Trusted Agent profile · Birmingham
★★★★★
1,192 reviews across 3 platforms
33, Colmore Row, Birmingham, B3 2BS
John Shepherd's office in Birmingham, at 33, is rated 4.3 out of 5 across 1,192 reviews on three platforms, including 298 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotValue…Efficiency….Amiability.
Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.
1/5
TrustpilotDon't use this agency
Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency
5/5
TrustpilotJohn Shepherd Estate Agents is…
John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina
5/5
TrustpilotSuperb property sales team
After a very quick and successful sale of our property I would like to thank the whole team at John Shepherd collection. In particular Gurdev and Harry for a very professional approach with great advice when needed. Highly recommend them. Great job!!!
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
GoogleVery poor experience as a tenant. They do not bother about the issues and always favour the landlord.
Many thanks for your review Tushar. Please email full details to lily.johnson@johnshepherd.com so this can be looked into further. Thanks, John Shepherd
1/5
TrustpilotTassi Lettings
Tassi Lettings are now under John Shepherd so just to add to here also:I am a student living in a flat with Tassi Student Lettings currently. It has been beyond hell.When I moved in:- Tabacco scattered across the floor- Bin full of maggots - Dirt on the skirting boards- Mould in the bathroom- Electric parking that did not work- No heating (and it has been 2 months)- No instructions on how to turn the fire alarm off (it was on from 9pm - 10am)- Electricity randomly switching off- Light detached and hanging from the ceiling - Scratched furniture- Broken toilet seat- More I cant even think offYou can not get hold of them at all! If you have an issue you have to ring 100 times to even get through to someone. DO NOT LET FROM THEM! They are useless, absolutely useless. I moved in in August it is now October and problems are still coming up and the old ones are not getting fixed.
5/5
TrustpilotI have been in my property for 20…
I have been in my property for 20 years, and I have just lately had a few issues, but Gita Patel at John Shepherd, Birmingham has been a great help, getting things sorted out very quickly and efficiently. She always replies to my emails promptly and my wife and I are extremely grateful to her for being so supportive and professional in her role as property manager. 10 out of 10
1/5
TrustpilotLettings John Shepherd Colmore Row
Lettings John Shepherd Colmore Row. This company should close its lettings department untill they learn how to treat people's lives and money with respect. They have literally stolen money and belongings from my daughter and partner during the time she was having twins prematurely over a mold infested house that should have been checked before letting. This is still ongoing with solicitors now being involved. KEEP WELL AWAY FROM THIS COMPANY. Mr S Hough
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
GoogleAvoid! John Shepherd give contractors your keys despite having no written proof that they have informed you or gained consent. I had strangers walk around in my property without my knowing changing things to my flat whilst I was paying them full rent. When asking why this was acceptable they advised they use ‘good will’ when handing out keys - this is terrifying and against procedure. Trespassing occurred during my tenancy and the final cleaning bill is crazy! My advice is dispute it as they lower it when you send a quote which isn’t ridiculous. They usually use a cleaning company who don’t have a working website that seem to operate over instagram and overcharge. Currently awaiting legal action regarding the trespassing. Kai and Gita both say alternate things and will make it as painful, hard and long winded as possible to try and retain as much money as possible. This has been an anxiety evoking situation that I wouldn’t recommend to anyone.
1/5
TrustpilotFound the staff to be generally very unhelpful
Found the staff to be generally difficult and unhelpful. I wanted to view a property on Hampton Lane. They said they were told by the seller to 'work backwards' from 5.30pm, and offered me a 4.15 slot. Asked repeatedly for an earlier slot, due to work commitments, but they just said no. On the day, yesterday, it transpired I could not make it for work reasons, despite my efforts to make it. I rang agent today to ask for a viewing. I was told offers had been made and another viewing was 'unlikely.' I would have thought that unless the offers had been accepted and /or property had been sold, there is no reason not to entertain further interest. I would expect a greater level of courtesy from agents, especially when they are dealing with a property value of just under a million pounds! Extremely frustrating and disappointing. I cannot understand this approach to buyers.
