Trusted Agent profile · Birmingham
★★★★★
523 reviews across 3 platforms
37-39 Ludgate Hill, Birmingham, B3 1EH
James Laurence Sales and Lettings's office in Birmingham, at 37-39 Ludgate Hill, is rated 4.4 out of 5 across 523 reviews on three platforms, including 445 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI went through these agents to rent a property. I'm entirely new to this process and they made it so smooth. Especially Melissa Wilson who has been helping me with the process. She has kindly answered all of the 1000 questions I've asked her and continue to ask her. I've had an amazing experience with renting thanks to her.
Thank you, Nida!
5/5
GoogleAfter enlisting another letting agent and not even having one viewing over a period of time we enlisted James Laurence. Charlotte promptly arranged photos and marketing- within an hour of the go live she arranged 4 viewings. We received prompt feedback after these and subsequent viewings. A tenant was secured in no time at all. The whole team have been extremely supportive and helpful all along the process. I cannot recommend them enough, other agents over promise and under deliver. The James Laurence team were true to their word that they would have no problem letting our property. Amazing service, thank you!
Thank you, Rita!
5/5
TrustpilotGood communication and local knowledge
James Laurence Estate Agents have recently sold our rental property. Henry was pro-active and kept us informed every step of the way. I would not hestitate to recommend them as local letting agents and estate agents.
Thank you, Jill!
5/5
GoogleI've had a great experience letting out my apartment through James Lawrence. I was exceptionally impressed at the speed of which a tenant was found! Charlotte was great and was very helpful leading up to the tenants move in date. Having had experience with other agents in the past, I was keen to find an agent who could communicate effectively, these guys can. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Thanks Chris!
5/5
GoogleI’ve had an amazing experience with this estate agents, both Lotti and Charlotte were amazing handling my move into a rental property, I had some issues with my guarantor paperwork being late, but they both made sure it all got process in time for my move in date, they were amazing and highly recommend this estate agents!
Thank you, Lydia!
5/5
GoogleWhen we decided to let out our flat in Birmingham, James Laurence Estate Agents were highly recommended to us to find a tenant and carry out all necessary work required. Both Charlotte Blount and Kelly Magge proved this, showing keen and active interest, attending a lot of viewings in order to find the right tenant. We wish to thank both and express our appreciation. Excellent service.PositiveResponsiveness, Professionalism
Thanks!
5/5
GoogleI wanted to thank Athina & Andy. They helped us a lot when our property was for sale with them. In between we changed our mind to take property out of market because of the current situation. We also wanted to thank Emily as well to measure the property & to take photos. We would definitely approach them again if we wanted to put the property again for sale. Many thanks to all the staff at the branch who helped us.
Thanks Mr Murali, maybe 2019 may well be the year
5/5
GoogleWe have just completed on the sale of our first home and there is no estate agent that could come close to the level of service and professionalism we received from James Laurence, Ludgate Hill. Sophie showed our property and Athina saw it through to completion. They are both fantastic at their respective jobs and we could not be happier. Athina was an absolute godsend as the sale dragged on and went above and beyond for us. We could not be more grateful to the whole James Laurence team.
Thanks Tina, enjoy your new home
5/5
GoogleAbsolutely fantastic. Understood our priorities from day 1. Answered our questions very clearly and kept us in the know frequently through what was a very quick process. Definately over delivered - we wanted to move quickly and, whilst they made no promises, they had us into our apartment within 48 hours of making the offer. Not only were they a lot quicker the two previous estate agents we had attempted processes with, they were much cheaper also. Definately recommend to anyone looking to rent in Birmingham. Thank you Shannon & team, very much appreciated!
Thanks for the comments, do indeed tell your friends
5/5
GoogleI am working in the Birmingham area and needed accommodation, Kelly Magee went over and above in her quest to find me a flat, even doing me a video on her phone as i was in Manchester. Once I decided on the property she has been in constant contact assisting me through every stage of the process. Thank You Kelly you are a star.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Neil
5/5
GoogleAfter an intense few months of searching for a flat to rent I stumbled across James Laurence Estate Agents and spoke with Kitti. Right from the start she was very friendly and professional and honoured her commitment to helping me find the best flat possible, consistently going above and beyond and even took the time out to show me the flat at a time that suited my busy schedule. I would highly recommend James Laurence’s services and they will be the only estate agent I use going forward!
