Heimstaden Birmingham reviews

★★★★★ 5/5

Google

The actual reporting system is easy to use, I love how its flexible to your needs and is a great tool for a growing company. More importantly the staff are so helpful and get back to you quickly to help with any questions or issues. Rosie Bolt in Sales is exceptional, she goes above and beyond to ensure I know all there is to know about the system and is always at the end of the phone if I need her.

Vicky · 13 March 2026

★★★★★ 1/5

Trustpilot

Please do not rent from this company

Please do not come here: if you come first put all record about the room, otherwise they will charge you for all more money in your pocket saying that you created that. Whatever you complain or no evidence they dont care. They care about the position and money. Noise is very noisy, they dont care for you too. They just get the work done with their salary. It is the worst place on earth to pay for that money on this place in sweden.

Cao · 23 December 2025

★★★★★ 5/5

Google

Jess Fox was our estate agent. She was very efficient, great communication, knowledgeable, and fun to work with. She has a great relationship with the seller and his solicitor so it made things very smooth on their end, and when things went wrong or delayed, she was confident and professional to chase and keep everyone on task! Highly recommend! Thank you for making our first house purchase simple and quick!

Josie · 29 December 2025

★★★★★ 5/5

Google

With regards to the introduction of AI to complete reports I was a bit sceptical at first but after dialogue with Rosie Hoult in the sales department she persevered and answered all of my questions and although there are areas I feel that could be improved Rosie’s diligence and patience has proved worthwhile because I’ve got a better grasp of AI and I feel that I’m completing reports a lot quicker than I would’ve done without it. I just want to thank Rosie for persevering with me because I did ask silly questions at times and I’m glad to be using AI as i am now an advocate Thank you

Ernie · 13 March 2026

★★★★★ 5/5

Google

We’ve been using Inventory Base for our property management business and it has completely streamlined our inventory and inspection process. The software is intuitive, professional, and incredibly efficient. Creating detailed check-in and check-out reports is quick and straightforward, and the final documents look polished and easy for tenants and landlords to understand. The photo integration and templating features save a huge amount of time, especially when managing multiple properties. It’s also excellent for compliance. Everything is stored securely and accessible whenever needed, which gives real peace of mind when dealing with deposit disputes or referencing historic reports. Customer support has always been responsive and helpful, and the system continues to evolve with useful updates. Overall, Inventory Base has become an essential tool in our workflow and has significantly improved both efficiency and professionalism in our property management operations. Highly recommended.

Lucie · 13 March 2026

★★★★★ 1/5

Google

As of today the 7th of July 26 the app isn't working It's a shame we used inventory base for the past couple of years. But a business software needs to be 100%uptime I am now with 8 outstanding inspections. This issue is already nearly 24 hours!! With a loss of £250 each inspection. Yes the team in South Africa tried helping me but they are as well waiting for an update from the developers I will be now looking for another company

M · 8 July 2026

★★★★★ 5/5

Google

Working with Brendan at Crucible Lettings has been a genuinely positive experience. He takes the stress out of property management and makes everything feel straightforward and under control. Brendan is always approachable, responsive, and solution-focused. He keeps me informed, handles issues quickly, and clearly takes pride in doing the job properly. It’s reassuring to know my properties are being managed by someone who truly cares about both landlords and tenants. I wouldn’t hesitate to recommend Brendan to anyone looking for reliable and professional property management.

Tony · 23 February 2026

★★★★★ 5/5

Trustpilot

Service request - Sami - Uppsala

Sami was very polite, friendly and efficient. They went above and beyond the service request, answered a few questions and when I mentioned feeling a draft near my window they immediately went and got the stuff to fix it. I really appreciate the help, excellent customer servive.

Eesha · 2 October 2026

★★★★★ 5/5

Google

Jess was absolutely amazing from start to finish. Her professionalism and dedication was 10/10 and I could not recommend her enough! Thank you Jess for taking the stress of selling our home away and making the process so easy

Rachael · 29 August 2025

★★★★★ 5/5

Google

Thank you Gemma for all your help with valuing our home. From start to finish, your communication has been amazing and you’ve kept us informed every step of the way. We really appreciate all your support and professionalism, you’ve been fantastic. Thanks so much! Gemma and Andrew

Gemma · 23 February 2026

★★★★★ 5/5

Google

Jess was our estate agent. The purchase process was very lengthy and consuming, however Jess was always lovely, supportive and honest. I would highly recommend her services.

Ana · 29 August 2025

★★★★★ 5/5

Google

Since starting with IB we have had a fantastic personal service from Rosie, We had some early challenges and Rosie was incredibly helpful and more importantly patient with us. As account management goes Rosie leads the way.

