Trusted Agent profile · Birmingham
★★★★★
534 reviews across 3 platforms
37-39 Ludgate Hill, Birmingham, B3 1EH
Part of James Laurence Sales and Lettings, see every office.
James Laurence Sales and Lettings's office in Birmingham, at 37-39 Ludgate Hill, is rated 4.4 out of 5 across 534 reviews on three platforms, including 455 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. James Laurence Sales and Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleHave been in contact with Lotti for the past week now. Having had a real bad experience with the last lettings agent with my move in date continually being pushed back, the experience with James Laurence was the total opposite. Lotti understood my urgency to find somewhere immediately and found the perfect spot for me, which ticked all the boxes! Thank you for all your help and making my life easier Lotti!
Thank you, Harry!
5/5
GoogleJames Laurence as an agency are always very easy to get hold of and prompt to respond to enquiries. Lottie specifically has been so helpful in trying to help me find a new place to live - responding out of hours and going above and beyond to try and help. She has arranged viewings last minute and nothing is ever too much of an ask for her. I could not recommend enough!
Thanks Simren!
5/5
GoogleBuying a property through James Laurence as a first time buyer has been good. Jesse in particular was great, very understanding of my concerns and quick to find the information I needed. Thanks Jesse!
Thanks Cal!
5/5
GoogleI have recently started to rent an apartment through James Laurence lettings and can say the staff are very helpful, welcoming and friendly. Any questions that I have had have been answered in a timely manner and with helpful advice. In particular, Kelly has really stood out to me. She has been super friendly and managed to get the paperwork sorted quickly, as well as upselling me to the landlord to get my offer accepted. Definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Alexandra
5/5
GoogleExcellent service in particular Charlotte Blount very professional throughout the process and will highly recommend.
Thank you, Pierre!
5/5
GoogleRecently dealt with Sophie from James Laurence while selling and buying a property. I could not believe how professional, efficient and kind she was throughout the whole process!
Thank you, Clemmie!
5/5
GoogleWe use the lettings team at James Laurence. From the very start they were more professional and helpful than other lettings agents. Charlotte Blount our main point of contact has been great; is efficient, prompt and clearly very knowledgeable. Never thought we'd actually recommend a letting agent but can't fault the service we've had from Charlotte and the rest of the James Laurence team.
Thank you, Jess!
5/5
GoogleOne of the best letting companies ! Kelly was so helpful and friendly. If you need any help, ask for Kelly!!!! She will sort you out! I am a happy customer 🤗 …
Great to hear Huimin, thanks for your comments
5/5
TrustpilotVery good experience today viewing a…
Very good experience today viewing a property.
thank you, Opeyemi!
5/5
GoogleFor sales Andy McHugo and his team are first class. Andy is highly professional, eager to sell with a fantastic knowledge of the Birmingham housing market. Having secured an offer higher than the asking price within a week of going on the market for my last property, I am now returning to them to sell my flat and within hours of signing on the dotted line they have a viewing lined up. I wouldn't hesitate in recommending them to anyone buying and selling residential property in Birmingham.
5/5
GoogleWe used James Laurence Sales and Lettings to sell our house and they were the agents for the vendor of the house we were purchasing. We would like to thank them for the advice prior to putting our house on the market, for their hard work in very quickly securing a sale and for managing the process once our sale was agreed. Despite being in a four transaction chain, our agent Athina Morse managed the process very well, liaising with various solicitors and keeping all parties updated with progress. Their recommendations with respect to the conveyancing and financial advice with our mortgage were also good. There was good communication between the agents, solicitor and financial advisor which facilitated the process. In short, it was a good experience and we are delighted with our new home.
5/5
GoogleThis is our second experience with James Laurence, this time as Sellers but 2.5 years ago as buyers. I wrote a review about the previous experience which was excellent and I believe this experience warrants another great review. This time we worked more directly with Henry who is an excellent communicator. From the word go he demonstrated impressive subject matter expertise, confidence and professionalism. He regularly follows up on progress and bridges the gap between purchaser and vendor extremely well. I'm confident that James Laurence is a company that has high standards embedded in to its culture and highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thanks David! It was a pleasure working with you.
1/5
GoogleWhen I have the appointment to view the flat was 3 other people at the same time for the same flat.. they take money from my 103£ hold deposit and I never see the money back. After few days the company asked me if I able to pay 500£ initial was 450£ I was okay with that they try force me to refuse to flat they to get this 103£ .. and they give me 13day's whiting time the flat has not ready very need repaint.. I failed after that the company asked me to pay upfront 3000£ for 6month contact or 6000£ for 12 months contract.. I have bad credit 700£ my mistakes.. my income is 1500£ per month.. the now what they are doing they are really smart ..
