Heimstaden Birmingham reviews

★★★★★ 1/5

Google

Appalling service. I am a new landlord. Tenant has paid in advance and 3 weeks later I have not received anything. They can’t even produce a statement even though they have told me the amount I am due. My complaint was passed to the sales manager who promised payment - nothing and when I chased up - she had left the business. The branch has now escalated my problem to senior management and still nothing. I want to terminate my contract but can’t. Not fit for purpose. Telephone calls always go to voicemail and Rarely returned. Landlords (and tenants) beware. Update following reply from the Owner. Still waiting for a call to be returned (1 week ago) still absolutely no response from senior team - hooray - some money has been received - it took 4 weeks but alas no sign of a statement to reconcile the amount.

Will · 23 July 2024

★★★★★ 1/5

Trustpilot

This company is a GRABAGE

This company is a GRABAGE. One of the shiniest companies you can rent from. I recently moved into one of their premises in Malmo downtown. This is my 4 month, the first month my 25000 SEK bike was stolen from the backyard, which is supposed to be 'gated' and secured. This morning my cargobike christiania model along with a battery of my other cargobike were stolen. I've been contacting the company and it's reckless employees all they could do was feel sorry despite my frequent reminders to install camera surveillance. I'm planning on leaving the soonest as possible. Stay away form them to buy your peace of mind.

Bryan · 8 July 2024

★★★★★ 5/5

Google

A huge thank you to Brandon who has been a great help with the sale of our house. His professionalism, his dedication to the job, has really shone through, at times when I thought it was all impossible! Thanks to all at Crucible - Dawn & Gemma - you are all a credit to your team! Would 100% recommend this service.

Natalie · 23 July 2024

★★★★★ 5/5

Google

Thank you to Brandon Smith he is such a competent and proactive individual. He has been extremely helpful and provided such a great service which we are so grateful for.

Joshua · 23 July 2025

★★★★★ 5/5

Google

Thanks Gemma, you're the best 🌟 …

Jodie · 23 February 2026

★★★★★ 5/5

Google

As a pair of marketing professionals, we were drawn to Preston Bakers unique strategy to selling houses. From meeting Jess at our house valuation, through to nearing completion, we were instantly confident that she would get the best …

Sarah · 29 August 2025

★★★★★ 4/5

Google

Thank you to ruby Elderkin for her support and caring responses during what has been a traumatic nine months Ruby is worth her weight in gold!!!

Angela · 23 July 2025

★★★★★ 1/5

Trustpilot

Heimstaden is even worse than Akelius

Heimstaden is even worse than Akelius, if you can imagine that. You can call there customer service line and email them and they will listen but do nothing. There is zero customer service. I've had no hot water for days and had to pay a plumber to fix it myself (despite calling them numerous times). There is a door that has completely fallen apart that is held up by paper bags. (No one has come to fix it for six months despite multiple calls and emails). The front door handles is falling off and the other front door key is jammed. I still don't have my nameplate on the door. (I've lived here two years). You expect good service for the amount you pay. But the company is simply interested in getting you to sign the contract. Then there is zero customer service.

Customer · 15 June 2022

★★★★★ 5/5

Google

Very pleased with our house buying experience thanks to Adam and his team. Can highly recommend.

Massimo · 31 August 2024

★★★★★ 5/5

Google

Great platform. Great support. Easy to use and straight forward. Provides everything you need. Very happy using Inventory Base for our company and would recommend to anyone. 10 out of 10. All staff I have ever dealt with, either by email or …

Emma · 13 February 2026

★★★★★ 1/5

Trustpilot

I wish I can rate it 0.

I wish I can rate it 0. I live in a new production area in “sparres väg Bro”. The worst service ever. 1) My bathroom element “heater” is broken since the day I moved to the apartment(5 months) and yet they didn’t fix it!!! The bathroom is very cold and hard to use in this condition. 2) I have a parking lot with charger, which is not working at all from a week now. I called them to fix it since its very important to charge the car in order to get to my work, and the janitor claimed that its fixed!!. but it got broken after 30 minutes. I called them again and again to fix it but the same thing happened . The charger works maximum 30 minutes. Despite the fact I need to charge the car to get to work, I can’t use train, and I couldn’t go to work for a week now, they are very bad.

Dalia · 9 March 2023

★★★★★ 5/5

Google

I’ve had a really positive experience using Inventory Base so far. The platform is intuitive, easy to navigate, and makes managing reports and property information much more efficient. I particularly like how streamlined the process is from …

Kate · 13 March 2026

★★★★★ 1/5

Trustpilot

I've never lived with a landlord…

I've never lived with a landlord greedier and more heinous than heimstaden. Absolute worst imaginable. Our oven and stove were broken for almost a month this year. It took them over 3 months to address our request to lower our rent, and now they're offering a 0.1% rent reduction for the inconvenience.