Dear Miss Rashid,Thank you for bringing this to our attention. Please note we had a time slot we needed to adhere to. I understand you cancelled the appointment 10 minutes prior to your appointment time however we still have allocated an appointment to you next week if you are still interested or alternatively if you would like to view any other property with John Shepherd, please feel free to contact us. Many thanks,
1/5
GoogleDo not rent with john shepherd!!!!!! Honestly couldn’t advise anyone to avoid this company anymore! The absolute worst service throughout my stay, when our windows were mouldy and having ladybird infestation due to the cracks and holes in the windows, was continuously told there’s nothing they can do. Then it came to checking out and Gita could not have made it any worse of an experience, consistently picking out issues and created the closing stage extremely anxious! Even though the whole flat was as clean as the inventory, they managed to find a way to claim they had to charge a cleaning fee. After calling Kai and expressing my disappointment after experiencing Gitas awful experience, he then went on to try and find anyway to make the cleaning fee stick by bringing up issues which were not even mentioned in the closing checks. Absolutely disgusting company, eventually they returned my full deposit as they had absolutely no leg to stand on. Honestly would never recommend this company to anyone!! The most anxious experience especially renting alone there was absolutely no support.
1/5
TrustpilotAbsolutely hopeless
Absolutely hopeless Have visits few times in Birmingham city centre Trying to sell my penthouse Latest fiasco: met a guy called Ryan who apparently deals with sales.It quickly turned out that despite being in city centre no one there actually deals with sales: is something else going on there?Anyway I was told someone would phone me from elsewhere.Eventually I received a call from some woman who was extremely abrupt as if she couldn’t be bothered Said she would send me desk top valuation.Nothing ever arrived My only conclusion is that if you want to sell a property then give John Shepherd a wide berth
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotGreat Managing agents
I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.
4/5
GoogleLily Johnson helped me when I was moving out of the property which was let by John Shepherd. Due to complications involving timescales, Lily and myself worked together to come up with a solution which would benefit all parties. She was extremely helpful in liaising with the landlord to agree what steps should be taken during my removal from the letting contract. Would highly recommend working with John Shepherd and particularly Lily Johnson.
5/5
GoogleGreat agency! I want to thank Elisha Robinson and Claire Redstone for her help during the all process.
5/5
Trustpilot5 cheers to Lily Johnson
Lily Johnson is exactly what you hope to find in an agent: super friendly, responsive and prompt to a tee. She has been outstanding on all fronts, fielding my many (many!) questions and informing of any aspects I hadn’t even thought of. Really happy to be working with her.
1/5
TrustpilotMalpractice and Breach of Agreement
It is a terrible experience when using the services of John Serpherd because they are habitually not to honor the agreement between them and the Landlord, and suddenly asked the Landlord pay a bill more than £600 without the prior consent or approval or informing the Landlord for the work that is not of emergency. I would definitely lobby complaint to The Property Ombudsman. It is a company that you can not trust.
5/5
GooglePleasant and smooth experience! Saw the apartment, booked it/agreed, all documents and verification were done online timely. Moved within 20 days from viewing. Nice and detailed documentation, inventory, continuous support and assistance. Special thanks to Megan Johnson. Post move support was excellent and always got reply and response from John Shepherd. An all star experience indeed. Location: Birmingham, UK
5/5
TrustpilotAll staff absolutley first class
Fantastic service received from all staff especially as they had to put up with an absolute apalling last tenant - we will be forever grateful to Leah for everything that she has done. Special mention to Marilena for all her help with securing a new tenant.
5/5
GoogleI cannot recommend Lily enough. Having needing to move during the current pandemic, I thought I would find it difficult to find somewhere and it be risky only being able to view somewhere online. I thought the whole letting process would be more difficult. Lily made it very easy, was efficient and kept me informed during the whole process at any time of day. Everything was completed over email / phone.
5/5
GoogleWe recently used John Shepherd to let our apartment in the city centre during covid lockdown. We dealt exclusively with Lily Johnson and throughout the whole process she was a pleasure to work with. Not only did she find us a tenant quickly but made the process easy. Communication was excellent at all stages and she worked efficiently and courteously at all times. Thanks Lily and thanks JS.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFinally some decent staff!
I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy "managers" and their neglect.
1/5
TrustpilotNo urgency what so ever to Emergency
Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too.They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used has given 3 different explanations for the leak and none of them are accurate.If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotTom Cooper 10/10
What an absolute pleasure Tom Cooper is to work with. The service he provided me in the sale of my property is second to none and i would recommend him to absolutely anyone. Fabulous service, thank you Tom!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
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Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