Dear David, Many thanks for your feedback, however as we have liaised about, you failed to provide an accurate picture when completing your referencing. We complete referencing on behalf of our clients for your proposed rental. Over multiple stages you we're asked to provide accurate information which wasn't provided. You declined options that we provided and decided to withdraw from the property. Many thanks, Henry Crane, Associate Director
1/5
GoogleNot entirely sure why there's 5 star reviews as they must be fake. Have had horrible experience moving from another city. Very unorganised communication and no urgency in things like having no hot water or heating, missing keys (the list sadly goes on). Unprofessional communication via email and seem to be passed around people on the phone with no real structure to their working. I'm giving it two stars only because the setting things up was very easy, and very helpful when trying to sell you a rental property. The property visually looked the same as when virtual viewing. Obviously once this stage is over they don't care. Stay clear. Edit : 3 weeks later, I've only just been given temporary radiators and the boiler is still broken. The communication is terrible so I'm changing to a 1 star. The fact no urgency is seen for basic human requirements at a rental property is appalling. If I could give it 0 stars I would do.
Dear John, Many thanks for your review and I disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters. I would like to discuss this further, I will send you a direct message to speak. Regards, Henry Crane Associate Director
5/5
GoogleThis was the first time that we had engaged JL to market and manage our property and we are delighted with the service. Charlotte (Blount) explained everything to us very clearly, especially the various charged and options. She and the team at JL did everything that they said they would do when they aid they would do it, arranged multiple viewings very quickly and found a suitable tenant almost immediately who moved in within 2 weeks of viewing. Also. the information portal is extremely good with current progress detailed. It saved us from contacting JL on several occasions.
Thanks Rob!
5/5
GoogleI have recently moved to Birmingham for work, and with no local knowledge trying to find somewhere to live was initially very difficult with multiple other agencies not getting back to me. James Laurence however, have been exceptionally professional and responsive to all queries I have had whether big or small. Kelly in particular, my main point of contact, has went out of her way to provide an outstanding level of service, modifying her approach to suit my needs and being available outside of office hours to facilitate my move and find me a property that suited all of my needs and timeline. Had it not been for her knowledge, skill, and efficiency I doubtless would have struggled to get such a high quality property at such short notice. All in all an exemplary service from Kelly and the rest of the team, Thanks!PositiveResponsiveness, Professionalism
Thanks Roy
5/5
GoogleIt's not often I leave a review but following my service from James Laurence I am blown away. From the moment I contacted Kelly in particular she has gone above and beyond any experience with estate agents I have previously had - with moving quite regularly I have experienced the highs and lows of estate agents. I can honestly say that for the first time Kelly has really cared for our whole journey from start to current (post move-in) with constant communication and such a friendly, genuine approach. I'd recommend James Laurence to anyone following her service and even now I feel so well supported after the move in... looking forward to being looked after by Kelly and James Laurence for the rest of the tenancy! She is such an asset to the business and I could not ask for more.PositiveResponsiveness, Quality, Professionalism
Thanks Amelia!
5/5
GoogleI recently sold my property with James Laurence, and the overall experience was great. They demonstrated a good knowledge of the Birmingham property market when discussing sales strategy, marketing and pricing (more than I was expecting) towards the beginning of my experience with them. This showed when we achieved 2 asking price offers within the first couple days of showings. Once an offer was accepted, their support did not stop there, Caroline (Sales Progression) did a fantastic job at liaising between myself and the buyers side, helping to progress items and remove any potential blockers. I would fully recommend James Laurence to anyone looking to Buy/Sell in Birmingham.
Thanks Jack! I'm pleased we got the sale over the line on Friday. All the best, Henry
5/5
GoogleCharlotte was really helpful and did a great job. We are really happy with the service.
Thank you, Pauline!!!
5/5
GoogleMassive thank-you to Reece for helping me with my property search. Knowledgeable and professional, he is highly recommended. Consistently went the extra mile to ensure I was looked after. Maintained excellent contact throughout and offered great advice.PositiveResponsiveness, Professionalism
excellent feedback, really appreciate it and the feedback does get recognised within the team
5/5
GoogleI’ve used James Lawrence for two years. There service has always been excellent. Charlie Rogers is a star, she always responds to any queries or issues within a timely and professional manner. I would highly recommend.PositiveResponsiveness, Professionalism, Value
thanks for your positive feedback, really appreciate it
5/5
TrustpilotAmazing to communicate with .
Thank you, Chimenem!
5/5
GoogleReally pleased to have picked James Laurence to market my rental property. Property photographed and advertised really promptly, lots of viewings and offers made letting it out a quick and easy process. Charlotte Blount provided a great service from the start with an accurate market value and then being prompt and attentive with working out the final details just before the tenancy started. Really excellent and would highly recommend
Thank you, Dave!
5/5
GoogleKelly Magee has been excellent I’m extremely efficient I’ve kept me informed all of the way would recommend to use no issues in finding a flat and support has been greatPositiveQuality
Thanks Anatalia!
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Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
Tell us what you need and we'll put you in touch. James Laurence Sales and Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
