Trusted Agent profile · Birmingham
★★★★★
199 reviews across 1 platform
Birmingham, B46 1DL
Part of Homewise, see every office.
Homewise's office in Birmingham is rated 4.5 out of 5 across 199 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Homewise hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotI called yesterday and spoke to Tommy
I called yesterday and spoke to Tommy, who was so informative and helpful. His whole tone was, friendly and relaxed, which in turn made me feel really comfortable opening up to him. Tommy gave me general information from all perspectives, which will help me to come to a sound decision. He has forwarded me all the figures and information we discussed to help me in my future decision.
5/5
TrustpilotGreat people to talk to
Great people to talk to, very friendly, very informative, very helpful securing a retirement home. But don't take my words only, just give them a call and see for yourselves. Over 60's applicants only.
5/5
TrustpilotHOMEWISE is amazing
This company are amazing! Their customer service, helpfulness and knowledge of their product is second to none. The lady (Charlotte) I have dealt with is efficient, kind, professional and extremely helpful on all counts. In all, a fantastic experience and I would HIGHLY RECOMMEND Homewise to anyone wishing to purchase who may need extra funding and does not have family members to bequeath to.
5/5
TrustpilotSpoke to a person at homewise was very good
Spoke to a person at homewise was very pleased with the conversation all my questions were answered and was reassured that there would be no obligation to continue unless I was really certain it would be right looking forward to hearing about the next step
5/5
TrustpilotFrom first interaction with the Homewise…
From first interaction with the Homewise site and subsequent discussion about using your service I was most impressed with the quality of help and service provided. This made making choices much easier because processes and issues were carefully explained and because I was given a 'one-person' contact who kept in touch with weekly updates my journey was good. I dare say, it wasn't always simple and not without much stress but Homewise did their utmost to get me to my chosen destination.
5/5
TrustpilotThe very best support and extra cash for our new home purchase...
There are no words to describe how happy we are with our Homewise experience. Without them we could never have afforded our new forever home, a dream come true in our later life years. The worries and niggles along the way were salved with the help of Mikki Evans who was only a 'phone call away when we needed her advice. She has been an absolute professional throughout, and yet every interaction has been like talking with a member of our family. It is our firm opinion that we could not have moved without the help of Mikki and Homewise Ltd as they have made our dream come true. Thank you Mikki for your unwavering patience. Jan and John Western. xxx
5/5
TrustpilotEverything went smoothly and each step…
Everything went smoothly and each step was explained to me
5/5
TrustpilotWhen making life changing decisions…
When making life changing decisions such as moving home its essential the levels of competency of those from Homewise is there and without question in order to establish trust - and in this respect Sam Stevens, the assigned staff for my relocation demonstrated exemplary professionalism throughout - the transparency and clarity and support needed was never in doubt - thank you -
5/5
Trustpilotproperty purchase using Homewise
We discussed in detail about the company and how it works. Kiera was very friendly and knowledgeable. She talked me through every detail and was very helpful.Two days later, I received a brochure, together with a detailed budget which was very favourable I would not hesitate to recommend Homewise to anyone looking to purchase a property
1/5
TrustpilotUnclear advertising
I am looking for a new property and nearly every home on Rightmove in our small town seems to be marketed at ‘reduced prices’ by Homewise. I do not believe it is clear that you are not actually buying a house but instead just a lifetime rental agreement. I do not think these properties should be listed on Rightmove under the ‘for sale’ category but instead should have a separate category of their own in order to avoid confusing people.
