James Laurence Sales and Lettings Birmingham reviews

★★★★★ 5/5

Google

We recently let our apartment out through James Laurence and Charlotte has been brilliant. She provided us with all the advice and information we needed as first time landlords, took great marketing photos, found us tenants and obtained all references and checks extremely quickly, and kept us well informed throughout the entire process. Always responsive and helpful with our queries, the service has been really professional and efficient. We would have no hesitation in recommending them to anyonePositiveResponsiveness, Quality, Professionalism

Christian · 10 June 2022

★★★★★ 5/5

Google

I've had a great experience renting my apartment through James Lawrence. Kelly helped me with the viewing of the apartment, she is very professional and she was capable of answering every question I had during the viewing. I was also exceptionally impressed with their efficiency at the office! Phone calls are always answered and I was greated in a friendly and professional manner. Charlotte was great at leading me through the signing and moving process. I would highly recommend James Laurence for lettings.PositiveResponsiveness, Professionalism

James · 10 June 2022

★★★★★ 5/5

Trustpilot

The agents Amelia and Joseph who have…

The agents Amelia and Joseph who have helped us so far with our viewings are very helpful and informed and I’m sure we’ll be able to find a good rental apartment with their help 😊

Adolin · 12 June 2026

★★★★★ 5/5

Google

Jade Maskell and the rest of the team have been super helpful throughout the process. They always answer the phones (unlike most estate agents) and are always super quick with their turnaround on any queries we had. Cannot thank them enough for providing such a pleasant service, especially Jade who was so helpful and kind throughout.

Jamie · 11 March 2024

★★★★★ 5/5

Google

Can’t thank the team at James Laurence enough for all their hard work, in particular Henry and Sam. Great service from start to finish. Very knowledgeable , great advice and overall very easy to deal with. It’s been an absolute pleasure, will recommend to anyone looking to sell their property. Thank you!

Christina · 26 May 2024

★★★★★ 5/5

Google

Kelly Magee Rand me on a morning shortly after my subscription on James Lauren letting agency web site.to showed me a property which was my dream and managed to get my offer accepted! I definitely got the property for a price I could afford which wouldn’t have been without her help! She is friendly, proactive and committed . She will go the extra mile for you 100% of the time.she’s extremely reliable and approachable, she never failed either to pick the phone or ring back.helped make the whole experience less stressful ! Kelly is someone every letting agency dream to have. Due to her understanding and professionalism I would definitely give her 5 stars. A big Thankyou to you Kelly .

Ayden · 27 December 2021

★★★★★ 4/5

Google

We were first time buyers and our flat was marketed with James Laurence. We mostly dealt with Henry who was responsive and knowledgeable. James Laurence is definitely the best Estate Agent in Birmingham City Centre, nobody else compares.

Laura · 19 December 2024

★★★★★ 5/5

Trustpilot

Sonia was very accommodating and…

Sonia was very accommodating and professional

Fawad · 10 December 2025

★★★★★ 5/5

Google

Henry and Reece, thank you so much. You worked tirelessly to get my flat sale to the point of exchange. There were some bumps in the road but you were always there to push it in the right direction. Thank you for always responding to my emails and calls and providing regular updates, i'm not sure if it would have happened without you! Choose James Laurence for a professional and responsive service with great results.

Louise · 10 June 2022

★★★★★ 5/5

Google

I am using James Lawrence as letting agents for number of apartments for past 4 years . I am fully satisfied with their service. They do find tenant very quickly so the void period is few weeks. I recommend JL to other landlords. Charlotte in the past has been brilliant, this time Kelly Magee Moved new tenant in to one of my Apartment, all went smoothly and professionally. So thankyou to Kelly and her team.PositiveProfessionalism

Naveed · 10 June 2022

★★★★★ 5/5

Google

Really great experience with JL. Charlotte B and Jade were both very helpful. It was our first time renting outside of student accommodation so really appreciated Jade telling us that there’s no such thing as a silly question (because we had many). Will defo recommend.

Alice · 13 August 2024

★★★★★ 5/5

Google

They say moving house is one of the most stressful things you can do in life!! Well, this isn't the case when dealing with James Laurence Estate Agents and in particular when dealing with Henry Crane. The service we have received from Henry as a buyer has been exceptional. Not once have we had to chase, we had regular updates and Henry kept on top of the Solicitors from both sides ensuring that we didn't experience any real delays and all queries were dealt with swiftly. I've dealt with a few Estate Agents in my time and I can honestly say that Henry is the most professional, knowledgeable and approachable guys you can come across.PositiveResponsiveness, Professionalism

James · 28 August 2021

★★★★★ 5/5

Google

The service provided by Henry and his team at James Laurence was excellent throughout the transaction process. As a first time buyer, any queries I had throughout the process were answered or investigated for me in a very efficient manner. Henry acted as a key facilitator between the different sides solicitors to speed up the process, and without his input the length of time the transaction would have taken to complete would have been significantly longer. I would happily recommend to anyone selling a property to use James LaurencePositiveResponsiveness, Quality, Professionalism

