Trusted Agent profile · Birmingham
★★★★★
520 reviews across 2 platforms
110 Church Road, Yardley, Birmingham, B25 8UX, B25 8UX
Dixons Estate Agents's office in Birmingham, at 110 Church Road, is rated 4.2 out of 5 across 520 reviews on two platforms, including 338 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Yardley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleIt was nice meeting with Sophie today at the property in crossfield, she was very polite and welcoming. She took her time to explain every details about the house. Well done and great job @dixons
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently advertised a rental property through Dixons. The lettings team (Amelia, Amber & Ryan) are very professional, knowledgeable, and friendly throughout the whole process. Very happy and impressed with the service!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleJust viewed an apartment at 918 Equipoint , staff were very helpful I am very interested and am making an application
Thank you Sammi for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmber and Ryan have been amazing setting us up as new landlords, they were able to answer any queries and put our minds to rest. Thank you both
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisgusting service
I have tried to contact Dixons on several occasions left messages no one has ever called me back. I did an experiment and called each of the 20 branches and all of them went to answer machine.Absolutely disgusting service. It's ok for them at the moment because the market is booming but watch this space when they need your custom. I am an investor buying and selling houses all the time, I would NEVER use them to market my properties
5/5
GoogleVery professional, helpful and friendly staff. I highly recommend if you are looking for rental options
Many thanks Tinashe for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good service with Amelia and amber in regards to renting out my existing property Very professional and will use with my next rental
Thank you for your 5* review Brandon Valentine. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery happy with the amazing service provided by Amelia. She was very professional and helped me find the perfect house for me and my family. I would definitely recommend!
Thank you for taking the time to leave us your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotDixons Yardley
Dixons Yardley I sold my late mom’s property through this Dixons Branch and have to say that the sales team - Faye, Zoe & Naomi have been absolutely amazing throughout the whole of my experience, very friendly, caring, approachable as well as completely professional - it has been a real pleasure & I would totally 100% recommend!! You are top notch assets to the Branch - thank you so much.
1/5
TrustpilotI will now tell you my experience…
I will now tell you my experience regarding this agency. Husband and I moved in a property in 2020, I was pregnant back then with my first kid. 2 weeks after we moved, the boiler broke. We immediately contacted the agency and let them know, pleas note, a boiler broken is an urgent matter as we had no hot water or heating. They sent a dude that said that thing was older than his kid and he's shocked regarding the state it is in. Well the landlord then asked another guy to come and check it out, dude took 2 more weeks to come and fix it. I spent 3 weeks in total, pregnant and ready to pop, without heating and hot water. Had to boil water on the stove and wash myself like that. We said, whatever, after getting it finally fixed, we minded our own business and didn't bother them with anything else....even started fixing stuff ourselves because we knew we won't get a reply.Well a month ago, we reported rodents and a leak....a LEAK in one of the bedroom, which again please note it's an urgent matter. Reported both and we are still waiting for a reply. We all left the house to visit parents outside the country and surprise surprise when we came back the whole house was covered in rat/mouse poop and pee. During this time, I kept sending them emails regarding these issue....nothing....they only send back automated messages that "oh we tried to contact landlord" or "we are sorry landlord didn't answer, we'll keep you updated". Right.... When I called the guys on the phone was mocking me that "oh, you guys never seen a rat or had one in the house?". Really? You're telling me, that I should just accept the fact that there is a rodent going crazy in my house and made me throw good food because you couldn't get bothered to bring someone to kill it.... I won't even being the leak in the discussion, when something is labeled as "urgent" and you take over a month to fix that issue...that's not an urgent matter then. Please avoid this agency, they don't care about you as a tenant and won't help you out with the issues you have. They are very fast to send renewal contracts with 3-4 months before your tenancy contract expires and email you every day until you make up your mind and even call you, but won't do anything if you contact them with a problem.
1/5
TrustpilotBIRMINGHAM DIXON IS RUDE AND NOT RESPECTFUL
RUDE AND UNWELCOMING START TO BIRMINGHAM I spoke to a women from Dixons Estate Agent who was very rude and abrupt and super unhelpful. I contacted Dixons Estate Agent a few days ago regarding a property and never heard back, so I decided to call up today and get an update. The women who had delt with my call was being very rude, did not let me speak about my query and cut me off. She was highly disrespectful and then hung up. I am very disappointed with the service provide by Dixons Estate Agency, they are very rude to there customers, do not seem to want to help resolve query’s and seem think very little of the customers.I would not recommend anyone to go to this estate agents as they do not seem to help.
