John Shepherd Birmingham reviews

★★★★★ 1/5

Trustpilot

This is a very bad company

This is a very bad company. I had a bad experience with them. They don't know how to deal with tenants. Once I spoke to one of them ( I can give the details of this person and the brach), she shouted at me. If you have a problem with them, they don't tell the truth. If you see an adv for accommodation from them, please don't contact them even if the house/flat is very good. You will face a lot of problems after you sign the contract. They will cause a lot of trouble to you. I dealt with many agents (around 3) and this is the worst one. If you need more details about them just comment and I will tell the whole story

H · 19 September 2023

★★★★★ 4/5

Trustpilot

Student Portfolio Experience

Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined.

Spindlewood · 16 January 2026

★★★★★ 5/5

Trustpilot

Big thanks to Kai Rodney and Cheryl…

Big thanks to Kai Rodney and Cheryl Quinney at the Birmingham city center office! I’ve been with John Shepherd about five years. The team consistently go above and beyond to deliver outstanding service. They are exactly what I’m looking for as a landlord - responsive, accountable, proactive, willing to go the extra mile to deal with complex challenges, just brilliant! Thank you Kai and Cheryl!

Mike · 11 August 2023

★★★★★ 5/5

Trustpilot

Definitely recommend!

I had a viewing with Jack and he was so helpful! Jack was so friendly and answered all my questions and took the time to explain certain things to me. He was so approachable and friendly yet professional. I would definitely recommend John Shepherds to all my friends and family and recommend Jack personally!

Molly · 16 November 2020

★★★★★ 5/5

Trustpilot

John Shepherd Birmingham especially Vijay

Much thanks to Vijay, John Shepherd Birmingham, who has helped us immensely. Staff at John Shepherd Birmingham has made our renting experience very easy.

LL · 4 March 2024

★★★★★ 1/5

Google

In the process of finding a flat. Application filled in and suddenly I’ve been ghosted. I have sent countless emails but no replies

Mustafa · 16 December 2025

★★★★★ 5/5

Trustpilot

Happy customer!

We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.

Vicky · 23 March 2025

★★★★★ 5/5

Trustpilot

Great sale in a difficult market

Jack Richardson and his team were excellent in handling the sale of my mother's retirement apartment as these are not easy to sell on the resale market. They organised professional photos ( not just estate agent photos) and wrote a text which brought out the strong selling points of the apartment. Their knowledge of the market, contact list and market advice was key to the sale of the apartment.Thank you very much Jack and Natasha

Martin · 23 July 2022

★★★★★ 5/5

Trustpilot

Great help from Quentin

I had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!

Mub · 19 March 2024

★★★★★ 5/5

Trustpilot

Quentin was a huge help to throughout…

Quentin was a huge help to throughout the process. He guided us through the application process and made it smooth for us.

Oluwanifemi · 15 March 2024

★★★★★ 1/5

Google

Avoid them at any cost. Worst estate agent in the UK

Roy · 16 March 2026

★★★★★ 1/5

Trustpilot

Which particular bad experience?

Which particular experience?Increasing their commission for no good reason? Not advising on rent valuations in the time of a steeply rising market? Giving the new tenants the wrong keys? Not being able to engage any tradesmen for routine repairs? Hideously expensive out-of-hours callout rates from their 'contracted out' service supplier?Or maybe dragging their feet passing information to a new letting agent I am moving my business to?Apologies for the very negative review, but I have only done this as I was asked to submit one!

Annoyed · 18 July 2023

★★★★★ 5/5

Trustpilot

Great service

Please convey my thanks to Brendan at the Harbourne branch who did an awesome job to locate a rental for me in, put the process in place and manage it in what was quite a challenging timescale. He has great “soft” skills and will go far in my opinion. Well done 😊

Graham · 18 November 2020

★★★★★ 5/5

Google

Elisha and Megan from John Shepherd were really helpful with my move in process. Prompt with communication and support. It was all a smooth process.

