5/5
TrustpilotKiera was very helpful
Kiera was very helpful and informative everything was explained fully, and keeps in touch always ready to answer any questions.
Trusted Agent profile · Birmingham
Homewise Birmingham reviews
★★★★★
199 reviews across 1 platform
Birmingham, B46 1DL
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Homewise's office in Birmingham is rated 4.5 out of 5 across 199 reviews on 1 platform.
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Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMr Moores was very helpful answering…
Mr Moores was very helpful answering all my questions. Very polite. Made no attempt to hurry m Sent information through to me very quickly.
5/5
TrustpilotWhat a wonderful idea this is
What a wonderful idea this is. Homewise have found a way to fill a gap in the housing market, a way for people later in life to upgrade their style of living without being involved in a repayment system and they are very helpful and patient, it’s a great idea and a way forwards, yet so few people or agents are oblivious to it’s existence.
5/5
TrustpilotSeeking a new property
Kiera was quick to access our situation and has come up with a great deal of information on how Homewise could help us to achieve our objective ,we look forward to further contact.
5/5
TrustpilotReassuring and calm presence in the whole process so far
Very reassuring when things don’t go according to plan, efficient at picking up my emails and dealing promptly with problems. Very attentive to detail and good clear explanations of each stage we are at in the house purchase process. At a difficult and sometimes stressful time in the house sale and purchase rollercoaster ride, Homewise are like calamine lotion on a sunburned skin
5/5
TrustpilotThanks Becki
Becki was a fantastic first point of contact. She was helpful, understanding and fantastic at explaining everything
4/5
TrustpilotHomewise and Rhonda Wilkins was very…
Homewise and Rhonda Wilkins was very good, always cheerful and her explanations were very clear and easy to understand. Rhonda provides great service. I would highly recommend Homewise for help buying a property
5/5
TrustpilotHome wise
Gemma was very easy to talk to and was not pushy about making a deal or sale. She was knowledgeable and easy on the ear.
5/5
TrustpilotOur experience with Homewise was professional and extremely helpful
Our experience with Homewise was outstanding. Kayleigh was our contact, she was extremely helpful and went above and beyond to help us locate a possible property to purchase. She came across empathetic to our wishes, needs and decision. We did not go with Homewise in the end as we've decided to retain 100% of ownership. The scheme is a great one but just not for us. We would consider Homewise if our situation should change in the future.
5/5
TrustpilotThis wonderful Company especially …
This wonderful Company especially Rhonda have seen me though every step of the way in purchasing my propery ,They are like having a extended Family
5/5
TrustpilotGary was so helpful with my enquiries…
Gary was so helpful with my enquiries about how Homewise could make my house move possible.
3/5
TrustpilotPlease read the ‘small print ‘
Homewise tried their best to help me proceed with a property I liked, but when my Buyer pulled out of my sale at the last minute , everything fell apart.
Agent replied · 2 June 2026
Thank you for sharing your feedback. We know how upsetting it can be when a sale falls through, especially after so much time and preparation. Sadly, property chains can break down through circumstances outside everyone’s control, and we understand how particularly hard that is when you were ready to move. It means a lot to hear that you were pleased with how hard Homewise tried to support you. We pride ourselves on giving dedicated support throughout the journey and working closely with our customers over many months, free of charge. We appreciate how disappointing it is to lose money when a move doesn't go ahead and you’re not able to settle into your new home as planned. The £895 fee mentioned covered costs and work already undertaken as part of the purchase process, including the survey work carried out on your chosen property before the move was cancelled, which unfortunately meant the fee could not be refunded. The moving process can be incredibly stressful, especially when plans change suddenly. We hope that, should you ever wish to resume searching for a new home in the future, you won’t hesitate to reach out to Homewise again. We’ll be here to help. Best regards, Jess On behalf of Homewise
5/5
TrustpilotI spoke to Kayleigh Walker this morning…
I spoke to Kayleigh Walker this morning and right from the start of our conversation l found her very helpful . She was able to explain how Homewise works and helped me to understand the process. I felt that she gave me enough information to be able to make an informed decision in the future . Her whole manner was friendly and she didn't make me feel pressurised at all . A good example of customer relationships , and a nice experience !!
5/5
TrustpilotI have given 5 stars to- day because…
I have given 5 stars to- day because the experience we received from this company was first class in fact excellent, The customer service was excelent everything was explained right down to the last detail and nothing was too much trouble for them
1/5
TrustpilotListing property without permission
How is it possible that this company can list my house for sale on Rightmove without my permission? I have had no contact with them at all. I have listed my property with a local estate agent and was shocked to see that Housewise has also listed my property for sale via themselves. I am seeking legal advice.
Agent replied · 13 June 2024
We were sorry to learn of your experience and thank you for sharing the feedback. Please be assured that this is not the normal practice and as per our recent discussions the request to remove the optional second listing was actioned immediately. To explain why you saw the advert, we have partnerships with trusted Estate Agents across the country and they can offer their vendors (you) a free, optional, second listing on property portals such as Rightmove. This Homewise listing is detailed in the vendor agreement with your agent and the service is called ‘Market Plus’. You can opt out of Market Plus at any time. An additional listing can increase exposure for your property and generate greater interest from prospective buyers. The advertised Homewise guide price is an indication of what a Home for Life Plan could cost for a Homewise customer to live there. Don’t worry, if one of our customers chose your property you wouldn’t receive any less. Homewise would purchase the property from you like any other buyer and our customer would pay the lesser amount to us for the Home for Life Plan. I understand you’ve since spoken with your agent as, as you mentioned, you’re not a Homewise customer, and I hope they too were able to resolve any concerns you had. If you have further questions about the Homewise service or are aged 60+ and would like to know more about Homewise as a customer, please do get in touch directly at any time. Best regards, Raye (on behalf of Homewise)
5/5
TrustpilotGood sign.
