Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFlawless experience with Haart. I dealt with a few different people in the Harborne office (mainly Ben & Krystle) and they were all very professional and gave good advice. The sale of my property was stress free which is all you can ask for. I would highly recommend using them.
Jamie · 29 July 2019
Agent replied
Dear Jamie Mills, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.Thank you again for your star rating! Regards haart Harborne
★★★★★ 4/5
GoogleFriendly, Professional Team
We had a particularly complex sale but haart stuck with it and eventually found us a buyer. Many thanks, particularly to Matthew who showed professionalism and friendliness when showing buyers around. Thanks again to haart. We are now on our way to getting our new retirement property!
Alan · 29 July 2019
Agent replied
Dear Sue Dines, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. haart Harborne estate agents
★★★★★ 5/5
GoogleReally worked hard to push through a difficult sale. Great positive attitude and persistence from Micheal Prince in particular, who maintained good communication throughout and generally kept everyone on track.
Maybe a bit more expensive - but you get what you pay for. In this case - damn good service.
Hamishblues · 29 July 2019
Agent replied
Dear Hamishblues, We strive for 100% satisfaction, and it is great to see you had such a positive experience at haart Harborne. We're happy you found our staff to be so supportive during your experience here at haart Harborne. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! haart Estate Agents
★★★★★ 5/5
GoogleTara helped every stage of the process of finding somewhere new to rent. She made the process extremely simple, easy and took the time to explain everything and resolved any issues that arose promptly. Would highly recommend these guys for future moves. Thanks again!
Michael · 20 April 2021
Agent replied
Dear Michael
Thank you very much for your kind feedback, we are glad to hear that Tara made the process as easy as possible but at the same time we thank you for your cooperation.
Kind regards Davand Chauhan Lettings Branch Manager
★★★★★ 5/5
GoogleKyle. He was supportive, friendly and explain everything very clear. I'm very satisfied with his service
Deogratius · 26 February 2024
Agent replied · 24 August 2024
Dear Deo, Thank you very much for your kind review, we are happy to hear you are pleased with Kyle's service in residential lettings. Kind Regards Davand Chauhan Lettings Branch Manager
★★★★★ 1/5
GoogleProperty management is totally careless communication and service is very poor. 11 times i visited their offices after 2 months they sent the contractor guy who never get things done fridge diswasher and doorbell are broken since we moved in, our food was wasted because it took 2 months them to to fix it by the way all of them are still broken they dont care at all. All of the door handlers are broken one of the bedroom door came off and it still broken the worst thing is when I was talking to asha about broken dishwasher she told that me that its not big deal you can live without dishwasher and keep postpone us
Vedat · 18 January 2020
★★★★★ 1/5
GoogleI had a booking at 4:30 they called from the office at 4:20 to cancel the viewing which the booked two viewing at the same time.
The person that called me he was very rude ordering like he didn't care that I cancel my london trip for this viewing it was horrible experience and I was sooo shocked to see how heart is dealing with his customers and the person attitude was really horrible .
Please managers please look.into this your company is not small and I didn't expect this sort of attitude from.your company
Philip · 18 January 2020
★★★★★ 1/5
GoogleI do not advise ANYONE to use this company.They are appalling.
My friend rents a house from them in Harborne for £2500pm. The heating failed due to a leaking pipe at the coldest time of the year. One tenant has cancer. Despite reporting it @Haart_UK they have DONE NOTHING, nor has the landlord, Dr Prabh Nayak, a Children`s Consultant.
A plumber came out and confirmed he told Asha Grant, letting manager at Haart at @Haart_UK that the house should not be rented out as he doesnt know where the leak is ,and to fix it would mean ripping all the pipework out to find it. She ignored it and is leaving the tenants in the cold in sub zero temperatures.
Ferdinando · 18 January 2020
★★★★★ 4/5
GoogleTwo weeks ago we arrived from Chile, with my family, to the city of Birmingham, without knowing anything about her. Getting anywhere else is always difficult and stressful. Something as basic as getting a place to live can be quite complex, especially considering the language difference. Therefore, I would like to thank and appreciate the work and willingness of Komal Rani de haart Harborne (Lettings), because with the help of it, we were able to rent a house quite quickly (also considering how different the procedure turns out to be if you compare it with what you know) and very appropriate to the needs of our family.
José P.
Jose · 18 January 2020
★★★★★ 5/5
GoogleHaart were fantastic right from the start. I have been so pleased with the service they have offered. They have been really helpful all the way along, helping me with paperwork and answering all my many questions. I highly recommend them and would definitely use them again. Many thanks!
Jennie · 29 July 2019
Agent replied
Dear Jennie Philpot, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Harborne estate agents
★★★★★ 5/5
GoogleI have worked along side Chanelle smith and her company Bjb for a number of years now and she is only one of a few that is exceptionally clear with all details on jobs I’m awarded absolute asset to the company many thanks/
Lee · 8 May 2021
Agent replied
Dear Lee,
Thank you so much for your review. It's great to see such positive feedback for Chanelle. We look forward to continuing a great working relationship with you.
Kind regards,
Rachel Morton | Property Management Manager | Harborne & BJB Lettings
★★★★★ 5/5
GoogleFor getting my place in Birmingham I was helped every step of the way by Saiqa. She was very professional and understanding and patient with the couple of issues that came up. Couldn't have asked for a better service from her!
Craig · 19 September 2021
Agent replied
Dear Craig,
Thank you very much for your kind review for Saiqa.
Kind regards, Davand Chauhan, Lettings Branch Manager
★★★★★ 4/5
GoogleVery professional and efficient service, no false promises to return your calls etc! Elisha, thank you so much for taking the time to listen and going all out to help me and deliver! I’m recommending you guys to all my colleagues!
