James Laurence Sales and Lettings Birmingham reviews

★★★★★ 5/5

Google

As a London-based letting agency, we engaged James Laurence to handle a property rental after being disappointed by a local competitor. Our experience with James Laurence has been exceptional from the outset and decided we will trial out services on a sole agency basis. Charlotte our primary point of contact, has been outstanding. She demonstrated remarkable expertise of the area, provided realistic insights into market rent, and outlined timelines for securing suitable tenants. We wholeheartedly endorse their services and plan to continue working with James Laurence in the foreseeable future. Keep up the excellent work! Also a big heads up to Daniella and Jade:-) Aziz and the Farrell Lewis Team

Farrell · 19 May 2024

★★★★★ 5/5

Google

James Laurence Estate Agents (Lettings) were very quick to find new tenants for us for our 2 bedroom apartment near to Birmingham city centre. James Lawrence Estate Agents (Lettings) is a well managed organisation, and the people that we interacted with the most (Charlotte and Jade) were professional, friendly and efficient. We feel that it is particularly important to note that Charlotte and Jade always kept us informed, and they always did what they said they were going to do. And last, but not least, we never had to ask twice for something or for something to be done. We would highly recommend James Lawrence Estate Agents (Lettings).

Neil · 19 May 2024

★★★★★ 5/5

Trustpilot

Excellent company

My daughter was relocating to Birmingham due to work, we are not familiar with this city. However James Laurence, went above and beyond to find a suitable rental property in a lovely location for her. Their customer service skills are excellent. We were kept informed at all times during the process and the staff made it an enjoyable experience. Most professional and efficient Estate Agency I have ever come across.

Jane · 25 October 2024

★★★★★ 5/5

Google

Thank you so much to Charlotte Blount for all her help with my recent letting. Charlotte was responsive and is extremely knowledgable about properties in the area. She went above and beyond to make sure that everything went smoothly for me and my partner when searching for our first property together - would highly recommend!PositiveResponsiveness, Professionalism

Ellie · 10 June 2022

★★★★★ 1/5

Google

I don't know if it's the agency or owner, but one my friend is facing worst days just because he rent a house with this agency. First they didn't arrange the viewing and as he was in hurry he rent it. The house was in the worst condition, …

Dr · 16 July 2025

★★★★★ 5/5

Google

Ive bought a few properties over the years but hadn't bought through James Laurence estate agents before. I can only say they have been fantastic. We were dealing with Reece Parkinson who has been helpful and professional from beginning to end. Reece is an asset to the company and someone I will definitely be dealing with again in the future. Thank you.

David · 10 June 2021

★★★★★ 5/5

Google

Dealing with Iain Kenyon has been an absolute pleasure. The service that he has delivered has been excellent, nothing is too much trouble, regular communication and follow up has been brilliant. Thanks so much Iain

Celia · 10 February 2024

★★★★★ 5/5

Google

My partner and I have recently used James Laurence to sell our property and we cannot thank them enough for the service, communication and level of experience we have received. Our property went on the market on 27th Dec and by 21st March we were getting the keys to our new home. We were lucky to have a nice chain to enable all parties to move quickly however this wouldn’t have been as quick had it not been for the efficient service provided by Henry, Charlotte and Sam. We had a phenomenal amount of viewings and the professionalism was second to none with everything going so smoothly when it could’ve been very daunting having such high interest. After the offer was agreed, the team, Henry in particular, were always at the end of the phone, updating us every step of the way, and pretty much replied instantly to emails. We were never left waiting for a response on anything. I can’t thank them enough for helping us move our growing family into our new home and making the process so easy. I won’t hesitate to recommend them to anyone looking to sell their home. Thank you all, Samantha Blount & Ben John-Hynes

Samantha · 10 April 2024

★★★★★ 1/5

Google

I stayed at a property for two years with my wife in Moreton House apartment 208 in Birmingham B1 3BE, my personal experience with James Laurence has been incredibly frustrating where that have caused me issues from them not fixing a …

Bal · 16 September 2025

★★★★★ 5/5

Google

I had a great experience with James Lawrence who helped me move into a lovely flat at very short notice. In particular Kelly went above and beyond to respond to my queries throughout and ensure I was able to move in on time. I would be happy to recommend both Kelly and James Lawrence.PositiveResponsiveness

Joe · 14 June 2022

★★★★★ 5/5

Google

The lettings team did a great job for us when we rented our flat through them. There were some problems with the tenant at the end of the period and Melissa and her colleagues worked really hard on our behalf to sort everything out. We are very grateful for their professionalism and experience. I am sure we wouldn’t have been able to navigate the process without them.

Rachel · 11 June 2019

★★★★★ 5/5

Trustpilot

excellent assistance

Amelia provided excellent assistance during our property viewing. She was incredibly thorough, answering all of our questions and explaining every detail clearly.

SanJay · 7 March 2026

★★★★★ 5/5

Google

Sam and Henry were really helpful and drove the sale to completion. Really appreciated their help.

Richard · 26 November 2024

★★★★★ 5/5

Google

Great experience with James Laurence, special shout out to Sam who was incredibly professional and had excellent knowledge

Ollie · 19 October 2024

★★★★★ 5/5

Trustpilot

Had a great experience viewing the…

Had a great experience viewing the flat. The viewing was well organised, and everything was explained clearly. Really appreciated the time and professionalism shown. Thank you.

