Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst experience ever
Worst experience ever, i come from western Europe and i am used to have always welcoming neighbours, i have moved in Solna 2 weeks ago and i feel so uncomfortable.
People stopped me almost every day asking where am i leaving (which apartment), one day a woman followed me to the trash room to check how i have throw the garbage, and started to give me moral about separating the garbage, and saying that she lives in the same building and she was just checking after me.
Landlord have called 3 times this week to confirm where i live because supposedly he has got rumours about the new neighbour( me) is to loud and disturb the others, plus that he claims that i am the only person non swedish that leaves there and people get scared.
I am here to study and work, but i am so disappointed with the disrespect that Swedish people have towards other people!
I have spoken with all my friends and family members and said to them that if you ever see a swedish tourist in Italy, do not welcome them!
🤌🏻🌺👍🏻 · 27 April 2024
★★★★★ 5/5
GoogleFriendly team and very responsive! What's not to like! Brandon is my go to person and nothing us too much for him. Helpful, polite, professional, highly recommend!
Samantha · 23 July 2024
★★★★★ 5/5
GoogleI have used Crucible's letting service many times and have had no problems at all. Recently, Ruth came out to view my property, gave me advice, took photos, advertised and then found me a tenant within a week. After the application was completed, my tenants moved in and I received a copy of the tenancy agreement, statement of account and payment. All good communication, quick email replies and friendly office staff. Well done Crucible!
Cathy · 23 July 2024
★★★★★ 1/5
TrustpilotThe worst rental company I've had the…
The worst rental company I've had the misfortune of dealing with.
They have customer care in the same way I have a pillow to scream into - they absorb what you tell them and do nothing about it.
They don't seem to have a good handle on the concept of tenancies and how properties are supposed to be maintained. It's disgraceful.
These are scammers who are in to make a quick profit but refuse to help with any issues. Run fast, and run far.
Guillermo · 11 March 2024
★★★★★ 1/5
TrustpilotTotal disaster
Terrible. Terrible. Terrible.
The worst service I’ve ever experienced in my whole life.
Inhuman approach.
After repainting the whole flat, cleaning totally everything, the apartment was at the end in a better condition than when we received it, still, they marked nearly everything as bad, and charged us crazy amounts. The repainting was perfect, they still said that it’s not enough, and that it will have to be painted again.
They just want to take your money, they don’t care.
Terrible.
I didn’t expect such approach from the company, I trusted them, in the beginning we made few photos, ofcourse, they found totally micro damages, and other stuff.
Total disaster.
This company has no future, with this approach to their customers. Terrible.
We were hoping to get the money for the deposit back, which is a lot, but they don’t care. They DONT’T CARE.
Please don’t rent anything from them. For your own good. Learn from these reviews, it’s all true, it’s horrible.
Matej · 3 February 2020
Agent replied · 26 November 2023
Dear Matej
We are very sorry to read about your experience with us. For us we see every feedback as a possibility to improve our customer service. We would be grateful if you please would let us know country and city and we will look into it further? Thank you very much. Best Karmen, Heimstaden
★★★★★ 5/5
GoogleRecently bought a house with fine and country acting as the sellers estate agent.
The level help from Adam Barnes during the transaction was exceptional, I don’t think we would have got to completion without him!
Matthew · 31 August 2024
Agent replied · 31 August 2026
Thank you so much for your 5* review, Matthew! We are delighted that you were so pleased with your service from Adam and Fine & Country.
★★★★★ 5/5
GoogleGreat software and always quick responses to our enquiries! We have used Inventory Base for many years.
Pink · 13 March 2026
★★★★★ 1/5
TrustpilotThe customer service is not up to the…
The customer service is not up to the standard and not professionally adequate.
Asanka · 13 April 2026
★★★★★ 5/5
GoogleVery quick to deal with our requests, great and friendly customer service, very responsive. Would recommend 100%
Jozef · 23 February 2026
★★★★★ 1/5
GoogleHorrible management, useless management rather I would say. They are compromising the security for getting rent from people. They have allowed thieves to stay in the apartments. Inspite of knowing that things are stolen any by whom they still allow them to reside here. I would suggest no one to live here. Please don't go on the looks of the houses , though new built but disgusting management and things are getting stolen. My bike has been stolen, parcels are being stolen too.