Thank you for your feedback of the Rightmove platform categories, it may be useful to share this review of Rightmove’s service with Rightmove directly as well if you’ve not done so as yet. Please be assured, the properties you see advertised with Homewise’s name are still for sale on the open market as normal, with the local estate agent selling them. The Homewise listing is an additional advert showing what a Homewise customer may pay (guide price average) for a Home for Life Plan on the property but, if you’re not 60, you can hide the Homewise versions by excluding ‘Retirement’ property type in your search filter. That way you won’t miss any properties for sale in your area, you’ll just see the standard listings at the full market price.We have worked closely with Rightmove to ensure the wording used in the property description and our ‘agent’ profile is clear and states this is a guide price for an over 60s Home for Life Plan. To explain how it works, if an over 60s customer did want to live in the property advertised, Homewise would purchase it for the full agreed selling price (just like any other buyer would) and the over 60s customers purchases a Home for Life Plan from Homewise for a lesser amount. It’s not a rental agreement, nor is it a loan or mortgage, there’s no financial lending or ongoing payments at all. It’s simply a way for someone aged 60+ to live happily and securely (rent-free and mortgage-free) in their chosen home and pay less than the market price (because they aren’t buying the property) for the legal protection to do so.I hope this helps explain and wish you the best of luck in your property search. Best regards, Danielle
5/5
TrustpilotOur Lifetime Lease experience with Churchills
Initially we had tried selling our home from November 2024 but only had three viewings and no offers. For personal reasons we needed to downsize into a ground floor situation with nearby parking. Our selling situation had not changed by February 2025 and so we explored other options. The one that ticked most boxes was a ground-floor apartment in Riverain Lodge, a Churchills Retirement property of 72 apartments situated centrally in Taunton. We had several viewings, and we had one reservation on us making a decision. We had viewed a flat in the Locking area of Weston Super Mare, and also a McCarthy & Stone establishment on Beach Road in Weston Super Mare, also a Local Authority complex of apartments on the edge of Taunton, but those all had one thing in common. No allotted parking space, no consideration for a Blue Badge Holder, and nowhere near enough parking spaces for the number of apartments. What was available was all on a first- come, first-served basis. The parking issue was, and still is, an issue but after a lot of soul searching we focused on Riverain Lodge as the one that met most of our requirements. The options to consider were a straight forward sale and purchase but that would not happen without an offer on our home. Alternatively a lifetime mortgage, or a bridging loan, but we decided that was not an option. The remaining was a home exchange in return for a lifetime lease on one of the apartments in Riverain Lodge. The Home Exchange entails having up to 3 valuations and reports on our home by independent Estate Agents and of those one is chosen and presented to a panel of five companies. They decide if they are prepared to make an offer on purchasing your home which one did but as advised any offer would be considerably lower than the market value as those companies purely buy cheap and sell high. But through the lifetime lease plan the offer price would enable us to acquire the apartment and move in within a short time and Churchills offered incentives also. As well as Churchills being involved, Homewise were also involved with the purchase of our company acting on behalf of the company purchasing. My contacts with Homewise were George Brodie, Customer Accounts Manager, and Katy Aitken, Customer Account Handler. I cannot praise and thank them enough for their communication and support through what turned out to be very stressful, but that was through no fault of Homewise.
5/5
TrustpilotInformed and helpful
Tom was incredibly helpful. He was able to answer all of my questions and gave me an informed overview of the Home for Life Plan and examples of how it could give me more choice in buying a property while also safe guarding my future. At the same time, I never felt pressured to make a decision.
5/5
TrustpilotSimi and Rhonda have been very helpful…
Simi and Rhonda have been very helpful in starting out on the home for life journey. They are available for any questions and worries. The start of the journey has been straightforward with their help.
5/5
TrustpilotGreat service from Homwise
Everything is explained comprehensively, and all questions are answered. The brochure provided covers all aspects of the Homewise Plan. Excellent service if you want to boost your purchasing power or release capital.
5/5
TrustpilotMoving Home the Wise way
Jermaine was excellent making everything very
5/5
TrustpilotHomewise explained how they work in…
Homewise explained how they work in conjunction with the lifetime lease. What the advantages and disadvantages are. I am very happy to have financial freedom as I am currently renting £1200 per month. Just to know in a few months I only have bills to pay this is the best decision I could have made and the property I am in the process of purchasing is my dream property.
5/5
TrustpilotHomewise a very excellent service.
The people at Homewise have been very helpful.They have kept us up to date with the procedure either by phone or email. They let us know weekly how things are going. We feel this is a very excellent service.
5/5
TrustpilotHouse Purchase
I am sending this email on behalf of Nicholas Glover, who is currently being looked after by Homewise in the ongoing purchase of a property, Nicholas Glover is extremely pleased with the service so far in particular with the lady who is dealing with his case, Mrs. M Evans, who has been nothing but efficient and courteous in all the dealings with him. Mrs. Evans is a fine ambassador for the Homewise company.
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Homewise and particularly Rhonda ,for all the help and advise we have received , they have been professional and more importantly a pleasure to deal with .sure a change from most company's these days . Well done guys .
5/5
TrustpilotHelpful and caring.
I now have hope for my future Becci was so helpful and caring. Gave me a realistic overview of my future plans, and told me my dream was actually achievable. Thank you
5/5
TrustpilotJermaine was outstanding
Jermaine was outstanding; explained everything extremely well.
4/5
TrustpilotVery professional and informative
Very professional and informative Couple of unfortunate issues along the way but things happen and apologetic for the issue!
5/5
TrustpilotHomewise advisor Kiera has Been so…
Homewise advisor Kiera has Been so helpful. Talking through the process of a homewise plan. Kiera has given me piece of mind and I know by my experience so far a homewise plan is right for me. I'm only just starting on my homewise journey.
5/5
TrustpilotSuperb service
Superb service. Very fair offer made within minutes. Knowledgeable and helpful staff gave impartial advice. Highly recommended company.
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Tell us what you need and we'll put you in touch. Homewise hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