Arshad · 12 January 2026

★★★★★ 5/5

Google

We have a few properties with James Laurence, the service given by Lottie has been exceptional, always on hand to help. Charlotte has also been amazing as we live almost 2 hours away. Very lucky to have them in the team!

Reece · 10 June 2023

★★★★★ 5/5

Google

Lucas Rogers was by far the best agent I have come across. He was so personable, helpful & efficient. He went above & beyond for me & I am so grateful. Incredibly helpful & proactive!

Monica · 24 April 2025

★★★★★ 1/5

Google

This is hands down the worst letting experience I’ve ever had. They lure you in with politeness and fake professionalism when up until you’re signing the contract but once you’ve moved in, their attitude changes completely. They become slow, dismissive, and take no responsibility for issues in the property. When I moved in, there was no hot water. I reported it straight away. I kept at it for a week back and forth with them not responding to my emails for days my family didn’t even have the privilege to shower with hot water despite paying the rent and they weren’t even bothered even after repeated phone calls everyday. Disgusting! and only after I had to threaten them with Section 11 of the Health and Safety Act did they take action, suddenly sending someone out that same day. So clearly, they could’ve acted sooner, but chose not to. It wasn’t just this hot water problem there was so much more! Then came the end of the tenancy. Despite returning the flat in very good condition, they tried to deduct £450 from my deposit for completely unreasonable things. I challenged it through the deposit protection scheme and they were forced to reduce it to £80, which says everything about how inflated and unjustified their original claim was. Their staff are rude, evasive, and frankly, unprofessional. What’s worse is they rely on tenants not knowing their rights or being too exhausted to fight back for their deposit or anything else. I knew I had to stand my ground. Please read this and take it seriously. I wouldn’t wish this kind of stress and mistreatment on anyone. If you’re thinking of renting through them, Don’t please don’t!! Read the other 1 star reviews and you’ll understand. I’m posting this off a spam account as well so I don’t have to watch them reply to this with one of their usual responses to try and defend themselves they like to blame and don’t take accountability just look at the repeating pattern in the replies to reviews. Do yourself a favor and stay away!

Kash · 25 May 2025

★★★★★ 5/5

Google

Had a great experience with James Laurence. Reece Parkinson and Henry Crane were excellent. As a first time buyer, they were very patient with me and my questions and reassured me at every hurdle. Henry even helped chase my non-responsive solicitors which I’m forever grateful for. I would highly recommend

Dariusz · 10 June 2022

★★★★★ 1/5

Google

They deducted £150 from my deposit for minor issues, such as cleaning the skirting boards and removing dust from the kitchen platform, which I find unjust. Furthermore, even if you meticulously clean the entire home ten times before leaving the premises, they will still create an inaccurate cleaning report claiming everything is dirty. In reality, a professional cleaner cleaned my home, and I have photographic evidence to prove its cleanliness, but they refuse to acknowledge it. Petrina Williams, one of their property managers, engages in bullying tactics and ensures that you are mistreated and deceived.

Adi · 12 December 2023

★★★★★ 1/5

Google

I approached James Laurence to let and manage my property after they successfully sold one of my property. Then I had a great experience and commutation. However, I can't see the same level of service now. Overall I had good communication with the staff. The problem that accrued is that during the management period of the property they never found time to do a single inspections. I don't know if only transferring the rent to my account is classified as a management by them? I personally think this is quite a big breach of the contract as overseeing the property is essential for both tenant and landlord. A damaged property can cost a lot to be repaired.However, after I decided to use a different agency I was offered discount £125 payable for switching over. I was told by the staff , I should not pay anything after giving three months notice of ending the management. Unfortunately, they do not value their loyal customers and I will never recommend them again.

Oslava · 12 December 2023

★★★★★ 1/5

Google

No issues until it came time to reclaim my deposit. Laughably trying to withhold 1/4 of the deposit for dust on the skirting boards. Nothing short of theft. Been renting in the UK for ten years first time this has been attempted. Would avoid at all costs. UPDATE: As i can't reply to the below message - the "independent" review notes dust on the skirting board, shower partition needing wiping, and cupboards being dusty (most likely due to the fact that I had moved out a month before the tenancy ended). The missing items were bric a brack left behind by previous tenants - a multiple year old mattress cover, a washing up tub, a rusted metal drying rack, and a used and stained from previous use hamper. This list does not fall outside of fair wear and tear and does not add up to 150 quid. As noted in my previous post - I never said the entirety of my deposit was withheld but you are witholding 1/4 of it. This is nothing but a cash grab. Upon moving in, the flat's bathroom was covered in black mold around the tub - all of the dining room chairs were held together with blue tac, the curtains in the bedroom were stained and safety pinned together, the dresser's backing was coming apart, to list a few of the issues. I contacted your office about some of these issues but was never responded to - to top it off I was barely in this flat during my tenancy as I had to fly home for a family emergency. If I could give you 0 stars I would.

Roc · 11 December 2023

★★★★★ 5/5

Google

I recently sold my House via James Laurence, Henry and his team were brilliant throughout the process, always accessible, very knowledgeable and great customer service skills, to top it off they got me over asking price! Would thoroughly recommend

Will · 10 June 2023

★★★★★ 5/5

Google

I am very impressed with James Laurence, and everyone I dealt with at the agency as a first-time buyer. At different stages I worked with Sam, Caroline, Sophie and Henry, and all were very responsive and helpful. Highly recommended!

Jake · 10 June 2023