Trusted Agent profile · Birmingham
★★★★★
1,176 reviews across 3 platforms
33, Colmore Row, Birmingham, B3 2BS
John Shepherd's office in Birmingham, at 33, is rated 4.3 out of 5 across 1,176 reviews on three platforms, including 292 Google reviews rated 3.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid Vijay Kapila from Bham
Avoid dealings with Vijay Kapila from Birmingham branch if at all possible. He arranges people to come into your flat without warning. He shares other people’s contracts for other flats with you breaking confidentiality. He pretends the contracts are yours to try and stop you leaving presenting a huge bill. Very underhand tactics to extract fees. No deposit back still too.
1/5
TrustpilotOne of the worst letting agents
One of the worst letting agents. Impossible to get your deposit back. Hannah Britten lied and produced fake 'evidence' to succeed. Awful human being and awful company
Thank you for your comments and we apologise that you have had a negative experience with John Shepherd, however after reviewing the Tenancy file, I can see that the team have followed all correct End of Tenancy processes relating to the deposit claim, specifically referring to significant property damage. We pride ourselves on having a strict and robust processes which needs to be met in order to protect our landlords. You were kept updated on throughout the process and the final TDS adjudication has now been awarded. If you would like to discuss this further, please feel free to email our Property Management Director at chris.blick@johnshepherd.com
5/5
TrustpilotMarilena - a credit to the company!
Marilena was so helpful, friendly and lovely to deal with. She was always happy to assist and answer any questions I had. She made the whole process so easy and efficient! She is a credit to John Shepherd.
5/5
TrustpilotFirst time buyer
First time buyer, unsure of process but having spoken to Tash, Katie and Harry was guided through and supported by the excellent team at John Shepherd
5/5
TrustpilotThe whole sale of the house was…
The whole sale of the house was brilliant and Adrian and Mia went above and beyond to assist us
5/5
TrustpilotAttention to Detail
With the rental market fast becoming a zero profit and for many professional landlords a loss making business ...attention to detail is critical. Caitlin Macdonald and johnshepherd have remained attentive, proactive and thorough in the delivery of landlord management services greatly helping me to ride out these very difficult times. Thank you.
5/5
TrustpilotVery positive experience
Natasha was extremely friendly, helpful and professional. Thank you for your support . As first time buyers our experience with John Shephard Estates Agents was really positive. Totally recommend!
5/5
TrustpilotFantastic experience with the team…
Fantastic experience with the team renting a flat we own.We worked with Lily and the service was quick & efficient,I would definitely recommend!
5/5
TrustpilotExcellent team
Excellent team, clear and timely communication, and genuine concern to ensure property is well looked after, very reassuring. Many thanks to Lauren, Senka and the team.
5/5
GoogleQuentin Lee made how application process seamless. Thank you
5/5
GoogleLily Johnson was extremely helpful both before and post moving in. Very responsive and professional even with the difficult timing due to Covid. Her and her team were very helpful and made things as smooth as possible for the move.PositiveResponsiveness, Professionalism
5/5
TrustpilotCaitlin MacDonald 5 Star ⭐️⭐️⭐️⭐️⭐️
Caitlin MacDonald has been fantastic throughout our entire tenancy and during the finalisation since leaving too.She’s always been on hand with the correct advice or has gone above and beyond to find out any question we have asked!!Fantastic service, credit to the company!
5/5
TrustpilotLily has been excellent in both help…
Lily has been excellent in both help and advice navigating the new council requirements and in setting up a new property for rental, thank you!
5/5
TrustpilotViewed property through Letting Agent…
Viewed property through Letting Negotiator, Brendon, who explained the process and answered all queries. Very thoughtful chap, he showed us another property on the same street, going out of his way to do this. He adhered to all Covid19 related precautions, and was professional throughout viewing. Very satisfied with this branch, staff seem polite and friendly.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
GoogleThis is probably the worst letting agency in the city. The staff is extremely unhelpful, arrogant and ridiculously rude. I let an apartment in Jewellery Quarter with them and I have ended up with the worst possible experience in my 5 years in the U.K. I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Abhorrent service.
5/5
TrustpilotProffessional and reliable.
Proffessional and reliable.Thanks to Destinee ,Lily, and Gita!!
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotJack was very pleasant and welcoming.
Jack was very pleasant and welcoming.The bungalow is beautiful but we decided the area is not quite right for us. Too much traffic !
5/5
TrustpilotDestinee was so lovely and helpful…
Destinee was so lovely and helpful throughout the whole experience of looking for a property with John shepherd. She was very informative with the information needed and was quick to get back to us on any queries we had.
5/5
TrustpilotGreat experience
Recently ended my tenancy due to buying a new place, Lauren (Foster) could not have been more helpful! She made the whole process so quick and easy for me, she answered any questions i had, and i didn't have to worry about a thing, exactly what we needed considering all the other stress that comes with moving and buying a first home. Really grateful to her, Thankyou!
5/5
TrustpilotRickie was very helpful and friendly
Rickie was very helpful and friendly, he worked very hard to make it possible that i moved into my new property as soon as possible without delay for this i am very grateful to him.
5/5
GoogleI’ve carried out work as a contractor for John Shepherd Lettings for over 10 years and during that time I’ve built up a good working relationship, wouldn’t hesitate to recommend Debbie and everyone in the property management team at Birmingham
5/5
GoogleIt is my first apartment, and I had a great experience with John Shepherd. Lily Johnson was my agent. She was wonderful; she assisted me throughout the moving process, even after and answered all of my questions. I am pleased.
1/5
TrustpilotTerrible
Appalling service from this lettings agency - our original agency transferred hands so I was expecting a step up in our service but absolutely nothing happened. They are withholding our deposit without real reason and I would prefer to just be done with this agency altogether.
5/5
TrustpilotLily Johnson
Lily Johnson is knowledgeable, helpful, responsive and conscientious. I thoroughly recommend her as a letting agent.
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