James Laurence Sales and Lettings Birmingham reviews

★★★★★ 5/5

Google

Having arrived in Birmingham to start my course at the university, with my husband and daughter we had a really difficult time to find accommodation and had to spend a month in a hotel. However the only agency that I found extremely welcoming and helpful was James Laurence. Melissa Richardson was so dedicated and made it her mission, like a friend to me, to get us moved as soon as possible and finally could finds us an excellent property. Melissa Wilson guided us with the referencing, moving in and specially addressing very promptly the issues we had in the first few days in the flat and Charlotte,leading the rental team, who onboarded us initially was also extremely helpful and patient with our enquiries. I can’t be more grateful to a brilliant team who made our move not only to new home but to a new country a lot less stressful. I highly recommend this agency and to the team I would say keep up with your great attitude, welcome and dedication to your customers.

Shahrzad · 10 June 2023

★★★★★ 5/5

Google

Charlotte has been brilliant since our first contact. She showed genuine excitement for getting our property onto the rental market, supported us through a long journey to get it there, helped guide us on furnishing and other key decisions and ultimately got us our target rental value within a few weeks of the property hitting the market. We felt from day one that Charlotte has a genuine passion for what she does and this made working with her more personal than a lot of her competitors. Likewise we have seen Charlotte's energy and supportiveness echoed by the interactions we have had across the broader James Lawrence team - we are very happy to have chosen them to manage our rental property

Ben · 10 June 2023

★★★★★ 5/5

Google

I’ve had a wonderful experience with James Laurence. I was especially impressed by how helpful and patient they are. Looking for a place in the UK can be quite challenging, especially if you’re new here, but they made it so breezy. Melissa Richardson was lovely, attentive and gladly responded to every enquiry I’ve had. Thank you for helping me find my home! I would also like to point out that the pictures match the houses you see on their website, some look even better in real life, this is something I have felt was lacking in other agencies, which shows their high level of integrity.

Jasmine · 10 June 2023

★★★★★ 5/5

Google

I want to personal thank Charlotte and Jorja for all of their support and help in getting our rental sorted. They have been incredibly patient and went above and beyond every single day (with all of our questions and requests!). Their patience and enthusiasm gave us have a level of confidence we haven’t before had with letting a property. Thank you both- it was our pleasure!

Jamie · 11 March 2024

★★★★★ 5/5

Trustpilot

Nice and helpful agent

Sonia Kanda was nice and very helpful, understanding and accommodating for booking property viewings and providing information.

RC · 16 December 2025

★★★★★ 5/5

Google

This company is the most efficient and professional estate agents I have come across. The process is speedy. Always updating me and happy to answer any questions I have. Honestly could not be more grateful and happier with this service. 10/10 recommend - Thank you Daniella Lawmon. You are amazing

SHAUN · 19 November 2024

★★★★★ 5/5

Google

I was very impressed with James Lawrence, who recently helped me find a perfect apartment. They have been very helpful to me. I came to the UK to study 3 months ago and was having some difficulties understanding UK housing laws. Even though my English is not that perfect and British laws are new to me, Melissa and Lottie helped me a lot. They were patient and cooperative. Also the apartment is very beautiful and spacious.

Othman · 10 June 2023

★★★★★ 5/5

Google

I recently relocated from Devon and James Laurence supported me all the way finding my new home. Melissa was on hand for all my queries and could not have supported me enough, she is an asset to the company. From start to finish, everything was done with ease and all the little touches like the App are great and kept me informed all the way. Thank you Melissa and James Laurence & the team ⭐️⭐️⭐️⭐️⭐️

Gaynor · 10 June 2023

★★★★★ 5/5

Google

Our experience with James Laurence Estate Agents was absolutely fantastic! Melissa Wilson made the application and referencing process smooth and easy with excellent communication. Everyone we spoke with from the office was kind, helpful, and welcoming. To top it all off, the loft we moved into was even better than the pictures! We are thrilled with our new home and we would absolutely recommend James Laurence to anyone looking for a place to live!

Dominic · 10 June 2023

★★★★★ 5/5

Google

James Laurence have always been my go to choice when I have wanted to rent out my apartment. They are always very responsive and have great knowledge of the area and the market. Charlotte Blount is exceptional and is my go to contact and has always been able to find me new tenants very quickly.