Umair · 11 November 2025

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY

AVOID THIS COMPANY! - AVOID 17 CITY HEIGHTS 85 OLD SNOW HILLI am actually outraged by the audacity of these people. These letting agents are essentially money hungry robots and I should have known from the red flags I got from the company that I should have searched for an alternative apartment. To make it clear, the pictures I attached show the state of this property on the first day I arrived. And let me tell you I was shocked at the outdated, dirty appearance of the place which I unfortunately did not view before I signed this lease which was my mistake. The place is disgusting, the walls are dirty, the carpet is worn down and very discoloured, there were missing furniture parts, the amenities barely work, there are COCKROACHES in this place, the mattress is SOILED you will have to buy several mattress protectors, the tiles in the bathroom are BLACK, the toilet must be from the 70s, the flooring in the bathroom and kitchen are also worn down and extremely discoloured, there was NO cleaning done on my move in date, microwave - dirty, oven - 2 had to be replaced as stoves did not work, the cupboards were horrific, the FRIDGE EITHER FREEZES FOOD OR DOES NOT WORK, the natural smell of the apartment stinks, THERE ARE NO LOCKS ON THE DOORS, MOST OF THE HEATERS DO NOT WORK IN WINTER YOU WILL BE FREEZING, ceiling lights ARE LOOSE AND DO NOT WORK, the windows are DRAUGHTY, the couches are OLD, to conclude it was damn right EMBARASSING to even bring someone to this place without explaining this is a temporary situation. They also had the audacity to increase the rent and ask whether I would like to extend my stay.But the worst part of all, is upon leaving this place, this company attempted to charge ONLY ME £1000+ worth of damage even THOUGH I lived with an unhygienic flatmate who had been there for 3 years. The charges got brought down to £320, but they have made unauthorised payments on my card - and NOT ATTEMPTED to contact the other tenant. Keep in mind, the things they attempted to charge me for, I.E THE WALLS and MISSING CHAIRS, were ISSUES they had before I signed. I will put this down to inexperience, I will definitely take more serious note of red flags when dealing with such money hungry agencies who are quick to charge tenants and slow to fix problems of their own property.Rajak Ali and Melissa Canon I found to be really unhelpful and dismissive of my complaints about this place. They obviously showed no compassion or care as it was not them who had to live in a disgusting property like this. They are more interested in making their jobs easier and brushing off concerning issues. As a new tenant, I have been made to pay all charges for this unfortunate place. I have yet to hear back on why the have not pursued the other tenant either. The bright side is that I will no longer need to deal with this inhumane money-thirsty company and I have learned a valuable lesson. To avoid the hassle, avoid these people. I will make sure to continue spreading the word so as many people know.

Jim · 10 July 2023

★★★★★ 5/5

Trustpilot

From the initial email enquiry to…

From the initial email enquiry to meeting to view the property and all other stages the communication and service was excellent. I would particularly point out the professionalism of Rickie Clarke as a high point of working with John Shepherd in securing our property. His diligence and integrity was first class and I was very impressed with him and his experience. Having also needed to access the maintenance support provided by John Shepherd I can also say that their system is quick and the staff are very understanding and helpful, in particular Faye Nichols.

Lee · 7 September 2021

★★★★★ 5/5

Trustpilot

Good service

Kelvin Zakeyo sorted out a uni house for myself and 5 mates really quickly, with top professionalism.

George · 19 January 2026

★★★★★ 5/5

Google

I have just rented a property via John Shepherd and found it to be a very positive experience. Special thanks to Nelly and Megan for taking great care of us. From our first call to the agency, meeting and greeting us in the snow, guiding us through the on line paperwork, it has been a real pleasure. Thank again Mark and Dilum.