Richard · 13 March 2026

★★★★★ 5/5

Google

I’ve worked in lettings for over a decade, and we’ve been using Inventory Base for many years now. It’s by far one of the best suppliers we work with - cost-effective, easy to use, and consistently reliable. The system is straightforward, and with regular updates, inventories and checkouts have become even more efficient. The team is excellent, with quick response times whenever we need assistance. A special mention to our account manager, Dan Huggins, who has been with us from the very beginning and continues to provide outstanding support. Thank you for making this part of the job so much easier ******

Rebecca · 13 April 2026

★★★★★ 1/5

Google

Absolutely disgraceful company! Told my pensioner mother in law after 7 years to vacate the property in the matter of weeks this is how they feel fit to treat people that have never missed a payment as long as she been there. They even had apartments available at the time of contacting her but never put these forward as an alternative. What company would see fit to do this to a pensioner! Me and my wife rang them there is absolutely no customer service from them. You should be ashamed of yourselves! If you are a tenant looking for a property think twice before entertaining these cowboys.

Nathan · 23 March 2026

★★★★★ 5/5

Google

We’ve been using Inventory Base software for our property management portfolio and genuinely can’t fault it. The system is incredibly easy to use, with a clean interface and clear, professional reports that are simple to generate and share. One of the standout features for us is the ability to customise specific reports to suit our individual business needs. The level of detail included, particularly the photographs, is something our landlords really appreciate, as it gives them complete confidence in the condition of their properties. The recent AI introduction has also been a very welcome addition. It’s a real time-saver and helps streamline our workflow without compromising on quality or accuracy. With the upcoming Renters Rights Act, the software will be even more beneficial. The detailed property condition reports provide strong supporting evidence for claims and allow for clear, formal communication with both landlords and tenants following inspections. Having such a concise and reliable audit trail in place gives us and our clients real peace of mind. It’s become an essential part of our business, and we honestly wouldn’t be without it now. Thank you for providing such a fantastic property management tool.

Jenny · 13 March 2026

★★★★★ 5/5

Google

I have used InventoryBase for a number of years, and consistently find every member of the team to be helpful, professional, approachable, knowledgeable, and accomodating. I apprecaite their efforts across the social media platforms, from a group on Faebook for fellow users, to their distribution of knowledge across LinkedIn. The reporting system itself is a joy to use, it is responsive, it thinks like me which makes life so much easier, it does everything I need it to, and the look of the report represents by business well. I appraised multiple software packages when choosing my platform, and knew straight away, InventoryBase was the perfect fit for me. I have no hesitation in recommending them and the whole team deserve the praise and recognition this award would provide.

Claire · 13 March 2026

★★★★★ 1/5

Google

Absolutely useless management, countless issues in these blocks, avoid at all costs, the first months of living here were scattered with issues such as theft, awful behaviour from tenants and such, which other than sending an E-mail/app notification the managers have done nothing about. They sit in the office everyday during work hours and never out of it, so you cannot come to them with a problem unless you take a day off. Not to mention how incredibly greedy they are, I lost a fob to get into the building after it broke off my keyring, a replacement costs £20 to get into the building I pay over £900 to rent in!!! That is absurd. I have had countless issues with their awful parking system which costs an additional £100 per month! Somebody parked in the space I had and despite raising it to security, nobody ever did anything and as such I had to live with the fact my bay was now someone elses! I don’t think they ever got fined but when I moved out the person helping me DID! An absolute farce, visitor parking permits were only supplied for 11 of the 12 months I lived here, during the first 3 months of living here the lifts were out of use constantly. I have moved out because the managers did not care to check in with a simple knock on the door one time during my stay, they somehow thought despite all these issues they could charge more for a 2nd year worth of renting! The absolute gall of them! Noise pollution is horrendous here, the factories across the canal constantly have generators on. The roadworks happening on the main road outside were a constant part of my journey to and from work as well. DO NOT RENT HERE, these people do not deserve your tenantship and certainly not your money.

Luke · 25 July 2024

★★★★★ 1/5

Trustpilot

Less than 1 star was not an option

Less than 1 star was not an option, but zero stars has been earned. Customer service is a joke, tickets for maintenance needed have been closed without a remark, Malmö prices on level with Stockholm. Over a year without possibility of logging into my account, going from email to office to emails and still no solution. Cannot recommend Heimstaden at all, and cannot wait to move out and leave this overpriced landlord behind me.

Jón · 18 March 2026

★★★★★ 1/5

Trustpilot

WARNING!

We don't recommend Heimstaden to rent from them in Linköping. The agent Miss Lindita that showed us 2 apartments thinks that she owns the company or something apparently. She is listing apartments that you are supposed to move in after a month like no one know that we need 3 months notice period when we have to leave, it's like asking people to pay for 3 rents , 2 for the old apartment and one for the other. The biggest joke is that the specific apartment we wanted was listed 2 times again before we showed interest and when we said we wanted it we have to give 3 months notice she claimed that there others who wanted it and she has to go with them, then immediately after our conversation she listed the same apartment again. I moved 3 times in Sweden in other Companies and never seen anything like her ahaha.