Thank you, Rhea!
5/5
GoogleJames Laurence is an exceptional letting agency, and I wholeheartedly recommend their services. Navigating property management can often be overwhelming, but they have turned it into an effortless experience. A special mention goes to Charlotte Blount, whose brilliance, patience, and professionalism have been truly remarkable. Her unwavering support throughout the process has not only eased our concerns but also exemplified what outstanding customer service should be. My partner and I are incredibly grateful to Charlotte and the entire team for their stellar support. We look forward to a long and successful partnership with James Laurence, knowing we are in the best hands possible.
Thank you, Junior!
5/5
GoogleI have recently finished my tenancy and wanted to say that the team who looked after me at James Laurence were absolutely fantastic. From initially viewing and renting the property through Shannon to the after care of regular visits and finally leaving the property, Melissa was exceptional. I wanted to extend my thanks, as well as ensure they both get recognised for the service delivered as they represented the company very well. Once again thanks and all the best.
Thank you for the kind words, it means a lot to the team who endeavour to provide the very best service
1/5
Facebook1 star My property was let out by James Laurence on a fully managed basis and they failed to recognise that the tenant was not living in it but failed to pick up that the tenant was using it as an Airbnb apartment and also letting it out as a holiday apartment on at least 5 different websites/portals thus letting it out to strangers and allowing unauthorised persons to enter my property. This went on for months before I discovered. The most disappointing thing was s complete lack of accountability and taking responsibility for their huge failings as letting agents whom I trusted with my property and paid to look after my property. There was damage to my property which I was told by the Lettings manager, ‘as landlord it unfortunately falls on you to pay damages’. I ask myself why pay a management fee for a letting agent who failed completely in managing the property in my best interest and failed to even take some responsibility for the damages their failings have caused me.
Thank you Fatima for your honest feedback. We have always provided you with professional and desirable tenants. This tenancy has highlighted a deceptive and potential professionally planned sub letting "tenant". We dealt with the issue efficiently as it arose in line with best practices in an unprecedented situation. We dispute the phrase in its isolation as dont expect the costs of preparing for next tenancy to fall on your shoulders as the tenants have agreed to our request to release the full deposit to you, which will pay for the cleaning and repairs. As per emails, we will continue to act fully in your best interests.
1/5
GoogleI'm writing this review on the basis of our recent experience of taking apartment on rent through James Laurence which is nothing but pathetic. Their maintenance team is full of incapable staffs who don't know how to solve the issue instead give one or another excuses every other day. Our dishwasher was faulty which had internal leakage and irreparable confirmed by their own contractor. And even after reported 17 days ago, they have not fixed or replaced it so far and there is no ETA either. Think twice before taking rental apartment through James Laurence 👎
Dear Huma, Many thanks for your review. In relation to your reported maintenance (faulty dishwasher) as our Senior Property Manager & Director liaised with you, this was dealt with proactively without delay. Unfortunately, we cannot account for Amazon delaying the install. On the day of this 1 Star review, following the report raised at circa. 09:20 a.m. from yourself, we instructed our appliance engineer to attend on the same day at 09:25 a.m.. As requested, we followed up twice, and in which that is highly unusual as a dishwasher is classed as a luxury item nor is the same deemed an emergency. We must note for the transparency of the review we will not allow threats to be made to our staff in any form or allow you to speak with our staff in the manner which has been done over the telephone. Regards,
5/5
GoogleI have known James Laurence Estate Agents at Birmingham City Centre since 6 years now. They helped me purchase a property in October 2018 as a first time buyer and I cannot say enough about their professionalism in public dealing. Now I have seeked assistance again in renting out the same property and have come accross the same if not higher standards of competence. Everyone in this agency is skillful, courteous and highly experienced in dealing with any given situation which may arrise. They go an extra mile to ensure things are done properly. Many thanks to the two Charlotte(s), Jade, Daniella, Kitty, Lindsay and Henry - a few amongst many other friendly people I have interacted with so far at James Laurence. Keep up the good work!
Thank you, Kuljyot!