Chondrimaa · 29 October 2023
★★★★★ 1/5
Trustpilot🛑 🛑 🛑 DO NOT WORK WITH THIS MAFIA…
🛑 🛑 🛑 DO NOT WORK WITH THIS MAFIA COMPANY!!! ⛔
This company is the real estate mafia of Denmark. They will NEVER GIVE BACK YOUR DEPOSIT. In my case they charged me extra 40k DKK after I cared for the apartment, painted it when we left and cleaned up.
Whatever happens, don't rent from them!
BenceKSZ · 21 March 2023
Agent replied · 26 November 2023
Hi BenceKSZ, We at Heimstaden regret that you have experienced some problems in your contact with us. This should of course not be the case when our goal is to always offer a good service. FYI - you have now left feedback on Heimstaden in Sweden. Here you will find the contact details for our office in Denmark. heimstaden.dk
/Sandra at Heimstaden.
★★★★★ 5/5
TrustpilotVery fast customer service response!
Manuel · 26 May 2026
★★★★★ 5/5
TrustpilotI had a good experience with them so…
I had a good experience with them so far. Their agent Ivonne Hartung was nice and helped to rent a flat super smooth. Great communication by email.
Sara · 15 February 2024
★★★★★ 5/5
GoogleThe Crucible team have been great and very understanding throughout what has been a difficult process. Emma and Abbie in particular have always been available to communicate, listen to me moan but most importantly taking action in chasing and moving the deal forward.
Good people! Thanks for your hard work
Michael · 23 July 2023
Agent replied · 23 July 2026
Hi Michael - thank you for taking the time to leave your review. It’s been a pleasure supporting you on your journey with us, and great to hear you’ve had fantastic service from the team.
★★★★★ 1/5
TrustpilotNon-transparent and biased renting corporate
Worst company to get an apartment from them. Their letting agents are so biased and non-transparent that you won't get any think until and unless you have any friend there. So unprofessional.
Pras · 16 July 2024
Agent replied · 29 July 2025
Hi Pras, We are sorry to hear that you are not satisfied with your contact with us. Of course, we want to know more about what is behind your review and would appreciate if you would take the time to contact us for more information. Send a email to us at: kundservice@heimstaden.com.
★★★★★ 5/5
GoogleFantastic service throughout. Jack was so helpful and enthusiastic. Really the best experience I have had with an Estate Agent.
Charlotte · 31 August 2020
Agent replied · 31 August 2026
Hi Charlotte, thank you for your kind review! - JR
★★★★★ 1/5
GoogleAVOID! AVOID! AVOID! renting this place for your own good. The customer service staffs are rude and not helpful with anything. It is in the dead end of Birmingham. Many thefts and insecurities. it is NOT A SAFE PLACE. I REGRET MOVING HERE. 0 stars if any but they are lucky there is 1 star as the lowest rating.
Seller · 17 August 2024
★★★★★ 1/5
GoogleThis apartment is absolutely not a good place to live. The constant noise from the nearby factories makes it impossible to have a single day of peace. We can't open the doors or windows because the noise is just too loud. I strongly advise against renting such homes; you will waste your money. This place is a complete disaster.
Mozhdeh · 25 July 2024
★★★★★ 5/5
GoogleUser friendly platform, staff also very helpful.
Kate · 13 March 2026
★★★★★ 1/5
GoogleWorst rental company ever to deal with. All enquiries regarding repairs ignored all phone calls and emails ignored then they have the cheek to say the property was unclean. It took 3 days to Clean it before it was habitable.... Photos to prove it.
Julia · 23 July 2023
Agent replied · 23 July 2026
Hi Julia, we’re really sorry to hear about your experience. Please would you be able to drop us an email to sales@cruciblehomes.co.uk so that we can find out a little bit more about the issues you’ve had and try and resolve these. Thank you.
★★★★★ 5/5
GoogleDealing with tenants can be a daunting task, but the Accounts Section has played a crucial role in addressing issues.
I appreciate their commitment to staying on top of matters and keeping me informed. It is evident that they care about the property and the parties involved.
Their willingness to go above and beyond expectations is appreciated
John · 23 July 2024
★★★★★ 1/5
GoogleUnfortunately Not a good experience we have left emails with No Reply and even spoke to them on the phone and got told they will pass the message on to Emma as they are on the phone with someone else they would get back to us, still No reply, it has cost us money and time , we took their advice and then got ignored. we would Not recommend and would not use .
J · 23 July 2023
★★★★★ 5/5
Googleexcellent after sales service
Heath · 13 February 2026
★★★★★ 5/5
GoogleGemma and the team were very helpful and communicative! Thank you for the great service!
Mark · 23 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