Valentina · 28 July 2024

★★★★★ 5/5

Google

The James Laurence Team in the Jewellery Quarter did a fantastic job helping me find a new tenant again. I have always had a great experience with this agency and have utilised them over the many years as landlord. Thank you to Charlotte, Danielle, and Jade at the JQ branch.

Naresh · 8 October 2024

★★★★★ 5/5

Trustpilot

Great service from Sonia

Great service from Sonia! Sonia worked hard to secure a tenant for my property and kept me updated throughout. Even though it took us some time to find a tenant, I felt supported throughout the process due to Sonia always checking in with updates.

Customer · 1 May 2026

★★★★★ 5/5

Google

Really impressed with the whole team throughout the recent sale of my property. Everyone involved was very friendly, understanding, and also very knowledgeable which helped massively in progressing the whole sale as efficiently and quickly as possible. I had multiple questions throughout and every time they explained patiently and always went the extra mile to help wherever they could.

Jamie · 21 December 2025

★★★★★ 5/5

Google

I couldn't recommend James Laurence Estate Agents highly enough. In particular the customer service, relationship management, and overall professionalism of Kelly. Kelly was a breath of fresh air in sea of unresponsive Estate agents. From the moment Kelly contacted me she gave me every confidence that she would help me in my goal to find my ideal apartment. I'd be shown many a poor apartment from other estate agents, having to chase for any kind of response. However Kelly showed real enthusiasm and interest in helping my with my search. Not once did she fail to deliver on her promises, she was always punctual and did what she said she was going to do. Kelly showed me a few apartments that met my requirementsexactly, she took her time to show me every inch of the apartments. Her knowledge and expertise is second to none. Her approach is professional yet very personal. It genuinely felt that Kelly had a genuine interest in me. Once Kelly had delivered on her promise to find me the ideal apartment, the after sales process has been fantastic. She is always available to help, she has gone the extra mile to make sure I'm satisfied in every request no matter how big or small. I will be going to Kelly and James laurence with all of my estate agent needs in the future. Kelly is a tribute to James Laurence.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 28 August 2022

★★★★★ 5/5

Google

I could not hesitate to write a review for this estate agency. More specifically for the help I was provided by the estate agents of Jame Lawrence, Kelly and Melissa. I am a student and I had been struggling the past few months to find a good and affordable accommodation. Fortunately, the only ones that have actually helped my was Kelly and Melissa, I am really thankful and can recommend the agency to anyone trying to find a good accommodation, especially in Birmingham which is such a big city! They are really helpful, professionals and friendly, Kelly made me feel so comfortable to ask her questions at the viewing and even when she was out of work. Both did their best to convince the landlord to rent the property to me and took the stress off me for which I have no words and I can only say a big thank you for doing it! Can't wait to move in to my new place!PositiveResponsiveness, Quality, Professionalism, Value

Mariam · 28 August 2022

★★★★★ 5/5

Google

We sold our property with James Laurence. Sophie and Sam were professional, very responsive and helpful. Their local knowledge and experience selling in the vicinity was hugely beneficial. After some initial issues and a reshuffle, Sophie and Sam quickly found us a buyer, progressed the sale smoothly and got us over the line. We’re relocating, but if we were selling in Birmingham again we’d probably use James Laurence once more.

Katie · 15 July 2023

★★★★★ 5/5

Trustpilot

Nice experience

Sonia was professional, responsive, and extremely helpful. I highly recommend her.

NEHA · 6 December 2025

★★★★★ 5/5

Google

I rented for many years with James Laurence before I became a homeowner and they were always excellent letting agents when I was a tenant. This is why when I decided to rent out my own property, I went to them first. I have not been disappointed by the professionalism, responsiveness, and care they have taken with the process. Charlotte B, (the Area Lettings Manager) in particular has been nothing but stellar. From the beginning she was very responsive, explained all levels of service and costs to me carefully, communicated with me at every step and has managed the process (even when there were some delays my end) with care and professionalism. The speed with which my place has been rented out is just outstanding (special thanks to Lottie who did the viewings...super efficient!) and the online system to be able to manage my account is just my cup of tea. Highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Keji · 14 June 2022