MARK · 26 August 2023

★★★★★ 5/5

Trustpilot

An Exceptional Showing

Our experience with Sales Administrator Mia Cornwall of John Shepherd Estate Agents was exceptional. Not only was she incredibly well-informed about the property and the neighbourhood, she went out of her way to make us feel comfortable and attended to. We honestly believe that her showing of this property could be used as a training video for others interested in her line of work. Top marks.

Aaron · 2 May 2023

★★★★★ 5/5

Google

I wish to thank Gita Patel at Birmingham City branch for her sense of responsibility and commitment. Mrs Patel has recently taken over to manage my properties in Birmingham. She took over a complicated task, where the property was left in a mess. She had no hesitation in rolling up her sleeves and helped me to tidy it up, so that the property can be put back into the letting market instantly. She also responds to any issues regarding the property/tenant swiftly and takes the appropriate actions to resolve them. I really appreciated her effort and would like to thank her for all the assistance that she has been giving.PositiveResponsiveness, Professionalism

Kming · 26 August 2021

★★★★★ 1/5

Google

This agency has mislead us by using false advertisement and information through out the moving in process. To begin they told us the property is managed by the Landlord but later when we have signed the contract only have they managed to tell us it was managed by the agency. Horrible HORRIBLE agency, please avoid at all cost!!!!!! The issues we have had with them started first when we were dealing with Brendan who was our point of contact and without any acknowledgments he was longer representing us, rather it was Lily. Lily never confirmed why Brendan was no longer our point of contact and all the issues we have told him about the property fall on deaf ears. It was lost in the transition. We signed the contract thinking all of the issues have been identified and looked into. We called the office for regular updates to confirm everything..NO answer. Every time we call it's the same old excuses. "Lily is in a meeting... Lily is busy, Lily is on the phone" etc. Honestly, Please avoid. I will never be using this agency ever AGAIN. I will make sure I save people from these SCAMMERS!!! They also never take complaints serious.NegativeResponsiveness, Quality, Professionalism, Value

Abdishakur · 26 August 2021

★★★★★ 5/5

Google

I have just moved into the new flat that I found through John Shepherd. I would like to thank Emily, Lily and Megan at the Birmingham office. Emily showed me the property and her friendliness made all the difference seeing the place for the first time. It was then Lily and Megan who took it over from there and did a stellar job seeing me through the whole process. They were accessible and amicable at all times. They patiently answered all my questions, and I did have many given it was my first time renting a property in the UK. They accommodated all my needs and put all my concerns to rest. They made the process I dreaded painless and smooth. They are professional yet compassionate which is exactly what one needs entering the rent cycle for the first time in a country other than one's own. I am grateful for all three ladies and particularly sending gratitude out to Lily and Megan since I interacted with them the longest. They continue to answer my questions and address my concerns. Thank you for helping me find and settle in a cosy flat that I am happy to call my home.PositiveResponsiveness, Quality, Professionalism, Value

Riham · 26 August 2021

★★★★★ 5/5

Google

We've had a great experience with agents at John Shepherd. Drew was a pleasure to deal with in getting everything sorted with moving in and Charlotte Ford has been excellent managing everything since moving in. Any time I've had to contact her she's been super responsive and helpful. When the tenancy ended, Charlotte helped us to get everything wrapped up, and returned our deposit promptly, making the usual stress of moving that little bit easier. A great person to deal with.

Killian · 26 August 2021

★★★★★ 5/5

Google

As a tenant, I have met many many agents in Birmingham, and I would like to endorse the professionalism and friendliness of Megan and Lily from John Shepard's. Megan showed me a few flats, and unlike most of agents, she never pushed her interests, she remained silent to let me do my evaluation, she agreed with flaws, she was punctual and polite. I worked with Lily in a difficult situation, and she showed dedication and professionalism. At the end, in the current structure of tenant-property owner-agent, the agent is on the side of the property owner, however, these people try their best to consider tenants as well. I hope John Shepard's appreciate their values.

Shaahin · 26 August 2021