James Laurence Sales and Lettings Birmingham reviews

★★★★★ 5/5

Trustpilot

Sonia

Sonia, from James Laurence Estate Agents wasn’t only efficient, but extremely helpful throughout the duration of the call. Made my enquiry pleasant and she was brilliant.

Amar · 16 December 2025

★★★★★ 1/5

Google

No issues until it came time to reclaim my deposit. Laughably trying to withhold 1/4 of the deposit for dust on the skirting boards. Nothing short of theft. Been renting in the UK for ten years first time this has been attempted. Would avoid at all costs. UPDATE: As i can't reply to the below message - the "independent" review notes dust on the skirting board, shower partition needing wiping, and cupboards being dusty (most likely due to the fact that I had moved out a month before the tenancy ended). The missing items were bric a brack left behind by previous tenants - a multiple year old mattress cover, a washing up tub, a rusted metal drying rack, and a used and stained from previous use hamper. This list does not fall outside of fair wear and tear and does not add up to 150 quid. As noted in my previous post - I never said the entirety of my deposit was withheld but you are witholding 1/4 of it. This is nothing but a cash grab. Upon moving in, the flat's bathroom was covered in black mold around the tub - all of the dining room chairs were held together with blue tac, the curtains in the bedroom were stained and safety pinned together, the dresser's backing was coming apart, to list a few of the issues. I contacted your office about some of these issues but was never responded to - to top it off I was barely in this flat during my tenancy as I had to fly home for a family emergency. If I could give you 0 stars I would.

Ryan · 12 November 2023

★★★★★ 5/5

Google

Honestly can't thank Kelly enough for all the help she has given me during my current moving process! As stressful as it has been, Kelly has gone above and beyond to clarify and assist me on information, even during her own time when not at work. Kelly is a real asset to this branch and gives the company a good reputation, would definitely recommend her and this branch to others, and would use them again for future moves. Thanks again so much! :)PositiveResponsiveness, Quality

Callum · 10 June 2022

★★★★★ 5/5

Google

After being let down by other agents James laurence, specifically Kelly really helped me to find the perfect flat. This is my first time renting, and in a new area so I had lots of questions and problems that needed answers and solving and I seriously couldn't have worked with anyone better. Kelly has been a godsend, she's so friendly and super helpful and has replied so quickly and frequently whenever I've needed her. She has also directed me to the appropriate people when she was unavailable. Would highly recommend renting/buying with James laurence as they have been super professional, helpful and reliable. Can't thank them enough for all they've done!

Olivia · 10 June 2022

★★★★★ 5/5

Google

James Laurence is managing some rentals for us and Sarah Hall took over when the agent left for another post. Sarah is simply brilliant. Her experience shines through everything she does. She has the judgement and professionalism that comes from having successfully dealt with difficult situations; she knows the contractors who can be trusted to work independently; and more importantly she is friendly and approachable to both us as the landlord and the tenants alike. She has our confidence.PositiveResponsiveness, Quality, Professionalism

David · 10 June 2022

★★★★★ 5/5

Trustpilot

Amelia is lovely

Amelia’s been lovely and helpful. They have very good marketing emails and offer a wide range of lettings. I look forward to move in soon.

Dascalul · 23 December 2025

★★★★★ 5/5

Google

All of the team are very professional, really helpful and responsive and super friendly! Kelly was great and really efficient in helping me secure the property quickly and Melissa W. has been exceptional throughout the whole process leading up to my moving in!PositiveResponsiveness, Quality, Professionalism, Value

Annemarie · 28 August 2022

★★★★★ 5/5

Google

Tremendous team! After some initial scheduling difficulty, we were able to get a viewing booked quickly and within a few days. Karan gave a brilliant showing around the property and was very accommodating in helping arrange follow-up …

Taranvir · 16 August 2025

★★★★★ 1/5

Google

I would give -5 if I could. They are all kids pretending to be a manager. They don’t know how to deal with issues, creating massive problems and giving it back to you. They are awful to deal with. I am glad I am out of the flat and don’t need to deal with them anymore. Nothing to do with deposit or the property…the staff from James Laurence in Birmingham are just terrible to deal with…zero professionalism…

