Trusted Agent profile · Birmingham
★★★★★
534 reviews across 3 platforms
37-39 Ludgate Hill, Birmingham, B3 1EH
Part of James Laurence Sales and Lettings, see every office.
James Laurence Sales and Lettings's office in Birmingham, at 37-39 Ludgate Hill, is rated 4.4 out of 5 across 534 reviews on three platforms, including 455 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. James Laurence Sales and Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to thank Kelly for her support in gaining our apartment. Her communication was excellent, she always kept us updated on progress and was a pleasure to speak to on the phone. Very pleased with the service we received!PositiveResponsiveness, Professionalism
Thanks Faye!
5/5
GoogleBig thanks to Anita Chow she has been a big help, thank you for the good communication and helping us getting our flat, looking forward!
Thank you, for your kind review Olga!
1/5
GoogleThis letting agency initially tried to claim our whole deposit, fabricating a list of claims. They were warned that this was unreasonable, but refused to budge on this matter. Eventually the Deposit Protection Scheme offered them only £110, proving their claims to be false. I would not recommend this letting agency at all.
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration. Our goal is always to ensure a fair and transparent process for all parties involved. We take all concerns seriously and are committed to resolving any issues promptly. We regret that this situation did not meet your expectations, but we appreciate your input as it helps us to continuously improve our service. Kind Regards, Henry Crane
5/5
GoogleA highly professional real estate company. Charlotte responded promptly, was very friendly, and helped us resolve our issues quickly. Additionally, Sonia led us on a timely property viewing and provided professional explanations. …
Thank you, Kf Lu!!
1/5
Google★☆☆☆☆ Our experience with James Laurence Lettings ended with a formal dispute over our £1,730 deposit, which I'm glad to say we won in full. I'm writing this detailed …
Thank you for taking the time to share your experience. We would like to clarify that James Laurence only took over the management of this property after multiple changes of tenancy had already taken place. As such, the deterioration noted … More
5/5
GoogleHaving used James Laurence for renting, buying and selling I now wouldn’t use a different estate agent in Birmingham. From start to finish across all transactions the team are helpful, friendly and most importantly communicative. My most recent sale wouldn’t have gone through with the efforts of Sam and Henry so I really cannot recommend them highly enough.
Thank you, Antony! Pleasure working with you.
1/5
GoogleBrilliant service from the team at JL Estate Agents. I did mention when looking for a property that I would be living alone and it can be quite lonely sometimes. The kind staff at JL were so obliging, they gave me a property that had living mould everywhere. At least im not the only specimen in the house now. This is also a great place if you enjoy guessing games as you never know who will deal with you next whether it be Charlotte, Lotti, Melissa, Henry. Its like a game of pass the parcel but just without the parcel.
Dear Tyson. We’ve read through your review and understand that you have posted this in error as you have never interacted with with company. We would request this post is deleted.
1/5
GoogleAbsolutely awful service. I was renting a property through James Laurence they were good at sorting this out but from then it was poor service. You have to wait days or weeks to get a response from anyone and continual chase things up or they will never reply. I've had so many issues with them from arranging a check out day, I spoke 4 times to them in the month leading up to vacating the property each time I was told someone will contact me but they never did so we ended up leaving without having a proper check out. Now it's been 2 months and we still haven't got our deposit back keep getting told landlord wants to claim for cleaning (even though the apartment was a mess when we moved in). We had a broken bed when we moved in which we reported they sent someone out to fix it he said it was unfixable but they still didn't replace it. These are just a few of our issues we encountered though letting with them. I've rented many times before and can say they have been the worse estate agent so far. Avoid them.
Dear George. Many thanks for your review. We acknowledge your feedback, for the clarity of the review. As we have advised on multiple emails. We were awaiting our client's confirmation of release of the deposit. We would strongly dispute your feedback due to the condition the property was left in. If you would like to raise your thoughts further, please contact our Assoicate Director, Henry Crane.
1/5
GoogleI frankly wouldn’t have even given a single star to them!! We chose James Laurence with great expectations but it wasn’t late enough to realize that we made the wrong choice. The apartment was handed over in a bad condition, and despite highlighting nearly over 10 major issues to them since day 1 of our moving in, things never got done yet. (Its been nearly 4 months now already!!!!) Everytime we had to follow up with the issues and the works to be carried out, but they had excuses everytime. It now have turned out to a point where we could not adjust anymore with the apartment condition. So if anyone planning to choose them please have your research done properly and ensure that the apartment is handed over in the precise condition as it needs to be. I would advise making an inspection of the apartment before you move in to check the condition (we couldn’t do it and that turned out to be a huge huge mistake) as they always ask you to come to the office and collect the keys and won’t even speak about visiting the apartment.
Dear Vivek, Many thanks for your review. We have looked into your statement. Prior to starting your tenancy, we notified yourself of outstanding maintenance which you accepted to take the tenancy forward on. Our property management team have been in communication with you and have also since the beginning of your tenancy always addressed your concerns and any maintenance within our company’s timescale. To date your landlord has spent in excess of £3400.00 repairing highlighted and quoted works. The current works which you refer to is being dealt with and you have been informed previously that works will be staggered due to recent large expenditure with the highlighted maintenance. We will continue to complete the necessary works, so you have a peaceful tenancy. If you would like to discuss this further, please reach out to our Associate Director, Henry Crane.
