Trusted Agent profile · Birmingham
★★★★★
1,189 reviews across 3 platforms
33, Colmore Row, Birmingham, B3 2BS
John Shepherd's office in Birmingham, at 33, is rated 4.3 out of 5 across 1,189 reviews on three platforms, including 298 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleJonathan was helpfully able to carry out a property inspection during the lockdown via video link. This was most helpful as we could virtually tour the rooms and point out potential problems. Jonathon was very polite and positive and this was a really useful way of still being able to report on the property. - Alexandra
5/5
TrustpilotWe had a great experience from start to…
We had a great experience from start to finish with John Shepherd. Harry was brilliant, very accommodating and nothing was too much trouble.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotAMAZING SERVICE!
I am a student who is trying to move into an apartment with my friend, and if I could recommend John Shepherd to every single person I know I would! This is solely because of Megan Johnson, an absolute ANGEL who has been so so helpful trying to find me a place to live! I really appreciate her work especially because many landlords are not as welcoming to students, but Megan deserves all the praise she can get! Will definitely be using John Shepherd whenever I can thanks to her!
5/5
TrustpilotFantastic organisation from John Shepherd …
Megan Johnson and Drew Swadkins were excellent organising this tenancy.Excellent, professional demeanour and very welcoming and a pleasure to speak with.I would definitely recommend John Shepherd (Colmore Row) to anyone.Impeccable service!Thank you very much!
5/5
TrustpilotFirst time using John Shepherd and will…
First time using John Shepherd and will definitely be using them again. Lily was great to work with. She found us tenants for the flat and was a pleasure to deal with
5/5
TrustpilotNatasha Watkins @ John Shepherd…
Natasha Watkins @ John Shepherd @ solihull branch has been absolutely outstanding. Natasha has gone above and beyond and has been excellent in her approach, professional, friendly and all round excellent attitude. Highly recommend Natasha.
5/5
TrustpilotI am a recent convert and I could not…
I am a recent convert and I could not be happier with the service so far. Lily has been my point of contact most of the time and her attention to detail and swift response times have been fantastic.
5/5
GoogleQuentin was so helpful and got me the property I wanted! The whole experience was so easy :) thank you for your help!
5/5
TrustpilotThank you Lily and Megan
Both Lily and Megan were extremely helpful with all of our enquiries, we had quick responses and always felt like things were going smoothly and were well organised. Can’t thank either of them enough, we love the flat and know that our renting experience with John Shepherd is in good hands.
5/5
TrustpilotReally quick and easy service from the…
Really quick and easy service from the group. Megan was so helpful with everything through the moving in process. Highly recommend her!!!!:-)
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotEverything is perfect
Everything is perfect. I feel happy where I am
5/5
TrustpilotTimely support from your Agents
I currently relocated to Birmingham and with the help of John Shepherd Estates Agents, I was able to secure a wonderful flat to stay in. From first contact, enquiries and response, through negotiation to processing, moving in and reporting of incidences, Lily and Brendan were very supportive. Thank you and great work done.
1/5
GoogleEdit again. For those also having difficulty it is worth noting that there is an ongoing case being built against them by other tenants in the same boat via local government. Contact your MP! I hope you do not read this too late. Edit. Now being evicted. This is exactly why I waited within my statute of limitations. Whoever rents from them avoid like the plague, they also put me back in touch with the abusive staff member today. The worst experience I've had renting and this is the fifth property I have. Go to literally anyone else. They have lied from the very start of our tenancy. It's very obvious we are being moved to avoid necessary work being done on the property that should have been highlighted previously but JS did not do their jobs. I know for a fact the landlord has been qouted considerable sums to bring the property to a decent standard. Whoever moves into Friday Bridge be warned. Original post - Firstly have to say absolutely no issues with the lettings team however the block management has cost myself and partner hundreds due to them not meeting their own agreements. My contract details explicitly that all appliances must be checked and working before we move in, they were not and I even have in writing that they never check these despite contract, the worst one being the Fridge Freezer which instantly destroyed the £50 worth of food I bought from my old property and all the food I bought first day as it in fact heated the space instead of cooling. We reported this two days later as we discovered this 24th Saturday night and it would have cost us on the out of hours service to do report on the weekend. Baring in mind, this should have already been checked as detailed in black letter of the law, they are out right ignoring that despite the contract terms stating with no doubts that it should have been working and inspected prior, the contract also details that the landlord should cover any costs incurred from this not working, I believe JS should cover these costs as they have not met the landlords agreement of maintaining his property, I am writing to him myself with a list of multiple failures and I hope he demands some of his payments back as what he has paid for has not been provided. So far JS have ignored their own complaints procedure and insultingly only offered £50 reimbursement after already being offered prior £10 per day per person, whilst refusing to acknowledge their own contract terms and how they have failed myself and the landlord by incurring these charges. They also have no sense of reasonable timeframes. Apparently 12 days is an acceptable wait for replacement key item that should have been provided with the property, despite finding multiple same day delivery options myself also. It would have been considerably cheaper for me to buy a brand new fridge freezer given the costs of eating out and takeaway that they are refusing to cover despite contract and advising to do this as costs would be supposedly covered. It is by no means acceptable, they aren't even offering to cover 50% of the charges and have openly stated they do not meet their own contract terms. They have also left this complaint so long despite stressing urgency that I now will not be able to pay my bills incurring further charges and due to those being council bills auto summons will no doubt be issued also. It is at this point I am glad that I have legal cover as it will definitely be needed if I am summoned and I will stress chain of causation based on failure of contract. Edit. Having queried this with the legal advice provided with by insurance I am advised to take further if the response is unacceptable. My case is in their words straight forward and supported by their own supplied inventory, the staff email stating they don't follow contractual checks on any property yet alone mine, and contract terms not being met are all challengeable. I was also advised to raise to ombudsman which I have already began the process of.
