Trusted Agent profile · Birmingham
★★★★★
509 reviews across 2 platforms
110 Church Road, Yardley, Birmingham, B25 8UX, B25 8UX
Dixons Estate Agents's office in Birmingham, at 110 Church Road, is rated 4.2 out of 5 across 509 reviews on two platforms, including 328 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Yardley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleVery professional from start to finish, understood the market and issues facing me as a landlord. Would happily recommend to others. Amber in particular was very helpful for me.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving Recently used David smith to remortgage my property. I wasn’t expecting a mortgage offer back within a week! Highly impressed with Davids positive attitude and efficiency especially in the current climate. Thanks again Dave 😀 I will most definitely be recommending you to family and friends.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotI have found that Dixsons are not…
I have found that Dixsons are not honest when I tried to book a viewing for a property they added on Zoopla on the 10th of February 2022 I asked for a viewing at the same time the property was put on the market they said they will be in touch they will open the viewing next week but to my surprise they phoned me back on the 11th of February the next day and told me that property has been sold but they are still advertising the property for sale I think they are cheating there sellers by selling the property's to the people they know while receiving back handers and not allowing people to view in oder to keep the offers low for there private cliants I would no longer buy or sell a property with Dixsons nor would i use there services as a letting agent they are a very corrupt estate agency.
5/5
GoogleViewed a property today. Amelia showed me around, she was very professional and very helpful and lovely! Thank you x
Elle Jacob thank for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe team at Dixons selly oak have been BRILLIANT!!
The team at Dixons selly oak have been amazing from the first meeting with Amelia, the viewings with Becky and Amy and the final negotiations done by Claire.They are a lovely team and managed to sell my house when I have previously been on with 2 other agents, very proactive and kept me informed at all times; BRILLIANT!! would highly recommend.
5/5
GoogleI would like to say a massive thank you to amber (I believe the agents name was amber Bennett) very professional and helped me through the whole letting process I was clueless about the whole process before having a conversation with amber. Very professional and I would recommend Dixons and especially amber to anyone looking to sell, buy or rent. 5/5
5/5
GoogleFaye, Zoe and Rebecca have been amazing. Excellent communication with selling and purchase of my properties. Would definitely recommend 💯 use Dixons of Yardley Yew Tree Birmingham …
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleKatrina Clarke-Williams handled my flat viewing. She was very professional well spoken.
5/5
TrustpilotExcellent service throughout by Ilan
Excellent service throughout by Ilan, Georgia and all the team. Even though the process was hit by the pandemic Ilan and Georgia were patient, helpful and supportive and we’re very grateful. An excellent team who we recommend highly.
1/5
TrustpilotUnfair trading, utter waste of time
I had a viewing booked at 5PM for a property to rent they advertised on Rightmove as fully furnished at £ 725 pcm. At 4:53PM I was already on my way to view the flat, when I got a call from them saying that the price changed because I've asked for the property to be furnished and the new price was £ 800 pcm. Although I told them the property was already advertised as furnished, they even refused to meet me halfway at £ 750 pcm. Unfair trading, utter waste of time, I don't recommend.
5/5
TrustpilotLettings Team
Thank you for all your help these past few months. Your hard work helped us find a tenant.The contract was explained to me and the whole team Chloe ,Laylah and Micheal answered my question promptly. I asked them to communicate by text or phone, so they did instead of emails,which for me are bit difficult.Thanks to ALL .
1/5
TrustpilotDisgraceful and disgusting branch
Don't use the Dixons branch on Sutton New Road in Erdington Birmingham. You will not like the experience nor the stress in dealing these people who will lie about viewing figures, haggle you to drop your asking price with veiled threats of if you don't the next offer they get will be severely undervalued, and the looming sense they are not working for you but rather against you. Staff like Mathew Groves in the office as your point of call and Thomas Wilkes the housing agent that will misrepresent your options and take every opportunity to insult you and your home if you turn the pressure up on them doing a dreadful job. In my case my house was on the market for almost a year with the relationship ultimately in the toilet with this horrible branch. I had to drop my asking price by more than £15,000 even though on the many house selling websites my postcode property and similar properties in the area had been selling at full asking price. The penny dropped when a woman was introduced to me to view my house and found out she was a Dixons housing agent attempting to scam me with a low ball offer which unfortunately paid off for them as I tried other estate agents in the area and I believe I was already blacklisted by Dixons as they wanted nothing to do with my house sale unless they were selling it at a ridiculous low asking price. I sold with Dixons and to that woman who I believe ended up flipping my property after a year back at full price. Corruption exists, just stay away from Dixons at Erdington.
5/5
TrustpilotThe 3 bedroom on Hengham road is simply…
The 3 bedroom on Hengham road is simply awesome and l love the property. Aside from the fact that it is situated in a beautiful environment, it's closeness to my child's school as well as my place of work makes it the right apartment for my family. Thank you Dixons, I'm pleased with your service.ODUNOLA.