5/5
GoogleThe team at James Laurence was very helpful when I tried to find an apartment in Birmingham. I was in contact with a different letting agency but things fell through and they couldn't help me. A colleague of mine recommended James Laurence Lettings so I emailed them immediately since I was was moving from Sweden and the move would take place in less than a week. The team at James Laurence responded within 5 minutes and managed to offer me a few different apartment-options. Things proceeded quickly and smoothly and just a few days later I had they keys to the apartment. James Laurence helped me every step of the way and went above and beyond to accommodate my requests. The only minor negative thing I can say is that the interntal communication could be improved a tiny bit. I received slightly different information depending on who I was speaking with at the time. When I said I received different information earlier the person I spoke to said she would talk to her colleagues and then get in contact with me later with the "correct" information which she did and the issue got solved very quick.
Thank you for your review, Elias. We appreciate the honest feedback to help improve our service. As we stride to continue our journey in being the No.1 Birmingham Estate Agent. Have a good day. From Henry Crane Assoicate Director
5/5
GoogleJames Laurence were recommended to me by several friends and therefore despite having high expectations they still exceeded them. Caroline Tiernan-Baker in particular as the sales progressor was exceptional. Despite some challenges selling a leasehold property, she worked tirelessly throughout to ensure we got to completion. Without her I don’t think it would have happened and despite all this hard work, she took the time to keep my informed. I really appreciate everything Caroline and Henry have done throughout the process. I would definitely recommend them.
Thank you, Emma! It was a pleasure selling your property in the Jewellery Quarter.
5/5
GoogleI have always admired the quality and standard of the homes I see on the website. I prayed that one day I will get to work with them. Today, they are managing the property I am loving in. Very professional and organised. Best I have worked with in England. The Goodlord application for referencing and communication is very Excellent. One of the Staff MELISSA is just the perfect person to talk to. She got me everything I wanted at ease. Not a regrets working with her and with James Laurence one bit.
Thank you, Samuel - This feedback is fantastic to read :)
5/5
GoogleWe recently switched from another letting agency to James Laurence, as we found their team so warm and friendly and loved the local aspect of the agency. The team have absolutely exceeded our expectations, making the changeover feel so seamless and finding new tenants for our apartment at really short notice. Lotti could not have been more wonderful to work with, going completely above and beyond to ensure our tenants could move in just before Christmas. We felt an immediate affinity with her and have so appreciated her attention to detail, quick thinking and creativity. She has made us feel so at ease, supported and like our property is in the safest of hands. Charlotte and Melissa have also been so helpful and lovely to deal with during the process. Having worked with several other agencies in Birmingham, I cannot recommend James Laurence highly enough. Look no further, they are the best!
Thank you, Julia!
5/5
TrustpilotTimely
Timely, welcoming, knowledgeable, professional
Thank you, David!
1/5
TrustpilotTotally Useless
I have had water leaking into my flat from the one above, managed by James Laurence, this has been ongoing for months. I have had to remove the light from my kitchen as the water keeps tripping the electrics. At first I had no idea so I called an emergency electrician which cost me £220. I contacted the Senior Letting Advisor who failed to act, when I telephoned her a week later she suggested it was the neighbour's flat. Never seen water cross a stairwell so was a bit annoyed, plus the fact she hadn't made any effort to ascertain the facts, apart from not realising this, it just shows she knows nothing about the properties she is supposed to be looking after. If you're a landlord, I would stay well clear, they won't look after your property.
5/5
GoogleGood service from this letting agency.
Thank you, Koteswara!
5/5
GoogleI couldn't be any happier with my experience with James Laurence. Melissa Wilson was extremely helpful with anything related to the paperwork required and was always happy to answer the myriads of questions I had prior to renting my new flat. Charlie Rogers did a terrific job in taking care of anything that arose after I moved in and is always happy to help with any building/tenancy management issues. Both Melissa and Charlie are excellent professionals and in my case they went above and beyond!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFantastic service from the team at James Laurence. Special thanks to Henry for his professionalism and determination to get our sale completed. Highly recommend.
Thank you, for the kind feedback Chloe!
5/5
GoogleWe have just acquired an apartment in central Birmingham. Though the process of acquiring a mortgage was tortuous, James Laurence and in particular Henry Crane, we found to be highly professional. Henry was attentive and drove the completion process from beginning to end. The service was exemplary.
excellent, thanks, hope you enjoy your new property
5/5
GoogleI'd just like to thank Andy, Athina and Reece at James Lawrence for their professionalism both during my purchase and for my sale . Throughout, they kept me informed, were swift, attentive, warm and friendly making it all a less arduous process. I wouldn't hesitate in using them again should the need arise.
Thanks for the feedback Shefali. Glad we can be of help
5/5
GoogleJust wanted to take a few moments out to thank Gemma Lee for all her hard work trying to help a very choosy tenant find a flat. Gemma was very attentive and professional in the service provided. Strongly recommended to all potential tenants looking for a property in and the Jewellery Quarter area.
Thanks Jason, hope you are settling well in Birmingham, look forward to working with you in 2019
5/5
GoogleCharlotte Blount is very professional as always. She would solve the problems for the clients for sure. I made many research and choose James Laurence. It worths.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Vager!
5/5
GoogleWe've now sold, bought and rented with James Laurence and I highly recommend the team. Most recently, they were were on the case from start to finish when we sold our flat. From Sam and Sophie who got our flat on the market and in front of the right buyers, Caroline who kept the process on track during some tricky and sensitive moments and Henry, who went above and beyond to make sure all's well that ends well.
Thank you, Maeve. It has always been a pleasure dealing with you. Kindest Regards, Henry Crane Associate Director
5/5
GoogleI rent an apartment through James Laurence, Kelly is really helpful and welcoming. And this is my first time to rent an apartment by myself, she is really patient with me and willing to answer all my questions. Good experience!!
Thanks Angela
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Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
Tell us what you need and we'll put you in touch. James Laurence Sales and Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
