Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey like to hold back deposits spitefully
They like to hold back deposits for grass naturally growing weeks after you moved out!
Dana · 28 May 2026
Agent replied · 31 May 2026
Thank you for sharing your experience, Dana. We sincerely apologise for the challenges you have encountered regarding deposit deductions and communication. We strive to provide reliable guidance and support, and we regret that we fell short in your case. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.
★★★★★ 5/5
TrustpilotGood service
Good service, Caitlin is my account manager and she is really helpful to deal with any issues. Will recommend John Shepherd to my friends
Cynthia · 4 October 2024
Agent replied · 28 December 2024
Thank you for your review, it is greatly appreciated
★★★★★ 5/5
GoogleMy friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Quentin Lee!
Gowshni · 27 February 2024
★★★★★ 5/5
TrustpilotJoe F = amazing
Joe F is an amazing agent and on top of that an he’s absolute delight!!
Jamie · 20 May 2026
Agent replied · 31 May 2026
Thank you for your review, we are so happy to hear about your positive experience!
★★★★★ 5/5
TrustpilotMyself and my partner are renting from…
Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.
Meghan · 27 February 2024
Agent replied · 13 June 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotGreat service from Aleemah Aziz.
Charlie · 23 July 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
★★★★★ 5/5
TrustpilotMoved to one of the property managed by…
Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.
Vimal · 19 September 2023
★★★★★ 5/5
TrustpilotOutstanding customer service
Gita P was absolutely phenomenal with helping us to move into our rented property and getting settled. Our rented property was recently refurbished before we moved in everything inside was new, fresh carpets and clean, freshly painted walls with a beautiful garden. Our land landlords are amazing people. I highly recommend Gita, Drew and the rest of the team.
Emily · 25 June 2024
★★★★★ 5/5
TrustpilotExcellent service from all the staff in…
Excellent service from all the staff in reletting my property which became vacant and a special mention to Kayleigh who helped so much with the repairs and updates. The Lettings staff kept me fully informed and I couldn’t be more pleased with the outcome. Many thanks to you all. Sylvia Whittall
Mrs · 1 November 2024
★★★★★ 1/5
GoogleLilly Johnson was very helpful for years with renting my apartment. I dunnow what has happened since she left, but the latest tenant they proposed had a CCJ process and numerous other red flags. And they insisted it was fine! Something strange seems to be happening at JS and i would avoid them.
Matias · 1 October 2024
★★★★★ 5/5
Trustpilotexcellent service all the time
I would just like to say excellent service all the time and very good level of communications from my contact there Artti and i would highly recommend them.
Marc · 16 January 2026
Agent replied · 24 January 2026
Thank you so much for your lovely review and feedback.
★★★★★ 5/5
TrustpilotFabulous service !!!
This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!
Claire · 25 November 2020
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 1/5
TrustpilotNeed help to unwind contract
Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?
Zhuzhuxia · 7 March 2024
Agent replied · 13 June 2024
Thank you for your feedback. To help us further if you could put any details relating to the Address and your name to chris.blick@johnshepherd.com and we can thoroughly investigate this.
★★★★★ 5/5
TrustpilotWe recently rented a property through…
We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!
Alex · 30 November 2023
★★★★★ 1/5
TrustpilotThe Sutton Cold Field team namely Julie…
The Sutton Cold Field team namely Julie & Leah are shocking at customer service, with holding our deposit for no reason due to their inability provide us with a inventory of the property and accusing my partner of not handing a key when they have now "found"it as it was simply not handed in by their office team members. When you call they dont answer for a day and when you email there is no response either. I will definitely not recommend sending them any money as they are NOT trustworthy. Stay clear, I will not be sworn either, the manager of this branch is shocking!!!
Elmar · 23 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point, however certain matters raised in this review are false and mis-leading. We are very keen to speak with you further on this, so please feel free to email our Property Management Director at chris.blick@johnshepherd.com.
★★★★★ 5/5
TrustpilotGreat service!!
Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process!ThanksFor all the help
Nathan · 22 February 2024
Agent replied · 13 June 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotHappy First time landlord
As a first time landlord, Ailish was very knowledgable and explained the options clearly on our first meeting. The process was smooth and stress free and communication with Ailish & Rickie was great. Rickie was caring and approachable whenever I met him and both were always helpful and available when needed. They were able to meet my expectations which was great!
Lauren · 25 November 2020
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotThe experience of buying somewhere…was amazing
The experience of buying somewhere strange semed daunting to me at first - but Natasha, Joseph and their manager, Gary were kind, informative and very helpful
Fiona · 23 August 2025
★★★★★ 5/5
TrustpilotExcellent Service
Adrian did a fantastic job in selling my property. He explained the process thoroughly and what was expected and went above and beyond to answer any queries or questions, along with Mia who was a little star and kept me posted regularly with any updates. I also dealt with Natalie on several occasions who was able to answer any queries or questions and get back to me swiftly. I have to say the service was above and beyond what you'd expect and is becoming rare these days. They all need to be recognised for the excellent job they are doing. Thank you 😊
Zoe · 26 November 2022
★★★★★ 5/5
TrustpilotMuch appreciated Reemi’s offer to get…
Much appreciated Reemi’s offer to get the council tax paid which the apartment was empty.
Thank you for the great service!
Assid · 15 October 2026
★★★★★ 5/5
GoogleMuhammad Gader, part of the Lettings team provided excellent customer service. He conducted a viewing which turned into an offer and kept me well informed. Professional and efficient service!
SS · 16 December 2025
Agent replied · 16 April 2026
Thank you for your review and the kind feedback, we will pass this on to Muhammad
★★★★★ 5/5
TrustpilotPrompt, efficient and polite
Michael Nabarro and his team at John Shepherd found a tenant promptly for my property and he was very helpful in guiding me through setting up the tenancy .
Mrs · 16 March 2024
Agent replied · 13 June 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotGreat Service from Caitlin MacDonald & Drew Swadkins
John Shepherd recently took over the management of my property in Birmingham. Immediately there has been a radical improvement from the previous agent. The responsiveness from Caitlin MacDonald and Drew Swadkins has been second to none. They found a replacement immediately and have been extremely helpful with any help/queries that i have had. Thank you both!
Kiran · 19 June 2024
★★★★★ 5/5
Trustpilotcalled in to ask about a property and…
called in to ask about a property and in less than 5 minutes got all the information needed and secured it with the deposit,
Ramir · 21 January 2026
Agent replied · 24 January 2026
Thank you so much for your lovely review - great to hear! We will ensure this feedback is shared with Kelvin
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