Thomas · 28 August 2021

★★★★★ 5/5

Google

We have rented with other renting agencies in Birmingham before and none compare to the excellent and professional service we receive from James Laurence! They have many properties, all in a good state and any maintenance issues that appeared have been dealt with quickly. We were actually introduced to James Laurence when mid-tenancy, our landlord decided to change agencies as the previous one did not care to answer them or perform needed maintenance. Every member of staff has been exceptionally helpful and patient, answering and clarifying all our queries. We mainly deal with Charlie Rogers as she is our property manager and continually helps us and answers all my hundreds of questions, always very kind and helpful, as well as Melissa Langham and Sarah Hall that have helped us resolve maintenance situations and inventory. When we were looking for properties, Melissa Wilson was hugely accomodating to help us find a perfect apartment, and the gentleman that went to show us the properties was very pleasant, knowledgeable and eager to help. When we switched agencies mid-tenancy, Emily Beech went above and beyond to get us our deposit back, as the other agency was over-complicated and shady, which we truly appreciated as she went out of her way to assist us. All things considered, we have never had a problem with James Laurence; they have a really competent team that exceeds expectations regarding their service, from looking for a flat to maintenance, and have always been transparent and responded promptly, which is very important to us. We will only rent with James Laurence in Birmingham because we know we can trust them to provide a peaceful, simple and trouble-free service.PositiveResponsiveness, Quality, Professionalism, Value

Ines · 28 August 2021

★★★★★ 5/5

Trustpilot

Really looked after the letting process…

Really looked after the letting process from start to finish and gave good advice.

Juli · 28 September 2026

★★★★★ 5/5

Trustpilot

The whole process was really…

The whole process was really straightforward and stress free. I want to thank Gemma in particular for getting everything sorted so quickly and easily for myself.

Mike · 11 March 2026

★★★★★ 1/5

Facebook

Useless company. A flat, managed by James Laurence, has been leaking water into mine for months. I have chased and chased, they failed to act and suggested it could be from the neighbour's property which is the other side of a stairwell. Just shows they don't care and have no knowledge of the properties they are letting. I have had to remove the light from my kitchen because the water from theirs keeps tripping the electric. Any other letting agency would treat a water leak as an emergency, normally they would instruct a plumber and tell the landlord, not ignore repeated requests.

Nigel · 12 February 2025

★★★★★ 5/5

Trustpilot

Friendly and professional

I'm really happy with my experience so far. I had arranged 2 viewings through the agency and decided to proceed with renting one of the properties. Sonia throughout the whole process was very proactive, professional and friendly.

Raf · 15 April 2026

★★★★★ 4/5

Google

From start to finish, Sana coordinates with me very well in finding a tenant. Every step of the process was explained with great clarity. What I appreciated most was the adaptive mindset, no matter the situation, she flexible and proactive to find solutions. Genuinely pleasant to work with.

Jessie · 21 December 2025

★★★★★ 5/5

Google

I can highly recommend James Laurence Estate Agents. They are extremely efficient and always consistent. They give a very personal service. The whole team are a pleasure to deal with especially Melissa and Charlie. Nothing is too much trouble. They deal with my lettings and have made my life so much easier. I have dealt with other letting agencies in Birmingham and I find them streets ahead of any of the others I have experienced.PositiveResponsiveness, Quality, Professionalism, Value

Lesley · 10 June 2021

★★★★★ 5/5

Google

Kitti Krizanova and Charlotte Blount made letting my property easy and efficient. Both were very responsive to queries and provided regular updates. Their hard work meant tenants moved in within weeks of the property going on the market.

Adam · 8 October 2024

★★★★★ 1/5

Google

FLAT 1, 100 WARSTONE LANE, B18 6DZ. Very bad handling on MOULD issues. One of the window frame in our property, in the bedroom, is very poorly installed and they are trying to blame our “lifestyle issues”. None of the other windows have issues, or rooms with temperature or condensation. We should have known before we moved as the property was freshly painted and air-con was in the bedroom. We didn’t think it would be this bad. This has travelled to our furniture and has made us ill nonstop over 3 months, with a newborn in the room. The agency..? No response, or when they do respond, there’s no further actions and repairs. The heating to repair the condensation and airflow is rated very poorly, yet this would be “the solution”. Very disappointed with the service of this agency and the landlord . I hope future tenants of the property FLAT 1, 100 WARSTONE LANE, B186DZ see this before they rent it out.

Jenny · 4 January 2025

★★★★★ 5/5

Trustpilot

Gemma, Sana & Lindsay are an excellent team

Gemma, Sana and Lindsay are a great team helping find tenants, get through the paperwork to secure them, then manage the process and maintenance. They make being a landlord a straightforward process without all the complications.

Kirstie · 2 April 2026

★★★★★ 5/5

Google

With James Laurence for about a year now, we’ve having issues with the boiler. Been back and forth with it for a while with no real resolution, but Caitlin Lemon is on the case it’s actually starting to get sorted! She’s been absolutely amazing. Excellent communication, highly accountable and empathetic to our ongoing situation. You’ve single Handley restored my faith Caitlin. Can’t show my appreciation enough!! This girl deserves a raise!PositiveQuality

Alice · 14 June 2022