1/5
TrustpilotThe worst experience of my life.A one…
The worst experience of my life.A one star as i cant give 0.Dixons and the conveyancing company made the process so traumatic that i am still recovering from stress. To make matters worst i had 2 prospective buyers turn up and told me that Ricky at the Acocks Green branch told them how much debt we were in and so she had to meet us when she saw we had withdrawn the sale as she had a horrific experience with Dixons themselves.
5/5
TrustpilotDealt with Nadia at Dixon’s in…Erdington
Dealt with Nadia at Dixon’s in Erdington she has been absolutely fantastic from start to finish such a lovely person and very professional at her job would highly recommend her to other people !!!
1/5
TrustpilotThis estate agent is a bunch of wankxxs
Dixon’s estate agent SolihullThis estate agent is a bunch of wankxxsThey misguide you with everything just to fill there own pockets!They go on like they help you to your face behind your back they stab you and take under the table handouts and give their own favourites the best shout on the property even though the owners of the property are losing out as they settle for a lower offer that is in there best interest rather than the vendors intrest. So all you landlords do not even bother selling your property with these rip offs! Yours sincerely Big General
1/5
TrustpilotStay away from Dixons Bearwood
Sorry this review is delibrately long to give you an accurate and full picture! My experience with this agency in particular the Bearwood (Birmingham) branch was a terrible one, they functioned like a systematic gang working together with the landlord and checkout inspector to rip me off on multiple occasions, systematic because my post-experience incentive and the fabricated evidence during deposit dispute suggested that they work with third parties (such as cleaners and checkout inspectors) to rip off tenants. This should not be acceptable in a responsible society like UK and should be treated unlawful like theft.Their reputation with everyone who rented from them is lamental. You are guaranteed to regret renting from this agency. Please stay away!!! This kind of businesses only deserve to learn the conduct of decency in the hard way, that is to drown in debts and thereby close down permanently. On the day of viewing when I decided to submit the holding deposit I caught their first attempt to rip me off for the amount of £350 on papers that had to be scrapped upon digging to enquire about its source, and all the explanation they gave was a calculation mistake.During the period of tenancy their circle of communication to approve and get an essential fixing done is an infinite loophole, they basically exhaust you to give up asking instead go and fix it by yourself for which you are later to be fined too since they will treat it as a deviation from the inventory report. Yes! You understood correctly!Stage 1 (The Good)The agency officials played as the front bench "gang" by displaying to be nice and on my side, and convincing me to believe and listen to their recommendations for example I hired their nominated cleaner at the time of moving out. Subsequently arranged with their nominated check out inspector, basically they played it such that I followed their advice to the letter. After I moved out and handed in the keys, they completely abandon to communicate and cooperate with me regarding the deposit. Stage 2 (The Bad)The bad one is the check out inspector who filled the document from made up lies nothing inline with the original inventory report.Stage 3 (The Ugly)This was my landlord first attempted to refuse responding to my deposit enquiries until I had to raise dispute. Then he comes back with falsely fabricated documents and invoices claiming nearly 5 times more money than my original deposit. (Don't worry this time they met the wrong guy, the landlord learnt his lesson and I recovered my deposit!)But please watch out and take this review into your serious consideration before deciding to rent from Dixons Bearwood, unless you want to experience a guaranteed regret.
5/5
GoogleWonderful experience. Sophie at Yardley office helped us narrowing down the property, which was exactly what we needed. Amazing customer service.
HI Muhammad, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
TrustpilotHi many thanks to an Walker he has been…
Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.
1/5
TrustpilotDixons are one of the worst estate…
Dixons are one of the worst estate agents going. Nobody ever seems to know what they’re doing and pass you from person to person. Everyone is miserable and unfriendly. Extremely difficult to reach all of the time. Had a survey booked in... they didn’t even bother to show up. Contacted them, they had no real reason, said they’d call back, never did. Was also interested in purchasing a property which was a disaster. Couldn’t get hold of anyone. Nobody got back. Went in, again nobody had a clue what they were doing, passed from one clueless employee to the other... all of which were miserable and clearly didn’t want to be there. Avoid at all costs. Unprofessional, poor communications and frankly a shambles.
5/5
GoogleDixon’s Yardley have been great. Their customer service was impeccable and gave me the assurance that I was with the correct people. Zoey, who is fabulous, helped the sale of my property go smoothly. She went over and above and I can’t thank her enough.PositiveProfessionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWonderful experience. Sophie at Yardley office helped us narrowing down the property, which was exactly what we needed. Amazing customer service.
HI Muhammad, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
1/5
TrustpilotChased for money 14 months after vacating
I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.
1/5
TrustpilotI currently rent with Dixons (hopefully…
I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.
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Tell us what you need and we'll put you in touch. Dixons Estate Agents Yardley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