5/5
GoogleHaving Recently used David smith to remortgage my property. I wasn’t expecting a mortgage offer back within a week! Highly impressed with Davids positive attitude and efficiency especially in the current climate. Thanks again Dave 😀 I will most definitely be recommending you to family and friends.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleVery professional from start to finish, understood the market and issues facing me as a landlord. Would happily recommend to others. Amber in particular was very helpful for me.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI have found that Dixsons are not…
I have found that Dixsons are not honest when I tried to book a viewing for a property they added on Zoopla on the 10th of February 2022 I asked for a viewing at the same time the property was put on the market they said they will be in touch they will open the viewing next week but to my surprise they phoned me back on the 11th of February the next day and told me that property has been sold but they are still advertising the property for sale I think they are cheating there sellers by selling the property's to the people they know while receiving back handers and not allowing people to view in oder to keep the offers low for there private cliants I would no longer buy or sell a property with Dixsons nor would i use there services as a letting agent they are a very corrupt estate agency.
5/5
GoogleViewed a property today. Amelia showed me around, she was very professional and very helpful and lovely! Thank you x
Elle Jacob thank for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe team at Dixons selly oak have been BRILLIANT!!
The team at Dixons selly oak have been amazing from the first meeting with Amelia, the viewings with Becky and Amy and the final negotiations done by Claire.They are a lovely team and managed to sell my house when I have previously been on with 2 other agents, very proactive and kept me informed at all times; BRILLIANT!! would highly recommend.
5/5
GoogleI would like to say a massive thank you to amber (I believe the agents name was amber Bennett) very professional and helped me through the whole letting process I was clueless about the whole process before having a conversation with amber. Very professional and I would recommend Dixons and especially amber to anyone looking to sell, buy or rent. 5/5
5/5
GoogleFaye, Zoe and Rebecca have been amazing. Excellent communication with selling and purchase of my properties. Would definitely recommend 💯 use Dixons of Yardley Yew Tree Birmingham …
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleKatrina Clarke-Williams handled my flat viewing. She was very professional well spoken.
5/5
TrustpilotExcellent service throughout by Ilan
Excellent service throughout by Ilan, Georgia and all the team. Even though the process was hit by the pandemic Ilan and Georgia were patient, helpful and supportive and we’re very grateful. An excellent team who we recommend highly.
1/5
TrustpilotUnfair trading, utter waste of time
I had a viewing booked at 5PM for a property to rent they advertised on Rightmove as fully furnished at £ 725 pcm. At 4:53PM I was already on my way to view the flat, when I got a call from them saying that the price changed because I've asked for the property to be furnished and the new price was £ 800 pcm. Although I told them the property was already advertised as furnished, they even refused to meet me halfway at £ 750 pcm. Unfair trading, utter waste of time, I don't recommend.
5/5
TrustpilotLettings Team
Thank you for all your help these past few months. Your hard work helped us find a tenant.The contract was explained to me and the whole team Chloe ,Laylah and Micheal answered my question promptly. I asked them to communicate by text or phone, so they did instead of emails,which for me are bit difficult.Thanks to ALL .
1/5
TrustpilotDisgraceful and disgusting branch
Don't use the Dixons branch on Sutton New Road in Erdington Birmingham. You will not like the experience nor the stress in dealing these people who will lie about viewing figures, haggle you to drop your asking price with veiled threats of if you don't the next offer they get will be severely undervalued, and the looming sense they are not working for you but rather against you. Staff like Mathew Groves in the office as your point of call and Thomas Wilkes the housing agent that will misrepresent your options and take every opportunity to insult you and your home if you turn the pressure up on them doing a dreadful job. In my case my house was on the market for almost a year with the relationship ultimately in the toilet with this horrible branch. I had to drop my asking price by more than £15,000 even though on the many house selling websites my postcode property and similar properties in the area had been selling at full asking price. The penny dropped when a woman was introduced to me to view my house and found out she was a Dixons housing agent attempting to scam me with a low ball offer which unfortunately paid off for them as I tried other estate agents in the area and I believe I was already blacklisted by Dixons as they wanted nothing to do with my house sale unless they were selling it at a ridiculous low asking price. I sold with Dixons and to that woman who I believe ended up flipping my property after a year back at full price. Corruption exists, just stay away from Dixons at Erdington.
5/5
TrustpilotThe 3 bedroom on Hengham road is simply…
The 3 bedroom on Hengham road is simply awesome and l love the property. Aside from the fact that it is situated in a beautiful environment, it's closeness to my child's school as well as my place of work makes it the right apartment for my family. Thank you Dixons, I'm pleased with your service.ODUNOLA.
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Tell us what you need and we'll put you in touch. Dixons Estate Agents Yardley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