TT · 10 November 2025

★★★★★ 1/5

Google

I am extremely disappointed with the service provided by this agency, which is responsible for managing the building I live in. For the past three weeks, I have been trying to contact them about a broken chair they provided in the flat. This isn’t just an inconvenience, it’s a safety issue. The person who sat on it injured their arm. I provided them with all the necessary details and requested a replacement, but three weeks later, I have received no action or even a response. It seems they are “extremely busy”, so much so that they can’t be bothered to address urgent concerns or respond to messages. Their complete lack of accountability is shocking. The furniture they provide is of terrible quality, and now, with Christmas around the corner, I have nowhere to sit. I’ve been left stranded with no solution because they simply don’t take tenants seriously. This agency is utterly unprofessional, unresponsive, and incompetent. If you’re looking for reliable property management, avoid them at all costs. Absolutely rubbish service!

Czerwonelove · 20 December 2024

★★★★★ 1/5

Trustpilot

They don't return the deposit!

They don't return the deposit! It's been almost a year since the end of the contract and they haven't returned my deposit. They don't respond, they have no customer service. They don't care about German law. I've lost hope of getting my money back.

Customer · 12 February 2025

★★★★★ 5/5

Google

Recently sold our house with Andy, and from start to finish the process was exceptionally managed. Attentive, friendly, attention-to-detail. Can't recommend him highly enough. Many thanks!

Frank · 29 August 2025

★★★★★ 5/5

Google

Great software and very easy to use

Nicholas · 13 February 2026

★★★★★ 5/5

Google

Gemma and her crew were very helpful during the sale of our house and advised us all the way. Ruth's online photos were extremely professional and our house featured several times in their window too. Another gold star for their fixed rate sale fee so we knew exactly how much cash we would have left.

Nigel · 23 July 2025

★★★★★ 5/5

Google

inventory base is very useful and easy to navigate, makes life a lot easier for me as i do majority of the schedule of conditions in my office

Charlie · 13 March 2026

★★★★★ 1/5

Google

The exterior of this apartment, although newly built, looks nice, but I have to criticize the management company for their poor performance. First of all, the industrial noise here is very loud. As long as you open the window, you can hear the harsh sound, making it impossible to rest quietly. Secondly, the efficiency of the management company is disappointing. I have rented a parking space for more than three months, but the parking company has been accusing me of violating the regulations and asking me to pay fines. I obviously pay parking fees every month, why am I still fined? Furthermore, the window was cracked. After I notified the management company, no one has taken care of it for a month, which is very annoying. To make matters worse, theft occurs frequently here, especially of packages. I often buy things from Amazon, but the packages always disappear. The office staff left the package lying around, and despite my repeated complaints, they did nothing to improve it, which was frustrating. All in all, the management company only knows how to collect money and impose fines for violations, but if they need to follow up, they are completely missing. If Google ratings could give 0 stars or even negative stars, I would definitely give negative 5 stars.

Issac · 26 May 2024

★★★★★ 5/5

Google

Looking back on our our move, a month ago, it could not have gone any smoother. Nick and Ashleigh were professional, knowledgeable and always helpful and responsive. Delighted to have worked with such a good estate agents, and would recommend. Thank you! Jackie and Eddie

Jackie · 13 August 2023

★★★★★ 5/5

Google

Great experience with Jess. Fast, effective and smooth.

Amin · 29 October 2025

★★★★★ 1/5

Trustpilot

Absolutely rubbish - LULEÅ

Absolutely rubbish, liars and money hungry corporate thieves. 12 yrs of renting and in that time they have refused to repair multiple items (windows, blinds, security doors and outdoor areas) as they deem it not cost effective, they cut down all the trees in the common areas with a promise to repair (that was 5 yrs ago, still waiting) and now they have decided to remove all the garage doors, force you to sign a new contract for cold open garage, increase rent by 200kr to 650kr AND charge more for power consumption separately. They also will 'offer' you a renovation or force you out for 'repairs' to then advise you your rent will increase by 65%, but you are welcome to stay. They acquired the apartment renovation funds of all tenants when they took over and in 12 yrs absolutely NO renovations ie floors or wallpaper have not been allowed due to the new money grubbing owners - nothing in 12yrs Additionally they are impossible to contact (random hours on random days locally) and they are not open for visitation locally for problems except on different random days and times. DO NOT SIGN UP with these guys they are devious, money hungry and blatant liars and frauds. If I could give zero stars I WOULD.

Shane · 25 May 2024

★★★★★ 5/5

Google

All the staff are extremely friendly, helpful and supportive, helping to take stress out of a situation. Going above and beyond to help us move forward.

Joanne · 23 February 2026