John Shepherd Birmingham reviews

★★★★★ 1/5

Trustpilot

We have been fatally scammed and ruined

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless.Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

L · 1 February 2021

★★★★★ 5/5

Trustpilot

commercial sale

This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.

Barry · 6 November 2023

★★★★★ 5/5

Trustpilot

Jack Richardson was brilliant

Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - we’d highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too.You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!

Gary · 12 November 2020

★★★★★ 5/5

Trustpilot

The first thing which stood out with…

The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website.The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening.It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.

Martyn · 12 November 2020

★★★★★ 5/5

Trustpilot

Business recommendations

As a Construction Main Contactor we were looking for a flat in Birmingham city centre. We contacted Lilly who found a flat which suited our requirements in Temple House.Lilly was very professional in all her dealings with us and has great communication skills, a five star service.We would have not have any problems in recommending Lily to any of our sister construction companies,

Catherine · 26 January 2021

★★★★★ 5/5

Trustpilot

All the staff at John Shepherd…

All the staff at John Shepherd Birmingham are amazing people, but Megan is absolutely the best she went above and beyond to support me with my first ever rental property, I don’t know what I would do without her constant support, care and trust. She deserves the best.

Zioni · 3 March 2023

★★★★★ 5/5

Google

I rented a flat through John Shepherd, Lily and Megan were really helpful and patient helping me to do everything well and with less problem. It was such an amazing experience for me and the apartment is lovely as well. 😇 …

Samira · 26 August 2023

★★★★★ 4/5

Trustpilot

Professional staff, awful referencing processes.

The agents in the company are really professional and helpful. It was really easy to book a viewing for the property. The hard part is when the referencing started, it was the worst experience in my life. They are using the services of a third party company called Uktenantdata. The referencing process is unreasonably over complicated, them asking unrelated and very intrusive question, it felt like harassment at one point. It is easier and faster to get a mortgage than to deal with Uktenantdata, so be ready for that. Feedback from the company: ditch that company and find yourself a better partner company, they are awful.

Emil · 8 October 2020

★★★★★ 5/5

Google

I have been a customer of this company in their many forms since they started business. I have always found them to be honest, dependable, and a credit to the profession. If you have a property to let in Birmingham, give Debbie a ring and you can be sure Debbie and the team will always go the extra mile to get the job done.

Mark · 26 August 2020

★★★★★ 5/5

Google

Very good and reliable property management agency. Megan was very kind and helpful when I was looking for renting a flat in Birmingham, she prepared all the paperwork and got everything on time ready to be signed the day we agreed. I had a very good experience, I highly recommend John Shepherd when it comes to sales, lettings and property management.PositiveResponsiveness, Quality, Professionalism, Value

Jorge · 26 August 2020

★★★★★ 1/5

Google

Please don’t trust the at All They are big lier Beware ! Beware ! Beware As they asked for money for references and all documents they asked for we provided. They don’t want to give flat on rent us and our money back. Miss lily Johnson Marla misguided us Never trust them please never They ll waist you time and money. Time to go citizen advice bureau with all the proofs and Emails how they cheat people.

Mubashar · 27 May 2024

★★★★★ 5/5

Google

A great agency! I want to thank Megan Johnson for her help during the all process.. strongly recommend

Aurora · 19 November 2024

★★★★★ 5/5

Google

Thanks to Nelly, our agent, for helping us rent our apartment. She provided us with help with the preparation of documents and always provided advice. Since this is our first apartment that we rented. Thank you for your help and support.

Oksana · 26 August 2023

★★★★★ 5/5

Google

I have just used John Shepherd to lease out my apartment again. Drew and Megan were a pleasure to work with, they have been communicative, efficient and detail-oriented. The leasing process was smooth and handled professionally. Thank you Drew and Megan!

David · 26 August 2023

★★★★★ 1/5

Trustpilot

I Phoned 3 times to enquire about a…

My boyfriend phoned 3 times to enquire about a property, twice the phone was picked up and then we had the phone put down on us before had chance to speak, on the 3rd attempt, a girl called Emily answered, and abruptly said “Property has gone, any changes and will let you know” Before the word know was finished, Emily put the phone down without him even getting a word in

Millie · 28 August 2024

★★★★★ 5/5

Trustpilot

Amazing service

Great service and made the stressful experience of the buying much easier. Thanks to Lauren and Harry for arranging to drop the keys off to us on completion taking away the stress of another job on the day.

Mr · 30 October 2023

★★★★★ 5/5

Google

I wanted to share how amazing Lily was. I bought a property in Birmingham and live in Hong Kong. I really did not think during these COVID times I would get my property rented. Within one week Lily did. Amazing service. Totally responsive on Whatsapp though millions of miles away. If you have a property to rent connect with Lilly.PositiveResponsiveness, Quality, Professionalism, Value

Arnett · 26 August 2020

★★★★★ 5/5

Trustpilot

Lauren Wood

I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances.Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible.Thank you very much Lauren.

Richard · 19 May 2023

★★★★★ 5/5

Trustpilot

I can't recommend this company enough!

I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.

Lara · 18 December 2025

★★★★★ 5/5

Trustpilot

Friendly, Fast, First Time Buying.

Jack was super fast in contacting us. He was so friendly and easy to talk to, as well as being very informative and helpful. Although we didn’t end up buying, we still can’t recommend them enough. Loads of free helpful advice and resources available for first time buyers, explained in a way that really helped me understand the mortgage process.

Eleanor · 1 March 2021

★★★★★ 5/5

Trustpilot

Thanks for the service Megan

Megan was not just helpful, she was professional and had good customer service. She had good communication and always tried to understand, very collected and all round fantastic service.

Israel · 26 November 2020

★★★★★ 5/5

Trustpilot

Marilena and her team - Incredible Service!

John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!

Amy · 15 November 2023

★★★★★ 5/5

Google

Gita has been very helpful throughout our contract period! She works above and beyond to help the tenants such as working outside her working hours and always making sure everything is in good place! Thank you very much Gita!

Jess · 26 August 2023

★★★★★ 5/5

Trustpilot

Great service

Great service, fast working efficient and make the house buying process a pleasure. We worked with Sam and Adrian and they was always there whenever we needed them.

Charlotte · 3 December 2020