A quick enquiry turned to a short and concise beneficial education. Thanks to Gemma's brilliance. I am now looking forward to hopefully progress with Homewise.
1/5
TrustpilotTime Delay by Homewise
I lost my sale and purchase through Homewise not revealing that they were bringing a 3rd party into fund. This was never mentioned & I wasted 4 months & money on solicitors & having to pay a fee to HW & then they could not provide the service. Luckily I have now found my own way without their involvement. Communication very poor. I was not told by HW at the beginning of transaction that they would be using a 3rd party to fund their purchase. The Freeholder would not agree to have a 3rd party as a leaseholder.As all of this was being negotiated between HW & the Freeholder without communication of what the hold up was. I was left losing the purchase that HW was negotiating for & losing the buyer for my flat. 4 months went by & I was left back to Square 1 without an apology & a lot of money out of pocket.At the beginning they made an increased offer on the proposed purchase without asking for my agreement.I did not exist as a 76 year old woman going through a very significant change in my life. They were heartless and only out for business. My advisor did the best he could under circs where there were just so many people involved the client is just a chess piece.Think carefully. Luckily now directly purchasing my own property & good to have my voice heard at every stage of the process.
Agent replied · 24 October 2024
Dear Isa,Thank you for reviewing Homewise, although we are disappointed to hear that you are not satisfied with the level of service you have received. I have personally reviewed your sales journey and spoken with the members of the team who supported you through the process to understand what took place and can assure you that every effort was made to purchase your chosen leasehold property as quickly as possible.I understand from Sam that the proposal for Homewise to make a higher offer to secure the apartment was agreed between you at the end of a business day, with Homewise acting promptly to have the new offer accepted as soon as possible following that call. As agreed, the difference in the increased offer was to be covered by Homewise, a decision that was made with you, so we could try and secure the property on your behalf at no additional cost to you.As part of our service, Homewise manages the conveyancing process, free of charge, to facilitate the purchase of your chosen property. Every purchase process is unique and comes with its own challenges that can take time to overcome, but our in-house experts work with all parties in the chain to progress sales as swiftly as possible. This takes many hours, and we will always update customers as soon as we are able to provide news. I’m sorry to hear you felt there was a lack of communication during this time and will assess our processes to see if more frequent conversations may be possible.I am told the freeholder of your chosen apartment was very challenging to deal with during conveyancing and wanted to levy high percentage fees and conditions which were untenable. I believe that the overall issue was that the fees could not be negotiated to an agreeable level between parties. At this time unfortunately your circumstances changed with your own property sale and, as you say in your review, your buyer chose to withdraw. Unfortunately, these circumstances were beyond our control.Homewise is a small, family-run business that helps hundreds of customers each year to secure the right home for their retirement through our Home for Life Plan and, at times, we work with funding partners to ensure the long-term security of a Home for Life Plan. Rest assured this has no impact on the details of the Plan nor your relationship to your home, and the proposed involvement of a funding partner had no impact on the failure of this proposed purchase.Information relating to funding partners is supplied to all customers in one of the early sales documents which everyone must read, sign and return so that all parties understand and are entirely comfortable with the nature of the proposed Plan prior to choosing to proceed. In addition, all customers must receive independent legal advice on the Plan so that they have received assurance as to the security of the Plan, and their rights under it, from their own solicitor. Please be assured we will always work with the best interests of our customers at heart and seek to purchase their chosen property. Regretfully we were unable to purchase the home you wanted this time, but I am pleased you have found an alternative option for your future needs.Should you wish to discuss your experience further please reach out to me directly via service@homewise.co.uk, and I wish you the best of luck in your new home.DominicOn behalf of the Homewise Customer Care Team
5/5
TrustpilotOur experience with Homewise
All staff very friendly and approachable. They know their stuff and nothing is too much trouble. If they say they are going to call you they do so on time. Cannot fault anyone in anyway.
5/5
TrustpilotFriendly professional staff.
All the staff at Homewise, have been well trained and seem to know their job well. The experience with this company was friendly but professional, and although we decided not to use this company their professionalism remained till the end.
5/5
TrustpilotSimi was extremely warm and friendly…
Simi was extremely warm and friendly and also very efficient, professional and clear.Her patience and kindness through quite a difficult process was much appreciated…
5/5
TrustpilotPleasure to deal with
Homewise have been excellent in guiding us through the stages so far with purchasing of a new home. Right from the beginning everything has been thoroughly explained to us by very knowledgeable and extremely experienced staff. Grateful for their guidance and a pleasure to deal with.
5/5
TrustpilotCharlotte was very helpful and…
Charlotte was very helpful and explained the options to us very clearly. So that we were able to make an informed decision
5/5
TrustpilotOue Advisor Becki Pearce was…
Oue Advisor Becki Pearce was professional, friendly, polite and very helpful.
4/5
TrustpilotThe best part of my experience was the…
The best part of my experience was the people I dealt with in the sales department - especially Rhonda who was always calm and helpful no matter what adversities were thrown at us! The rest of the team stepped into the breach when needed. Thankyou! The experience lasted from 1st March - September 15th and at times we never thought we’d get there so THANKYOU for every day of that Rhonda and team at Homewise
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