. Are not greedy (for instance, I've contacted one agent that wasn't keen on returning my deposit, whereas John Shepperd couldn't care less about it and would return it to you on the spot - that makes a huge difference. On top of other services where they put the tenant on the priority, I really like when my tenancy is managed by JS.
5/5
GoogleI have been a contractor for Johnshepherd for two years and have developed a good working relationship with them. I can say they are a very good agent to work with. I wouldn't hesitate to recommend Charlotte and the rest of the Birmingham branch team.
5/5
GoogleI am very grateful to Lily and her team, who has been exceptional throughout the entire process. She was approachable and replied to all my queries promptly. I had a tight schedule of moving in and her assistance helped me achieve this with ease :)
5/5
GoogleI had a wonderful experience working with Elisha. She was incredibly kind and maintained great communication throughout the reference process, which I really appreciated. Her support made everything so much easier, and I would definitely recommend asking for her if you need any assistance. Thank you, Elisha!
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