5/5
GoogleJames Lawrence lettings are definitely amongst the most professional and trustworthy agents I have ever encountered! I cannot emphasise enough how good a job they did and handed the property to us exactly as promised. Most notable was Henry Crane who demonstrated an excellent client service making our move all the more smooth!! On numerous occasions he went out of his way to ensure that all our needs were met, including waiting for us well after business hours on a Saturday of a bank holiday weekend! It was truly a pleasure doing business with James Lawrence, and I would definitely recommend them to anyone. Thanks Henry :)
Thanks for the nice words, great to work with you
5/5
GoogleAmazing experience with property agency James Laurence. It was an easy and comfortable process for renting the property, I am amazed to be honest and thanku u Jade whitehouse , Charlotte and Anita Chow so much for making our renting process quick ,convenient and transparent always being there to communicate and support us through. The most surprising part for me was they gave us 2 keys to the apartment which we hadn’t been given from our previous agency. A big thankx from bottom of my heart to Jade whitehouse, Charlotte Blount and the James Laurence team 👍🏻
Thank you, Soorya!
5/5
GoogleIt was a delight working with James Laurence Estate Agents. The process was pretty smooth and Kitti was super helpful and flexible with my queries while I was moving.
Thank you, Joseph!!
1/5
GoogleIt is obvious that the quality of the estate agent has fallen through since 2019 when we first started renting with them. Each contract renewal you will be met by a 10% increase in rent which is absolutely scummy from the parties involved. After moving out of the property, they attempted to claim a significant portion of our deposit without even providing a detailed quotation list beforehand. This lack of transparency is completely unacceptable and feels intentionally predatory. When we finally received their so-called "observations report," it was clear that they did not account for normal wear and tear, instead trying to pin minor issues on us. For instance, they listed the condition of the mattress as "good" in the initial inventory, but it was actually used and far from the condition they described. They also tried to charge excessive amounts for minor silicone repairs without providing any proof of the quotations. Overall, their approach was unprofessional and dishonest. I strongly advise others to be cautious when dealing with this agency, as they seem more interested in conning ex-tenants than in conducting fair and transparent assessments. edit: Thank you for your response, Henry. While I appreciate your input, it's worth noting that these concerns have been consistently mentioned in your Google reviews over the past year and ramping up. This pattern suggests that the issues might be more than just isolated incidents. Addressing these concerns thoughtfully would be more constructive than responding defensively.
Thank you for your review. Please note that as an agent working on behalf of a landlord, we carry out the request of the landlord when making a claim against a deposit. When a tenancy ends, we are completely transparent in our actions and supply a copy of the check out report to both the landlord and tenant. When making deductions it is our standard procedure to put the claim through on the DPS system and provide a breakdown later. The check out report is carried out by a third-party company. Although you did not agree with the contents of the report or level of deductions requested, your offer was put to your landlord, and your offer agreed and actioned. The charges put forward for repair were our contractors standard charge for the nature of work required. Once deductions are actioned via DPS, you can of course liaise with ourselves and if an agreement cannot be reached you have the right to dispute via the DPS. Based on the above we do not agree with your comments regarding unprofessionalism and dishonesty. Regards, Henry Crane Associate Director
5/5
GoogleCharlotte was really helpful and answered any questions that I have in detail. Kept me updated on the progress and managed to look for a tenant in a timely manner. I would recommend James Laurence to anyone looking to rent or rent out property.
Thank you, Johnny!
1/5
GoogleWorst agency ever, at the end of tenancy agreement they try to rip you off by adding some ridiculous charges. Also any reports about faults they just ignore. Quite rude staff.
We take all feedback seriously; however, we have no record of any tenancy or client matching this name. The details described do not correspond with any of our managed properties or service history, which raises concerns that this review may be malicious or inaccurate. Our team prides itself on transparency, responsive communication, and fair handling of all maintenance and deposit matters in accordance with the DPS (Deposit Protection Service) guidelines. We encourage the reviewer to contact our office directly at 0121 604 4060 so that we can verify their tenancy and address any genuine concerns appropriately.
5/5
GoogleCharlotte Blount was first contact with James Laurence EA and was impressed - timely, efficient, had/got answers to all questions. Great service from Daniella and Jade too. Very good experience.
Thank you, Bernel!
4/5
TrustpilotSONIA IS A VERY GOOD REPRESENTATIVE OF JAMES LAURENCE ESTATE AGENT
I am new in the country and I was able to secure an apartment through James Laurence agency because I was transparent about my situation from the get go. Hence they were able to help.
Thank you, Adejoke!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