Valeria · 11 January 2024

★★★★★ 5/5

Trustpilot

Very helpful

A detailed, guided viewing led by Sonia. Resolved all queries

Ameya · 16 April 2026

★★★★★ 5/5

Google

Melissa and Charlie have both been fantastic during our move. Melissa is very professional and helpful, we had to change our move in date several times and she was always very accomodating. Charlie has also been extremely helpful in working out any issues we had after moving in. Would highly recommend!PositiveResponsiveness, Quality, Professionalism

Andrea · 10 June 2021

★★★★★ 5/5

Google

I've been renting with James Laurence for almost 3 years now and honestly I couldn't sing their praises enough. Charlie has been a particular highlight as she is approachable and friendly and willing to answer/resolve any questions you may have (whether its relevant to the property or not). Keep up the good work!PositiveQuality

Jake · 10 June 2021

★★★★★ 5/5

Google

Completed everything online and within an extremely short window. Very responsive agency and great communication. Special Mention to Jorja Jeavons who has been a top tier agent throughout the process. Very professional and speedy!

Jack · 14 August 2023

★★★★★ 5/5

Google

Very quick and easy process, from start to finish - with great communication from Melissa and the team throughout, including clear and concise instructions on what to expect through every stage of the move. Very happy with the service at James Laurence, and my new apartment!

Joel · 10 June 2022

★★★★★ 5/5

Google

Over the course of the three months I spent searching for a flat, I had two separate viewings with James Laurence. While I actually ended up buying via another agency, I had such an outstanding experience with James Laurence that I felt the need to leave a review. Both the representatives I met, Sam Harper and Jack Painter, were exceptionally polite and friendly, and went above and beyond to answer any questions I had and check back in after the viewings. Not only this but they even helped talk me through some of the problems I encountered with the flat I did buy from the other agency. They are the only estate agents I dealt with that seemed informed on the issues around buying a flat covered by the Building Safety Act and even put me in contact with a solicitor that could take on my purchase. While I didn't end up buying with them, I couldn't recommend them any more highly to anyone currently looking to buy.

Beck · 13 September 2023

★★★★★ 5/5

Trustpilot

Would recommend

Quick response and lovely, helpful staff.

Harshitha · 8 May 2026

★★★★★ 4/5

Trustpilot

Sonia spoke with me gently and…

Sonia spoke with me gently and respectfully. She clearly explained the questions I didn’t understand. Sonia had patience with me throughout our conversation

Osei · 17 December 2025

★★★★★ 5/5

Trustpilot

Sonia provided excellent

Sonia provided excellent, professional service. Very responsive and helpful.

Ishmael · 13 April 2026

★★★★★ 5/5

Trustpilot

Great experience with Amelia and…

Great experience with Amelia and Harpreet. Very friendly, helpful and responsive - a pleasure to deal with.

Matt · 7 February 2026

★★★★★ 5/5

Google

James Laurence were the Agents for the apartment that we recently completed on. As first time buyers I cannot recommend them highly enough. Sam showed huge commitment throughout a difficult process and really made the sale happen for both us and the seller. We were let down by other Estate Agents and we're so glad we had the chance to deal with JL. If we were looking to sell in the future, I know who my first call would be to.

CS · 25 March 2025

★★★★★ 1/5

Google

Terrible, do not rent for this estate agent! Edit: Response from the owner is not what happened at all! We can add lying to incompetence!

Richard · 28 November 2025

★★★★★ 5/5

Google

I have dealt with Melissa from james Laurence Estate agents recently, she was extremely efficient and co-operative, responds to my emails within 1-2 minutes and always ready to answer any question. was a pleasant experience

Omar · 10 June 2023

★★★★★ 5/5

Google

Kelly provided exceptional service to us in our search for an apartment and was always friendly and helpful, keeping us up to date with the process and going out of her way to ensure we secured our property very quickly - thank you Kelly!

Emerald · 10 June 2022

★★★★★ 5/5

Google

We would like to thank Kelly for her support in gaining our apartment. Her communication was excellent, she always kept us updated on progress and was a pleasure to speak to on the phone. Very pleased with the service we received!PositiveResponsiveness, Professionalism

Faye · 28 August 2022