Trusted Agent profile · Birmingham
★★★★★
1,189 reviews across 3 platforms
33, Colmore Row, Birmingham, B3 2BS
John Shepherd's office in Birmingham, at 33, is rated 4.3 out of 5 across 1,189 reviews on three platforms, including 298 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotPurchasing a property.
Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).
5/5
GoogleRecently rented my first place as a professional with John Shepherd and they have been extremely supportive, answering all my questions. I really want to thank Megan Johnson for making the process of renting really easy and supporting me through the process. I would highly recommend anyone renting a flat in Birmingham to speak to John Shepherd.
1/5
TrustpilotAbusive staff, all round bad company.
Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotLauren Foster
Lauren Foster has been managing my Birmingham apartment and has done a great job of chasing suppliers and tenants for information to get issues resolved. She is courtious, responsive and always willing to go the extra mile. She is a credit to the company.
5/5
TrustpilotThere isn’t a better estate agency team…
There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotExcellent Service from Jack Richardson
From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotWe recently rented an apartment through…
We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.
1/5
TrustpilotOne of the worst letting agent! Colmore street birmingham branch
One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
GoogleI needed to urgently move out of my living situation so I approached John Shepherd about their new apartments. Lily was the main person who dealt with me and helped with all the details regarding the move, and was extremely helpful. The move was completed as soon as it possibly could be once all paperwork and payments were complete, and I couldn’t be more content with everything now. Thank you, could not recommend John Shepherd more!
2/5
Google.Property was tenanted without our consent (found out someone moved in from the building manager of the apartment !) References were from a friend and a brand new employer, the agency staff continually swapped due to multiple leave periods, and overall the communication was defensive and experience was poor. Avoid if you are a first time or overseas landlord. We have complained to management but have had no response and the agency took the full fee out even though we expressed concern around the entire process.
5/5
GoogleI have been renting a flat with John Shepherd for the last two years and have had nothing but positive experiences. Any issues with the flat have been dealt with as soon as I've reported them and everyone I've spoken to has been professional and responsive, especially Lily and Charlotte who I have had the most contact with. Great customer service and I would recommend this estate agent if you are looking to rent somewhere.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotA very smooth and fast process to the…
A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam
5/5
GoogleI had a great experience working with Sophia Tong, one of the letting agents. She was professional, thorough, and explained everything in great detail. Her communication made the whole process smooth and easy. Highly recommend her services!
Thank you again for taking the time to let us know how we did. We hope you have a great day! We will let Sophia know.
5/5
TrustpilotSana Shaikh (Tenant Letting)
The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.
5/5
Googlehad a good experience with this agent, unlike other agents I got a good amount of deposit back which used to worries me a lot. I really definitely recommend it to my colleagues. Charlotte is really responsible and she also keeps my letters after I moved away, and that letters are all important. They always response in time and not bother the tenant. Lily was nice was helpful as well. I am happy with the agent.
5/5
TrustpilotCaitlin was extremely helpful resolving…
Caitlin was extremely helpful resolving my issue and very prompt responding
Thank you for your kind feedback.
1/5
TrustpilotDisappointed
Repairs portal may aswell not exist, having to constantly chase them regarding the repairs reported to only be told they can't see I've reported any! Terrible. There also hasn't been an electrical check done on the property since 2014, never been sent any documents for electrical safety either. Took 9 months to replace broken heaters that I had to chase and was then basically told this was my fault when their contractors ignored me.Really disappointing 😞
5/5
GoogleI recently had the pleasure of working with Megan, a real estate agent who truly made my leasing experience in the UK outstanding. From the moment we started, Megan immediately grasped what I was looking for and went above and beyond to ensure that all my needs were met. Her expertise and responsiveness made the entire process incredibly smooth, and she even managed to accommodate an early moving-in request, which was greatly appreciated. Working with Megan has definitely been my best experience in the UK so far, and I would highly recommend her services to anyone looking for an efficient and pleasant leasing process.
1/5
GoogleThe worst agency ever. They have posted it and straight away I was calling regarding the property and the lady who managed it she was not available the whole day. Next day I called in the morning and she told me she already has 6 views and it is fully booked. How it is this possible? And the attitude is horrendous!!!! Definitely not ever rent or buy a house through them and I will make sure all my friends and family will know about them. L.E: after reply If your check the logs you can see that I have called more than few times since yesterday morning and all the time she was unavailable and no one could get through the lady. Please listen to the recordings. I don’t need excuses for bad services. It is a shame what is happening and is true, bad employees can mess up a company’a reputation.
Thank you for your review. The property in which you enquired about has been on the market for three days. Unfortunately the market is very busy at the moment and therefore viewing slots are being taken up on stock. Apologies you couldn't arrange a viewing due to the slot being full, we have to respect tenants and their living therefore have to put a capacity limit on viewing should they still live there. I can see you called 20 minutes ago, the block viewing capacity was met yesterday. Should you wish to discuss this further do feel free to email harborne@johnshepherd.com. Thank you, John Shepherd.
1/5
GoogleI called to view a flat to rent and the person on the phone put me on a waiting list because the property wasn't accessible yet. Later in the day I get a text from them confirming my viewing was booked for the next hour! They gave me one hour notice for a viewing! I managed to get there on time and no one showed up. I called their office and a guy on the phone told me that the property wasn't accessible. I asked then why they booked me in and he said that he also sent me a voicemail to tell me that the viewing was canceled. I had my phone next to me on my desk at work (yes, I was working and I had to leave early, which means I lost money because of them) fully available, I would have heard it ring and he wouldn't have had a chance to leave a voicemail. In fact, my voicemail was empty. Mistakes happen, lies don't. I would have appreciated if they admitted I was booked by mistake. Lying to customers and wasting their time and money. I've dealt with many unprofessional estate agents, but this goes to the top of my list.NegativeProfessionalism
Many thanks for the below review. Apologies for the delay in getting back to you the incident was being looked into, having looked into this further I note that the property is tenanted and therefore access cannot be permitted without tenant consent. Our records show that a voicemail was left one hour before the viewing as the tenant had a change in circumstances and could no longer allow access, we therefore let all other viewers know including yourself that the viewing was cancelled, all of which received the same message. We acted as quickly as possible from the notification from the tenant, I appreciate its inconvenient when a viewing is cancelled which is why we endeavor to get the message out as soon as we can. I do apologise you feel this way, I can see that on the day of this review, you arranged another viewing for a different property which is being carried out today, we wish you well with your viewing and if you wish to discuss further please feel free to email me - lily.johnson@johnshepherd.com. Best wishes - John Shepherd
5/5
TrustpilotAbove and beyond expectations
Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.
5/5
TrustpilotValue…Efficiency….Amiability.
Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.
1/5
TrustpilotDon't use this agency
Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency
5/5
TrustpilotJohn Shepherd Estate Agents is…
John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina
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Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
