Trusted Agent profile · Birmingham
★★★★★
511 reviews across 2 platforms
848 Bristol Road, Selly Oak, Birmingham, B29 6HW, B29 6HW
Dixons Estate Agents's office in Birmingham, at 848 Bristol Road, is rated 4.2 out of 5 across 511 reviews on two platforms, including 331 Google reviews rated 4.7.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleTeliah went above and beyond giving me and my partner all the information we needed. She allowed us to view a property last minute even though her viewings was full and thankfully she did because we fell in love with that house. Thank you, for your hard work.
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHannah Yardley, Dixon's office
Hannah, from Yardley offices enabled me to rent out a property in 10 days. She did all the work and kept me informed every step of the way. I would highly recommend her
5/5
GoogleWe started our house search and went into dixons in Selly oak, and spoke to the lovely Caitlin and Tayla. They was such a massive help as we had no idea where to start or what to do. They went above and beyond for us and listened to exactly what we wanted. The whole process was stress free and nice and quick! They was very proactive in responding to our emails with any questions we had and assisted us in the best possible way. I can’t recommend these two lovely ladies enough. We now have a beautiful place we call home! Thank you both so much!!
Thank you for taking the time to leave us this great 5* review and recommendation Kate. Kind regards, Lucy, Customer Relations.
5/5
Google"Meeting Tayla from Dixons during a property viewing left a great impression. Her professionalism, politeness, and friendly demeanor stood out, and she followed up on our requests to the landlord promptly. I highly recommend Tayla for anyone looking to rent".
Thank you for taking the time to leave us this amazing 5* review and recommendation Benjamin Iremiren. Kind regards Lucy, Customer Relations.
5/5
GoogleThanks to Jaia and Caitlyn for making moving into our beautiful home stress free and possible 🥰❤️. We are so happy and grateful ❤️. …
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jaia and Caitlyn made your move stress-free and enjoyable. We appreciate your kind words and are delighted that you're happy in your new home. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotNothing but positive to say about Dixons
We had a bad experience with our previous estate agents but then decided to go for Dixons (quinton). I cannot express how much they have supported us from the beginning to the end. Big thank you to Lori,Luke,Courtney and Jan. They made the experience a lot more smoother. I would highly recommend you to go through them.Thank you guys we will miss you all xxx
5/5
TrustpilotGreat advice, got the property sold
They gave excellent advice on property sale, maintained good communications throughout, acted professionally at all times. Appointments were met punctually. Dan was a great point of contact after his initial visit, and my interactions with all members of the team were top notch.
5/5
GoogleI am very happy with dixons.they are very professional and helpful to sell my property.i would recommend this state agent.
Thank you so much for sharing your positive experience with Dixon's! We strive to provide professional and helpful service, and we're glad it made a difference for you. We appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleReally happy with Jan and the team for helping me sell my house. That goes from the viewings, updated communication to it selling. Would recommend Dixons if you are looking to sell your property
Waqqas Sheikh thank you for taking the time to leave us your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisgusting Company! - AVOID!!
I Wouldn't even give this place 1 stars!They are the rudest estate agents iv had to deal with (Selly Oak Branch), iv recently just moved out of a property which I rented through Dixons & id definitely AVOID now if I was going to rent again . Timothy Reynolds was nothing but rude about me leaving threatening extra charges for leaving the property as he couldn't be botherd to read my tenancy agreement and see that under the break clauses I ended my tenancy in the correct way. All he cares about is getting his commission at the end of the day from there over priced properties. Daniella Lawmon also rude from this branch, questioning me about why I was leaving the property & also trying to threaten me with additional charges which where NOT in my agreement. They don't push the landlord on getting any repairs done they just fob you off on the phone with aload of rubbish to make sure you keep paying that rent every month so they get their commission!!. AVOID AVOID AVOID!!!!