1/5
GoogleTO ANY CURRENT OR FUTURE TENANTS!! BEWARE!! They will try charge you for every speak of dust and every little issue or item they can when you leave! When you move in look at the apartment or house with a fine tooth comb and mention (in writing) the differences between your place and the inventory they send you, because if your a chilled person that doesn't mind if your blinds don't tilt or if theres a label missing from your mattress they will try charge you for it even if it wasn't you who damaged or removed something. So just be as analytical as they are and contest things if it really wasn't you who damaged something and your likely not have to pay what they are trying to con off as your fault! Other than that while your living in the place they are fairly responsive and good agency, just when you leave they will try squeeze every penny out of you.
1/5
GoogleThis is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!
2/5
GoogleWe had no problem with John Shepherd whilst living in the property, despite a main light being broken and the dirty oven on arrival. However, the problems started when we were moving out. Not only they tried to charge us money for removing pieces of furniture that came with the property!! They also tried every single thing to charge us for the damages that were also cause by the people living there before us. On top of that, I repeatedly asked to see the inventory, as the previous link expired, but was never sent it, and magically when asked to check it, it turned out that all the things they tried to charge us were actually noted there but no one cared to properly review it. We were treated quite disrespectfully and the emails sent from the agency were in a very condescending tone. Finally, we got our deposit back but what a struggle it was! I wouldn't recommend going with them, after renting for many years, I never had to deal with so many issues on check out.
5/5
GoogleJohn Shepherd were stellar partners in helping me get my flat rented out immediately after completion. I was advised to go with them for the close personal attention they would be able to provide. As it happened, the flat was only on the market for 4-5 days and a tenant was in within a week. 2 years and a couple of tenancies later, John Shepherd continue to deliver excellent results for me. Lily and Kai in particular have been excellent at finding suitable new tenants and caring for my property. They always go the extra mile to close the deal and get the job done in record speed: professional, persistent, perfect! Thank you.
5/5
GoogleRecently moved to Birmingham due to a job offer. Was very last minute but determined to get a place sorted and I could feel that same determination with Megan Johnson and Dru the agents that helped me. From minute one it was smooth sailing till some technical IT errors delayed the move. Lucky for me i had the pleasure of having Megan and Dru oversee everything and make sure that I get moved in. They are patient, kind and very trustworthy in what they sand do and a true credit ti the company
5/5
TrustpilotCaitlin MacDonald has been exceptional…
Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin
5/5
GoogleThis was my first time using this estate agents and the whole process was very smooth and professional. Lily and Megan were helpful and even though I was sending emails with lots of questions, they made sure to answer to each one of them. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCompared to other experiences we have had with estate agents in the Birmingham area, John Shepherd have provided a far better service. Their maintenance system works well, and we always receive a timely response to any queries. Charlotte has been a pleasure to deal with whenever we’ve had issues.PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent service
Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!
5/5
TrustpilotI’ve been in my new home for a Month…
I’ve been in my new home for a Month now snd i cannot recommend this Company enough , especially Brendon Pearce who dealt with the whole process and kept me informed throughout the whole thing, all of the staff members here have done and nothing has been too much trouble.Highly recommend.
5/5
GoogleA special thank you to Gita Patel at John Shepherd's in Birmingham, who has assisted me over the last few weeks with my end of tenancy check out procedures. Nothing has been too much trouble for Gita. A professional and quality service provided by a proactive Property Manager at John Shepherd.PositiveResponsiveness, Quality, Professionalism, Value
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Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