Efstratios · 19 January 2026

★★★★★ 1/5

Trustpilot

Heimstaden is the most unprofessional…

Heimstaden is the most unprofessional company I ever encountered. I would give 0 rating if I could. Heimstaden became the owner of the apartment we were already renting late in May 2020 in Amsterdam. The company notified us about the ownership by post mail only, no email, no calls. At first I thought it was either a joke or a scam. Normally, we pay rent one month beforehand (rent for October is paid in September) which is a standard practice to avoid any penalties for delayed payments. We paid the rent for June on 25th of May. On 29th of May we received a post mail saying that Heimstaden is the new owner and we MUST pay the June rent to a new bank account until 1st of June. There are a few problems with that. First of all, we could have been on holiday and simply miss the post mail. Secondly, 29th of May 2020 was Friday. Imagine getting a late mail on Friday saying that you MUST pay 1.5k EUR to a new bank account until Monday, what would you do? You would rash to the online bank to make it in time. Naturally, I thought it was a bait and someone is just trying to get the money from me. Third, the mail did not even have my name on it! It referred to our address, and mentioned my wife and some guy's Italian name! I thought of reporting this to police, but after some investigation the previous company confirmed that the ownership has been transferred to Heimstaden. The problem still remains, as we have already paid the June rent to the previous company. Heimstaden later contacted us saying that everything is sorted out and they were able to transfer the rent from the previous company and we have nothing to worry about. Right? Wrong! 4 month later we terminated the lease and got only half of our deposit back! Heimstaden subtracted the August rent from my deposit even though I paid it in July. So, basically the June rent is now paid twice to the previous company and Heimstaden. I tried emailing Heimstaden and calling them for weeks. They rarely reply to my emails (only after I send a dozen of them and nagg them over the phone). They also are not very approachable by phone. I called them in the evening - they tell me it's too late, call tomorrow at 8 am. I call them at 8 am - it's too early, we will call you back. Oh, did not call you back? Call them again only to find out they were not even planning to call me back! After ~3 hours of back and forth the phone operator noted down my email and after 2 more hours I received a reply that apparently, it is my problem the rent was paid twice and Heimstaden has nothing to do with it! Scheduling the final inspection was a nightmare. We filled the form where we clearly indicated the date of the final inspection. We called the trucks to pack our furniture the day before, cleaned everything and booked a hotel for a few nights. On the day of the inspection - nothing! No notification from Heimstaden, no email/call/sms/mms. We had to call them and hang on the line for an hour only to find out that the inspector decided to do the inspection 7 days from the date we put in the form. Why not notify us about it? In 7 days we would have been in a different country. The major problem with Heimstaden is unresponsiveness. They rarely reply to emails, not very approachable by phone. When they do rely, they only apologize once and neglect all the previous comments for improvements I had to them. To top it all, throughout all of our conversation Heimstaden kept calling me Fazio. I am not Fazio, stop it!

Victor · 2 October 2020

★★★★★ 5/5

Google

Having experienced a poor service from a previous estate agent in the area, Brandon was really good, he was helpful and realistic and let us view the property at ease. Nothing was too much hassle. Thanks again for the great service from start to finish.

Nicole · 23 July 2025

★★★★★ 1/5

Trustpilot

No facility management really, but profit oriented enterprise

In Germany they bought a lot of houses at once. Now we cannot contact our "landlords" anymore unless we use their shady online platform. It's a desaster. They don't repair the houses, they don't pay back the money they owe you, instead they raise the rent. We get the impression that they do not really care about managing flats and tenants properly, they just bought the houses to make profit. Sad!

JSF · 12 February 2025

★★★★★ 5/5

Google

The best Inventory App on the market. Real people helping you when needed and a great wealth of knowledge about the industry. Always keeping us up to date and offering training and support where needed.

Shelly · 13 February 2026

★★★★★ 1/5

Trustpilot

Overcharge you on leaving their rental apartments

Please avoid this rental company. They will send you a huge invoice on leaving their apartment. I was new to Sweden and was not familiar with the laws and I was even threatened that they will take me to court if I do not agree to make the payment.I got the invoice one year later after leaving the apartment. Also, during their inspection, I was not informed in detail what will be changed and who needs to change it. I was just told that these things are considered as damage. But an invoice one year later was generated even though some of the things were already fixed by me before leaving the apartment. Eventually I had to agree to pay an amount which was more than one month rental fee as part of the settlement.

Shannon · 2 August 2024