★★★★★ 5/5

Google

Kelly Magee Rand me on a morning shortly after my subscription on James Lauren letting agency web site.to showed me a property which was my dream and managed to get my offer accepted! I definitely got the property for a price I could afford which wouldn’t have been without her help! She is friendly, proactive and committed . She will go the extra mile for you 100% of the time.she’s extremely reliable and approachable, she never failed either to pick the phone or ring back.helped make the whole experience less stressful ! Kelly is someone every letting agency dream to have. Due to her understanding and professionalism I would definitely give her 5 stars. A big Thankyou to you Kelly .

Zen · 10 June 2022

★★★★★ 5/5

Google

Kelly has been nothing short of outstanding and tremendously helpful in assisting me both with my tenancy and deposit. She has kindly taken the stress and burden away from me in chasing this up and is always quick to respond to me whenever I have a query or need an issue resolving. I am both very grateful and fortunate for Kelly’s assistance which has been nothing short of outstanding. Her customer service was excellent, prompt and fully assuring! Most definitely a happy customer, thanks again Kelly.

Mani · 10 June 2022

★★★★★ 5/5

Google

I've recently purchased my first home with James Laurence and their service was nothing short of excellent. Specifically, Reece was the estate agent that worked with me right the way through from initial viewing to completion. On first meeting Reece, he was friendly, knowledgeable and professional; and this attitude continued throughout the whole buying process. He took time to explain what was happening step-by-step and made the whole transaction really straight forward. The whole buying journey took a little bit of time and Reece was understanding when things were moving slowly but assertive when they needed speeding up - exactly what you want from an estate agent! I really couldn't be happier with the transparent, efficient and dedicated service Reece delivered. Thank you so much!PositiveResponsiveness, Professionalism

Harry · 10 June 2022

★★★★★ 5/5

Google

The best decision I made using James Laurence Estate Agents to let out my property and take over fully managing it. I live in London so its incredibly difficult for me to manage everything that goes with renting out a property. Charlotte has been amazing from the very moment i made my first enquiry - she knows her stuff and has a lovely way about her that put me at ease. Straight away I decided to let Charlotte take over and get the ball rolling to manage my property - very simple process - Charlotte has been in constant communication to ensure everything is in place and to inform me of anything outstanding/requirements/certificates and all the legal stuff. Ive never known such a professional and helpful team who actually take pride and care!! I've also been speaking alot with Laura for some maintenance issues that all happened at once - she has kept me calm, and is incredibly good at following up with me and other parties, making sure things are followed through and also Luisa who managed to get all the keys sorted for me and didn't give up!!! Also Henry who got the ball rolling with sorting a worrying leak :/ There is a gentleman who also answers the line when one of the girls is always very friendly and takes messages quite happily for me :) Thanks guys for all your help and any one I have missed!!!

Stephanie · 10 June 2022

★★★★★ 5/5

Google

Me and my partner were looking for a new flat and had a week left of our tenancy at our old place. Kelly was our estate agent and she was amazing! She managed to squeeze us in to a viewing just in time for us to put an offer in which got accepted. As we only had a week left of our tenancy Kelly managed to get everything sorted in less than a week, ready for us to move in!! She was very quick at responding to my messages and was very friendly and approachable. I could tell she was working extra hard just for us. I would give her service 5 stars as I can not find a fault at all! Looking forward to having James Laurence as our estate agents, as we have had bad experiences in the past but they have been amazing so far!PositiveResponsiveness, Quality

Clare · 10 June 2022

★★★★★ 5/5

Google

My experience with James Laurence Estate Agents has been nothing short of outstanding. Not only has the contact been professional, frequent and personalised to our specific requirements but the service provided has gone above and beyond owing to the brilliant work by Kelly. Kelly made sure to treat us with kindness and consideration and no question was too stupid. Unlike other estate agents we have previously dealt with, James Laurence has been quick to respond to all queries and the employees really put themselves in the tenants shoes making sure both the landlord and tenants are satisfied. I would (and already have) recommended James Laurence to friends and family looking to move to the area and will continue to speak highly of the service.

Grace · 10 June 2022