1/5
TrustpilotFake electrical certificate was given when bought a house through Dixons in Yardley
Bought a property through Dixons has a first time buyer and even decided to use David Smith for my Mortgage and I can say what a lovely man he is, he did all the hard work and running around, kept me updated at all times right until I had my house keys so thank you to him, will definitely be using him again and recommending him to all. When initially putting an offer on the house, I felt when it came to the price Zoe was playing on the fact I really liked the house and wanted it and so games were being played and I ended up paying £5k over the asking price which I really regret because when moving into the house, I found so many problems. When I spoke to Zoe about dodgy Electric work with a fake certificate given, she ignored it and said she can't do anything, even thou the person who sold the property is well known to Dixons. Highly advise everyone to paid and get a survey completed and not just rely on the Bank to theirs. Elite Properties LTD is the company that's sells house through Dixons with fake electric certificates.
5/5
GoogleTayla was wonderful. She was really friendly and helpful in the lead up and during our viewing. We had all our questions answered or promises with a follow up. The whole process has been straightforward and approachable.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Oonagh. Kind regards, Lucy, Customer Relations.
1/5
GoogleTraveled from Manchester to Birmingham for a house viewing, only to receive a cancellation text on the day of viewing just before the scheduled time. Later, the property was marked as “let agreed.” Very unprofessional and disappointing experience. Feels misleading and a waste of time.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleTaylor has been great, she has sorted any problems we’ve had out extremely quickly. Also helped us find a great house when we was struggling to find what we wanted. Great agent, would definitely recommend !
Thank you for your excellent 5* review and recommendation Paige. Kind regards, Lucy, Customer Relations.
5/5
GoogleDixon has been amazing through this buying process , truly professional. Highly recommended. Special thanks to Becky and Jan keeping us informed at every stage of our purchase.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat bunch of lads. Claire, Jan, Becky and Amelia were a pleasure to deal with and sold my house a week after going to market. Really professional and kept me updated throughout the process
Thanks for the wonderful 5* review Connor Sheehy! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe approached Caitlin with impossible task of finding us a house in a week due to unforeseeable events in our personal life. Caitlin nailed this and went above and beyond. Caitlin treated us with compassion and kindness throughout the process which we will always be eternally grateful for. The communication throughout was really reassuring, especially because we were away on holiday at the time. Thankyou so much to Caitlin and all of the Dixon’s team at Selly Oak, you have all been amazing!
Jessica Billingham thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad some great help and advice from Tayla. She was patient, understanding and really helpful. Nothing was too much trouble. Thank you Tayla! I would definitely recommend Dixons selly oak.
Many thanks R Rogers for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
Googlevery good customer service and good communication with us,Thank you Caitlin Barry for through out our tetany process.
Thank you for your 5* review Jittu! We're delighted to hear that Caitlin Barry provided you with excellent customer service and communication throughout your tenancy process. Best regards, Lucy, Customer Relations Team
5/5
GoogleDixons Property made securing our new home effortless. Special thanks to Caitlin Barry for her exceptional support throughout the process. Highly recommend their service!
Thank you Luis for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't fault them, tbf - went from having our offer accepted to getting the keys in around 3 months so understandably, we were thrilled with the services provided; viewings were dealt with promptly by Krystal and Branch Manager Dale was always friendly, helpful and kept us updated regularly throughout the process.
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn amazing and seamless experience provided by these guys. They went the extra mile to ensure we completed on time and shared the journey with us. Special mention to Jan who communicated and updated us every single day - we look forward to working with both Jan & Ilan again very soon - hope you enjoyed our chocolatey treats :)! Thanks again xxx
Thank you Raj for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleWe delt with jess summers who was very helpful and was always replying to our emails fast and would deal with any problems fast and helpful i recommend this company for anyone looking to find a new home
Thank you so much for your kind words! We are thrilled to hear that Jess was able to provide such helpful and prompt assistance. Customer satisfaction is our top priority and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotDixons Erdington Letting Services
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