GLORIA · 27 August 2021
Agent replied
Thank you for leaving a 5** review, we are delighted that you were happy with the service.
Elisha Hennessey
Assistant Branch Manager
★★★★★ 1/5
GoogleAwful services ,I don’t recommend them at all. they will make your life disgusting. Every time another person speak with you and nothing happen I have lots of problems the huge one at my toilet .for 8 weeks I have visited them 13 times but no body care
Hadeel · 1 September 2019
Agent replied
Dear Miss Mohdher, Thank you for your feedback and it is disappointing to read you are not happy with our Property Management service. I have investigated this for you and come to understand that the issues you have are in the process of being rectified by a third party contractor and the block management company of your apartment. We are doing everything that we can to assist in getting the matters rectified for you to ensure you have a happy and comfortable tenancy moving forward. If i can be of any further assistance, please contact me at michael.prince@haart.co.uk or contact Property Management directly at PMHarborne@haart.co.uk. Regards Michael
★★★★★ 5/5
GoogleBrilliant service by Cassie & Krystle. Helped us a buy a beautiful flat in Birmingham City Centre. Communication was prompt and professional. Can not wait to do more business with you guys.
Thanks again.
Regards,
Naginder Singh Jalaf
MNJ Homes UK Ltd
A · 23 May 2021
Agent replied
Dear Honey,
Thank you for your positive feedback. Cassie and I were happy to help with your purchase and we also look forward to doing more business with you in the future.
Kind regards, Krystle Ainsworth, Residential Branch Manager
★★★★★ 5/5
GoogleAll the staff were very professional, friendly and accommodating during the successful sale of our property. Whenever we visited hearts Ben and all is staff were very helpful, assissting us with the paper work. We would have no hesitation is using Haart estate agents again.
Margaret & Jeremy
Jeremy · 29 July 2019
Agent replied
Dear Jeremy & Margaret, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We wish you all the best for the future in your new home. haart Harborne estate agents
★★★★★ 1/5
FacebookThis is the worse letting company I’ve ever dealt with .
To start I wasn’t able to discuss my energy account for almost a year due to the fact that they haven’t been in touch with Eon making them aware of the fact that I was the new tenant and change the account from business to a private account . After 11 months apparently they’ve got it sorted with Eon and I’ve been able to sort my account but they I still receive letters from Eon on their behalf and they provided my number as Haart Lettings which are themselves and not as a tenant ?
Last months of their agreement between my landlord and themselves , my landlord she asked me to pay her the rent as she would privately renew the contract between us and despite the receipt of payment to my landlord they’ve been pestering me with threats to take me to court if I’m not paying them too .
I mean these people don’t know what they are doing .
Let’s not talk about the fees they are charging for doing nothing .
Danna · 28 July 2019
★★★★★ 5/5
GoogleToby was so helpful and friendly. Really responsive and thoughtful, making time for me towards the end of the day for a last minute viewing.
Rosalind · 26 June 2021
★★★★★ 5/5
GoogleWe would like to take this opportunity to personally thank
Ms. Rachel Morton for all of her professional assistance since October 2020 when we first had the 'good fortune' to meet up with Rachel!
We had been having major issues and …
Mark · 13 April 2021
Agent replied
Dear Mark,
Thank you so much for your kind words which I am extremely grateful for. We pride ourselves on going the extra mile and I'm pleased I have been able to assist you for the time that I have and met your expectations. You have been a pleasure to work with and I look forward to assisting you again in the future and continuing our great relationship.
Kind regards,
Rachel Morton | Property Management Manager | Harborne Lettings
★★★★★ 5/5
GoogleI really like Haart as an estate agents, they have fantastic customer service and they really go the extra mile. I viewed two properties to rent and whilst I didn't end up letting a property with them, this was no reflection on them and more to do with my requirements. The gentleman (Paul I think) I was with went out his way to show me Harborne, he was professional, knowledgeable and friendly. He was also incredibly enthusiastic and genuine, at no point did I feel pressured to let a property with them. I sincerely wish the property I choose to let was with them but I would 100% consider Haart for future lettings or sales. A marked difference from other estate agents I have dealt with in the past month.
Mel · 18 January 2019
★★★★★ 5/5
FacebookWe have recently listed our home with Haart and have been thrilled with the service so far. Right from Krystle’s first visit where she spent around 2 hours finding out what we love about our home, what our needs are and explaining Haart’s services, through to the 3 hours she spent photographing and helping to prepare the house...even sweeping leaves in the garden to ensure we got the best out of the images! Selling a home can be very stressful and it has helped a lot that Krystle has always been available to handle any queries. We have regular updates and already have a number of viewings lined up in the first week. We couldn’t be happier so far and have already recommended Haart to friends.
Gemma · 13 November 2018
★★★★★ 5/5
GooglePaul Channa and all at Haart in Harborne were extremely friendly, helpful and professional. They moved quickly and had my property on the market within days of my first visit to their office.
Victoria · 18 January 2018
★★★★★ 5/5
GoogleIt's not often that letting agents are this friendly and communicative, but Toby made the whole process fast and efficient. Great letting so far!
Eduard · 29 June 2021
★★★★★ 5/5
GoogleLovely service recieved from Jessica, she was very helpful and polite. We sincerely appreciated her resolving our query quickly and efficiently.
AC · 25 August 2023
Agent replied · 24 August 2024
Dear AC , Thank you very much for your kind review, we are happy to hear you are pleased with Jessica's service in Property Management. Kind Regards Davand Chauhan Lettings Branch Manager
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